Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,882 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,882 reviews

Customer review rating 4.5/5

Robyn W. Couples - Confirmed reviews ALL

Two days exploring Christchurch and attending a theatre event. Theatres in ChCh less than 100m away. Central to shopping and leisure activities.

Kia Ora Robyn, Thank you for sharing your wonderful feedback following your recent stay with us. We are so pleased to hear that you enjoyed our central location and were able to make the most of your time exploring Christchurch and attending your theatre event—what a fantastic way to spend a couple of days. It’s great to know that you found everything so conveniently located and that you enjoyed the shopping and leisure activities nearby. We’re delighted that your room, with its lovely view, met your expectations and that you had such a positive experience with our team throughout your stay. It’s especially rewarding to hear that you felt well recognised as a valued ALL – Accor Live Limitless Gold member and that you enjoyed your welcome amenities, upgrade, and dining experience. Thank you also for your feedback regarding your departure experience—we appreciate your comments and will continue to look for ways to ensure every part of the guest journey is seamless. It was a pleasure having you stay with us, Robyn, and we truly appreciate your recommendation. We look forward to welcoming you back again soon for another memorable visit. Warmest regards, Joshua Guest Services Manager

Customer review rating 4.0/5

Wayne G. Business - Confirmed reviews ALL

I have to keep asking for the Accor membership discount when ordering meals or drinks, I shouldn't have to do this it should automatically happen you have my membership on file.

Kia Ora Wayne, Thank you sincerely for sharing your feedback following your recent stay with us. We sincerely apologize for the inconvenience regarding your ALL – Accor Live Limitless Gold membership discount. Our restaurant staff do not have the same system access as the front office, which means they need to manually ask for memberships when applying discounts. However, we are very sorry that this impacted your experience and caused any frustration during your stay. We also appreciate your comments regarding the bathroom cleanliness. Your feedback has been shared with our housekeeping team so we can continue to uphold the high standards our guests expect. We’re glad that you enjoyed other aspects of your stay, including your accommodation, our team’s service, and our sustainability efforts. Thank you for your continued loyalty, and we look forward to welcoming you back for a seamless experience in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 4.0/5

Aroki S. Couples - Confirmed reviews ALL

Location was great to walk around christchurch. Check in was good and the upgraded room was nice. Car park is next door and you need to pay for car park. Note you can't drop of your bag right the lobby due to traffic flow there as there are barriers to the lobby entrance

Kia Ora Aroki, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, the upgraded room, and the friendly service from our team. We also appreciate your comments about the convenience of walking around Christchurch. Regarding the drop-off area and car park, we are located next to the public library, and the council manages this part of the property, including the loading zone. Unfortunately, this means we have no control over access in this area, and for the safety of pedestrians, it is not possible to allow direct lobby drop-offs. We understand this can be inconvenient and appreciate your understanding. Thank you again for your feedback and for your continued support as an ALL – Accor Live Limitless Gold member. We hope to welcome you back soon for another enjoyable stay. Warm regards, The Novotel Team

Customer review rating 4.0/5

John A. Couples - Confirmed reviews ALL

We were disappointed with your Junior suite?? We are Vio members with ALL and always stay in suites Too small ,, very small bathroom and toilet together ,,hand basin no in the bathroom ,,not enough room for our clothes

Customer review rating 4.0/5

Bert H. Couples - Confirmed reviews ALL

Good

Dear Bert, Thank you for sharing your feedback following your recent stay with us. We’re pleased to hear that your experience was overall good and in line with what you expect from an Accor hotel. It’s also great to know that your arrival and check-in experience stood out positively. At the same time, we appreciate your ratings across accommodation, cleanliness, and service, and we recognise there is room for improvement. Your feedback is valuable and helps us focus on the areas where we can enhance the overall guest experience. As a valued ALL Accor Gold member, your loyalty means a great deal to us. We truly appreciate your continued support and your recommendation. We hope to have the opportunity to welcome you back soon and provide an even more seamless and memorable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Other web-users rate our hotel

  • 1,181 reviews 9.3/10 Location
  • 1,334 reviews 7.1/10 Room
  • 1,464 reviews 9/10 Service
  • 15 reviews 7.1/10 WiFi
  • 429 reviews 7.9/10 Cleanliness
  • 376 reviews 7.5/10 Food
  • 368 reviews 8/10 Breakfast
  • 215 reviews 5.3/10 Value

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