Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,474 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • An ALLSAFE Clifton certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

RopeWalks Bar And Kitchen is currently running a reduced menu on reopening. Please contact the hotel on h6495@accor.com for more information.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,474 reviews

TripAdvisor Rating  4.0/5  3,173 reviews

Really good customer service

TripAdvisor rating 4.0/5

Serena H TripAdvisor review

I stayed here for business and rushed out in the morning leaving my head phones. I returned at 1030 explaining the situation. They sent someone to check the room as they were already in the process of house keeping. They found and returned my head phones and I am really grateful. The staff were confident, kind and professional and they deserve a raise.

Would stay again

Customer review rating 4.0/5

Jenny Friends - Confirmed reviews ALL

Location was ideal, room spacious, beds comfy. However the pillo ws were a bit grim and would have preferred more. The hand towels were very tired with tears and marks on them which affected the overall impression. Despite that, would stay again. Staff were friendly and helpful

Dear JENNIFER H., Thank you for your feedback, I was sorry to learn that your recent stay did not meet your expectations on this occasion in particular the cleanliness of your room, please accept my sincere apologies and please rest assured that this is certainly not the general standard that we provide to all our guests. I have discussed this matter with our Head Housekeeper who will now re-visit the training of her team in particular, the cleaning procedures of our bedrooms allowing us to take the appropriate measures to prevent future occurrence. At Novotel, we strive to provide a superior service experience for every guest therefore, your feedback is very important to me please be assured that this is most certainly an isolated incident. Thank you for bringing this to my attention as I appreciate all feedback we receive from our guests. Sincerely, Lee Rimmer, Front Office Manager

Great Stay

Customer review rating 5.0/5

Louise Friends - Confirmed reviews ALL

Hotel is in a good location. Plenty of bars and restaurants nearby and minutes from Liverpool One. Staff super friendly. Rooms large clean and comfortable. Breakfast was lovely. Will return and definitely recommend. Thank you

Dear LOUISE T., We very much appreciate your comments regarding your stay at Novotel Liverpool City Centre. It is always a pleasure to receive positive feedback especially from our 'Le Club' members. I will share your comments with our team.  I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also personally see who was on shift on reception during your stay and pass on your personal praise to the staff member who you spoken about in your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Lee Rimmer, Front Office Manager

Nice hotel on great location

Customer review rating 4.5/5

Steven Families - Confirmed reviews ALL

Had a lovely stay with Novotel in Liverpool. Room was adequate for the price paid. Nice and clean with requested cot on arrival. Breakfast in the morning was good. Few warm breakfast items were a little cold but all In all great stay

Dear STEVEN H., We very much appreciate your comments regarding your stay at Novotel Liverpool City Centre. It is always a pleasure to receive positive feedback especially from our 'Le Club' members. I will share your comments with our team.  I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Lee Rimmer, Front Office Manager

Room was dated and hot.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Sadly, we were a little disappointed with our room (728). It felt very dated. It was also very hot in the night so we opened the window and was then kept awake by the noise outside. We have stayed in London Novetel's and the standard of room has been much higher. In my opinion not a 4 star hotel. Though we did enjoy the breakfast and the staff were friendly. We didn't use the pool facility. Good central Location and parking opposite. Thankfully we only used our room to sleep as we were attending an event near by, so it served it's purpose but perhaps a little refurb is in order?

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Other web-users rate our hotel

  • 2,452 reviews 9.6/10 Location
  • 2,958 reviews 6.6/10 Room
  • 2,435 reviews 8.4/10 Service
  • 31 reviews 6.9/10 WiFi
  • 1,265 reviews 5.9/10 Cleanliness
  • 1,192 reviews 7.1/10 Breakfast
  • 807 reviews 6.8/10 Pool
  • 229 reviews 6.9/10 Wellness Area

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