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Mercure Salisbury White Hart Hotel 4 stars

Customer review rating 4.2/5 3,685 reviews

ALLSAFE approved hotel

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Mercure Salisbury White Hart Hotel
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+ 18 Services

Hotel extras

  • Grade II listed Georgian building with original features

  • Enjoy alfresco dinning in our idyllic courtyard

  • Popular venue for all social events up to 120 people

  • 5 minutes from Salisbury Cathedral, located 12 miles away from the world-famous Stonehenge

  • An ALLSAFE certified hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Tanning salon (nearby)
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD salisbury
united kingdom

Tel: +441722327476

Fax: (+44)1722/412761

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS :51.066677, -1.793561

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Classic Room with 1 single bedNon contractual photo

  • Max. number of persons: 1
  • Area: From 9 / 97 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Compact Double RoomNon contractual photo

  • Max. number of persons: 2

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege roomNon contractual photo

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini bar with free soft drinks(...)

Executive double or twin room

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

SQUIRES RESTAURANT

Type of cuisine: International

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRES BAR

Non contractual photo

Spires Bar & Lounge, the meeting place in Salisbury for a relaxing morning coffee, lunchtime snack or a traditional Wiltshire Cream Tea. In the evening our bar transforms to a relaxed dining area for guests to enjoy local cuisine prepared by our chefs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,685 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,264 reviews

Nice hotel

Customer review rating 2.5/5

Jerry R. Couples - 05/05/2021 Confirmed reviews ALL

First time for me, had to pay to stay in hotels own car park ????? Instantly put me on a downer, £10 for breakfast, had that refunded because nobody told us anything about how we had to have breakfast, by the time the lady on the desk and told us it was too late. Didn’t really stay there long enough to give an opinion on anything else, as I said paying for the car park was the first downer. Beautiful hotel though!!!

Lovely Room with a View

Customer review rating 4.5/5

D. C. Business - 30/04/2021 Confirmed reviews ALL

The check-in process went smoothly and the room we were given had everything we needed and more. It was spacious with a nicely updated bathroom. The icing on the cake was a balcony and as the weather was gorgeous that day we got to sit on it and eat dinner while enjoying a glass or two of wine. My one complaint was the breakfast was 10£ and the options were quite basic and did not include coffee.

Well located, great stay!

Customer review rating 5.0/5

Vanessa D. Friends - 20/04/2021 Confirmed reviews ALL

central to cathedral, shops and pubs/restauants... lovely room with balcony. Room was v clean, felt safe around the hotel.

centrally located

Customer review rating 4.0/5

Nick G. Families - 21/03/2021 Confirmed reviews ALL

had to book at short notice due to family medical emergency and ended up staying over a week. Given this occurred during lockdown the staff were helpful in difficult conditions

Excellent stay

Customer review rating 4.5/5

Annie. S. Families - 13/03/2021 Confirmed reviews ALL

Very good

Excellent location

Customer review rating 5.0/5

Pa… Families - 03/01/2021 Confirmed reviews ALL

Could not fault it

As good as expected, despite the currant situation

Customer review rating 4.5/5

Philip R. Couples - 29/12/2020 Confirmed reviews ALL

Wonderful stay as usual. Disappointed for you with so few guests, but probably better for us Covid wise

Dear Mr and Mrs R., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team including those highlighted in your review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all wish you all the best for 2021 and hope to see you again soon. Kind Regards Mark Postlethwaite General Manager

Amazing Stay

Customer review rating 5.0/5

Yaiza Couples - 25/12/2020 Confirmed reviews ALL

Fantastic location near the cathedral or the downtown. Joseph and Adrian at the reception were really friendly and helpful during all the stay. At the breakfast, Andrea and also another lovely woman (sorry I forgot the name) welcomed us very warm. The room and hotel were clean and cozy, with all the Christmas decorations. Also the breakfast was delicious. Definitely a play to crack for a nice weekend.

Dear Yaiza A., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially all those named in your review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and may we wish you all the best for 2021. Kind Regards Mark Postlethwaite General Manager

Great stay

Customer review rating 4.5/5

John Couples - 20/12/2020 Confirmed reviews ALL

Great stay. Alex was the perfect host in the Bar.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Alex and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and wish you a Merry Christmas and all the best for 2021. Kind Regards Mark Postlethwaite General Manager

Enjoyable Stay

Customer review rating 5.0/5

David C. Couples - 19/12/2020 Confirmed reviews ALL

Firstly, we felt safe throughout our stay. We had two excellent breakfasts too. Once again checking in and out was very friendly and efficient. We didn't dine in, but the menu did seem very good. Maybe there are limitations on the hotel by way of budget and size, but instead of the Privilege rooms it might be better to define the standard by way of the bed size, King, Queen for example.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and wish you a Merry Christmas and all the best for 2021. Kind Regards Mark Postlethwaite General Manager

Good location, nice and tidy

Customer review rating 3.5/5

Ryan Couples - 19/12/2020 Confirmed reviews ALL

Hotel was in a good location and the overall room was okay.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and wish you a Merry Christmas and all the best for 2021. Kind Regards Mark Postlethwaite General Manager

Good enough stay

Customer review rating 3.5/5

Mr M. D. M. Families - 12/12/2020 Confirmed reviews ALL

Comfortable room, however, next time we will request a room at the rear, away from the traffic lights where some drivers seem to like to disturb our sleep with their drum and base “ music”. This hotel needs to upgrade the towels (bath sheets). We have complained on several visits about the minuscule bath sheets available, so this time we brought our own.

