Kia Ora Rachel, Thank you so much for your wonderful 100/100 review and for sharing such lovely feedback following your stay with us. It is fantastic to hear that you had an amazing experience and that our team made you feel so warmly welcomed. Your kind words about our staff being knowledgeable, warm and friendly are particularly appreciated. Knowing that every member of the team made a positive impression on you is incredibly rewarding, and I will be delighted to share your feedback with everyone. It is also wonderful to hear that you enjoyed the cleanliness, comfort and convenient location of the hotel, as well as your breakfast and the service provided throughout your stay. We are especially pleased that you felt well recognised as an ALL Accor member and appreciated our sustainability initiatives, including our local and seasonal food offerings and efforts to reduce single-use plastics. Thank you again for your generous recommendation and for choosing Novotel. We truly appreciate your loyalty and hope to have the pleasure of welcoming you back again very soon. Warmest regards, Joshua Guest Services Manager

Kia Ora Joyce, Thank you so much for taking the time to share your wonderful feedback following your family stay with us. We are delighted to hear that you enjoyed our fantastic central location and found it so convenient for exploring everything around us. It is especially lovely to hear that our team made such a positive impression, with perfect scores for both your arrival and departure. We are also pleased that you enjoyed our breakfast selection and appreciated the sustainability options available during your stay. Your decision to forgo room servicing for one of your nights is a wonderful contribution to our sustainability efforts. Thank you as well for highlighting the areas where we could improve. I am sorry that you found the bathroom lock difficult to navigate, particularly as it was inconsistent in how it operated. We will certainly have this checked by our team. I also appreciate your comment regarding the pillows, and we will take this feedback on board as we look at how we can make our rooms more comfortable for our guests. It is wonderful to see that, despite these points, you would wholeheartedly recommend us and had such a positive overall experience. Thank you for your continued loyalty as an ALL Accor Platinum member. We truly value your support and look forward to welcoming you and your family back to Novotel on your next visit. Warmest regards, Joshua Guest Services Manager

Kia Ora Terry, Thank you for taking the time to share your feedback following your three-day getaway to Christchurch. We are delighted to hear that you enjoyed our convenient location and that it provided a great base for exploring the city. It is wonderful to see that you were well satisfied with your room and that our team made such a positive impression, with a special mention for Tui at breakfast. I will be sure to share your kind words with Tui — it is lovely to hear that her tireless work and dedication were noticed and appreciated. I also appreciate your comments regarding the room. While we are pleased that you were comfortable overall, I understand that a sunnier room would have been preferable. For a future stay, please do let us know your room preference when making your reservation, and we will always do our very best to accommodate your request, subject to availability. Thank you again for choosing Novotel and for your continued loyalty as an ALL Accor Gold member. We are delighted that you would recommend us and hope to welcome you and your partner back for another Christchurch getaway in the future. Warmest regards, Joshua Guest Services Manager

Kia Ora Mark, Thank you for taking the time to share your feedback following your family stay with us. We’re pleased to hear that you enjoyed our convenient location and the spaciousness of your room, and that you found the hotel to be clean and comfortable. We also appreciate your 8/10 recommendation. While we’re glad you had a positive overall experience, we note that your rating for our team was lower than the other areas of your stay. We’re sorry if our service did not fully meet your expectations, and we’ll take this feedback on board as we continue to ensure every guest receives the warm and attentive service we strive for. Thank you again for choosing to stay with us, Mark. We hope to have the opportunity to welcome you and your family back to Christchurch and provide an even better experience next time. Ngā mihi nui, Joshua Guest Services Manager

Kia Ora Aaron, Thank you for your wonderful feedback and for choosing to stay with us while visiting Christchurch on business with your new company. We’re delighted to hear that you had such a great stay and that our location and warm welcome helped make a positive first impression. It’s fantastic to hear your kind comments about the cleanliness and fresh feel of the hotel and rooms, as well as our team’s presentation and service. We’ll be sure to share your lovely feedback with the team — it will mean a great deal to them. We’re also thrilled to see your 10/10 recommendation and perfect scores across your stay. Thank you for choosing to stay with us, Aaron, and we wish you every success with your new role. We look forward to welcoming you back to Christchurch again soon. Ngā mihi nui, Joshua Guest Services Manager

