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Mercure Salisbury White Hart Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,895 reviews

ALLSAFE approved hotel

Mercure Salisbury White Hart Hotel
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+ 16 Services

Hotel extras

  • Grade II listed Georgian building with original features

  • Enjoy alfresco dinning in our idyllic courtyard

  • Popular venue for all social events up to 120 people

  • 5 minutes from Salisbury Cathedral, located 12 miles away from the world-famous Stonehenge

  • An ALLSAFE certified hotel

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD salisbury
united kingdom

Tel: +441722327476

Fax: (+44)1722/412761

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS :51.066677, -1.793561

Hotel services

SQUIRES RESTAURANT Non contractual photo

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 68 rooms
    • No room for people with reduced mobility
    • 5 family rooms
    • 2 connecting rooms
    • 68 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • Spanish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Car Park Additional charge
    • On site
    • 50 parking spaces
    • Private

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,895 reviews

TripAdvisor Rating 4.0/5

1,306 reviews

All mostly ok but hotel clearly needs investment.

Customer review rating 3.5/5

Ca Families - 24/11/2021 Confirmed reviews ALL

Room quiet and had most of what we needed. No hair dryer however, and when reported on checkout no apology was forthcoming. Also, woken up by sudden loud whistling noises early in the morning coming from the bathroom, presumably related to the water supply.

good weekend trip

Customer review rating 4.5/5

Wculling Couples - 23/11/2021 Confirmed reviews ALL

visited Salisbury for the first time, enjoyable stay. Hotel well situated, clean and staff friendly, room cleaned well between times and everything used restocked. Staff friendly and helpful, had breakfast one morning which was good.

convenient

Customer review rating 4.0/5

Ahmed M. Business - 22/11/2021 Confirmed reviews ALL

stay was good, friendly staff, good access and location, only problem Saturday evening was they couldn't cater for residents as there was a booked party.

Good location but very uncomfortable.

Customer review rating 2.0/5

Elaine H. Couples - 20/11/2021 Confirmed reviews ALL

I booked an executive room hoping for more space and comfort. There was no lift, the floors were uneven and the bed was a four poster with a wooden frame around the outside - so difficult to get out of without bruising one’s legs. I couldn’t wait to leave. The staff, with one or two exceptions seemed surly and unconcerned. Old fashioned faded glory it may have been but I shall not return.

Outstanding

TripAdvisor rating 5.0/5

KeithmT 20/11/2021 TripAdvisor review

What a fabulous hotel! Stayed here for a couple of nights and was so impressed with :- 1) location is perfect for exploring the town 2) large car park behind the hotel 3) spotlessly clean 4) excellent Covid precautions 5) friendly/helpful staff (especially Kiera) 6) high quality and plentiful breakfast 7) lovely clean and quiet room (208)

Great Location and Stay

Customer review rating 5.0/5

Stephen P. Solo - 19/11/2021 Confirmed reviews ALL

This time I was in one of what appeared to be the newer rooms which looked and felt new, clean and modern. Enjoyed the stay, comfy bed and huge car park - but was unaware of the carpark charge until I came to checkout.

Perfect stay

Customer review rating 5.0/5

Keith T. Couples - 19/11/2021 Confirmed reviews ALL

Stayed for 2 nights to explore Salisbury and was really impressed with the location, Covid precautions, cleanliness and the staff.

Good location,comfortable stay, good breakfast.bar cosy. Hi

Customer review rating 4.5/5

John B. Couples - 15/11/2021 Confirmed reviews ALL

Overnight stay before moving location.cosy room,well stocked bar.very good breakfast.

Cold room

Customer review rating 2.0/5

Dc Couples - 13/11/2021 Confirmed reviews ALL

Mostly as I expect from an Accor hotel with two exceptions. I had paid extra for a 'Privilege' room. It was larger than average but at the corner of the building and noticeable cold. There appeared to be a supplementary air conditioning/heater but there were absolutely;y no instructions as to how to turn it on. And - admittedly a minor point - the slot for holding the key card fell off in normal use.

