Novotel Pune Nagar Road 5 stars

Dear Guest, I would like to extend my sincerest apologies for the disappointing experience you had during your recent stay with us. Your feedback is important to us, and we take your comments seriously. I am truly sorry to hear that your reception experience did not meet your expectations, and the delayed service in the restaurant added to your dissatisfaction. Please know that this is not reflective of the high standards of service we aim to provide. We are committed to improving our services and ensuring that our guests feel valued and well-treated during their stay. Your feedback will be used as an opportunity for us to make necessary improvements in both our reception and restaurant services. We understand that you do not recommend our hotel based on your experience, but we sincerely hope you might reconsider in the future. If you decide to give us another chance, we would welcome the opportunity to make amends and provide you with a much-improved stay. Thank you for sharing your concerns with us, and I truly regret that we did not meet your expectations during your recent visit. If you have any additional feedback or if there is anything else we can do to address your concerns, please do not hesitate to reach out. Warm Regards, Rahul Panwar General Manager

Dear Guest Thank you for sharing your feedback with us. We genuinely appreciate your insights, as they help us identify areas for improvement. We understand your concern regarding the room size, and we apologize if our standard rooms did not meet your family's needs. We do offer different room categories, including larger options, that may better suit families for future visits. Please don't hesitate to inquire about these options when making your next reservation. Your feedback regarding the breakfast timing is duly noted. We apologize for any inconvenience you experienced due to overcrowding and the breakfast service ending at 10:30 am. We will certainly look into ways to enhance our breakfast service, such as extending the hours or creating additional seating space to accommodate our guests more comfortably. We value your business and hope that you will consider staying with us again in the future. If you do decide to return, we'll do our best to ensure a more enjoyable and accommodating experience. Once again, thank you for taking the time to provide your feedback. Your satisfaction is important to us, and we appreciate your constructive comments. Warm Regards, Rahul Panwar General Manager

Dear Guest Thank you so much for taking the time to share your feedback with us! We are delighted to hear that your overall stay was great and that you found our rooms clean and our staff polite and friendly. It's especially heartwarming to know that Ashwani and Sakina were so helpful during your stay; we'll be sure to pass along your appreciation to them. We're thrilled that you enjoyed our delicious and yummy food offerings and that our location near the airport was convenient for you. Your feedback is invaluable to us, and it serves as a great source of motivation for our team. We look forward to welcoming you back to our establishment in the future and providing you with another outstanding stay. If you ever have any specific requests or need assistance with anything on your next visit, please don't hesitate to let us know. We're here to ensure your stay is consistently exceptional. Warm Regards, Rahul Panwar General Manager