Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 1,717 reviews

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Description

Hotel extras

  • Convenient hotel with ample parking and adjacent transport options

  • Premium leisure facilities with pool, gym, sauna and steam room

  • Just 4 km from Edinburgh Airport and 7 km from Royal Highland Centre

  • Contemporary meeting space with modern A/V for up to 180 people

  • Easy access to Murrayfield Stadium via the adjacent tram line

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PAOLOZZI BEER AND KITCHEN

Please your palate at Paolozzi Beer and Kitchen with our varied menu of simple yet authentic dishes from around the world and just down the street. Our on-site restaurant provides a casual setting for dining with family and drinks with colleagues alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,717 reviews

Customer review rating 4.5/5

Mariana M. B. Business - Confirmed reviews ALL

Business travel, Well located, Comfortable stay, Great Breakfast, Great Lunch and Dinner Menu

Customer review rating 4.5/5

Jeffrey M. Couples - Confirmed reviews ALL

Excellent experience, especially Marco at front desk very welcoming, helpful, very professional..looking forward to my next stay.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will appreciate this. If you could mention Marco on your review, I know that this will be very encouraging for him. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to Welcome you back again on your next trip to Edinburgh. Warm Regards, Daniela Front Office Manager

Customer review rating 4.0/5

Anna-carina P. Families - Confirmed reviews ALL

The gentleman at reception was just lovely. Rooms a lovely size as well. The only let down was that there was a used tissue and contact lenses packaging under the bed - our baby grabbed it so that was slightly disgusting.

Dear Anna-Carina, Thank you so much on behalf of our team for taking the time to share your feedback. We are so sorry that there was a housekeeping issue in the room. This does not reflect our quality standards in the slightest. Please rest assured that I will share this with our Housekeeping team, as it is vital for us to receive feedback in order to keep working towards improvement. Thank you so much for your shoutout to Valentin (our Romanian receptionist). I would like to ask you to leave a positive review for him on our TripAdvisor page: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html if you mention his name on TripAdvisor, I know that he would be extremely happy. Thank you once again and we hope to see you again in the future. Sincerely, Daniela Front Office Manager

Customer review rating 2.0/5

Jess W. Business - Confirmed reviews ALL

Staff on reception were busy having their own discussions the afternoon of check in at 3pm (I believe a handover shift) but I felt a bit of an inconvenience checking in... however, when my room was ready the lady checking me in was very friendly. Rooms seemed dated and basic, didn't represent the photographs on the website. Maybe you have some more recently renovated rooms, I was in a accessible double.

Dear Jess, Thank you for your feedback. We value all feedback from our guests. I am so sorry to hear that your arrival did not feel welcoming. This is absolutely not the type of experience that we wish to provide to our guests. Please rest assured that your comments will be shared and addressed with the front office team. I hope that you give us another chance in the future, please if you decide to return, contact me directly on da… so that I can prepare something special for you. Again, I would like to apologise to you for feeling "an inconvenience" and assure you that you are not, that we are extremely grateful with your visit and we hope that you do decide to return, as we can make it up to you. Sincerely, Daniela Front Office Manager

Customer review rating 5.0/5

Ann G. Couples - Confirmed reviews ALL

On arrival, customer service from staff was excellent. Great experience. Room was bright and had everything I needed.. Close to all transport links into town. Had dinner and breakfast which were great. Would highly recommend this hotel..

Dear Ann, Thank you for your visit and feedback. It is always a pleasure to receive feedback like yours - we are delighted with your comments, as they show that you truly enjoyed your time with us. We would like to kindly ask you to please share a 5-star review on TripAdvisor, by clicking on the following link... https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html ...and let others know about your stay, it is really important to teh team nowadays. Sincerely, Hotel Team

Other web-users rate our hotel

  • 2,006 reviews 9.1/10 Location
  • 1,844 reviews 8.2/10 Room
  • 2,167 reviews 9.1/10 Service
  • 31 reviews 8.5/10 WiFi
  • 965 reviews 8.7/10 Cleanliness
  • 802 reviews 8.5/10 Breakfast
  • 567 reviews 8.5/10 Pool
  • 547 reviews 8.2/10 Amenities

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