Novotel Salerno Est Arechi

Room was comfortable and the hotel is located in a convenient position

We visited the Novotel for the 2nd time this summer 2022. I have to emphasize the quality of services of the front desk Manager Enza and her professional experience. She took an excellent care of us during our visit. This summer the hotel facilities were fully opened and we had the time to enjoyed them. The swimming pool was clean and the life-saver was really friendly and helpful. Restaurant at the hotel had a limited time and offer nevertheless they help us out with breakfast. Even that we were out of the regular opening hours. Enza thank you so much for your help and friendly reception. Looking forward for the next summer 2023.

The room is quite big for a normal standard room. Have all the amenities for a 4☆. we have the room queen sized bed and sofa-bed. While looking for my kids' toy, I checked the under bed and it was awfully dirty. I looks like not even cleaned for so long. The location is good if you have a car but inconvenient if you will visit the amalfi coast as the bus schedule is irregular. The breakfast for the whole week is the same and only few choices.

Not as advertised - executive room does not have a balcony. The pool is next to a rubbish dump. Staff not helpful or apologetic when seeking a refund. Left waiting ages on check in and receptionist answered the phone 3 times before serving. See view over a buy road and obstructed by two large building site

The hotel was ideally located to make day trips to Pompei and Amalfi coast. The rooms were clean and size was good. Housekeeping and Restaurant staff were excellent. Things to improve: Lifts were slow and the outside glass on the lifts could be cleaned before season starts. The air conditioning worked fine on low temperatures but the heating did not work as temperatures fluctuated during our stay.