Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,808 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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Novotel Christchurch Cathedral Square - Image 4
52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,808 reviews

Customer review rating 5.0/5

A. A. A. Business - Confirmed reviews ALL

The team at CCH know how to treat their guests. From the pre check in phone call, to welcome to parking to check out it was flawless

Dear Mr. A., Thank you for taking the time to share such a wonderful review of your recent stay with us. We are delighted to hear that every stage of your experience—from our pre-arrival call through to your welcome, parking assistance, and check-out—was seamless. Knowing that our attention to detail and genuine hospitality made such a positive impression means a great deal to our team. Your generous comments about our staff are especially appreciated. It is incredibly rewarding to know that you found the team exceptional, and I will be sure to share your kind words with everyone. Feedback like yours is the greatest recognition they can receive. As one of our valued ALL Platinum, we truly appreciate your continued loyalty to Accor and are honoured that you chose to stay with us during your business trip. Thank you once again for your perfect scores across every aspect of your stay and for recommending us so highly. We look forward to welcoming you back on your next visit and delivering another flawless experience. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Tjau T. T. Families - Confirmed reviews ALL

The staffs were friendly, helpful and kind.

Dear Tjau T., Thank you for taking the time to share your wonderful review following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and that our team made such a positive impression. Your kind words about our reception and housekeeping staff being friendly, helpful, and kind will be shared with them—they will be thrilled to know they contributed to your enjoyable stay. We're also pleased that you found your room clean, experienced a smooth booking and check-in process, and appreciated our sustainability efforts. As a valued ALL Gold member, we truly appreciate your continued loyalty and your recommendation of both our hotel and the ALL loyalty programme. Thank you once again for your generous feedback. We look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 3.5/5

Matthew D. P. Families - Confirmed reviews ALL

Our stay at the Novotel was great the room was spacious and Good with a Good gym facility! The breakfast was good with good quality food. Our stay got off to a rocky start with issues with parking and us as guests having no idea what to do more signage is needed and more information online, and we stayed in a 1 bedroom room we booked 3 people (2 Adults and 1 Child) there was no information where the child ( who is a teen) should sleep. We had to go to reception and they were great and organised a roller bed. I just wish there was more information about it. Overall our stay was Good! Thank you!

Dear Matthew, Thank you for taking the time to share such detailed feedback about your family stay with us. We're pleased to hear that you enjoyed our spacious room, gym facilities, breakfast, and our convenient location. It's especially wonderful to know that our reception team was able to assist you during your stay, and we'll be sure to pass along your kind words to them. We also sincerely appreciate your constructive feedback regarding the parking information and external signage. We understand how a smooth arrival sets the tone for a stay, and your comments will certainly be taken into consideration as we look for ways to improve the guest experience. We're sorry to hear about the housekeeping oversight with the sock left in your room. This is not the standard we strive for, and we have shared your feedback with our housekeeping team to help prevent this from happening again. Regarding the bedding arrangement, our King Bedroom is configured with one king bed, as outlined in the room description at the time of booking. For guests requiring separate beds, we offer room types with two double beds, and where available, we are also happy to arrange a rollaway bed if requested prior to arrival. We're glad our reception team was able to organise one for you promptly, and we appreciate your suggestion that we make this information clearer for guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back for an even smoother and more enjoyable stay in the future. Warm regards, Novotel Cathedral Square

Customer review rating 4.0/5

Amy C. Solo - Confirmed reviews ALL

My room was clean but didn’t realise it didn’t have walk in shower and had to step into bath. In my last morning the hot water was tepid and I didn’t last long in the shower because it was colder than normal. I did let reception know as I was leaving. The cleaning staff didn’t service my room when I got back after a long day out and I had requested it on my door handle. The cleaner was sorry but I did have to ask for clean towels and milk so this was disappointing. I was looking forward to it being fresh when I came back. The cleaner saw me leave the next day and said she’d make sure it was done which I thought was good service and it was.

Dear Amy, Thank you for taking the time to share your detailed feedback following your stay with us. We're pleased to hear that you found your room clean and that you had a positive overall experience. We also appreciate your kind comments about our team, particularly our housekeeping colleague who followed through and ensured your room was serviced the following day. At the same time, we're very sorry for the inconvenience you experienced. We understand how disappointing it must have been to return after a long day to find your room hadn't been serviced despite displaying the request sign, and we apologise for the inconvenience of having to request fresh towels and milk, along with the lack of hot water on your final morning. This is not the standard of service we aim to provide. Please be assured that our maintenance team has been informed of the hot water issue and is investigating it to prevent it from happening again. Thank you as well for highlighting the bathroom configuration. We understand that a walk-in shower may be preferable, and we'd be happy to assist with a room request on a future stay. We truly value your feedback as it helps us improve, and we're grateful that despite these issues you would still recommend us to others. We hope to have the opportunity to welcome you back and provide you with the seamless and comfortable stay you were looking forward to. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 4.0/5

Lisa M. Couples - Confirmed reviews ALL

Friendly staff, clean and comfortable, great location and lovely restaurant onsite. Have stayed before and are happy to stay again.

Kia Ora Lisa, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We're delighted to hear that you had another comfortable stay and that you enjoyed our friendly team, clean and comfortable accommodation, convenient location, and our restaurant. It is especially rewarding to know that, having stayed with us before, you were happy to return and would choose to stay with us again. Thank you also for your kind words about our team. I'll be sure to share your comments with everyone, as they will be thrilled to know their helpfulness made such a positive impression. As a valued ALL Gold member, we truly appreciate your continued loyalty and your recommendation. It means a great deal to us. We look forward to welcoming you back to Novotel Christchurch Cathedral Square again soon for another enjoyable stay. Warm regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Other web-users rate our hotel

  • 1,134 reviews 9.3/10 Location
  • 1,254 reviews 7.2/10 Room
  • 1,360 reviews 9/10 Service
  • 12 reviews 6.7/10 WiFi
  • 400 reviews 8/10 Cleanliness
  • 368 reviews 7.5/10 Food
  • 343 reviews 7.8/10 Breakfast
  • 191 reviews 5.5/10 Value

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