Novotel Pune Nagar Road 5 stars

Customer review rating (ALL Rating) 4.1/5 2,448 reviews

Best price
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Novotel Pune Nagar Road - Image 1
Novotel Pune Nagar Road - Image 2
Novotel Pune Nagar Road - Image 3
Novotel Pune Nagar Road - Image 4
Weikfield IT City Infopark, Viman Nagar, 411014 PUNE, India

Description

Hotel extras

  • 5-minute drive from Pune International Airport (PNQ)

  • Spacious banqueting space - 1 ballroom, 4 meeting rooms can host from 10 to 400 guests

  • 01 multi-cuisine restaurant, 01 Pool side restaurant, 01 Bistro & 01 Lobby Bar

  • 15-minute drive to EON IT Park, WTC & Magarpatta.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Twin Bed

Photo out of - Deluxe Twin Bed

Choose comfort and space. A spacious room with 2 single beds, inclusive of WIFI Internet, flexible work desk, LCD TV, minibar and safe deposit box. Up to 2 adults and 1 child.20% Discount on Food & Soft Beverages (Square)

  • Views:

    City View or Pool side

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View or Pool side
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Executive Twin room features Twin Beds, Free WIFI, Complimentary 02-pieces laundry per day (non-cumulative) and Tea/Coffee making facility. Accommodates up to 02 adults and 01 child (below 16 years). 20% Discount on Food & Soft Beverages (Square)

  • Views:

    City View or Pool side

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Premier rooms include a King bed, breakfast and lounge access, WI-Fi, LED Smart TV, Complimentary transfers to Pune Airport, and Tea/Coffee making facility. Accommodates 02 adults 01 child (below 16 yrs). 20% Discount on Food & Soft Beverages (Square)

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Premier rooms include a Twin beds, breakfast and lounge access, WI-Fi, LED Smart TV, Complimentary transfers to Pune Airport, and Tea/Coffee making facility. Accommodates 02 adults 01 child (below 16 yrs). 20% Discount on Food & Soft Beverages (Squar

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x1

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite with Complimentary Lounge Access

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Premier Suite with Complimentary Lounge Access

Photo out of - Premier Suite with Complimentary Lounge Access

Our Premier Suite includes a King bed with a separate living room, breakfast and lounge access, WI-Fi, LED Smart TV, Complimentary transfers to Pune Airport, and Tea/Coffee making facility. 20% Discount on Food & Soft Beverages (Square)

  • Views:

    City View

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Pune Nagar Road

Weikfield IT City Infopark, Viman Nagar
411014 PUNE
India

GPS:18.558987, 73.910925

Telephone
Fax +91 20 6705 6001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • PNQ Additional charge
  • Pune International Airport Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 311 rooms
  • One room for people with reduced mobility
  • 32 connecting rooms
  • 311 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

4 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Video game area
  • Play area
  • Children''s TV Channels

Well-being

Swimming Pool

  • Outside
  • On site

InBalance (Fitness Centre)

  • On site
  • On site

Valet parking service available

Parking information

  • On site

FUZION

Photo out of - FUZION

Explore the mouth-watering delicacies from around the world with a choice of classic and contemporary cocktails.

Cooking style
Bistro
Capacity
52
Weikfield IT City Infopark, Viman Nagar, 411014 Pune, India
Telephone +91 84119 56581

Exceptional closings

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Explore the mouth-watering delicacies from around the world with a choice of classic and contemporary cocktails.

Lobby Bar

A mesmerizing open air poolside restaurant & lounge serving sumptuous delicacies with range of concoctions and groovy lounge channel music.

Relax and unwind at the cozy lounge with exclusive range of wine & spirits

SOAK at Novotel Pune is a popular destination for those looking to relax, enjoy good drinks in a stunning view and to unwind in a vibrant atmosphere. Whether you're a hotel guest or a local resident, SOAK offers a delightful experience.

For a match made in heaven, your wedding venue has to be equally perfect. With a total of 11,000sqft. indoor & outdoor banqueting space, a dedicated in-house event manager, customized/themed menu options, we will make your special moments last forever.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,448 reviews

Customer review rating 5.0/5

Rajadni N. Families - Confirmed reviews ALL

Dear Rajadni N., Greetings! Thank you for taking the time to share your positive experience with us. It brings us great joy to know that you had a lovely stay and enjoyed our hospitality. Our team strives to create memorable experiences for all our guests, and your feedback serves as a wonderful affirmation of their efforts. Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Prachi K. D. Families - Confirmed reviews ALL

Dear Prachi K. D., Greetings! Thank you for your kind feedback. We are glad to know you had a pleasant stay and that Akanksha was helpful during your visit. Your appreciation will be shared with her. We look forward to welcoming you again! Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Manish P. Solo - Confirmed reviews ALL

Dear Manish P., Greetings! Thank you for taking the time to share your positive feedback. We are delighted to know that you had a great experience during your stay at Novotel Pune Nagar Road. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable visit in the future. Warm regards, Anant Leekha General Manager

