Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,857 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,857 reviews

TripAdvisor Rating  4.1/5  1,527 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Gerrie S. Business - Confirmed reviews ALL

Awesome

Dear Gerrie, Thank you very much for your outstanding review and for awarding us a perfect score. We are delighted to hear that you had an excellent experience and enjoyed our well-located hotel. It is wonderful to know that every part of your business stay—from booking and check-in to accommodation, breakfast, Wi-Fi, cleanliness, and departure—met your expectations so completely. Your awesome feedback truly means a lot to our team and will be shared with them as great encouragement. Thank you as well for your loyalty as an ALL Accor Silver member and Accor Vacation Club member, and for recommending both our hotel and the loyalty program. We greatly appreciate your support and look forward to welcoming you back again soon for another exceptional stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.5/5

Nicole P. Families - Confirmed reviews ALL

Clean room, had all we needed, great aspect and staff looked after us.

Dear Nicole, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you and your family enjoyed your stay with us and that our team made you feel so well looked after. It’s fantastic to know that you found your room comfortable, clean, and perfectly suited to your needs, and that our location allowed you to enjoy the city attractions with ease. We’re especially delighted by your kind words about our staff—they truly love making our guests feel at home, and it’s always encouraging to hear when their efforts make a difference. Your high ratings across all aspects of your stay mean a lot to us, and we’re grateful that you’d recommend both our hotel and the ALL Accor loyalty programm. It was a pleasure to host you and your family, Nicole, and we look forward to welcoming you back for another memorable stay very soon! Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 3.5/5

Philip J. Business - Confirmed reviews ALL

two nights with a group of 17. Slow check-in mid evening due to a staff member illness so only one staffer to check us in. But the person was helpful. Exceptional lunch in the conference centre. Truly, the best of our week long study tour. We appreciated the restaurant staff still taking orders as several of us got to the restaurant right on closing time, due to the check in delayu.

Dear Philip, Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate you choosing our hotel for your study tour and are delighted to hear that, overall, your experience was positive. We are especially pleased to know that you enjoyed the location, found our team helpful, and that the lunch in our conference center stood out as the highlight of your week-long tour. Your kind words about both our reception and restaurant teams will certainly be shared with them — they will be very proud to know their efforts made a difference, particularly in accommodating your group despite the late arrival. We sincerely apologise for the delay you experienced during check-in. Unfortunately, the unexpected illness of a team member meant we were operating with reduced staffing that evening. Thank you also for your comments across the various aspects of your stay, including accommodation, Wi-Fi, cleanliness, and our sustainability initiatives. We value these insights as they help us continue to improve the experience we offer our guests. It was a pleasure to welcome you, and we hope to have the opportunity to host you again should your travels bring you back. Until then, we wish you all the best. Kind regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.5/5

Laura B. Business - Confirmed reviews ALL

Stayed for 2 nights on a work trip and the team at Novotel couldn't have been more accomodating and helpful.

Kia Ora Laura, Thank you so much for your fantastic feedback! We’re thrilled to hear that your two-night stay for work was comfortable and that our team made such a positive impression. Knowing that our staff were accommodating and helpful throughout your stay truly makes our day—your kind words will be shared with the team, and they’ll be delighted to hear how much you appreciated their efforts. We’re also thrilled that you enjoyed every aspect of your stay, from your room to our services, and that you would recommend us to others. It was a pleasure to host you, and we look forward to welcoming you back on your next trip, whether for work or leisure! Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.0/5

Angela W. Business - Confirmed reviews ALL

Clean room, but dated and scruffy. Needs to be updated. Food very expensive.

Kia ora Angela, Thank you for taking the time to share your feedback following your stay with us. I’m pleased to hear you found the room clean and that our team provided a positive and welcoming experience. I appreciate your comments regarding the condition of the rooms and understand your view — these are being reviewed as part of our ongoing improvement plans. I’m also sorry to hear that the food pricing did not meet your expectations. We take great pride in offering high-quality dishes made with carefully selected ingredients, as we believe in delivering the very best on the plate, though I understand value can be perceived differently and your feedback is noted. I also regret the inconvenience you experienced with the Wi-Fi access and have shared this with the team to ensure clearer guidance is provided to guests in future. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide an even better experience next time. Ngā mihi nui, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

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Other web-users rate our hotel

  • 1,171 reviews 9.3/10 Location
  • 1,347 reviews 7.1/10 Room
  • 1,492 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 537 reviews 6.1/10 Comfort
  • 437 reviews 7.9/10 Cleanliness
  • 378 reviews 7.5/10 Food
  • 357 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.