ibis Swansea 2 stars

Customer review rating (ALL Rating) 4.5/5 524 reviews

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Fabian Way, A483, SOUTH WALES, SA1 8LD SWANSEA, United Kingdom

Description

Hotel extras

  • Great value for money and convenient free parking

  • Friendly and professional service  nothing is too much trouble

  • Excellent transport links, including buses, trains and M4 access

  • Clean, quiet, modern rooms with free Wi-Fi

  • High-quality food and drink, including a breakfast buffet

Our accommodation(s)

Hotel location

ibis Swansea

Fabian Way, A483, SOUTH WALES
SA1 8LD SWANSEA
United Kingdom

GPS:51.619988, -3.911852

Telephone
Fax +4400000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL

The stylish restaurant at this hotel in Swansea basks in natural light and serves energy-boosting breakfasts as well as evening meals with an international flavour. There are light bites, vegetarian dishes and gluten-free options to cater for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  524 reviews

Customer review rating 4.0/5

Andrea B. Couples - Confirmed reviews ALL

The staff were, as always, great. Happy to help and let us store bikes in a vacant conference room. Free parking in Swansea is a massive benefit. My son was welcome to join us in the lounge area and staff reminded him to register his car. It's a year or so since we were last here and the hotel is looking a bit tired and could do with some tlc - walls and woodwork are scuffed in public areas and rooms, curtains don't pull fully across the window, loo seat is wrong size for the bowl etc. Largely cosmetic but also would benefit from a deep clean especially in shower.

Hi Andrea! We are thrilled that our team, especially Marie, made you feel so welcome and at home during your stay. It is lovely to know you found the lounge bright and inviting, and that your son was able to join you comfortably. That said, we are sorry that some aspects of your stay did not meet your expectations. The upkeep of our rooms and public areas clearly needed more attention on this visit, and we regret the scuffs, the grubby spots, and the bathroom details that caught your eye. Our team is always on hand to resolve these rare hiccups straight away. Nonetheless, we are glad the free parking was a real bonus for you and that storing your bikes worked out smoothly. Your mention of the eco touches, like the refillable toiletries and the keycard energy savers, means a lot to us. We sincerely hope that you will return on another occasion in the future. All the best, Kate Davies, General Manager

Customer review rating 5.0/5

Deborah C. Friends - Confirmed reviews ALL

As above.

Hi there Deborah, This great review made our day! We are thrilled that every member of the team made you feel so welcome throughout your stay. It is lovely to hear you also found your room comfortable and spotless, and that our breakfast and free parking hit the mark. Looking forward to next time. Cheers, Kate Davies, General Manager

Customer review rating 4.0/5

Jean C. Friends - Confirmed reviews ALL

The hotel was an excellent venue for my long weekend stay.

Hello Jean! Your positive review is the pep in our step today. We appreciate it! We are chuffed that you found our hotel an excellent base for your long weekend with friends. That said, we are sorry the ease of getting around did not fully meet your expectations. Our team at the front desk is always happy to help with bus times, taxi services, and local directions, so you can make the most of your stay. Finally, it is wonderful to hear that all our staff made you feel welcome. Friendly faces are what we do best, and knowing you felt that warmth really means a lot to us. The whole team hopes you come back soon! Cheers 😃 Kate Davies, General Manager

Customer review rating 5.0/5

Ruth M. Families - Confirmed reviews ALL

Nice staff, helpful on arrival. Thank you.

Hi there, Ruth! We are thrilled that you had such a brilliant night’s sleep on our Sweet Beds and that our team made you feel welcome from the moment you arrived. It is great to know you found us the best value option too, as offering an affordable stay without cutting corners is what we are all about. We hope your next stay is just around the corner. See you soon, Kate Davies, General Manager

Customer review rating 3.5/5

Paul M. Families - Confirmed reviews ALL

I found the desk staff very helpful and welcoming but I felt sorry for them for having to explain to guests about the strange and anti-social beaviour of some long-term guests.

Hi Paul, Thanks for sharing your valuable feedback with us. It means a lot! We are thrilled you found your room clean and cosy, and that our team, especially Maria, made you feel so welcome. That said, we are sorry that some aspects of your visit fell short. Our location is indeed a bit removed from the town centre, which makes having a car handy for getting around, and we regret the discomfort caused by the conduct of a few other guests. Nonetheless, it is great to know you felt the stay offered solid value and that our staff’s warmth stood out. We hope you managed to enjoy Swansea Bay and the nearby Gower Peninsula during your trip. Until we meet again! Cheers, Kate Davies, General Manager

Other web-users rate our hotel

  • 329 reviews 8.7/10 Location
  • 555 reviews 7.1/10 Room
  • 653 reviews 9.6/10 Service
  • 12 reviews 8.7/10 WiFi
  • 286 reviews 7.4/10 Cleanliness
  • 225 reviews 7.6/10 Breakfast
  • 120 reviews 5.3/10 Food

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