Dear Alan, Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that several aspects of your experience did not meet your expectations. We understand your comments regarding the room value, limited in room amenities, and the bathroom ventilation. We also appreciate your observations about the availability of water, plates, and cutlery, as well as the positioning of the television in your room. Guest feedback such as yours is important as it helps us identify opportunities for improvement. Please be assured that we have shared your comments with the relevant teams for review, particularly regarding the room maintenance concerns and guest amenities provided. While our room facilities and pricing are aligned with our current hotel offering and market conditions, we regret that you did not feel you received the value you expected during your stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Kind regards, Kanteera Kaewdeaw Front Office Manager Novotel Christchurch Cathedral Square

Kia Ora Ian, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you had a good experience and found our hotel well presented, our location convenient, and our team friendly and skilled across all departments. It’s especially wonderful to hear that our bar team stood out during your stay. We’ll be sure to pass your kind words on to them, as recognition like this is always greatly appreciated. We’re also grateful for your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member. Your 8/10 recommendation and positive feedback across your stay mean a great deal to us. Thank you again for choosing to stay with us, Ian. We look forward to welcoming you back and providing another enjoyable stay on your next visit. Ngā mihi nui, Joshua Guest Services Manager

Dear Victor, Kia Ora! Thank you so much for your wonderful 100/100 review and for taking the time to share your experience with us. We are absolutely delighted to hear that you and your partner had such an enjoyable stay at Novotel Cathedral Square. It is fantastic to know that you found our location ideal and your accommodation comfortable, while also appreciating the attentiveness and courtesy of our team. Your kind words mean a great deal to us, particularly your recognition of our restaurant team. We will be sure to share your compliments with them, as knowing they helped make your stay special is a wonderful encouragement. We are also thrilled to hear that you enjoyed the dining experience and the classy atmosphere of our restaurant. It is always our aim to create memorable experiences for our guests, and your feedback tells us we are on the right track. Thank you again for your generous recommendation and for being a valued ALL member. We truly appreciate your support and hope to have the pleasure of welcoming you back to Novotel Cathedral Square for another wonderful stay. Warmest regards, Joshua Guest Services Manager

Dear Kristhoru, Thank you so much for taking the time to share such wonderful and detailed feedback following your family stay with us. We are delighted to hear that you found our location convenient for exploring the city and enjoyed the comfort of our beds. It is especially heartening to hear your kind words about Toni from our Reception team. We will absolutely make sure your lovely recognition is shared with her and the wider management team. We are very proud of the care she showed in helping you plan your city attractions and making sure you could make the most of your time with us. We are also very pleased that she was able to assist you with our 10% discount on tram tickets and that this added something special to your stay. Your generous comments are a wonderful encouragement to Toni and our entire team, and we are grateful that her personal attention helped make your family visit more memorable. We also appreciate your honest feedback regarding breakfast, particularly your suggestion for a greater selection of hot options. We will certainly share this with our Food & Beverage team as we continually look for ways to improve our offering. Thank you once again for choosing to stay with us and for your kind recommendation. It was a pleasure having you with us, and we very much hope to welcome you and your family back again in the future. Warmest regards, Joshua Guest Services Manager

Kia Ora Kamilla, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our location and found our team friendly. I was particularly disappointed to read your comments regarding breakfast. As our breakfast offering is something we are very proud of and are known for, your feedback is important to us. You rated the breakfast selection 40/100 and described it as “very average”, and I would genuinely appreciate understanding what you felt was missing or could have been better. Was it the variety, quality, presentation, hot food selection, cold selection, bakery offering, or something else that did not meet your expectations? Any additional detail would be incredibly helpful as we continue to review and improve our breakfast experience. I am also sorry to hear about the cleanliness concerns you experienced in your room and that your initial concern was not handled with the level of attention you expected. These are certainly not the standards we aim to deliver. Thank you again for your honest feedback. We value the opportunity to learn from it, and I hope we can welcome you back in the future and provide an experience that better reflects the standards we strive for. Kind regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Steve, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re delighted to hear that you had an excellent overall experience and that you enjoyed the recognition and welcome drink as a valued ALL Accor Diamond member. We particularly appreciate your thoughtful comments regarding our Sunday breakfast service. It’s wonderful to hear that you recognised how hard our team worked under pressure, and we’re sorry that being short-staffed impacted the level of service you experienced. Your suggestion to observe a busy breakfast service is well noted, and we will certainly share your feedback with our leadership team. Ensuring our breakfast team has the right support during peak periods is important to us. Thank you also for your kind words about the team, whom you described as excellent. We’ll be sure to share your appreciation with them, as recognition like this is always greatly valued. We truly appreciate your continued loyalty and your 9/10 recommendation. Thank you again for choosing to stay with us, Steve, and we look forward to welcoming you back on your next visit. Ngā mihi nui, Joshua Guest Services Manager