Customer review rating 4.5/5

Amit T. Solo - Confirmed reviews ALL

Dear Amit T., Greetings! Thank you for sharing your feedback. We are glad to know you enjoyed your comfortable stay, the cleanliness of the room, and the toiletries. We regret the inconvenience caused by the squeaky gym treadmills. Your feedback has been noted and shared with the concerned team for necessary action. We look forward to welcoming you back for a better experience. Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Preeti P. Couples - Confirmed reviews ALL

Dear Preeti P., Greetings! Thank you for your wonderful feedback. We are delighted to know that Priyanshi made your stay feel like home and arranged your surprises so thoughtfully, even at short notice. Your kind words will surely be shared with her and the team. We look forward to welcoming you back for another memorable stay! Warm regards, Anant Leekha General Manager

Dear Rajadni N., Greetings! Thank you for taking the time to share your positive experience with us. It brings us great joy to know that you had a lovely stay and enjoyed our hospitality. Our team strives to create memorable experiences for all our guests, and your feedback serves as a wonderful affirmation of their efforts. Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Prachi K. D. Families - Confirmed reviews ALL

Good experience Akansha Gabhane helped m very well

Dear Prachi K. D., Greetings! Thank you for your kind feedback. We are glad to know you had a pleasant stay and that Akanksha was helpful during your visit. Your appreciation will be shared with her. We look forward to welcoming you again! Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Manish P. Solo - Confirmed reviews ALL

Great

Dear Manish P., Greetings! Thank you for taking the time to share your positive feedback. We are delighted to know that you had a great experience during your stay at Novotel Pune Nagar Road. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable visit in the future. Warm regards, Anant Leekha General Manager

Customer review rating 4.5/5

Amit T. Solo - Confirmed reviews ALL

Room was neat and clean, loved the toiletries. Gym treadmills were a disappointment as they were squeaky

Dear Amit T., Greetings! Thank you for sharing your feedback. We are glad to know you enjoyed your comfortable stay, the cleanliness of the room, and the toiletries. We regret the inconvenience caused by the squeaky gym treadmills. Your feedback has been noted and shared with the concerned team for necessary action. We look forward to welcoming you back for a better experience. Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Preeti P. Couples - Confirmed reviews ALL

Priyanshi made our stay the best and made us feel like home and she also at such a short span of time arranged all our surprise and planned well . Never miss a employee like her :)

Dear Preeti P., Greetings! Thank you for your wonderful feedback. We are delighted to know that Priyanshi made your stay feel like home and arranged your surprises so thoughtfully, even at short notice. Your kind words will surely be shared with her and the team. We look forward to welcoming you back for another memorable stay! Warm regards, Anant Leekha General Manager

Customer review rating 0.5/5

Gajendra K. Business - Confirmed reviews ALL

Late Check in happened. I was asked to wait & sit at sofa. Nobody cared the honest individual waiting for his turn & following the que. When it was too late I went & asked then i got the key in 2 minutes. Very disappointing.

Customer review rating 4.5/5

Simran N. Business - Confirmed reviews ALL

My stay overall was a solid 9/10. Everything went really well except for a time when room service came over knocking without ordering for any twice. I was asleep at both times and didn't have it in me to go over and ask why. I would also like to thank the housekeeping staff for their excellent service and maintenance. The breakfast spread was also very impressive! It would be even better to incorporate items like bland/light pepper chicken or soya chunks and some sourdough or whole wheat bread. The coffee section was also excellent but could have more options like a vietnamese coffee. Overall, I would definitely come back and recommend my stay to others too

Customer review rating 4.0/5

Debarati R. Business - Confirmed reviews ALL

Nice stay

Customer review rating 5.0/5

Priyanka R. Business - Confirmed reviews ALL

Although we stayed only for 1 night we really enjoyed our stay. The room was spacious, staff helpful and courteous and breakfast was delicious!

Dear Priyanka R., Greetings! Thank you for sharing your positive experience at Novotel Pune Nagar Road. We are delighted to hear that you found your room spacious and enjoyed the helpfulness and courtesy of our staff. It is also wonderful to know that you relished the breakfast offerings. Your feedback is greatly appreciated and motivates us to continue providing exceptional service to our guests. Warm regards, Anant Leekha General Manager

Customer review rating 4.5/5

Pratik B. Families - Confirmed reviews ALL

Loved the 1 night stay at the hotel. The staff was polite and helpful, service was quick and overall had an amazing stay. The only grouse was the valet service which took almost 15 mins to get the car on the 2 occasions I needed it. Special mention to Akanksha at the front desk for a quick check ins.

Customer review rating 5.0/5

Kushal N. Business - Confirmed reviews ALL

The service was excellent and would like to visit again.

Dear Kushal N., Greetings! Thank you for your kind words regarding your recent stay at Novotel Pune Nagar Road. We are delighted to hear that you appreciated our prime location and enjoyed the breakfast spread. It is also gratifying to know that our service met your expectations. We look forward to welcoming you back on your next visit, and we remain committed to providing exceptional experiences. Warm regards, Anant Leekha General Manager

Customer review rating 4.5/5

Deepak S. Couples - Confirmed reviews ALL

Overall good experience. Communication on "0" can be an improvement area.

