Novotel Salerno Est Arechi Hotel 4 stars

Perfect

The hotel is ok however the family room was very small, the breakfast buffet was very basic and the taste of food wasn’t that great Hotel is far from everywhere and it was very hard to for us to get around without a car because taxis are rare in this area

It was appalling. The pillows had blood stains. The carpet had stains. My feet stuck to the floor. The pillows were creased in the middle and lumpy. This hotel shouldn’t be a formulae 1, let alone a Novotel. The general manager and housekeeping manager should be ashamed of themselves.

Room cleaning not done Internet bad, low, disconnect continuosly Elevator card doesn’t work properly

The suite 616 was.... floor stained which was cleaned... the walls were dirty. Sliding door broken... shower broken... cigarette burn on tv ... toilet continue to run water and maid who literally chased you out of the room early and seemed frustrated that we were in the room at 9am... the hotel staff were friendly and kind .. i stayed for 14 nights in the suite and spent over 3000 for a distressed room. I stayed 2 weeks early in suite 618 and it was clean and tidy. It frustrated me that i spent the same money for a worse room. I did mention this to the staff but they only apologised... novotel you need a refresh the suites!

Towels were not change. Tray with food ordered at room service was left inside the room, all day Printer at pc didn’t work Breakfast to expensive for the quality given

Overall stay was as expected (pretty good), although there was some confusion about the pool hours. We were told by the front desk that the pool is open until 8pm. We went to the pool, but one of the other guests warned us that they pool man just shocked the pool with Chlorine, and we should probably not go in. We tried to find out from the staff if it's safe to enter the pool, but they could not positively tell us that it was safe, so we skipped the pool. The next day, we were told that it was actually safe, but at this point we didn't have the time for the pool... Other than that the staff was very pleasant and helpful. Enjoyed our stayed there.

I am used to the Accor and Novotel brand representing high quality. This hotel is definitely not a. 4 star hotel. I would have to say a 2.5 star at best. It was dirty in the common areas, smelled dank, unfortable beds, safe in room did not work, pool and extra amenities offered were dirty, old, unkempt and the breakfast was in a dining room with filthy chairs and tables and the breakfast offering was poor. The coffee maker did not work in the breakfast area. I had to go the hotel bar to order coffee for my wife and I before heading out and I ended up having to buy breakfast on the road once we left. Unfortunately I am very disappointed.

It was a nice stay with friendly staff and good location. The hotel is now around 10 years old but is not well kept up.

I booked the Novotel because I am a Platinum member of Le club Accor and they are always comfortable. Even the budget ibis maintains a high level of comfort. Thus my surprise at the Novotel. The beds were terrible and the property generally of low quality. Even the lift broke down with my wife and I trapped for ten minutes. The only high point was the lovely helpful staff. I just struggle to believe that Accor owns this hotel.

Nice hotel among very unpresent location. A lot of traffic from the street side. Railway from behind. We spend 10 days in hotel. All was fine, but nothing catch us.

We absolutely loved the suite, bath was incredible and amazing views on our balcony. Room service was also very good! We were very happy with most things at this hotel!

We had very good experience at the Novotel Salerno Est Arechi. The staff was very helpful and we had no trouble communicating with the staff in English. The breakfast buffet was fantastic and they even provided gluten free options for those in our party that needed them. The pool was great and the rooms were clean. We happened to be there during some very hot weather and it would have been nice if the air conditioning worked a bit better as our room was always a bit on the warm side. We were also quite happy that we had a vehicle as there was very little within walking distance in terms of restaurants or shopping. That said, the free underground parking was a nice touch.

Nothing to complain. From office was great, young lady took time to explain the area around and suggested places to visit. Always willing to help. The most important thing in hospitality. Serve with a smile. Breakfast was great and kids loved the pool. Overall a great experience as always from Novotel.

It was fine but not like before, it seems the hotel was full this time and the guys are panic with that.