Pullman at Sydney Olympic Park 5 stars

Customer review rating (ALL Rating) 4.4/5 2,359 reviews

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Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Complimentary WIFI

  • Guest rooms provide stunning panoramic views

  • Bacar Restaurant features an extensive and enticing wine list

  • 24 hour fit lounge

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

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Hotel location

Pullman at Sydney Olympic Park

Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.849167, 151.068771

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BACAR RESTAURANT

Bacar Restaurant is an upscale contemporary restaurant located in the Pullman at Sydney Olympic Park. Indulge in Bacar's unforgettable seasonal menus created by our award-winning Precinct Executive Chef Marvin Ma, including newly curated vegan dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,359 reviews

Customer review rating 5.0/5

Roger L. Families - Confirmed reviews ALL

L. feb 14 room 1451 if i left my phone charger please post it to Tassie thx

Dear Roger L., Thank you for your kind words regarding our service and buffet. We are pleased to hear that you had a pleasant experience during your stay. Regarding your phone charger, please contact our front desk directly for assistance with personal items. Best regards, Pullman at Sydney Olympic Park

Customer review rating 3.5/5

Alicia W. Families - Confirmed reviews ALL

Our room was very comfortable and its a great location for events being held at Olympic park. The letdown for us is the wait times in the restaurant Bacaar. We had a 3 set course pre event menu and the food was really slow - we were still waiting for our dessert (and waiting 30 mins for two cocktails) when a waitress told us our time was up and she needed the table for the next booking. The wait time on drinks was also an obvious issue the following morning when it took 30 mins for our coffees - the breakfast meals came out quickly though. The staff are all lovely though they definitely need more staff on making drinks during both the evening service and on morning coffees. Also it was frustrating how long we had to wait for a lift during checkout time to get from our room on level 2 down to the lobby. We waited approx 15 mins for the lift. Surely stairs can be opened up for use during peak periods?

Dear Alicia W., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and appreciated our prime location at Olympic Park. However, I regret to learn about your experience at Bacaar. Your comments regarding the wait times for both service and drinks have been noted. We strive to provide timely service, and I understand how frustrating it can be when expectations are not met. We will take your feedback into account as we continuously evaluate our staffing levels to enhance guest satisfaction during peak hours. Regarding the lift wait times during checkout, we acknowledge that this can be inconvenient and appreciate your suggestion about utilizing the stairs. We will consider this for future operational improvements. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back soon. Best regards, Pullman at Sydney Olympic Park

Customer review rating 2.0/5

Kim R. Couples - Confirmed reviews ALL

We paid the event rate of $670 for a superior king room and when we got there the room had 2 single beds. The staff were happy to zip them together but it was inconvenient for us to have to wait for the room to be made up properly. We also had to get the cleaners to come and reclean the bathroom because it smelt terribly of vomit from the people before us, even after we got back from our show late the bathroom still smelt very unpleasant of sick. Considering the rate we paid for the nights stay we were extremely disappointed, reception staff didn't seem to care much, just said they will make sure it's clean for the next lot of guests..

Dear Kim R., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly concerning the room configuration and the cleanliness of the bathroom. It is our policy to ensure that all accommodations meet the highest standards, and I regret that we fell short in this instance. While our team did their best to address the issue with the beds, I understand that waiting for the room to be set up properly was an inconvenience. Additionally, the condition of the bathroom was unacceptable, and I assure you that we take such matters very seriously. Our goal is to provide a comfortable and pleasant environment for all guests, and I regret that your experience did not reflect this. Your feedback is invaluable in helping us improve our services, and I appreciate your bringing these issues to our attention. Thank you once again for your comments. Pullman at Sydney Olympic Park

Customer review rating 5.0/5

James N. Families - Confirmed reviews ALL

Great stay with friendly professional and efficient team.

Dear James N., Thank you for your kind words about your recent stay. We are delighted to hear that our team provided you with friendly and efficient service. Your feedback is greatly appreciated and serves as motivation for our continued commitment to excellence. Best regards, Pullman at Sydney Olympic Park

Customer review rating 3.5/5

Naomi B. Solo - Confirmed reviews ALL

Staff were lovely. The only negative was something happened with my reservation and they couldn’t locate me for breakfast or when checking out. Nobody really explained what happened

Dear Naomi B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our hotel and location, as well as the service from our staff. We regret the inconvenience you experienced with your reservation and the lack of communication regarding this matter. Goodbye, Pullman at Sydney Olympic Park

Other web-users rate our hotel

  • 667 reviews 8.8/10 Location
  • 1,227 reviews 7.4/10 Room
  • 1,314 reviews 8.4/10 Service
  • 12 reviews 5.8/10 WiFi
  • 402 reviews 6.4/10 Cleanliness
  • 252 reviews 7.3/10 Breakfast
  • 230 reviews 4.2/10 Value

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