ibis Pune Viman Nagar 3 stars

Customer review rating (ALL Rating) 3.9/5 1,071 reviews

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ibis Pune Viman Nagar - Image 1
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Survey No 32 Viman Nagar Rd, Maharashtra State, 411014 PUNE, India

Description

Hotel extras

  • 5 minute walk from Weikfield IT Citi Info Park

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Wheelchair accessible hotel

  • Live kitchen

Our accommodation(s)

Hotel location

ibis Pune Viman Nagar

Survey No 32 Viman Nagar Rd, Maharashtra State
411014 PUNE
India

GPS:18.559672, 73.912915

Telephone
Fax +91 20 4018 4019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,071 reviews

Customer review rating 2.0/5

Amtulla K. Business - Confirmed reviews ALL

Staff is professional but very hollow on empathy, when they saw us they felt as if we were going to create some workload on them by asking pre check in / water / coffee etc. I expected more softer experience from IBIS

Dear Amtulla K., Thank you for sharing your feedback. We regret that your experience did not meet your expectations regarding staff interactions. We value all guest feedback and will use it to enhance our service approach to ensure a more welcoming environment in the future. Regards, Kiron Nair General Manager

Customer review rating 4.5/5

Akash P. B. Business - Confirmed reviews ALL

Comfy beds, Tasty food !!!

Dear Akash P. b., Thank you for your kind feedback. We are delighted to hear that you appreciated our convenient location, comfortable beds, and tasty food. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay. Regards, Kiron Nair General Manager

Customer review rating 4.0/5

Tanisha S. Business - Confirmed reviews ALL

Comfortable stay and beautiful interior

Dear Tanisha S., Thank you for your kind words about our staff and the ambiance of our hotel. We are delighted to hear that you had a comfortable stay with us. Your satisfaction is our priority, and we hope to welcome you back soon. Regards, Kiron Nair General Manager

Customer review rating 5.0/5

Aman S. Business - Confirmed reviews ALL

Breakfast was too good

Dear Aman S., Thank you for your kind words regarding your recent stay. We are delighted to know that you found our accommodations comfortable and enjoyed our room service as well as breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back. Regards, Kiron Nair General Manager

Customer review rating 0.5/5

Raj S. Business - Confirmed reviews ALL

Pathetic experience from arrival to departure. Highly untrained staff at all touch points It’s below basic hotel, Lemon Tree is million times better Front Desk & HK Team is very rude, dirty rooms, worn out carpets along with bad & Bathroom linens, highly run down hotel, hotel doesn’t have steam irons and insists for ironing service to make money, no one bothers to take feedback and find out how guest is feeling during the stay, zero hospitality and empathy. Food in breakfast and dinner is below average, very slow service while the restaurant was almost empty, no professional staff or manager, and staff are stating that due to the LPG issue, the food quality is compromised, but they were serving decent à la carte food. In such cases, rates should be revised, too, when the offering is substandard. Upon request, instead of immediately responding with the solution, the team said no and told me that if I wanted to cancel the reservation, I could do so when I had called prior to arrival to request a king-size room. At check-in, it was only one person, and he was in a rush to get over and didn’t explain anything about the hotel apart from my meal timings, which were included, so I understand the hotel does not have anything. The staff does not have the courtesy to wish the guests when they see them in the lobby or corridors. Pathetic leadership and very poor management of the General Manager and the rest of the so-called team if they have anyone at a senior level. I felt as I was staying in some cheap lodge and strongly recommend everyone not to stay in such a shoddy and run-down hotel where the staff don’t know how to talk. While the washrooms are as small as the aircraft's washrooms of the aircraft and kept in such a dirty way that even basic amenities need to be requested, nothing is pre-placed. The washroom had a bad stench, drains were dirty, glass had water marks, and the washroom had fibre walls that were not of the right quality with cracks, and it has a stainless-steel ledge at the entrance, which can lead to cuts as the washroom is at a height of a step. Government Hospitals and Oyo's nowadays give a better experience. The headboard was dirty, and the super outdated lamps in the room. No luggage assistance is offered and the tap in the common male washroom in the lobby was broken. The hotel will fail miserably in LQA or Mystery Audit, they keep to this level, which depicts only poverty as if hotel is built with some slum material and staff come from the same background.

Dear Raj S., Thank you for taking the time to share your experience during your recent stay with us. I sincerely apologize for the level of service and the condition of the facilities that you encountered. It is disheartening to learn that the cleanliness and overall maintenance of your room did not meet your expectations, and I appreciate you bringing this to our attention. I regret that our team did not provide you with the hospitality and assistance that we strive for, particularly regarding your requests and the check-in process. Your feedback regarding the food quality and service in our restaurant is also noted, and we will take it into consideration as we continuously evaluate our offerings. I assure you that we value guest feedback as it is essential for our improvement. Please know that we are committed to enhancing our guest experience and addressing the concerns you raised. Thank you once again for your observations, which help us in our pursuit of excellence. Regards, Kiron Nair General Manager

Other web-users rate our hotel

  • 383 reviews 9/10 Location
  • 1,046 reviews 6.8/10 Room
  • 2,739 reviews 9.3/10 Service
  • 19 reviews 7.2/10 WiFi
  • 1,099 reviews 8.7/10 Food
  • 677 reviews 8.7/10 Breakfast
  • 522 reviews 8.6/10 Cleanliness
  • 449 reviews 2.6/10 Comfort

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