Dear Mr m., I very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. We have listened to a number of our guests regarding the linen and I have been informed that the current standard will be changed in 2021. Unfortunately I cannot confirm dates as these have not been issued by Accor procurement. As always I will share your comments with our team as we continue to deal with the current pandemic and look to improve the quality of our services. Thank you again for sharing your experience, and take the opportunity in wishing you a Merry Christmas and we all hope a more prosperous 2021. Kind Regards Mark Postlethwaite

convenient position

TripAdvisor rating 4.0/5

annmargevans 31/10/2020 TripAdvisor review

The hotel was well placed for seeing the main sights in Salisbury. It also had easy access to the routes in and out of the city. All the staff we had dealings with were friendly and helpful . Any issues were dealt with promptly and efficiently like no plug in the bathroom sink..The dinner menu was limited but the food was delicious. A good break away..

Dear annmargevans Thank you so much for your kind words. I will share your review with the team as we continue to operate during the current restrictions and I am sure that the team will be highly motivated by your review of them. In the meantime take care and we hope to welcome you back sometime in the future. Kind Regards Mark Postlethwaite

Zero Stars

TripAdvisor rating 1.0/5

JohnTaggart3 21/08/2020 TripAdvisor review

Extremely dissatisfied with the hotel. We upgraded to Prestige room with mini bar but no soft drink or water in room. No toilet rolls and towels were minimal. Could not get anything to eat at lunchtime. Breakfast was a bag of basic items rather than a full English or cooked meal. Had to pay to park. £151 per night far too expensive for the facilities or lack of them! Only explanation due to Covid??? Not a happy customer must do better Accor

Expectation versus reality

TripAdvisor rating 2.0/5

Brackley61 12/08/2020 TripAdvisor review

The issues: • Breakfast supplied ‘to go’: not mentioned during the booking process, for the money was pitiful. Only mentioned in the booking confirmation, which I admit I did not notice. Went Costa where we had the same/better breakfast for £12, not the £24 charged. • Asked for a room at the rear of the hotel, due to road noise. Instead we were put on the 2nd floor at the front. The room was stiflingly hot, which I appreciate they had little control over, but we had to have the window open and therefore be subjected to the usual chorus of cars, lorries and drunks walking past until the early hours. • Room size. I’m dubious the bed was a double, but either way it was pushed up to one wall due to how small the room is, so my wife had to crawl over the bed each time she got in or out in the night, making sleeping even harder. • Shower; this was a joke, having furred up with scale. FYI we paid £59 for a Premiere Inn, in the Brewery Quarter of Dorchester the next night. Room was larger, cooler, quieter and came with breakfast as advertised. And free parking!

Great location; falls short of four-star standards

TripAdvisor rating 3.0/5

Martin_MidlandsUK 22/07/2020 TripAdvisor review

Stayed in Executive Room 128. Pros: Attractive property in central Salisbury location Large room Four-poster bed Good-sized bath with shower over Staff trying hard to please The fan in the wardrobe was effective and quiet At check-in, given free parking; normally £6.50/day Cons: The air conditioning in room 128 was completely ineffective. Of the alternative rooms we saw with a/c, the only one where it was effective was on the rear directly overlooking the condenser plant, but this was probably due t the fact that it wasn't facing the hot evening sun. (Rooms on the second-floor room had not yet been re-opened, so only a few on the first-floor were available, despite the very low occupancy level.) There was a lot of traffic noise with the windows open on this hot weekend. High-definition channels and radio channels on the television kept freezing and were unusable. Maintenance staff were not available to look at these issues, presumably still furloughed. The four-poster bed was hard to get in/out of because of having to climb over a wooden frame. The milk pots were out of date and had gone off. Towels were small and of poor quality. This is a good three-star hotel, but, even allowing for the limitations imposed by the recent lockdown, it falls short as a four-star. Go expecting the former, and you will be happy.

Dear Martin_MidlandsUK Thank you for your review following your stay in late July. Although you have mentioned a number of positives, I have concentrated on the negative comments and addressed with the relevant departments, including the Maintenance and Housekeeping teams to ensure no repetition. We hope we have the opportunity in welcoming you back in the future. Kind Regards Mark Postlethwaite
Customer review rating 4.0/5

Tony H. Business - 28/03/2020 Confirmed reviews ALL

Cut short by a week due to the hotel closing! But enjoyed my stay never the less

Dear Mr H., I hope you are keeping well. As always we appreciate your comments regarding your stay. Please let me know if you still have not received a copy of your final bill via e-mail and I will get a member of the caretaker team to send. Thank you again for sharing your experience, and we hope to be able to welcome you back soon, in the meantime stay safe. Kind Regards Mark Postlethwaite General Manager

Hotel was nice

Customer review rating 4.0/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

The hotel was fine as was the food. Staff were friendly. Timing of visit was not good due to Covid-19

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and in the meantime stay safe. Kind Regards Mark Postlethwaite General Manager

Good hospitality at short notice

Customer review rating 4.0/5

Harrassed T. Families - 25/03/2020 Confirmed reviews ALL

We decided to stay overnight at the Mercure White Hart in Salisbury at very short notice and just before the coronavirus lockdown. Despite running with a skeleton crew and with very few guests, the hotel staff made us feel very welcome and tried their very best to operate as if it were business as usual.

Dear Ian F., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and in the meantime, stay safe. Kind Regards Mark Postlethwaite General Manager

Well located close to everything

Customer review rating 4.5/5

Susie Couples - 21/03/2020 Confirmed reviews ALL

Comfortable beds, lovely room, very courteous and helpful staff. Plus good to park our car so close.

Dear Susan D., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In the meantime stay safe. Kind Regards Mark Postlethwaite General Manager

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