Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 2,365 reviews

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15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park, EH12 9DJ EDINBURGH, United Kingdom

Description

Hotel extras

  • Fully Air-Conditioned Rooms

  • Leisure facilities including pool, gym, sauna and steam room

  • Meetings, Conferences and Private Events Space available for up to 200 people

  • Murrayfield Stadium is 7km away from hotel, directly on Tram line

  • Edinburgh International Airport is 4km away from the hotel

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Telephone
Fax +44 131 446 5610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

In-house restaurant serving local and international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,365 reviews

TripAdvisor Rating  4.0/5  3,566 reviews

Certificate of excellence 2024

Fantastic Service

TripAdvisor rating 5.0/5

Anita T TripAdvisor review

We had a wonderful dinner at the restaurant. Our lovely waitress Demi provided exceptional service to us throughout the meal. She even offered a celebratory cocktail to mark my graduation day ! We were all thrilled with the food, it was delicious.

Disgruntled staff

Customer review rating 2.0/5

Mukesh Families - Confirmed reviews ALL

Staff at breakfast was quite visibly stressed, No smile or avoiding the customer , my observation

Dear Mukesh, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will share your kidn feedback with the team, usually they seem a lot more chatty. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila

Short Stay

Customer review rating 4.5/5

Leonard Solo - Confirmed reviews ALL

Although it was just a short stay l found the Novotel very comfortable, very clean and friendly. Also only 2 minutes walk to the Edinburgh Trams. With easy access to the Airport and City Centre.

Dear Leonard, Thank you for taking the time to complete this survey, and for letting us know about your recent stay with us at Novotel Edinburgh Park. I am happy to hear that you enjoyed your experience with us. Please consider leaving us a five-star review on Google, this would really help out our team! Thank you once again and we hope to see you soon, Sincerely, Daniela Front Office Manager

Fantastic day away

Customer review rating 4.5/5

Amy M. Couples - Confirmed reviews ALL

Used this hotel again for a day booking and what a treat to see they now have a sauna as well as their steam room and pool. Yes! I most definitely did make use of these! Such a charming escape and nothing too much bother for the staff when my room key stopped working. Fixed swiftly!

Thank you, Amy, for taking the time to share your lovely feedback with us. We are happy that your day reservation went so well and that you had the time to enjoy our leisure facilities. They have been renovated recently for our guest's pleasure! We hope to be able to welcome you many more times in the future. Please consider leaving a five-star review for us on our Google page. Sincerely, Daniela Front Office Manager

Worst stay of 20 day Uk holiday

Customer review rating 1.5/5

Ms S. Families - Confirmed reviews ALL

Rented two rooms for 3 nights -they were not close to each other. one was the accessible room which is on the far end of the fourth floor. Not sure how that’s considered assessable in the event of an emergency. the toilet did not flush properly we called the front desk and maintenance aware the very first night. They plunged it and told us to hold the flusher longer - that didn’t work. So it was uncomfortable to use the bathroom in the room when even a square of toilet paper wouldn’t flush. We hung the don’t need to clean sign on the door for both days and it was still cleaned and again the toilet was emptied each day.

Dear Mr & Mrs S., Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that we felt short of our usual high quality service during your stay; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that we did not have intention to allocate your two rooms so far from each other, but our twin rooms are only on the first floor, where we do not have double rooms, and we did not have double rooms available at the time of the check in. I can assure that we listen and we will change every part of the toilette in your double room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila

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Other web-users rate our hotel

  • 2,010 reviews 9/10 Location
  • 2,061 reviews 8.2/10 Room
  • 2,200 reviews 9.2/10 Service
  • 21 reviews 7.3/10 WiFi
  • 987 reviews 8.6/10 Cleanliness
  • 949 reviews 8.5/10 Breakfast
  • 694 reviews 8.6/10 Pool
  • 557 reviews 8.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.