Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,848 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,848 reviews

TripAdvisor Rating  4.1/5  1,527 reviews

Certificate of excellence 2025

Value for money and comfort

TripAdvisor rating 5.0/5

LadsDownUnder TripAdvisor review

For a Novotel, we were well impressed about the level of service received here at Novotel Christchurch during our two night stay. We arrived and opted for the valet parking service as we would not require a car for the duration of stay. During check in a friendly staff member welcomed us, and provide a comprehensive overview of the hotel. Our room was on level 13 overlooking ChristChurch and featured a king size bed, amenity area, sofa and bathroom. Breakfast was served on level 1 and includes a live egg station, juices and various hot and cold dishes. We believe this outdone other Novotel breakfasts we have experienced. I have seen some negative comments here however we felt this hotel offered value for money and very good service by Food & Beverage plus Guest Services. We will definitely return.

Great Location

TripAdvisor rating 5.0/5

akh74 TripAdvisor review

This is a great hotel. The room I had faced the square and felt sunny and chic. Breakfast is delicious especially the porridge and eggs. I appreciated Mohit’s help at the front desk. Nice little gym, too.

Customer review rating 4.5/5

Bridget S. Business - Confirmed reviews ALL

Business trip. Well appointed hotel central to our conference. Friendly helpful staff and nice facilities

Dear Bridget, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that our hotel met all your needs during your business trip and that you found our location convenient for your conference. It’s wonderful to know that our team made a positive impression and that you enjoyed our facilities. Your kind words will be shared with the team—they will be delighted to know their efforts contributed to a seamless stay. We look forward to welcoming you back on your next trip and providing another enjoyable experience with us. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 5.0/5

Richard F. Business - Confirmed reviews ALL

You have an amazing team working in your chch loc, friendly, helpful, and always smiling!

Dear Richard, Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that our team made such a positive impression on you. It’s always our goal to provide friendly, helpful, and welcoming service, and knowing that our team’s smiles and support contributed to your enjoyable stay truly means a lot to us. We’re delighted that your business trip went smoothly and that you felt well taken care of from check-in to departure. Your comments about the cleanliness, WiFi, and overall experience are very encouraging and motivate our team to continue delivering the best possible service. It’s also fantastic to hear that you are a loyal ALL Accor member and that you would recommend us to friends, family, and colleagues. We truly value your loyalty and your thoughtful feedback, and we will be sure to pass your compliments on to the team—they’ll be thrilled to know their efforts made your stay memorable. We look forward to welcoming you back to Christchurch on your next visit, and we hope to provide another stay that exceeds your expectations! Regards, Jenny Guest Services Agent Novotel Cathedral Square

Customer review rating 3.0/5

John W. Business - Confirmed reviews ALL

The mattress needs replacing as it is hollowed out in the middle on one side. The desk chair is also past its use-by date. I expect better for $300+ per night.

Dear John, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not fully meet your expectations, particularly regarding the mattress and desk chair. We understand how important comfort is, especially during a business trip, and we sincerely apologize for any inconvenience this caused. We truly appreciate your positive comments about our team, cleanliness, WiFi, and booking experience. Your feedback regarding the furniture has been shared with our management team to ensure we address these issues promptly and improve the comfort of our rooms for future guests. As a valued Gold member, your loyalty means a great deal to us, and we hope to have the opportunity to welcome you back for a stay that better reflects the high standards you expect from us. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,172 reviews 9.3/10 Location
  • 1,341 reviews 7.1/10 Room
  • 1,491 reviews 9.2/10 Service
  • 15 reviews 6.6/10 WiFi
  • 535 reviews 6.1/10 Comfort
  • 435 reviews 8/10 Cleanliness
  • 377 reviews 7.6/10 Food
  • 358 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.