Dear Peter, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our central location, comfortable room, delicious meals, and most importantly, the service provided by our team. It is always rewarding to know that our guests have had such an enjoyable experience with us. We truly appreciate your kind comments and your loyalty as an ALL – Accor Live Limitless member. We look forward to welcoming you and your partner back to Novotel in the future for another memorable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Cheryl, Thank you for sharing your lovely feedback with us. We’re delighted to hear that you enjoyed our convenient location, warm welcome, and the cleanliness and comfort of your room. It’s wonderful to know that you had a pleasant experience with our team and found the bed and pillows comfortable. We truly appreciate your kind words and are so pleased that we could make your stay an enjoyable one. We look forward to welcoming you and your partner back again in the future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Pauliani, Thank you so much for your fantastic 100/100 review and for choosing to stay with us at Novotel Christchurch Cathedral Square. We’re delighted to hear that you enjoyed your comfortable stay, lovely room and central location. It’s wonderful to know that our team made such a positive impression, and we’re especially pleased that you enjoyed your breakfast experience. We’re particularly grateful for your special mention of Manabu at breakfast. He is indeed a true asset to our team, and his warm personality, genuine care for our guests and ability to connect with people make him such a valued member of our hotel family. We’ll be sure to share your kind words with him — we know they will mean a lot. Thank you also for your 10/10 recommendation and for your continued support as an ALL Accor Classic member. We truly appreciate it and look forward to welcoming you back for another wonderful stay in Christchurch. Kind regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Chris, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how frustrating your experience was, particularly as a valued ALL Gold member. We completely understand how disappointing it must have been when you were unable to use your 4,000 ALL Reward points at check-out because the required email had not reached your phone at the time. We appreciate how frustrating this would have been, especially when the email subsequently came through after you had already left the hotel. While the delivery of ALL communications is managed through the ALL Accor system and is unfortunately outside of our direct control, we recognise that this still impacted your experience with us. Your feedback has been passed directly to our Front Office Manager, who will be reviewing the experience with the team and will be in touch with you personally. We’re particularly sorry that the combination of the slow check-in, the difficulty at check-out and the lack of recognition you felt as an ALL Gold member left you considering cancelling your loyalty with Accor. Your loyalty is important to us, and we would genuinely appreciate the opportunity to speak with you and work towards restoring your confidence in our hotel. Warm regards, The Novotel Christchurch Cathedral Square Team

Kia Ora Charlotte, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear you enjoyed our restaurant, found your room comfortable, and appreciated our central location. It’s especially pleasing to know that our team, breakfast, cleanliness and overall service contributed to such a positive stay. We truly appreciate your 10/10 recommendation and hope to have the pleasure of welcoming you back to Novotel Christchurch Cathedral Square on your next visit to Christchurch. Kind regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Nicola, Thank you so much for your lovely 100/100 review. It’s always a pleasure to hear from a returning guest, and we’re delighted to know that staying with us continues to be a positive experience for you. We’re especially glad you enjoy the character of our older-style suites and the opportunity to have a relaxing bath — it’s wonderful to know that these little touches are part of what makes your stays special. Thank you for your 10/10 recommendation and for your continued support as an ALL Accor member. We truly appreciate your loyalty and look forward to welcoming you back again soon. Kind regards, The Novotel Christchurch Cathedral Square Team

Kia Ora Suzanne, Thank you so much for your wonderful 100/100 review. We’re delighted to hear that you enjoyed your stay with us and found our location convenient. It’s especially lovely to hear your kind words about our team. Knowing that everyone you interacted with was helpful and obliging means a great deal to us, and we’ll be sure to share your feedback with the team. We also appreciate your 10/10 recommendation. We hope to have the pleasure of welcoming you back to Novotel Christchurch Cathedral Square the next time you’re visiting Christchurch. Kind regards, The Novotel Christchurch Cathedral Square Team