Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,868 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,868 reviews

TripAdvisor Rating  4.1/5  1,531 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Colin G. Couples - Confirmed reviews ALL

Comfortable stay in centrally located City Centre easy walking distance of all attractions.

Dear Colin, Thank you very much for sharing your feedback following your recent stay with us. We’re delighted to hear that you and your partner enjoyed a comfortable stay and appreciated our central city location, with easy walking access to local attractions. It’s wonderful to see such high scores for your accommodation, cleanliness, WiFi, and arrival experience — those are things we take great pride in. We’re also pleased to know that our team made a positive impression and that you would recommend our hotel to others. Your comments regarding breakfast selection and check-out are appreciated, and we’ll certainly review these areas to see where we can enhance the experience further. Thank you as well for sharing your thoughts on the ALL Accor loyalty program. We’re sorry to hear it did not meet your expectations, and your feedback is valuable as it helps highlight where improvements may be needed at a broader level. It’s great to know you recognized our sustainability efforts, and we truly appreciate you choosing to share your review on Google with fellow travelers. We hope to have the pleasure of welcoming you back again in the future and providing an even better experience next time. Kind regards, Joshua Guest Services Manager

Customer review rating 4.5/5

George D. Families - Confirmed reviews ALL

Nicely located within walking distance of the city attractions

Dear George, Thank you so much for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, comfortable accommodations, and the friendly service provided by our team. It’s especially encouraging to know that our sustainable initiatives resonated with you. We also appreciate your honesty regarding your experience as an ALL member. Your comments are invaluable, and we will continue to work on ensuring our loyal members feel fully recognized and rewarded during their stays. Your recommendation means a great deal to us, and we truly hope to welcome you and your family back soon for another enjoyable and memorable visit. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Alexa M. Couples - Confirmed reviews ALL

Staff were lovely, cleaning lady very personable and location great vicinity if wishing to be in heart of the city. We parked a few blocks away to save on daily parking cost. Mural on building wall is incredible and public library next door is super great for kids entertainment and to appreciate architectural design.

Thank you so much, Alexa, for taking the time to share such a fantastic review 🌟 We’re absolutely delighted to hear that you enjoyed every aspect of your stay with us. Your kind words about our team truly mean a lot, and we’re especially pleased to hear your lovely feedback about our cleaning staff — I’ll be sure to pass this on as it will make their day. It’s wonderful that our central location suited you so well and that you were able to enjoy the mural and the public library next door. They really are special highlights of our city, and it’s great to know you appreciated both the cultural and architectural elements during your visit. Thank you also for your continued loyalty as a Gold ALL member and Accor Vacation Club member. Your perfect scores and recommendation are sincerely appreciated, and we’re so pleased we could deliver such a memorable stay. We truly hope to welcome you back again very soon. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.5/5

Chloe B. Families - Confirmed reviews ALL

Very well located, comfortable rooms, buffet breakfast was excellent. Staff friendly and helpful

Thank you very much, Chloe, for taking the time to share your feedback with us. We’re delighted to hear that you and your family enjoyed your stay, particularly our central location, comfortable rooms, and our buffet breakfast — it’s wonderful to know these were highlights for you. Your kind comments about our friendly and helpful team are also greatly appreciated. Thank you for your constructive feedback regarding the WiFi speed. We appreciate you bringing this to our attention, as feedback like this helps us identify areas where we can continue to improve the guest experience. We truly value your recommendation and hope we’ll have the pleasure of welcoming you and your family back again in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 3.5/5

Sophia M. H. Business - Confirmed reviews ALL

Basic facilities Not a great selection of tea / coffee or drinking water options' Very clean The bed is comfortable

Dear Sophia, Thank you very much for sharing your feedback following your recent stay with us. We are pleased to hear that you found your room clean and comfortable, enjoyed our location, and appreciated the bed and the service from our team. We also appreciate your constructive suggestions regarding the tea and coffee selection and the possibility of a mini bar. Your comments are very helpful, and we will carefully consider them as we continue to enhance our guest experience. It was a pleasure having you stay with us, and we hope to welcome you back soon for an even more enjoyable visit. Warm regards, The Novotel Team

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Other web-users rate our hotel

  • 1,178 reviews 9.3/10 Location
  • 1,333 reviews 7.1/10 Room
  • 1,469 reviews 9.1/10 Service
  • 15 reviews 7.1/10 WiFi
  • 529 reviews 6.3/10 Comfort
  • 437 reviews 7.8/10 Cleanliness
  • 382 reviews 7.5/10 Food
  • 366 reviews 7.9/10 Breakfast

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