Kia Ora Prashant, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score of 100/100. We are truly delighted to know that you and your family had such an enjoyable stay with us. It is especially rewarding to hear that you appreciated the warm hospitality of our team, the comfort of your accommodation, and the smooth and seamless check-in and check-out experience. Your kind words are a great source of encouragement and motivation for our entire team, who continuously strive to make every guest's stay memorable. We also sincerely appreciate your loyalty as an ALL Accor Classic member and your perfect recommendation score. Your trust and support mean a great deal to us. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another wonderful experience in the near future. Warm regards, Joshua Guest Services Manager

Dear Philip, Thank you for taking the time to share your feedback following your recent three-night stay with us. We are pleased to hear that you had a comfortable stay overall and that our team made a positive impression through their pleasant and attentive service. However, we sincerely apologise that the bathroom layout did not meet your expectations. We appreciate your comments regarding its practicality and configuration, and regret that this aspect of your accommodation affected your overall experience. Your feedback is valuable and will be shared with our team for consideration. Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Jennifer, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you appreciated our convenient location and found our team helpful and welcoming. We are particularly pleased that you enjoyed a smooth arrival and departure experience. At the same time, we appreciate your ratings and valuable feedback regarding the accommodation and breakfast selection. Your comments are important to us, as they help us identify areas where we can further improve and enhance the overall guest experience. As a valued ALL Accor Platinum member, your continued loyalty and support mean a great deal to us. We sincerely appreciate you choosing to stay with us and sharing your experience. We hope to have the pleasure of welcoming you and your partner back again soon, with the opportunity to provide you with an even more enjoyable and memorable stay. Warm regards, Joshua Guest Services Manager

Dear Ms. r., Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your stay did not meet your expectations, particularly in relation to the condition of the room, air-conditioning, lighting, and parking arrangements. With regard to the room rate, we would like to kindly clarify that your reservation was made on the day of arrival, when rates are determined by prevailing demand and remaining room availability. Consequently, last-minute reservations may attract higher rates. Nevertheless, we fully appreciate that every guest deserves a comfortable experience and good value for money, irrespective of the rate paid. Your comments regarding the room interiors and facilities are sincerely appreciated and will be shared with our management team for consideration as we continue to look for ways to improve our guest experience. We are pleased to know that you enjoyed the in-room dining and thank you once again for your honest feedback. We truly value your support as an ALL Accor member and hope to have the pleasure of welcoming you back for a considerably more enjoyable experience. Warm regards, Jenny Guest Service Agent

Dear Raymond, Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to hear that you enjoyed our convenient location and found our team welcoming. Your kind comments about the service are greatly appreciated, and we are pleased that you had a comfortable overall experience. We also appreciate your constructive feedback regarding the condition of the accommodation and the breakfast selection. Please be assured that your comments have been shared with the relevant teams as we continually look for ways to improve our guest experience. As a valued ALL Accor Diamond member, your loyalty is particularly important to us, and we sincerely thank you for your continued support. We hope to have the pleasure of welcoming you back to Novotel on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear James, Thank you for taking the time to share such wonderful feedback following your recent four-night stay with us. We are delighted to hear that you enjoyed our convenient location, the variety of nearby restaurants and the services and amenities our hotel has to offer. It is particularly pleasing to know that our valet team made your experience even more seamless by having your car ready and waiting whenever you needed it. Your kind recognition of their attentiveness will certainly be shared with the team. Thank you also for your continued loyalty as an ALL Accor Gold member and for your outstanding ratings and recommendation. It was a pleasure having you stay with us, and we sincerely appreciate your support. We look forward to welcoming you and your partner back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Tanya, Thank you for sharing such wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed the beautiful view from our 10th floor, the comfort and cleanliness of your room, and the ease of your check-in experience. It is especially lovely to know that you enjoyed our delicious breakfast and found our team friendly and helpful. Your kind words and perfect ratings mean a great deal to us, and we truly appreciate your recommendation and continued loyalty as an ALL Accor Gold member. We look forward to welcoming you back for another memorable stay with us in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Tania, Thank you for sharing your lovely feedback. We’re delighted to hear that you enjoyed your date night with us and that you found your room comfortable, with amazing views to make your stay extra special. We also appreciate your feedback regarding the TV and apologise that this aspect of your experience did not quite meet your expectations. Your comments are valuable to us as we continually look for ways to improve our guest experience. We hope to have the pleasure of welcoming you back for another relaxing and memorable stay with us soon. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our central location, convenient walking distance to the stadium, and our breakfast selection. We sincerely apologise for the frustration you experienced during check-in. We are particularly sorry that, despite completing the online check-in process, you were required to go through the procedure again upon arrival. We understand how disappointing this must have been, especially as a valued Platinum member of ALL Accor. Please accept our apologies for overlooking your completed online check-in and for the inconvenience this caused. Your feedback is greatly appreciated, and we will review this with our team to help ensure a smoother and more seamless arrival experience for our guests in the future. It is also wonderful to hear that Josh and Sophie made a positive impression during your stay. We will be sure to share your kind recognition with them. Thank you again for your valuable feedback and continued loyalty to Accor. We hope to have the pleasure of welcoming you back and providing you with a much smoother experience on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and the opportunity to clarify the arrangements made upon your arrival. We understand that you requested three rooms on the same floor, with interconnecting rooms and bathtubs in each. As the hotel was fully occupied at the time of your arrival, accommodating these specific preferences required additional time and coordination. Our team made every effort to assist with your requests, successfully arranging all three rooms on the same floor, with bathtubs available in two of the three rooms. Unfortunately, interconnecting rooms could not be accommodated, as these had not been reserved in advance and availability was limited due to the hotel's full occupancy. While our team always endeavours to assist with guest preferences, specific room configurations are subject to availability, particularly when requested on arrival. We therefore recommend contacting the hotel ahead of your stay to discuss and arrange any particular room requirements, allowing us to advise on the available options in advance. Regarding your birthday, we understand your disappointment at not receiving a special gesture during your stay. As this occasion had not been brought to our team's attention, we were unfortunately unaware that you were celebrating. Had we known, we would have been pleased to explore an appropriate way to acknowledge the occasion. We appreciate that your experience did not fully meet your expectations. Nevertheless, we would like to reiterate that our team made every effort to accommodate your requests within the constraints of availability on the day. Thank you again for your feedback. We remain committed to providing a welcoming experience for all our guests and hope to have the opportunity to welcome you back to Novotel Christchurch Cathedral Square in the future. Kind regards, Novotel Christchurch Cathedral Square

