Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,848 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,848 reviews

Customer review rating 3.5/5

Laura D. Business - Confirmed reviews ALL

One night although the floor was very noisy for both my colleague and I (on different floors)

Dear Laura, Thank you for taking the time to share your feedback following your recent business stay with us. We’re pleased to hear that you enjoyed our convenient location and parking facilities, and we appreciate your positive comments regarding our team and cleanliness. At the same time, we are very sorry to learn that noise levels impacted both your and your colleague’s comfort during the night. We understand how important a quiet and restful environment is, especially when travelling for business, and we regret that your experience did not fully meet expectations. Your comments regarding soundproofing have been noted and will certainly be shared with our management team for review. We also appreciate your feedback regarding the ALL loyalty programme experience, as this helps us better understand where we can improve for our valued members. Thank you again for your honest feedback. We do hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards, Novotel Cathedral Square

Customer review rating 5.0/5

Russ L. Business - Confirmed reviews ALL

Very Comfortable, friendly staff

Dear Russ, Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We’re delighted to hear you enjoyed our convenient location, the restaurant dining experience, and the comfort of your accommodation. Your kind comments about our friendly team are especially appreciated, as creating a welcoming and comfortable stay for our guests is something we take great pride in. It’s also fantastic to know your check-in, cleanliness, WiFi, and overall experience all met your expectations so well. We appreciate your feedback regarding the breakfast selection and will continue looking for ways to further enhance this offering. Thank you as well for your loyalty as an ALL Accor member. We truly value your continued support and recommendation, and we look forward to welcoming you back again on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 4.5/5

Maryann R. Business - Confirmed reviews ALL

Only one night stay and first time at the hotel - I am looking forward to returning. Staff extremely friendly and helpful and hotel facilities and rooms are well equipped.

Dear Maryann, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the friendly service provided by our team. It is especially pleasing to know that your first visit left such a positive impression and that you are already looking forward to returning. Your kind comments regarding our staff, facilities, and well-equipped rooms will certainly be shared with the team, who will be encouraged by your recognition. We also appreciate your feedback regarding our sustainability efforts, as we continually strive to improve in this important area. Thank you once again for choosing to stay with us and for your valued loyalty as an ALL Platinum member. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Sheryl L. Friends - Confirmed reviews ALL

Perfect location and staff were amazing from friendly receptionists to cleaning staff.

Kia Ora Sheryl, Thank you very much for your lovely review and for choosing to stay with us. We are delighted to hear that you had such an enjoyable experience and that our central location and friendly team helped make your stay memorable. Your kind comments about our staff — from the reception team through to our housekeeping colleagues — are truly appreciated. Providing warm, welcoming service is something we take great pride in, and it is wonderful to know this stood out during your visit. We are also pleased to hear that you found the booking process through the Accor ALL App easy and convenient, and we sincerely thank you for your continued loyalty as an ALL Gold member and Accor Vacation Club member. Thank you as well for your positive feedback regarding cleanliness, WiFi, sustainability efforts, and your arrival and departure experience. We truly value your support and recommendation. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you back again very soon for another enjoyable stay with friends. Warm regards, Joshua Guest Services Manager

Customer review rating 3.5/5

Paul S. Families - Confirmed reviews ALL

Room was tidy and suited purpose, but preference would be for 2 bed apartment, so no reflection on your service

Dear Paul, Thank you for taking the time to share your feedback following your recent family stay with us. We’re pleased to hear you found your room tidy and that our team was able to accommodate an early check-in for you. It’s wonderful to know the team helped make your arrival more comfortable, especially after your travel plans and the unexpected shop closures. We also appreciate your honest comments regarding your room preference and WiFi experience. While we understand a two-bedroom apartment would have suited your needs better, we’re glad the accommodation still met its purpose during your stay. Your feedback regarding the internet connection speed has also been noted and will be shared with the relevant team as we continue working to improve our guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,165 reviews 9.4/10 Location
  • 1,302 reviews 7.1/10 Room
  • 1,418 reviews 8.9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 512 reviews 6.4/10 Comfort
  • 418 reviews 7.9/10 Cleanliness
  • 374 reviews 7.7/10 Food
  • 357 reviews 7.8/10 Breakfast

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