Novotel Salerno Est Arechi Hotel 4 stars

The hotel is well placed, It was my 2nd stay, was disappointed: rooms need to be refreshed (bed, moquette , bathroom all). Breakfast quite poor. Only positive point was that there was a swimming pool which is appreciated by kids.

Satisfying

Third time we go there and we feel like home! Thank you EnZa for the presents for the kids. The staff of reception and All make you feel at home

Decisamente positiva.

Very nice hotel well located pet friendly love to stay here every time I go to Salerno

Unfortunately I had lot of trouble with the air conditioning

Rooms are a bit dated, air conditioning was non existent. All staff members great!! And hotel was spotless

I am used to visit Novotel hotels worldwide, and I understand that we are living a specific context currently, but I don't think that COVID should be the excuse not to deliver the level of service promised. At least, guests should be informed (ideally before booking through the website) or immediately once booked with the confirmation email that some facilities would be closed (we specifically chose your hotel for the gym/spa, which was closed upon arrival - and did not even received an apology). No in room bathroom amenities, no tea & coffee facility, no water stopper in the bathroom, and barely no service when we asked for this (!)... Except to potentially reduce your costs, there is no reason why those items were not in the room. All this is individually packed and would have been cleaned/changed before another guest arrival, so COVID cannot be the excuse in my eyes. Reducing the level of service (but not your prices) and disappointing your potential returning customers is not the way forward I believe. Breakfast was great and service was efficient. Maybe opening the terrace doors would allow people to take their breakfast outside instead of thinking they should all fit inside. Offering free parking is great. All in whole, had a good stay but remained very disappointed.

Overall our stay was very satisfactory. The only negative was the size of the room which was essentially a double with the sofa converted into a third bed as there were 3 in our group. This meant that we were very cramped with hardly any space. It would be better if a triple person bookings are automatically upgraded to a junior suite or similar.

I booked the Novotel because I am a Platinum member of Le club Accor and they are always comfortable. Even the budget ibis maintains a high level of comfort. Thus my surprise at the Novotel. The beds were terrible and the property generally of low quality. Even the lift broke down with my wife and I trapped for ten minutes. The only high point was the lovely helpful staff. I just struggle to believe that Accor owns this hotel.

We stayed 3 nights here. Conveniently located for car travellers and with a close by albeit infrequent metro line to central Salerno (15 minutes). Plenty of onsite parking. Breakfast was good and staff helpful. Not many restaurants or shops within walking distance

Great value for money stayed there for a week - a couple + 2 kids for summer vacation late june.. got a room with sea view. wonderful location for day trips around amalfi coast. nice swimming pool & helpful staff

Nice hotel, good value for money, free parking, no sofas at lobby, same breakfast every day, breakfast below NOVOTEL standards, dirty carpet in my room, every night they close the air condition, air ventilation in WC is not working

Spent 3 weeks in the suite and was very happy with the hotel. Staff are very helpful. Although the rooms could be updated and the lift broke on our departure day the staff were helpful and considerate thank to all for looking after us .

Thank you for allowing us to stay in your hotel and the complimentary upgrade for our honeymoon. You all made us feel welcomed and taken care of. I will definitely return if I am near your hotel again!