Good location

Customer review rating 4.5/5

Peter Couples - 12/11/2021 Confirmed reviews ALL

Interesting. The hotel is a rarity - a city hotel with adequate car parking. The room was spacious and comfortable although I don't particularly like over-bath showers. The breakfast buffet was good and the staff helpful although some seemed rather inexperienced, perhaps as a result of lockdown. The restaurant food was well cooked but the menu rather limited.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team and those in the Food and Beverage departments so that we can share with the new team members and take the necessary steps to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Enjoyable Couple of Days (Mostly)

Customer review rating 4.5/5

Davec Couples - 12/11/2021 Confirmed reviews ALL

We enjoyed our 2 days. We usually visit the hotel at least once a year because of its location and because of the friendly staff, comfortable reception and choice of rooms. Breakfast is another factor and on this occasion it was excellent. The room we were allocated, 125, had a step from the bedroom into the bathroom and a step the other side into a seating area. I think there should be a warning about that. We ate in the bar area and that sadly was awful.The female server had a booming voice and an aggresive demenour. She had had issues with the chef apparently and it was rather unprofessional to be saying that with us in close proximity. The table wasn't cleaned and the previous customers half eaten food hadn't been cleared. We asked for 2 cokes and we were served about 3/4 of a small glass with flat coke. The meals we ordered came up cold, but thankfully the young male trainee was very apologetic and refunded the cost of the meals. We love the hotel and will definitely return, but next time we will have dinner in one of the nearby pubs.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with the F&B Manager as your feedback concerning dinner was concerning, and I am sure he has in hand during the training process of a number of new starters. As always we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we to see you again soon. Kind Regards Mark Postlethwaite

Relaxing break

Customer review rating 4.5/5

Geoff W. Couples - 09/11/2021 Confirmed reviews ALL

Warm, comfortable, professional, clean.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Well Located, Great rooms!! Friendly staff and wonderful CLEAN rooms!

Customer review rating 5.0/5

Colleen F. Couples - 09/11/2021 Confirmed reviews ALL

It was a pleasure to stay at the White Hart. The staff was friendly and helpful! My room was extremely clean!

Dear Colleen F., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

The hotel is exceptionally well located

Customer review rating 4.5/5

Michael F. Couples - 09/11/2021 Confirmed reviews ALL

We are regular guests at the hotel and feel its getting its old buzz back, which is great!

Dear Michael It was good to see you again at the weekend and always appreciate your comments. And of course I will pass on your thanks to Mihaela, you are correct the hotel is slowly getting back to normality of sorts, which is great to see and feel. regarding your stay at the Mercure Salisbury White Hart Hotel. Thank you again for sharing your experience, and we will see you again very soon. Kind Regards Mark

Well located

Customer review rating 5.0/5

Carol P. Families - 07/11/2021 Confirmed reviews ALL

The hotel is well-located and good parking. Staff very helpful. Beds comfortable and clean. Breakfast was lovely plenty to choose from. Would definitely stay again.

Dear Carol P., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Famtastic room and breakfast

Customer review rating 5.0/5

Gergo J. Couples - 06/11/2021 Confirmed reviews ALL

Great stay overall

Dear Gergo J., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

We will be back!

Customer review rating 4.5/5

Jane Families - 06/11/2021 Confirmed reviews ALL

We love this hotel; comfortable but with a touch of grandeur. Very helpful friendly staff and lovey rooms.

Dear Jane S., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have further made note of your unanswered request for future reference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

A very enjoyable stay at the White Hart

Customer review rating 4.5/5

Mr A. J. E. Couples - 05/11/2021 Confirmed reviews ALL

We spent a very enjoyable three night stay at the White Hart .Our room was large and comfortable .We particularly appreciated the excellent lighting in the room which made reading in and out of bed a pleasant experience ( and this has not been the case in many of the hotel rooms we have occupied over the years in the UK and abroad ). The food in the restaurant was of a very good standard. Perhaps the thing we most liked was the cheerful and helpful service provided by the staff.

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Georgina and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Very nice room

Customer review rating 4.5/5

Laurence F. Business - 04/11/2021 Confirmed reviews ALL

The room was very nice but no hot water on the first morning, I reported the problem and it was sorted for the next morning, these things happen from time to time.

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services and offers available through our ALL programme. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Tired hotel needs updating

TripAdvisor rating 3.0/5

sharpsters2021 03/11/2021 TripAdvisor review

Stayed for one night, our room had a huge ugly stain just inside door which wasn't exactly welcoming to say the least. Tired furniture, old bathroom. No net curtains so had to pull curtains when undressing as overlooked by a neighbouring property. There was also a string smell of Cannabis wafting up through our window so had to close window and room was stuffy.

Thank you sharpsters2021 We appreciate you taking the time in letting us know about your recent stay. The hotel is on a continuous path of improvement and we have most recently fully refurbished 11 of our bedrooms with further plans being agreed for 2022. I hope we have the opportunity of welcoming you back sometime in the future. Kind Regards Mark Postlethwaite

Our most recent 20 reviews

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