Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 817 reviews

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Mercure Budapest City Center Hotel - Image 1
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Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  817 reviews

TripAdvisor Rating  4.1/5  765 reviews

Not as good as last visit

TripAdvisor rating 3.0/5

Phil M TripAdvisor review

After a visit two years ago it has changes so mic, room and hotel not bad but breakfast not the best, cold food not the best. We took privilege that was a joke sorry but good not good wine not replace and who comes back to hotel from 11 a 4 and wine not till 3pm. Sorry won’t be returning also reception attitude was really bad it was if hers is you room key so one. Sorry if won’t to call me you but not a happy customer will not be returning again .

Dear Phil M, Thank you for taking the time to share your feedback with us. I am sorry to hear that your recent stay did not meet your expectations as it had during your previous visit. We value all comments from our guests, and your input regarding various aspects of your experience has been noted. What I regret most is that we were only made aware of your concerns after your departure. Should any issues arise in the future, I would kindly encourage you to share them directly with our team during your stay, as they would be more than happy to assist in finding a suitable solution to make your stay as comfortable as possible. While we understand your current decision regarding future visits, we sincerely hope that should you return to the city, we may have the chance to provide a stay that aligns more closely with your expectations. Kind regards, Anna Füzi General Manager

Customer review rating 1.5/5

Vadim Z. Business - Confirmed reviews ALL

I often use Mercure, love this chain, but first time here in Budapest and first time i am so disappointed. Nice hotel. BUT 1.Room/bed: The pillows were terrible. Four pillows, all the are same . Very rigid, square, very thin to sleep on one and too thick to sleep on two. Looks like these pillows are designed for chairs to sit on them and wrapped in pillowcases. 2. Temperature in the room is not adjustable. Too hot . Thermostat runs A/C , but it didn't work, just buzzed too loud and started to smell. Heater next to window was off and cold, but it was still too hot. 3. Bathroom: tap on the sink - hot water on the left but Tap in the shower - hot water on the right:-) Not a big deal , but there are standards , guys! 4. I put on my door the tag to not disturb me, "i am dreaming", but service knocked to ask me if i used the mini bar! Really!? Is it urgent? Not possible on check out? 5. Restaurant: Great service, BUT! I took burger. It was delicious. But it was the smallest burger i ever seen in my life! Size of whole burger was like tennis ball! And it wasn't cheap. The cost was like normal size (~15 euro) Inform us in your menu, that it is piccolo burger or mini burger or baby burger!

Dear Vadim Z., Thank you for taking the time to share your thoughts about your recent stay at our hotel. As a valued member of our ALL loyalty program, your feedback is especially important to us. I am sorry to hear that some aspects of your experience fell short of your expectations, and please accept our apologies for any inconvenience you may have encountered. We strive to provide a high level of service and comfort to all our guests, and we regret that this was not fully reflected during your visit. Guest satisfaction is of paramount importance, and your remarks have been noted as part of our ongoing commitment to ensure every stay is enjoyable. While we wish your experience had been more positive, we do hope you will consider giving us another opportunity to provide a better stay in the future. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Mykhailo I. Solo - Confirmed reviews ALL

Very nice room, breakfast perfect.

Dear Mykhailo I., Thank you very much for taking the time to share your feedback regarding your recent stay with us. I am delighted to hear that you enjoyed your room and that the breakfast met your expectations. Should your travels bring you back to Budapest, we would be pleased to welcome you again for another enjoyable stay. Kind regards, Anna Füzi General Manager

Disappointed

TripAdvisor rating 1.0/5

ملتقي الدانة ا TripAdvisor review

It was Abad experience Staff very rude and racist towards arbs which not acceptable from staff in such hotel. Reported to duty manager and he ignored my complaint. No bellman to carry luggage. No slaper no Tothbrash It is the worst experience and worst hospitality I have ever seen. I was treated very badly with my family. Not recommended this hotel to anyone. Be aware of unprofessional staff and management.

Customer review rating 4.5/5

Yvon K. Business - Confirmed reviews ALL

I arrived around 12 and my room was already ready, that was a nice surprise. Breakfast was great, lots of choice, veggies, eggs, lots of healthy food. I also enjoyed the fitness room.

Dear Yvon K., Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. I am delighted to hear that our central location, the friendliness of our team, and the quietness of your room all contributed to a pleasant experience. It is wonderful to know that your room was ready upon your arrival and that our breakfast selection and fitness room met your expectations. Providing a comfortable and welcoming stay is always our priority, and your comments are truly appreciated. We hope to have the pleasure of welcoming you back on your next visit to Budapest. Kind regards, Anna Füzi General Manager

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Other web-users rate our hotel

  • 1,048 reviews 9.6/10 Location
  • 929 reviews 6/10 Room
  • 734 reviews 8.5/10 Service
  • 20 reviews 4.8/10 WiFi
  • 543 reviews 3.4/10 Comfort
  • 538 reviews 8.1/10 Breakfast
  • 360 reviews 7.7/10 Cleanliness
  • 151 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.