Dear Mr. S., Greetings! Thank you for sharing your feedback and for rating your overall experience highly. We are glad to know that you appreciated our convenient location, with the airport, metro station, and nearby mall easily accessible. We have also taken note of your feedback regarding communication. We understand the importance of clear and effective communication, and we will be scheduling training sessions for our team to further improve in this area. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Pune and providing you with an even better experience. Warm regards, Anant Leekha General Manager

Customer review rating 5.0/5

Vinodh H. Business - Confirmed reviews ALL

I am a regular and as usual i had a very good experience, both in terms of stay and food. Continue the same

Dear Mr. H., Thank you for your wonderful feedback and for continuing to choose Novotel Pune for your stays. It is always a pleasure to welcome you back, and we are delighted to know that you once again had a great experience with both your stay and the food. Your continued trust and support truly mean a lot to our entire team. We are also glad that the changes to your booking dates were accommodated smoothly. We always strive to make our guests' stays as comfortable and hassle-free as possible. Thank you once again for your kind words. We look forward to welcoming you back soon and providing you with the same warm experience every time. Warm regards, Anant Leekha General Manager

Customer review rating 2.0/5

Sumeet K. Business - Confirmed reviews ALL

Not satisfied. Lack of basic hospitality principles

Customer review rating 1.5/5

Vivek R. Business - Confirmed reviews ALL

The check in and check out took almost 30 mins each. After a long day waiting for a key to be handed over for a reserved booking and handing over of the key was painfully long. After my stay I asked for the invoice to be sent by email and when that was not received nobody picked my various calls Massive improvement required on customer service

Customer review rating 3.5/5

John P. Business - Confirmed reviews ALL

2 night stay, room comfortable and clean. Breakfast service slow, but adequate.

Customer review rating 4.5/5

Darshan G. D. Business - Confirmed reviews ALL

The overall stay experience was very good. The staff was courteous and knowledgeable. The room was quite comfortable, well kept and the amenities were of good quality. There are few areas which could be further improved - 1) The tv seemed to be broken, 2) the ground staff at the gate could have assisted with the luggage and 3) more vegetarian options could be added to the breakfast menu.

Dear Mr. D., Thank you for taking the time to share your positive experience at Novotel Pune Nagar Road. We are delighted to hear that you found our location convenient and that our staff made a favorable impression with their courteous and knowledgeable service. It is always encouraging to know that our efforts to maintain a comfortable and well-kept environment resonate with our guests. I appreciate your feedback regarding the television in your room. While we strive to ensure all amenities are in working order, we take note of your concern for our future reference. Moreover, your observations about the assistance from our ground staff will be shared with the respective team to enhance our service quality. Lastly, we acknowledge the desire for more vegetarian options in our breakfast menu and will consider your suggestion as we continuously seek to improve our culinary offerings. Once again, thank you for your valuable feedback. We look forward to welcoming you back for another enjoyable stay. Warm regards, Anant Leekha General Manager

Customer review rating 2.0/5

Lin T. Families - Confirmed reviews ALL

The mattress in room 541 was so hard and uncomfortable, I woke up with a stiff shoulder and back pain.

Customer review rating 3.0/5

Sk A. R. Business - Confirmed reviews ALL

I have noticed considerably longer waiting times at both check-in and the restaurants lately. In particular, restaurant orders are taking much longer than expected to arrive. On one occasion, I had to cancel my order due to the delay as I had a meeting to attend. Request you to please look into the waiting and service times, as this is impacting the overall guest experience.

Dear Mr. R., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that your overall experience was pleasant. However, we sincerely apologize for the delays you encountered at check-in and within our restaurant service. We recognize that efficient service is crucial to our guests' satisfaction, and your comments regarding waiting times have been noted. While we strive to provide a seamless experience, we appreciate your patience and understanding. Your feedback is valuable, and we will use it to improve our operations further. Thank you once again for your insights and loyalty with Accor. Regards, Anant Leekha General Manager

Customer review rating 5.0/5

Sharique S. Families - Confirmed reviews ALL

It was a good stay the pool is big for relaxing, the cleanliness and very good, breakfast spread was also excellent.

Dear Mr. S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our pool relaxing, and that you appreciated the cleanliness of our facilities as well as the breakfast spread. Your satisfaction is our priority, and it is gratifying to know we met your expectations. We look forward to welcoming you back for another enjoyable experience. Warm regards, Anant Leekha General Manager

Other web-users rate our hotel

  • 587 reviews 9.6/10 Location
  • 1,308 reviews 7.7/10 Room
  • 3,265 reviews 8.6/10 Service
  • 21 reviews 5.6/10 WiFi
  • 1,444 reviews 8.6/10 Food
  • 635 reviews 9.2/10 Vibe
  • 629 reviews 7.3/10 Cleanliness
  • 566 reviews 8.5/10 Breakfast

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