Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 2,056 reviews

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Description

Hotel extras

  • Convenient hotel with ample parking and adjacent transport options

  • Premium leisure facilities with pool, gym, sauna and steam room

  • Just 4 km from Edinburgh Airport and 7 km from Royal Highland Centre

  • Contemporary meeting space with modern A/V for up to 180 people

  • Easy access to Murrayfield Stadium via the adjacent tram line

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Paolozzi Beer & Kitchen

Please your palate at Paolozzi Beer and Kitchen with our varied menu of simple yet authentic dishes from around the world and just down the street. Our on-site restaurant provides a casual setting for dining with family and drinks with colleagues alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,056 reviews

TripAdvisor Rating  4.2/5  3,620 reviews

Certificate of excellence 2024

Standards have slipped

TripAdvisor rating 2.0/5

susiequeue22 TripAdvisor review

Dear Susiequeue22, thank you so much for your recent visit and feedback. I am terribly sorry to read that we felt short of your kind expectations this time. I promise you that we will work harder to make sure we offer our highest level of service to all of our guests. I am addressing your concern with our leaders and we all hope you accept our sincere apologies. The only part we found surprising is the parking, because there are over 20 signages around the car park advising our guests how to register your car for parking, and the car park has been payable over 10 years now. Thank you so much once again, we hope you will see the improvements based on the your kind feedback the next time you may stay with us. Kind regards, Attila

Great location being right next to the tram station. Lovely rooms, very clean and friendly staff!

Customer review rating 5.0/5

Amanya S. Couples - Confirmed reviews ALL

Dear Amanya, thank you very much for your kind feedback, it was a real pleasure to read it. Please do not hesitate to re-post your 5-star review on TripAdvisor and let others know your stay at Novotel Edinburgh Park hotel It is really important for our hard working team nowadays. Thank you in advance, Attila

Great stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Dear Derek B., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We\'re delighted that you\'ve chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager

Great stay

Customer review rating 4.5/5

Amy Families - Confirmed reviews ALL

Dear Amy, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found the room clean and quiet, and we are glad that you were able to enjoy leisure facilities. Thank you for the feedback for the menu, we passed it to our head chef and restaurant manager as every feedback is important to improve our quality. We hope to have the opportunity to welcome you back in the future. Thank you for choosing our establishment for your stay. Furthermore, may I kindly request that you share this review on our Google page as well? It would only take a few moments of your time, and I can assure you that our entire team, including myself, would deeply appreciate it. Google reviews are crucial for us to increase our visibility and spread the word about our exceptional hotel. Please find the link to our Google page below: https://bit.ly/3O4dJFJ Once again, thank you for your support and for choosing Novotel Edinburgh Park. We look forward to serving you again soon. Best regards, Alexandru Sfarlea Front Office Manager

Only okay.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback and we are truly sorry to hear about the challenges you experienced during your stay. Regarding the rate difference, please allow us to clarify that our prices are always aligned across all partner websites. However, variations can occur depending on the room type, breakfast inclusion, or specific booking conditions. It’s possible the lower rate you found reflected different terms. Our team is always happy to assist in checking the best available options directly. We also understand you mentioned contacting us via the app. Please note that messages sent through the app reach the booking platform’s customer service, not the hotel directly. For any urgent or specific inquiries, we always recommend calling our reception team or emailing us directly for the quickest assistance. Regarding the sat nav issue, the correct directions are clearly posted on our website just under the hotel name. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a much smoother experience. Best regards, Novotel Edinburgh Park

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Other web-users rate our hotel

  • 2,106 reviews 9/10 Location
  • 2,027 reviews 8.1/10 Room
  • 2,324 reviews 9.2/10 Service
  • 24 reviews 8.5/10 WiFi
  • 992 reviews 8.8/10 Cleanliness
  • 851 reviews 8.1/10 Breakfast
  • 639 reviews 8.4/10 Pool
  • 544 reviews 8.2/10 Amenities

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