Dear Claire, Thank you so much for your wonderful review and for sharing your experience with us! We’re delighted to hear that you enjoyed our spacious rooms, delicious breakfast, and convenient location for your business meeting. It’s lovely to know that you had such a comfortable and enjoyable stay, and your perfect scores across so many areas mean a great deal to our team. Thank you for your kind recommendation and support. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon, whether for business or leisure! Warm regards Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Holly, Thank you so much for your wonderful 100/100 review! We’re delighted to hear that you had such a comfortable stay at Novotel Christchurch Cathedral Square and that our team provided such excellent customer service. It’s especially lovely to hear that the team member who welcomed you at check-in made such a positive impression. Although you didn’t catch her name, we’ll be sure to share your kind feedback with our team, as recognition like this means a great deal to us all. Thank you for your recommendation and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back to Novotel Christchurch Cathedral Square for another enjoyable stay in the future. Kind regards, Joshua Guest Services Manager

Kia Ora Sinead, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you enjoyed your stay with us and appreciated our convenient location, high standards of cleanliness, and fantastic service. It’s especially lovely to know that our team made you feel so well looked after. Providing genuine, attentive hospitality is something we take great pride in, and your kind words will be a real encouragement to the team. We’re also pleased that you enjoyed the daily room servicing and our breakfast selection. Thank you for choosing to stay with us during your business trip and for giving us such a fantastic score. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future. Warm regards, Joshua, Guest Services Manager

Kia Ora Silke, Thank you for taking the time to share your feedback following your recent business stay with us. We’re pleased to hear that you had a very good overall experience and found your stay comfortable and convenient. We appreciate your comments regarding the breakfast selection and, in particular, the ease of access and Wi-Fi connection speed. We understand how important reliable connectivity and a seamless experience are, especially when travelling for business, and we’re sorry these aspects could have been better. Your feedback is valuable and helps us identify where we can continue to improve. Thank you also for your continued support as an ALL Accor Classic member and Accor Vacation Club member. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back for an even better experience next time. Warm regards, Joshua, Guest Services Manager

Kia ora Cathy, Thank you for your kind words regarding the cleanliness and central location of our hotel. We are pleased to hear that you enjoyed your stay with us and found our location convenient for your needs. Best regards, Novotel Christchurch Cathedral Square

Kia ora Carolyn, Thank you for sharing your feedback and for your continued support and loyalty in choosing to stay with us. We truly appreciate your ongoing patronage. We understand your frustration regarding the inability to use your Farmlands Card and sincerely apologise for the inconvenience this caused. However, we would like to clarify that our team has already escalated this matter to our Finance and IT departments for further investigation. Technical issues of this nature can take time to resolve and cannot always be fixed within a single day. Please be assured that we are taking your concerns seriously. We would also like to clarify that, based on the information currently available, Accor's previous partnership with Farmlands appears to have been a promotional arrangement in early 2022, and Accor is no longer listed as an active partner in Farmlands' main partner directory. Nevertheless, our hotel is committed to supporting a wide range of payment card options to provide greater convenience for our guests while ensuring compliance with Accor's requirements. We continue to work closely with the relevant departments to explore possible solutions and improve our payment facilities wherever possible. We value your feedback and also apologise for the inconvenience caused by the leaking tap during your stay. This has been rectified by the maintenance team. Thank you again for your continued loyalty and for giving us the opportunity to address your concerns. We hope to continue welcoming you back and providing you with a positive experience on your future stays. Best regards, Novotel Christchurch Cathedral Square

Dear Shane, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location and that our team made a positive impression on your experience. Please accept our sincere apologies for the inconvenience caused by having only one lift in operation, particularly during a busy period with events taking place at the hotel. We understand how this may have affected your comfort and convenience, and we appreciate your patience and understanding. Your feedback is important to us, as it helps us identify areas where we can improve our guests’ experience. We hope to have the pleasure of welcoming you back in the future and providing you with a more comfortable and seamless stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Katrina, Thank you for sharing such lovely feedback following your family stay with us. We’re delighted to hear that you enjoyed our convenient location, smooth check-in experience, and delicious breakfast. It’s especially wonderful to know that Tui made such a positive impression during your mornings in the restaurant. We’ll be sure to pass on your kind words to her, as recognition like this means a great deal to our team. Thank you also for your suggestion regarding extra pillows and spare blankets. We appreciate you bringing this to our attention and will keep it in mind as we look for ways to make our guests’ stays even more comfortable. We look forward to welcoming you and your family back to Novotel Christchurch Cathedral Square for another enjoyable stay. Kind regards, Food and Beverage Manager Novotel Christchurch Cathedral Square