Mercure Salisbury White Hart Hotel 4 stars

Had to change room 4 times due to serious infestation of moths in every room! The first room I killed 10 months , the next 6 and so the saga went on! I’ve stayed at the hotel now for 6 months and it’s getting worse with these horrid things in all the rooms . It maybe an old hotel but it should not be happening. Clearly action is required both internally and externally to address the issue . Lots of greenery hangs all over the outside of the hotel, perhaps that could be where these moths are coming from ? I couldn’t relax or sleep all week on a 3 night stay .

Rooms were very well equipped and of a good size with comfy bed. Only a couple of small issues: one room had very dim lighting and the other had a leaking bathroom (but as soon as another room because available this room was swapped). Very good price for the location.

Fantastic stay with very friendly staff. Pauline the housekeeper was extremely friendly and helpful. Food amazing. Beds comfortable and it’s a great location for the city and cathedral.

Very well looked after., food excellent and a very comfortable room.

Comfortable and staff very welcoming but room very dull and dowdy looking needs a few bright cushions to cheer it up. Also shower needed cleaning better and limescale removed.

Nice room 230. On a previous stay I had the Chcken Caesar Salad and it was really good. This time it was very disappointing, the bacon looked like leftovers from breakfast, massive fatty pieces that looked anaemic, microwaved? Left a lot as was quite awful. Other nights had the Sea Bream that was nice but a little over cooked, the roast chicken with leek and bacon was the best meal I ate there. Room was really nice, remote worked and toilet didn’t leak!

We were very impressed with the competence and friendliness of the staff. We arrived very late, and were treated kindly despite the late hour. The breakfast and cream tea were marvelous. We were quite happy with the location, which put us in easy strolling distance to the cathedral as well as the town center. The bathroom was clean, if a bit outdated, as was the room. That would be the only possible area of improvement - a bit of an update is in order. The bed was comfy, however, so that was a plus. Overall we were very happy with our stay.

Short one night stay while on road trip through Wiltshire and Gloucestershire.

Central areas are well decorated, although our room could have done with a bit of TLC. Breakfast was plentiful and well cooked. Desk staff were very pleasant and efficient.

Put in a lift ! The hotel was full of elderly folk on Mar 1 so where were the porters? Glad I had my son to take my case to the room on the second floor. The beef I ordered in the evening would have been better used to sole my shoes and the small bowl of bean based meal presented to my son looked like a child's portion made us laugh -- luckily for him my husband and wife friends had their order wrong so the piled their surplus on to his plate !

Reception staff 10/10 Room a little tired but clean 7/10 Breakfast choice and helpfulness of staff 10/10 Having to pay for overnight parking 0/10

We love your staff but they did not have enough help. We would appreciate a new menu as I could not eat the blade beef as it was too tough and my friend also had difficulties with the menu choice as so many choices were unavailable. Please do not use the agoda website.Thank you.

We were please to have been upgraded to Executive suite from classic. However we had to ask separately for a non- slip shower mat, which we though would have been in as a matter of course. As there was a well attended function going on in the City, we expected that two, not one, person would have been on reception and so a queue developed.

Sink with no plug. Hot tap did not function and was very loosely fitted. It was not possible to wash your hands. Curtains torn. The worst accord hotel room I have stayed in. The staff were nice

Hotel and hotel room okay. Clean and tidy. Issues including main light not working in room. This was not an immediate issue until during the middle of the night when we were woken at 2.30am, by other guests being noisy and banging doors, one of once triggered our main light to come on. I reported the fault to Reception when checking out; there is obviously a fault with the electrics. On the guests disturbing us during the night, this went on for some time - not only were they banging doors but they were also noisy both inside and outside the building - we didn't have the greatest of nights sleep. I also reported this to Reception on checking out.