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Novotel Liverpool Centre Hotel 4 stars

Customer review rating 4.4/5 7,481 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Liverpool Centre
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+ 18 Services

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, steam room and gym (reopening 25th July)

  • An ALLSAFE Clifton certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes (nearby)Paying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street
Merseyside
L1 4LN liverpool
united kingdom

Tel: +441517025100

Fax: (+44)01517025110

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOHN LENNON AIRPORT At 11.26km / 7 miles

  • By train

    LIVERPO LIME STREET At 1.61km / 1 miles

GPS :53.403169, -2.984534

Our accommodation(s)

Superior Room with Queen bed

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with 2 single bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with King bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Accessible Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

MyRoom by Matt: City of Liverpool Room/ Superior Queen Room

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

ROPEWALKS BAR AND KITCHEN

Type of cuisine: Cafe

RopeWalks Bar And Kitchen is currently running a reduced menu on reopening. Please contact the hotel on h6495@accor.com for more information.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ropewalks Bar And Kitchen

Non contractual photo

Ropewalks bar and kitchen is currently operating a reduced menu upon reopening. Please contact the hotel on h6495@accor.com for more information.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 80

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,481 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,968 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very good location staff was great really enjoyed it will be coming again

Customer review rating 5.0/5

Bridget W. Families - 03/01/2021 Confirmed reviews ALL

Very good the staff were excellent would go again

Dear Bridget, Thank you for your lovely comments, particularly in regards to staff friendliness. We sincerely apologise for the cleanliness issue that you experience but I am glad that we were able to resolve this during your stay. We look forward to welcoming you in 2021! Kind regards, Sebastian Chan Welcome Manager

Lactated

Customer review rating 5.0/5

Danuta Families - 02/01/2021 Confirmed reviews ALL

Staff friendly, we have breakfast and was nice thx aww u soon

Dear Danuta, Thank you for your great comments, in particular about the breakfast and reception staff. I will be sure to pass them over to Jade and Dora! We look forward to welcoming you back in 2021! Kind regards, Sebastian Chan Welcome Manager

Brilliant stay

Customer review rating 5.0/5

Cheryl Families - 01/01/2021 Confirmed reviews ALL

Clean, friendly, helpful reasonable price. Can’t go wrong in this hotel

Dear Cheryl, Thank you for your fantastic review of our hotel. It is so great to hear that you enjoyed your stay. I apologise that the WIFI connection was poor in your room, I will ask our maintenance team to look into the issue and make sure it is rectified quickly. Kind regards, Sebastian Chan Welcome Manager

Perfect location, comfy and clean stay

Customer review rating 5.0/5

Amy Couples - 30/12/2020 Confirmed reviews ALL

We stayed at your hotel around 10 years ago and we’re just as happy then as we were on our return on 28th Dec. Well located near to docks and Liverpool one shopping and local pubs close by. Perfect stay with comfortable beds and clean amenities Thanks so much

Dear Amy J., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Amazing

Customer review rating 5.0/5

Lucie Couples - 29/12/2020 Confirmed reviews ALL

I really enjoyed my stay here, gorgeous hotel, very clean and well located and also a lovely pool.

Dear Lucie V., Thank you so much for your review regarding your stay at Novotel Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Wouldn’t go back again

Customer review rating 1.0/5

Katie Couples - 29/12/2020 Confirmed reviews ALL

First we arrived into the room everything looked fine it was later on we found out the room looked like it had no been cleaned I’ve stayed in a few novotels and the remote is normally sealed in a bag this was no the case there was no back on the remote or batteries, the bath robes had make up on the collar and a dirty tissue in the other! The hair dryer did not work neither did the mini fridge I put drinks in there and they wasn’t cold the next day there was no slippers to be found the bed had stains the room was not sound proof we could here traffic and stuff passing and no windows were open so myself and partner did not stay there we stayed in a different hotel and collected the rest of our belongings the next day we just wanted to be out of that room and hotel quickly so never reported anything

Dear Katie M., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to discuss this further please could you contact the reception manager Sebastion on h6… Kind regards Jade Cotgrave Reception Team Member

Uncontrolled party

Customer review rating 0.5/5

*** Families - 29/12/2020 Confirmed reviews ALL

During our stay there was a large (50+) party staying, there was no social distancing, no masks worn by this large group. Children running up and down the corridor and banging on doors all night. The bar area was covered in dirty nappies, the bar was shut with no food being served, children climbing on tables and up the walls. Our stay was less than satisfictory and to be honest a waste of money.

Dear Rebecca T., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to discuss this further please could you contact the reception manager Sebastion on h6… Kind regards Jade Cotgrave Reception Team Member

Highly recommended

Customer review rating 4.5/5

Mohammed S. Families - 28/12/2020 Confirmed reviews ALL

Located as central as can be. Walking distance from Albert Docks, all city centre shops and a massive Tesco. Also 5 min walk from Bold st which is full of top quality restaurants and pubs, for all types of different food. The staff are really friendly and provided a high level of service throughout. One of my favourite city breaks as we were welcomed with aplomb during these tough COVID times. My 3 boys thoroughly enjoyed our 5 night stay we actually extended an extra night. Good sized pool and restaurant. We will be back in the summer.

