ibis budget Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 3.3/5 722 reviews

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8 Edwin Flack Avenue, Sydney Olympic Park, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Budget hotel right in the heart of the Sydney Olympic Park events precinct

  • Unrivalled location directly opposite Accor Stadium

  • Easy road or public transport access to Sydney & Parramatta city centres

  • Fast, free & unlimited Wi-Fi throughout the hotel

  • Secure on site parking available (charges apply)

Our accommodation(s)

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Hotel location

ibis budget Sydney Olympic Park

8 Edwin Flack Avenue, Sydney Olympic Park
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.849487, 151.061691

Telephone
Fax +61 2 9648 0427

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  722 reviews

Customer review rating 4.0/5

Darlene J. Couples - Confirmed reviews ALL

We got a free upgrade to a bigger Queen room, but wasn't expressed having a bunk bed in it. Location is great, breakky was ok, but when we 1st arrive there was no kettle or TV remote in our room, we tried to call reception, but had to leave a msg, so we went downstairs to let them know. The lovely receptionist, rectify the situation and came up to the room and gave us a new kettle and tv remote. On the morning of our checkout, we went and had the brekky, had to chase up plates and milk. Then when we went back to the room to grab our luggage, we were locked out, it was only 9.40am, checkout was 10am. We had to get the cleaner to let us in, the receptionist on that morning was rude as well, unlike the others that had been on. She acted like she didn't want to be there.

Customer review rating 2.0/5

Isabel A. Families - Confirmed reviews ALL

We understand this is a budget hotel, but our stay was quite disappointing. Check-in took a long time, and when we got to our room, the cot we had requested wasn’t there. When it was finally brought up, it was in pieces and we had to ask for the remaining parts so our child could sleep safely. The air conditioning was also an issue. There was no working controller in the room, and the one on the wall was for an old system. We were given a remote, but it didn’t work, and staff eventually said they couldn’t find the correct one. To make matters worse, one of the towels was mouldy, and the pillows were extremely thin and uncomfortable. We were eventually moved to another room, which was better, and we were offered complimentary breakfast, although we had already paid for it. We were told we would receive a follow-up email regarding our experience, but it has now been over a week and we haven’t heard anything. Overall, a frustrating stay with several avoidable issues.

Customer review rating 1.5/5

Phillip A. Business - Confirmed reviews ALL

Check in was pleasent, however by the last night I realised thst the carpet gor wet, following the source, the shower was leaking. there was a horrible musty smell in the lobby, the paint was dirty and in need of a good new coat. there was multiple screws in furniture to holdnit together the old fluro tube for the bed light had NO cover

Customer review rating 0.5/5

Andrew M. Families - Confirmed reviews ALL

We’ve tried to reach out to the hotel and spoke to the receptionist when we checked out soon after arriving due to the issues but have been ignored. At checkin we had to wait as one staff member said her computer didn’t work yet she was typing away. When we were finally acknowledged by the other receptionist we told him that we didn’t need the parking but he shrugged his shoulders and said you’ve already paid so there’s nothing he could do even though we didn’t have a car. Once finally checked in we went to our room to smell a horrible sceptic smell as we walked in then the kids noticed that their beds weren’t made and that there was also no doonas or blankets on their bunks just a thin sheet folded into a small square at the end of the bed. As we were heading to the show we advised the same receptionist of the issues and his reply was that we don’t supply doonas or blankets so I said if he couldn’t get us blankets or doonas then the kids would be too cold and we couldn’t stay especially with the smell and we’d need a refund as it was pre paid. On our return nothing had been done and the receptionist again shrugged his shoulders, we then heard another guest complaining about the same issue the doonas/blankets and he said he could get them more sheets as they don’t supply doonas etc. no such offer was given to us. We told the receptionist that we couldn’t stay and needed a refund to which he just shrugged his shoulders. I booked a room at the Novotel with a rate cheaper than this hotel. On arrival we were acknowledged as gold members and explorer members, thanked for our loyalty and we were given a gift pack. Once in our much superior room on the second top floor with a view we could finally relax especially as the beds were made and the room didn’t stink. We still haven’t had a refund, a returned call or replies to our emails which we even sent to the precinct GM. Thankfully we had a great night in a great room and unfortunately we still haven’t received a refund further a room we didn’t use yet were charged $340 for.

Dear Andrew, Thank you for your patience while we further reviewed the details of your stay and your request for a refund. We have carefully investigated the sequence of events, including the technical difficulties our staff were facing and the misunderstanding regarding the bedding. We sincerely regret that the interaction at the front desk felt dismissive and that the room odor was not addressed immediately. I'd like to reassure you we had been experiencing technical issues with our system which required IT attention remotely. We apologies it felt dismissive as she typed to communicate with IT. Regarding the communication with reception surrounding blankets. There was definitely a miscommunication as our receptionist at the time was under the impression you required a doona to which we do not supply in the rooms. However, in line with Ibis Budget standards, blankets are always available to rooms with bunk beds. We sincerely apologies there was a misunderstanding and understand this contributed to your experience. While we understand you chose to relocate to the Novotel, the room remained held for your reservation and was unavailable to other guests. I must inform you that we are unable to process a refund for the stay. Our policy generally requires that we be given the opportunity to rectify room-standard issues—such as the odor or the bedding—on-site. Had our team been made aware of the odor issue which you had experienced in the room, a room reallocation would have been provided immediately to ensure the comfort of your stay. We appreciate your feedback as it helps us improve our staff training, particularly regarding how we handle technical delays and guest requests. We wish you the best in your future travels. Sincerely, Blessing

Customer review rating 2.0/5

Brooke C. Families - Confirmed reviews ALL

The room was not serviced every day and the blankets had hair all over them on the bunks also the main bed. The floor was not vacuumed when room was serviced. For the money we paid it was very budget experience

Other web-users rate our hotel

  • 1,211 reviews 8.7/10 Location
  • 2,067 reviews 3.6/10 Room
  • 886 reviews 6.6/10 Service
  • 24 reviews 7/10 WiFi
  • 1,272 reviews 3/10 Comfort
  • 972 reviews 2.6/10 Cleanliness
  • 604 reviews 5.2/10 Value
  • 424 reviews 1.7/10 Amenities

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