Novotel Pune Nagar Road Hotel 5 stars

Ambience was good

Wallet person bang the driver door so badly that I have to take my car to service which cost me high amount for repair

The hotel was unusually crowded and clearly, the staff was having a tough time time coping. Also, the shower in my room was not upto the mark.

Safe and comfortable!

This is real disappointment after booking Novotel seeing the room quality and service. Commode was leaking and after complaining for couple of time, technical person came however could not solve issue. finally after asking got room changed. No door mats provided. No exhaust in bathroom. Bad small was coming in room.

First of all bathroom was severely leaking and room has damp smells .Next day morning tried calling reception for fixing the issue they took 10:30 to resolve that and our breakfast time skipped. Not at all satisfied with housekeeping staff as multiple times called them for bathroom mats .

Very poor and slow check in process. It took 1 hour to check in and wait at the reception to get our room. No, social distancing maintained at the reception area.

Welcome was n friendly warm A smile from reception staff wud add charm Restaurant staff also v helpful Suggestion: reception night staff needn’t cut d call before we can thank n wish him Gudnight!!

You charge your customer unnecessary if check online booking are cheap to what you quote calling you. This is discrepancy. Not happy. Your night food fried rice and noodles was pathetic and over priced. Roll covers bed sheets I don't know where new as they are bugs as I was itching. Morning buffer was excellent only.

it was my pleasure stay with your hotel.

Entire Experience and stay was something not to be pleased about, starting with the booking on hotel website same rate but higher taxes wherein booked thru Expedia on actual taxes, further room size was not fit for 3 pax, max occ to fit is only 2, electronic safe was not working, toilet flush plate falling, valet parked the car on porch with side window open while our belongings were inside it, front desk response time is too slow. having the Accor membership there was no preference in rates also, never expected this sort of response from an Accor property, not to be recommended to any one

i had to ask for basic things like water repeatedly everyday and speak with the supervisor to get it sorted. Not expected from a hotel like Novotel.

Good staff. Decent food. Pathetic Valet service.

Staying with Novotel always has been an wonderful experience in any part of the world. This is cost effective yet high quality and the support staff at the reception, house keeping and restaurant are extremely professional and courteous. Services arr always on time and food is amazing. We can't expect anything better. Thank you Novotel.

Below Average