ibis Swansea 2 stars

Customer review rating (ALL Rating) 4.5/5 501 reviews

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Description

Hotel extras

  • Great value for money and convenient free parking

  • Friendly and professional service  nothing is too much trouble

  • Excellent transport links, including buses, trains and M4 access

  • Clean, quiet, modern rooms with free Wi-Fi

  • High-quality food and drink, including a breakfast buffet

Our accommodation(s)

Hotel location

ibis Swansea

Fabian Way, A483, SOUTH WALES
SA1 8LD SWANSEA
United Kingdom

GPS:51.619988, -3.911852

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL

The stylish restaurant at this hotel in Swansea basks in natural light and serves energy-boosting breakfasts as well as evening meals with an international flavour. There are light bites, vegetarian dishes and gluten-free options to cater for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  501 reviews

Customer review rating 5.0/5

Gillian G. Couples - Confirmed reviews ALL

Warm welcome. Great room. Spotlessly clean everywhere. Good selection of food for breakfast. Such friendly and helpful staff

Hi Gillian, It’s kind of you to leave this awesome review of your recent visit We’re thrilled you enjoyed your time at ibis Swansea! It’s fantastic to hear our team made you feel welcome and that your room met your expectations. Knowing everything was spotless and the breakfast hit the right notes truly makes our day. Our crew loves helping guests feel right at home, so your kind words mean a lot. We hope you managed to explore the nearby spots like Swansea Beach or the Gower Peninsula during your couple’s getaway. There’s always something new to discover around here! We really hope to see you again soon! Take care, Kate Davies, General Manager

Customer review rating 4.5/5

Nick N. Couples - Confirmed reviews ALL

Stayed in hotel for access to activities in and around Swansea. The hotel is well located, easy to access and had a lovely breakfast offering!

Hi Nick, wow! Your positive feedback made our day! So glad you enjoyed your stay and found our location convenient for exploring Swansea. It’s wonderful that the ease of access added to your experience and that our breakfast hit the spot, we take pride in starting your day right. That said, we appreciate you mentioning the connection speed. Our team is continually working to enhance all aspects of your stay, and your input helps us focus our efforts. Lastly, thanks for choosing to book through the ALL App. It’s great to hear it worked smoothly for you, and we’re thrilled to have you as part of our Classic loyalty community. Until next time. All the best, Kate Davies, General Manager

Customer review rating 3.5/5

Cheryl R. Couples - Confirmed reviews ALL

Staff were lovely, room was good size with most amenities ( mirror would be a bonus on the desk ) . Shower not fantastic but did the job .breakfast was good . Only complaint was a humming noise all night which drove me mad so next time I’ll bring earplugs. All in all a good experience and we have booked again for our next stay in Swansea

Hey Cheryl, Thanks very much for your feedback. It’s wonderful that our team made such a positive impression and that your room provided ample space for your needs. We’re also glad the breakfast spread hit the spot during your visit! That said, we sincerely apologize that some aspects of your stay didn’t meet your expectations. While our rooms are designed for comfort, we understand environmental factors can occasionally affect rest quality. Regarding bathroom facilities, we continually review our maintenance schedules to uphold standards. Nonetheless, we’re delighted you’ve already chosen to book with us again! Our convenient location near Swansea Beach and Gower Peninsula exploration points remains a favorite for returning guests. We hope to be able to welcome you back again in the future. Best wishes, Kate Davies, General Manager

Customer review rating 5.0/5

Tim D. Couples - Confirmed reviews ALL

Having stayed in many Ibis hotels and others within the group we have always had great service by very friendly, professional and helpful staff where nothing seems to be too much trouble, but we have to say that the Ibis in Swansea, where we spent the last couple of nights, was even better. We would like to thank Nicola for sorting the booking issue I had caused along with all the staff we had contact with, could not have been more helpful and are a credit to your organisation. We are due back in Swansea in a couple of months and would not even consider staying anywhere else. Thank you so very much 😊

Hello Tim, Thanks for sharing your thoughts on our hotel! We’re thrilled to hear your time at ibis Swansea stood out even among your other stays with us. It sounds like Nicola and the rest of the team made your visit extra special with their attentive support, and we’re delighted they could smooth out any booking hiccups seamlessly. Knowing our ALL app made your reservation process straightforward is fantastic, and we’re equally glad your welcome drink hit the spot. As Silver members, you’re part of what makes our community great, and we can’t wait to welcome you back in a few months! We hope we’ll see you soon. Take care, Kate Davies, General Manager

Customer review rating 1.0/5

Dale R. Solo - Confirmed reviews ALL

Room was filthy when booked in with red sticky liquid over walls and radiator, urine all around toilet and hair in both sink and shower drains. I reported these to reception they offered me cleaning products to "do it myself", 3 lights broken 1 is dangerous with wires hanging out and was making cracking sound before I moved it. Been in same room over 3 weeks and still nothing has been repaired or cleaned.

Other web-users rate our hotel

  • 373 reviews 8.7/10 Location
  • 661 reviews 7/10 Room
  • 704 reviews 9.6/10 Service
  • 13 reviews 9/10 WiFi
  • 343 reviews 7.3/10 Cleanliness
  • 238 reviews 7.8/10 Breakfast

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