Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,834 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,834 reviews

Customer review rating 4.0/5

Bhawana S. Families - Confirmed reviews ALL

greeting and offering snack bar in room, but nothing except tea and coffee, hahaha

Dear Bhawana, Thank you very much for taking the time to share your feedback following your recent family stay with us, and for your continued loyalty as an ALL Gold member. We are delighted to know you enjoyed our friendly atmosphere, helpful reservation experience, and the warm service from our team throughout your stay. We also appreciate your feedback regarding the snack bar in the room. For clarification, the complimentary snacks are located inside the minibar drawer, while the beverages are placed in the refrigerator. We apologize if this was not clearly communicated during your stay. Thank you as well for your valuable comments regarding the bathroom design and mattress comfort. We understand that stepping across the bathtub and softer bedding may not have been ideal for your comfort, and your feedback has been shared with our management team for consideration as we continue improving our guest experience. We truly appreciate your recommendation and kind support, and we look forward to welcoming you back again soon for an even more comfortable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Clement J. Families - Confirmed reviews ALL

The 2 double room is very comfortable for a family of 4 and in a good location to explore the city

Dear Clement, Thank you for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to hear that you and your family enjoyed the comfort of our two double room and found our location convenient for exploring the city. It is especially rewarding to know that our cleanliness, WiFi, sustainability efforts, and overall accommodation experience met your expectations so well. We also sincerely appreciate your loyalty as an ALL Accor Gold member and thank you for booking through the Accor ALL App. Your positive comments regarding your booking experience, breakfast, and our team are greatly valued and will be shared with our staff as encouragement. It was a pleasure welcoming you and your family, and we truly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Joseph C. Couples - Confirmed reviews ALL

Very enjoyable anniversary trip. Staff were excellent.

Kia Ora Joseph, Thank you sincerely for taking the time to share your wonderful feedback with us. We are delighted to hear you had such an enjoyable anniversary trip and that our team helped make the occasion a memorable one. Celebrating special milestones with our guests is always a privilege, and we are so pleased we could be part of it. It is fantastic to hear that you enjoyed your accommodation, breakfast, and overall experience with us, and we truly appreciate your continued loyalty as a Platinum member. Thank you also for your kind comments regarding our team. Thank you again for choosing to celebrate your anniversary with us. We truly appreciate your recommendation and look forward to welcoming you back for many more memorable stays in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Alex W. Business - Confirmed reviews ALL

Great space, convenient room and stunning breakfast.

Dear Alex, Thank you for taking the time to share such detailed feedback following your stay with us. We’re delighted to hear you enjoyed our great location, spacious and convenient rooms, and especially our breakfast — it’s wonderful to know these stood out during your business trip. We’re also very pleased that your experience with our team, cleanliness, arrival, departure, and sustainability initiatives all met a very high standard, and that you felt well recognised as an ALL Accor member. Your perfect scores in several areas are truly appreciated and will be shared with the team. We also note your feedback regarding the ALL Accor loyalty programme rating, and we appreciate your honesty. Feedback like yours helps us understand where we can improve the perceived value and experience of membership benefits, and we will ensure this is shared with the relevant teams. It was a pleasure having you stay with us, and we hope to welcome you back again soon for another comfortable and seamless visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 3.5/5

Tara K. Business - Confirmed reviews ALL

check in person wasnt very warm, clinical like he just needed to get a job done

Kia Ora Tara, Thank you for sharing your feedback following your recent stay at Novotel Christchurch Cathedral Square. We are sorry to hear your check-in experience did not feel warm and welcoming. Please accept our apologies, as this is not the impression we want our guests to receive. Your comments have been shared with our Front Office team to help improve the level of service and personal connection we provide. We do appreciate your positive feedback regarding your accommodation, cleanliness, breakfast, and overall team service. Thank you again for your comments, and we hope to have the opportunity to provide you with a more welcoming experience in the future. Ngā mihi nui, Bella Phillips Assistant Manager

Other web-users rate our hotel

  • 1,154 reviews 9.3/10 Location
  • 1,284 reviews 7/10 Room
  • 1,399 reviews 8.9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 508 reviews 6.4/10 Comfort
  • 406 reviews 7.9/10 Cleanliness
  • 371 reviews 7.7/10 Food
  • 350 reviews 7.8/10 Breakfast

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