Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.2/5 1,361 reviews

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Novotel Dubai Al Barsha - Image 1
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Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Insurance Market Metro Station

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,361 reviews

TripAdvisor Rating  4.5/5  4,600 reviews

Disappointed

TripAdvisor rating 3.0/5

RGD111 TripAdvisor review

The staff at Novotel al Barsha are extremely friendly and helpful. Special mention to Trinity at the pool bar for her professionalism and politeness. I have stayed several times at this hotel because of its convenient location. The public areas are very pleasing and clean. However, the bedrooms need refurbished especially the bathroom. The grouting in the tiles in the shower is filthy and no attempt is made to clean it. This is very unhygienic. Additionally, the carpets are dirty and need replaced. Over the years the variety of food in restaurant 365 has diminished , especially evening dinner, with one area which used to provide grilled meat and vegetables now non-operational. Very disappointing. Also, if you enjoy swimming the two pools are really lovely and clean but unfortunately, because of the high buildings receive only partial sun during summer and practically none in winter. All in all I’m afraid the negatives outweigh the positives and I would not recommended this hotel to my friends. Nevertheless I applaud the staff and would give them five stars but not the hotel in general.

Unpleasant

TripAdvisor rating 1.0/5

sjr1103 TripAdvisor review

I would like to highlight my pathetic experience with your hotel which thankfully ended yesterday. I have been a loyal customer of yours since the past 11 years. This time when I stayed at your hotel the service was pathetic. We had to repeatedly call for towels, the tv refused to work. We called for someone to check the tv 4 times during our 3 day stya, no one came. The one time someone came it was at nite when we were going to sleep. The service was pathetic. Repeated calls had to be made with the same requests. If we called for 3 towels we were given only 2( for reasons best known to you’ll) The highlight was your conceirge. The morning of 19.12.25 , we have checked out at 5.30am. We asked for the conceirge who was standing out to get us a taxi for the airport ,he said due to floods there were no taxis and it was an impossibility and then within 5 mins he finds us a car and driver who asked us to pay 900 dhrs to drop us to the airport. The driver and the conceirge colluded to share the money. They kept whispering to each other. This was a plain and simple robbery and because we were desperate and had to catch a flight and reach the airport we were being encouraged to take the taxi. The conceirge kept calling the driver while he was dropping us to ask his share of the cut which only confirmed to us what was transpiring. Is this what accor hotel has come down to? Rob unsuspected & stranded tourists. Its one thing that a taxi driver pulls off a stunt like this and a whole other thing that the conceige who represents the hotel partakes with him. I want to raise a formal complaint to sack that particular person who was on duty at 5 am at the hotel. Even on basis of simple humanity no person would behave like this let alone with a client of his employer. We were being encouraged to pay ten times more by repeatedly being told that nothing was available and he kept pointing to some two gals at the lobby who were waiting since an hour to get a taxi. And then within 5 mins this taxi driver magicaly appears asking for 900 dhrs. Please check the cctv camera. You will know who this person is exactly. He does not deserve a job because basic humanity is missing. Taking undue advantage and par taking in robbery and holding people ransom because their desperate and stranded. This is not hospitality!or tourism ! This is robbery and inhumanity at its finest.

Customer review rating 3.5/5

Valcheva, M. Y. Business - Confirmed reviews ALL

Very helpful straff. I liked the room. Just, please don't welcome us with 19 degrees COLD temperature in our rooms. I was extremely tired and couldn't figure out how to stop air conditioning and i was freezing (Seems to be a Dubai thing to have this extreme cold temperatures inside) Also please put a coffee machine in the lobby for everyone who just wants some coffee any time of the day.

Dear Valcheva, M. Y., Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our staff and your room. I apologize for the discomfort caused by the room temperature upon your arrival; our team is available to assist with any adjustments to ensure a comfortable environment. Regarding your suggestion for a coffee machine in the lobby, we value guest input and will consider it for future enhancements. Your comments are important to us as we strive to improve our services. Best regards, Novotel Dubai Al Barsha

Customer review rating 2.0/5

Anas A. T. Friends - Confirmed reviews ALL

My booking was cancelled without informing me, then was surprised that the drainage in th bathroom is not working so had a shower and the bathroom got flooded. And eventually the staff did not show any empathy for my situation and told me that we will send someone to look at it at midnight an i was like no thx i meed to sleep. No compensation in any form or shape.

Dear Anas A. T., Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the issues you encountered with your room and the unexpected cancellation of your booking. Ensuring a comfortable experience for our guests is of utmost importance, and I regret that we did not meet your expectations in this instance. Your feedback regarding the drainage issue and the service you received from our staff has been noted, and we will review this internally to improve our guest experience. We appreciate your understanding as we strive to enhance our services. Best regards, Novotel Dubai Al Barsha

Great experience

TripAdvisor rating 5.0/5

anish m TripAdvisor review

It was a great experience dining at Café Java. The meals were delicious, and the staff were very attentive. Special thanks to the friendly team Harriet, Sonu, Dodou, and Jasmin for their warm hospitality. Hotel have great Security team, you feel safe and valued at first visit. The place is comfortable and well managed. I look forward to returning in the future to enjoy more great service and create more wonderful memories.

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Other web-users rate our hotel

  • 1,344 reviews 9.7/10 Location
  • 2,465 reviews 7.3/10 Room
  • 4,927 reviews 9.3/10 Service
  • 31 reviews 9/10 WiFi
  • 1,466 reviews 7.3/10 Cleanliness
  • 914 reviews 8.1/10 Breakfast
  • 624 reviews 6.2/10 Comfort
  • 112 reviews 9.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.