Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 356 reviews

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Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  356 reviews

TripAdvisor Rating  3.9/5  906 reviews

Rooms situated near bins! Loud noises till midnight the again at 7:30am

TripAdvisor rating 3.0/5

leahwilkinson1999 TripAdvisor review

Hotel was lovley from what we seen, we went as a part of 6 (3 couples) and was situated in rooms 62/63/64. There was a wedding within the hotel so as expected this was noisy with music which I can accept to a degree however we was next to where the bins are filled and upto midnight on a number of occasions there was loud noises filling the bottle bins meaning we did not get to sleep till early hours of the morning. And then again 7:30am the bins was being filled/ emptied and hear smashing of bottles. We didn’t even stay for breakfast as just wanted to get home for some sleep. Informed the man at reception who apologised and said next time he will write a note to me in a more ‘quiet area’ however not sure will return after this experience.

Dear Leah, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disturbances you encountered during your visit. It is unfortunate that the noise from the bins affected your experience, especially during the night and early morning hours. We understand how important a restful stay is for our guests, and we regret that this aspect did not meet your expectations. Regarding the wedding event, we strive to balance the enjoyment of our guests with the comfort of all staying with us. I appreciate your understanding of the situation, and I will ensure your comments are shared with our team for future considerations. Your feedback is invaluable as we seek to enhance our guests' experiences. We hope you will reconsider and give us another opportunity to provide you with a more pleasant stay in the future. Regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Christmas Party Boogie Bingo experience

TripAdvisor rating 3.0/5

Lisa B TripAdvisor review

I went to the Boogie Bingo Christmas party night with friends. Let’s start with the positive. We booked a room for three people, bed and breakfast for £40 per person, which we all thought was good value for money. Room was spacious, lovely and clean. The customer service at reception/in the bar was really good too. As a party we felt like there was one or two things that would make our night/stay at Dunkenhalgh go from a 3 star to a 5 star. We paid £50 a head for the Boogie Bingo, this included a two course meal and entertainment. Other places we have been to included a three course meal for the same price. Our meal came, it was tiny and barely warm. Two of our group have gluten intolerance, one with a really severe gluten allergy. There was nothing highlighted on our table to show this to the waiter/waitresses. Our meals were just placed down on our table, leaving us with no idea if our meals were gluten free! Not one single member of staff understood the seriousness of someone with a food allergy! The Boogie Bingo was good but went on too long. On a more positive note the drinks weren’t badly priced. The next morning we went down for breakfast, after informing a member of staff of our gluten allergies, she sat us down at the table and told us to just help ourselves! To say we were gobsmacked was an understatement. We complained and the lady handed us an allergen booklet. No explanation on how the food had been prepared. The booklet told us there was gluten free bread so we had to ask for that. A simple explanation from the member of staff would have been helpful! I highly recommend extra training for all staff on food allergies. After breakfast we decided to use the spa. To which we were greeted with you have to pay £30 to use the Spa once you have checked out! This was never explained to us. The lady in the Spa would not let us in. Thankfully reception in the main hotel gave us a card allowing us entry. The Spa changing rooms are run down and in need of a face lift. The Spa itself we really enjoyed. Despite one or two faults, this would not deter us from staying at the hotel and we would ring ahead before arriving for food and make sure our gluten allergy is highlighted to the staff.

Dear Lisa, Thank you for taking the time to share your experience regarding the recent Boogie Bingo Christmas party at Mercure Blackburn Dunkenhalgh Hotel & Spa. We appreciate your positive remarks about the value of your room, its cleanliness, and the customer service you received from our staff. We understand your concerns regarding the meal portions and temperature, as well as the handling of gluten allergies. Your feedback is valuable, and we recognize the importance of clear communication concerning food allergies. We will certainly reflect on your suggestion for additional training for our staff to enhance their understanding and responsiveness. We apologize for any confusion regarding spa access after check-out and are pleased to hear that our reception team was able to assist you. Your comments about the spa facilities have been noted, and we appreciate your candid assessment. Thank you once again for your feedback. We hope to welcome you back in the future and provide an even better experience. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Lovely hotel, Great experience

TripAdvisor rating 4.0/5

Lucyj2022222 TripAdvisor review

Hotel was lovely, room was spacious and clean, slightly too warm as we were above the spa. Tina at breakfast was fantastic, so friendly and welcoming. Nice to see a smiley face so early in the morning! Lenny was also lovely, she was very chatty and genuinely cared. Overall would recommend this hotel, staff have been fantastic.

Dear Lucy, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found the hotel to be lovely and your room spacious and clean. We appreciate your compliments about our staff, particularly Tina and Lenny, who strive to create a welcoming atmosphere for our guests. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Customer review rating 2.5/5

Kevin K. Couples - Confirmed reviews ALL

Lovely setting but disappointed in our upgraded "executive" room. The path from the rear car park to reception has so many uneven and loose slabs, I feel it was indicative of the desperate need for a real update of standards. Although the room appeared clean, a closer look revealed further need of funds. Disappointed overall.

Dear Kevin, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your comments about the beautiful setting; however, we regret that the condition of the upgraded room and the path to reception did not meet your expectations. Your observations regarding maintenance are duly noted, and we strive to ensure our facilities are in top condition for all guests. We appreciate your insights and will consider them as we continue to enhance our offerings. Goodbye, Mercure Blackburn Dunkenhalgh Hotel & Spa

Well done (short) Lilly

TripAdvisor rating 5.0/5

Jermaine R TripAdvisor review

Lilly (the short one) the waitress was absolutely great tonight she worked wonders on an absolute manic night she deserves some sort of recognition if management sees this please let her know her hospitality was much appreciated much much appreciated thank you Lilly (tinkerbel). 👍

Dear Jermaine, Thank you for your kind words regarding Lilly's exceptional service during your visit. We take great pride in our staff, and I will ensure that your compliments are passed on to her. It is gratifying to know that her efforts made your evening enjoyable. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

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Other web-users rate our hotel

  • 228 reviews 9.2/10 Location
  • 906 reviews 6.7/10 Room
  • 732 reviews 8.1/10 Service
  • 23 reviews 3.3/10 WiFi
  • 285 reviews 5.3/10 Cleanliness
  • 278 reviews 6.9/10 Breakfast
  • 222 reviews 7.9/10 Wellness Area
  • 221 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.