Dear Mohammed S., Thank you so much for your review regarding your stay at Novotel Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for leaving your feedback and we hope tp see you again at Novotel Liverpool. Kind regards Jade Cotgrave Reception Team Member

Bad stay

Customer review rating 0.5/5

Anonymous Couples - 28/12/2020 Confirmed reviews ALL

Didnt get to check in til gone 6pm due to rooms still not being ready both me an my partner was wearing masks while over 100 irish people not wearing any and nothing being said to them, key card didnt work when i got back the hotel lucky someone was on the door to let us in otherwise we would not of got back in the room

Dear Liam R., Thank you very much for your email. As you can imagine, this kind of situation doesn’t normally happens, the group of people you mentioned in your email booked their rooms separately and has considered to be at home. My team tried their best to contain the mess, but people were so disrespectful that the situation have been completely out of control. On the 28th we had to take the hard decision to shut our restaurant and bar until further notice to keep our guests and team safe. As this situation is an isolate event, I would love to welcome you again in our hotel. Thank you again and have a nice day

Very good stay

Customer review rating 4.5/5

Paris V. Couples - 27/12/2020 Confirmed reviews ALL

Even though we had a nightmare of journey that Saturday night, the Novotel’s Team offered us very good service! Super comfortable bed, quiet room, super delicious breakfast and service and super fantastic bar seevice! I hope you All had fab Christmas! Happy New Year amd see you soon! Paris-David-Kalli xx

Dear Paris, Thank you so much for your lovely review regarding your stay at Novotel Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Good stay

Customer review rating 4.5/5

Joaquin P. Families - 27/12/2020 Confirmed reviews ALL

Good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Lovely Staff

Customer review rating 4.0/5

Anonymous Couples - 25/12/2020 Confirmed reviews ALL

We arrived the room was beautiful, a little dust here and there but nothing too bad. The pool was dirty but and could have done with being cleaned frequently, nevertheless was a nice option to have. Breakfast was nice, ran out of cereals quite quickly but was lovely overall.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Amazing Location

Customer review rating 4.0/5

Siddharth Families - 24/12/2020 Confirmed reviews ALL

Most Central Location. Everything within walking distance.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Great location for shops and food!

Customer review rating 4.0/5

Kbeattie Families - 23/12/2020 Confirmed reviews ALL

Staff were really welcoming and worked really hard to make us feel relaxed. Rooms were lovely, very comfortable beds!! Great city views from 11th floor. Breakfast was obviously limited but the hot food arrived quickly and was well prepared.

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Great location,

Customer review rating 4.5/5

Philip P. Couples - 22/12/2020 Confirmed reviews ALL

Quick easy check in, good gym and pool.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Lovely overnight stay for the family

Customer review rating 5.0/5

Peter M. Friends - 20/12/2020 Confirmed reviews ALL

This is a great hotel. Stayed here twice now. Rooms are a good size and beds are comfortable. Breakfasts are great and the pool is fantastic.

Dear Peter, Thank you for your lovely review about your recent stay at Novotel Liverpool. It is always a pleasure to receive positive feedback. Thank you again and we hope we can welcome you back in the near future. Sincerely, Dora Varga

Doing the best they can

Customer review rating 4.5/5

Sheila P. Couples - 19/12/2020 Confirmed reviews ALL

It was nice to be back after a long time. Lovely welcome from Jade

Dear Shelia P., Thank you for your review regarding your stay at Novotel Liverpool. It was so lovely to see you and welcome you back to the hotel! Thank you again for your lovely comments and we hope to see you again very soon. Have a great Christmas and New year. Warmest Wishes Jade Cotgrave Reception Team Member

Great rate great location

Customer review rating 5.0/5

Mrs. J. Couples - 19/12/2020 Confirmed reviews ALL

From the staff to the rooms I was thoroughly impressed with my stay. But having worked fir Novotel and the Accor group in Toronto as a young adult I know how much attention to detail goes into their company. Thanks again

Dear Robin, Thank you for giving us a great review. We appreciate your comment as we look forward hopefully to your next visit. Sincerely, Dora Varga Reception

Novotel Liverpool

TripAdvisor rating 5.0/5

tmatthew11 16/09/2020 TripAdvisor review

I stayed at the Novotel as a complimentary night due to my previous stay some months earlier being disappointing. The Team Management Team were quick to own the problems I’d encountered and immediately sought ways in which to proactively ‘put things right’ - Matthew and Daniel, thank you. Despite the challenges of COVID-19, social distancing and enhanced cleaning, my stay was simply faultless this time around and the FOH Team were amazing. The rooms are comfortable, have all the mod cons and amenities expected from the Accor hotel chain and is waking distance to/from the City and Liverpool Lime Street Station.

We have stayed several times now

TripAdvisor rating 5.0/5

Compass40339338556 29/08/2020 TripAdvisor review

This is a perfect family hotel. It is in a perfect location close to liverpool one and food places. The pool is great and the staff are great too nothing is too much trouble. We have booked for new year xx

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