Novotel Liverpool Centre Hotel 4 stars

First we arrived into the room everything looked fine it was later on we found out the room looked like it had no been cleaned I’ve stayed in a few novotels and the remote is normally sealed in a bag this was no the case there was no back on the remote or batteries, the bath robes had make up on the collar and a dirty tissue in the other! The hair dryer did not work neither did the mini fridge I put drinks in there and they wasn’t cold the next day there was no slippers to be found the bed had stains the room was not sound proof we could here traffic and stuff passing and no windows were open so myself and partner did not stay there we stayed in a different hotel and collected the rest of our belongings the next day we just wanted to be out of that room and hotel quickly so never reported anything

During our stay there was a large (50+) party staying, there was no social distancing, no masks worn by this large group. Children running up and down the corridor and banging on doors all night. The bar area was covered in dirty nappies, the bar was shut with no food being served, children climbing on tables and up the walls. Our stay was less than satisfictory and to be honest a waste of money.

Located as central as can be. Walking distance from Albert Docks, all city centre shops and a massive Tesco. Also 5 min walk from Bold st which is full of top quality restaurants and pubs, for all types of different food. The staff are really friendly and provided a high level of service throughout. One of my favourite city breaks as we were welcomed with aplomb during these tough COVID times. My 3 boys thoroughly enjoyed our 5 night stay we actually extended an extra night. Good sized pool and restaurant. We will be back in the summer.

Didnt get to check in til gone 6pm due to rooms still not being ready both me an my partner was wearing masks while over 100 irish people not wearing any and nothing being said to them, key card didnt work when i got back the hotel lucky someone was on the door to let us in otherwise we would not of got back in the room

Even though we had a nightmare of journey that Saturday night, the Novotel’s Team offered us very good service! Super comfortable bed, quiet room, super delicious breakfast and service and super fantastic bar seevice! I hope you All had fab Christmas! Happy New Year amd see you soon! Paris-David-Kalli xx

Good

We arrived the room was beautiful, a little dust here and there but nothing too bad. The pool was dirty but and could have done with being cleaned frequently, nevertheless was a nice option to have. Breakfast was nice, ran out of cereals quite quickly but was lovely overall.

Most Central Location. Everything within walking distance.

Staff were really welcoming and worked really hard to make us feel relaxed. Rooms were lovely, very comfortable beds!! Great city views from 11th floor. Breakfast was obviously limited but the hot food arrived quickly and was well prepared.

Quick easy check in, good gym and pool.

This is a great hotel. Stayed here twice now. Rooms are a good size and beds are comfortable. Breakfasts are great and the pool is fantastic.

It was nice to be back after a long time. Lovely welcome from Jade

From the staff to the rooms I was thoroughly impressed with my stay. But having worked fir Novotel and the Accor group in Toronto as a young adult I know how much attention to detail goes into their company. Thanks again

I stayed at the Novotel as a complimentary night due to my previous stay some months earlier being disappointing. The Team Management Team were quick to own the problems I’d encountered and immediately sought ways in which to proactively ‘put things right’ - Matthew and Daniel, thank you. Despite the challenges of COVID-19, social distancing and enhanced cleaning, my stay was simply faultless this time around and the FOH Team were amazing. The rooms are comfortable, have all the mod cons and amenities expected from the Accor hotel chain and is waking distance to/from the City and Liverpool Lime Street Station.

This is a perfect family hotel. It is in a perfect location close to liverpool one and food places. The pool is great and the staff are great too nothing is too much trouble. We have booked for new year xx