Novotel Pune Nagar Road Hotel 5 stars

A very good hotel, nice clean spacious. But unfortunately guest services is very very poor. I had to call and wait for long and remind / chase 2-3 times for every small thing I wanted. At times, I just gave up and decided not to call and manage without certain things. Breakfast is very good but again service is very poor. Feel like chef is annoyed when I asked for boiled egg, waffles etc. Seems they were upset with something and forcing themselves. A very good hotel but they really need to look at their staff from guest services perspective.

Please train your staffs to be more courteous.breakfast was also very poor

Good room . good service . overall good Nice breakfast Just the tv was not working as we were not able to see any channel . Rest all were good . I personally will book same.hotel whenever needed .

Overall we had good stay except Charging 190 rs for a empty plate is not worth it at all.

Very conveniently located on Pune Nagar Highway & close to Air port. Room Decor, Room Size is very modern. Check in was very smooth. Pathetic room service. Strange rule to settle the bill first before you get the food ordered. They even forgot the order placed. Food quality is also ok. We ordered Veg biryani which was cooked in normal rice instead of long grain with very minimalistic vegetables in it. It was more of veg fried rice instead of Veg biryani @ INR 1000-/

Hello I did online still reception people took 30 min to clear things. Waited for 1 hour for water glass, and called atleast 08 times in guest service and in dining. No proper answer from any body. Just transferring responsibility to one another. So I didn't order food from your restaurant. Thanks

AMAZING

It was actually a good experience. Executive Apeksha has helped me a lot in settling the things.

The ambience of the rooms and the cleanliness and hygiene of the hotel is very good. The support staff such as the service staff and guest relations were very prompt and polite in solving all our issues. From room service to housekeeping to reception all were very helpful. Very happy to be there.

Excellent service.nice breakfast served in room.well maintained room.best online price.

I HAD BEEN TO NOVOTEL PUNE FOR 2 DAYS AS IT WAS MY BIRTHDAY I WANTED TO RELAX AND REJUVERNATE WAS BORED IN THIS LOCKDOWN CHECKIN WAS EASY AND HASSLE FREE GOOD HOSPITALITY COMFY ROOMS AND BED BUT I FOUND FOOD VERY BAD...TEA WAS HORRIBLE PANEER CHILLY WAS OILY HAD A WEIRD SMELL POHA IN BREAKFAST WERE TERRIBLE UPON COMPLAINING THEY SAID THEY USE READY MADE POHA EXCUSE ME WHO SERVES READYMADE POHA IN 5STAR HOTEL. HAD REALLY BAD EXPERIENCE WITH THE FOOD. MR.KUNAL & MISS SAKSHI FROM RECEPTION WAS VERY POLITE AND ACCEPTED ALL THE REQUEST AND APPREICIATE THIER SERVICE. PLS IMPROVE ON FOOD QUALITY.

Good staff,cleanliness spacious room value for money.

the hotel is open to all . i being an accor plus ( all member ) . knowing that the rates were low due to covid-19 they are on a spree of unethical malpractices like . not giving a welcome voucher to the member of accor staying in the hotel. charges on ordering cutlery like spoon or a fork or even a single plate. they are trying to remove their hotel cost expendutres via these practices and thugging thier in house guest. the manager has no answer during an arguement which i had and also thier in room dining manager was very rude and unpolite. please avoid this hotel . they lure you to book a room with their low prices online or on the accor app. but there are plenty of other options way better then novotel pune in the area with a slight higher price where they fulfill all the said promised services which are mandatory and also a right of the customer in house guest.

The hotel was very clean and very safe. In 8th and 9th floor housekeeping staff jhooma was very helpful and cooperative and her skills was also very good. In food also it was very good and covid guidelines was also very strictly followed also bar service was very good. Mr. TJ has done a very good job maintaining the hotel in terms of security and services

This time the stay was terrible. Felt like staying in local lodge. Bedding set was not clean. Had to wait 5 hrs for hot kettle to be replaced. Breakfast taste has changed drastically. This is not the previous one in which I stayed.