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Mercure Salisbury White Hart Hotel 4 stars

Customer review rating 4.1/5 3,754 reviews

ALLSAFE approved hotel

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Mercure Salisbury White Hart Hotel
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+ 8 Services

Hotel extras

  • Grade II listed Georgian building with original features

  • Enjoy alfresco dinning in our idyllic courtyard

  • Popular venue for all social events up to 120 people

  • 5 minutes from Salisbury Cathedral, located 12 miles away from the world-famous Stonehenge

  • An ALLSAFE certified hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Tanning salon (nearby)
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD salisbury
united kingdom

Tel: +441722327476

Fax: (+44)1722/412761

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS :51.066677, -1.793561

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Our restaurants and bars

SQUIRES RESTAURANT

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Non contractual photo

SPIRES BAR

Spires Bar & Lounge, the meeting place in Salisbury for a relaxing morning coffee, lunchtime snack or a traditional Wiltshire Cream Tea. In the evening our bar transforms to a relaxed dining area for guests to enjoy local cuisine prepared by our chefs.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,754 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,273 reviews

A true English inn (slightly modernized).

Customer review rating 5.0/5

Dr W. G. Couples - 30/07/2021 Confirmed reviews ALL

Delightful to spend a night there on our wedding anniversary, and invite friends to join us for champagne and dinner.

Great Location

Customer review rating 2.5/5

Tracy D. Couples - 29/07/2021 Confirmed reviews ALL

Very friendly staff at the reception the room 110 was compact but comfortable. What we didn’t expect was to find the room unclean. There had been something splashed up the walls and stuff on the table. We didn’t notice how dirty the room was until later in the night. We cleaned what we could and reported the state of the room at checkout. I would not return. Thanks

Comfortable stay

Customer review rating 4.0/5

Simonhm Couples - 27/07/2021 Confirmed reviews ALL

We received a friendly greeting on our arrival and check-in was efficient. The room was comfortable, clean and as advertised. The waiter who served us to dinner was equally friendly and attentive. I didn't enjoy my main course but probably the choice I made rather than poor quality - others in my party were happy with their food. I had checked in online and was therefore surprised on checking out that I needed to present my credit card. The hotel was very convenient for the cathedral and city centre.

Tiny room with no aircon

Customer review rating 1.5/5

Jane Friends - 27/07/2021 Confirmed reviews ALL

As a long time customer of Accor and member of the loyalty programme, I was was looking forward to my stay. I was visiting as part of a group, who booked a mumber of double rooms between them. We all paid for the same types of rooms - however my room was by far and away the smallest and only one without without aircon or modernisation. I deliberately booked and paid for a double room rather than a single, for space, despite being alone - yet my room was quite literally half the size of my sisters and roasting. Tiny. I barely slept. I was told by reception that there were literally no other rooms in the hotel to swap to as fully booked. I booked well in advance, so feel let down with the room I was appointed, particularly given my loyalty to the Accor group. I feel it is wrong to be charged the same price as my friends for such a small, unmodernised room (room 212). On a positive note, will say that the staff were friendly and the room was clean.

Good location, helpful staff but some improvements for warm weather

Customer review rating 3.5/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

Enjoyable stay in a good centrally located historic hotel. Staff were friendly and helpful. Prompt replenishment of shower gel on request. Good COVID protocols in place. Nice terrace area. Only issues noisy air conditioning and no water in the rooms despite hot weather, although the bar did provide some complimentary water when we went to buy it.

Great for a city break

TripAdvisor rating 5.0/5

michaelwS477HL 25/07/2021 TripAdvisor review

A very comfortable hotel in the heart of the old city. Excellent on-site (paid) parking, good directions and a warm welcome from the staff. The air-conditioning in the room was an unexpected bonus in the heatwave!

Dear michaelwS477HL I was pleased to read that you had enjoyable stay with us at the Mercure Salisbury, White Hart Hotel. As you eluded to the hotel boasts a central location, which is ideal for a city break in the UK with a large car parking facility to the rear meaning that you need not worry where to park in the city centre. I was really proud that the team gave you a warm welcome and that we delivered upon your expectations during your stay and very much hope we have the pleasure in your company sometime in the near future. Kind Regards Mark Postlethwaite

Enjoyable stay

Customer review rating 4.5/5

Anonymous Couples - 23/07/2021 Confirmed reviews ALL

Lovely room. The breakfast was disappointing but it did not matter.

Both of the above but the building is a little tired.

Customer review rating 4.0/5

Alan P. Couples - 23/07/2021 Confirmed reviews ALL

We enjoyed a few days in Salisbury and the hotel was a good base. The a/c was very much appreciated.

Great location for everything

Customer review rating 4.5/5

Brenda P. Families - 22/07/2021 Confirmed reviews ALL

Lovely room. We have stayed before and requested the same room. It was nice that our request was granted.

Dear Brenda p., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It was so pleasing to read that the team assisted you well with your reservation and rest assured I will share this with the entire team. This will serve as encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Excellent Location

Customer review rating 4.5/5

Richard H. Families - 22/07/2021 Confirmed reviews ALL

We arrived and once we found the car park, we checked in for a really excellent stay. The main reason for the trip was to explore old churches in South Wiltshire and also see the Cathedral. The Hotel was THE best base possible, with it's own car parking and location to the Cathedral and roads out of the City. The Food was well cooked and very tasty and the best part was that the Monday of the departure, you brought back breakfast buffet, BRILLIANT!! The Staff were all very courteous, friendly and helpful which all added up to a fantastic stay.

Dear Richard H., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I was so proud reading your comments following such a tough time for EVERYONE and yes bringing back the buffet was an event in itself. I will of course share your comments with the entire team as this will serve as encouragement for all of them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Dirty and under maintained rooms

Customer review rating 2.0/5

Soo H. L. Families - 17/07/2021 Confirmed reviews ALL

Torn and stained curtain, broken standing lamp, dusty corners, stained mattress, unbelievably uncomfortable additional bed, disgusting shower screen sealant.

Dear Soo Hyun L., We appreciate you taking the time in letting us know of your most recent experience with us at the Mercure White Hart. I am sorry that your experience did not meet your expectations on this occasion. Rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence with the Housekeeping and Maintenance teams. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

A great stay.

Customer review rating 5.0/5

Anonymous Solo - 16/07/2021 Confirmed reviews ALL

The staff were very helpful and the hotel was clean and the covid requirements were well implemented and easy to follow

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I was so pleased to read your positive feedback, especially for Andrea and Ange, with whom I will share your comments as well as with the rest of the team. As always such feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Best central Salisbury Hotel

Customer review rating 4.0/5

Dan A. Couples - 15/07/2021 Confirmed reviews ALL

We returned to this hotel on this visit to Salisbury as its central, has good parking and is reasonably priced. The room was pleasant and we enjoyed our stay although I expect a refurbishment can’t be far away for this ageing property. I hope so - it could be amazing.

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. As a loyal customer I was concerned to note that you felt unrecognised as an ALL member and is something I will discuss the new team. However it is always a pleasure to receive positive feedback, and can confirm that we are currently refurbishing 11 bedrooms due completion at the beginning of August. Thank you again for sharing your experience, and we to welcome you back soon. Kind Regards Mark Postlethwaite General Manager

Reasonable stay

Customer review rating 3.0/5

J M. Families - 12/07/2021 Confirmed reviews ALL

Have stayed at this hotel a number of times in the past. Generally the room was clean but in need of some TLC. There was a light bulb hanging down in the bathroom and the thumb turn on the bathroom door came off in my sons hand and would have been locked in if I were not in the room to let him out.

Dear Julian M., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I wish to apologise for any shortcomings and that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer and have instructed the Housekeeping and Maintenance teams to take all the appropriate measures to address the concerns raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Good location

Customer review rating 3.0/5

Gill B. Couples - 12/07/2021 Confirmed reviews ALL

Hotel is located well and in the centre of Salisbury, staff were nice and helpful. My main complaint would be with the cleanliness of the room, we were given the very large room with a four poster bed and 3 large windows, however the room smelt very dusty and I assume that none of the curtains/drapes had been cleaned in some time, in the current climate, cleanliness is very very important so this would put me off returning to the hotel

Dear Gill B., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I am sorry that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer, and have instructed the Maintenance and Housekeeping team to take any appropriate measures to address the concerns raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Lovely stay

Customer review rating 4.5/5

Margaret Couples - 11/07/2021 Confirmed reviews ALL

A slight problem with the first room allocated but very quickly sorted by a very efficient young man. Excellent service throughout.

Dear Margaret L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback, even after your initial concerns and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Great location, large room and reasonably priced

Customer review rating 4.0/5

Anthea W. Couples - 10/07/2021 Confirmed reviews ALL

Generally pleased. The staff were very welcoming and obliging. Our room was big and the bed comfortable. However the decor was dull; a splash of colour would make all the difference.

Dear Anthea W., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can also confirm that we are currently refreshing some of the bedrooms as well as fully refurbishing 11 rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Salisbury Stay

Customer review rating 5.0/5

Nige E. D. Business - 10/07/2021 Confirmed reviews ALL

Excellent hotel. Superb location. Excellent V.F.M

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Mihaela. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Extremely dissappointed

Customer review rating 0.5/5

Raymond P. Couples - 07/07/2021 Confirmed reviews ALL

Not good and have sent complaint email to the General Manager at the White Hart Hotel, Salisbury

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. Allow me to apologise once again for the concerns raised and that your experience did not meet your expectations on this occasion. I have earlier today responded to your e-mail, once this was drawn to my attention as we strive to provide a superior service experience for every customer. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

What a great time

Customer review rating 4.5/5

Mr R. G. Couples - 07/07/2021 Confirmed reviews ALL

Nice staff, great location, lots to do, lovely room service and it has a car park overall a very good experience

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Our most recent 20 reviews

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