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Novotel Salerno Est Arechi Hotel 4 stars

Customer review rating 4.4/5 2,498 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Salerno Est Arechi
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free telehealth service. Safety and cleanliness protocols implemented.

  • Panoramic view overlooking the sea and toward the hills of Irpinia

  • Hammam, fitness room, solarium and outdoor swimming pool in summer

  • Executive Rooms and Suites available

  • Five fully equipped meeting rooms, high-speed internet

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Outdoor sports (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Salerno Est Arechi

Via Generale Clarck 49
84131
salerno
italy

Tel: +390899957111

Fax: (+39)0899957999

Check-in from 14h00

Check out up to 12h00

  • C.S.T.P :  N. 9 VIA S.ALLENDE

  • CSTP :  9 PIAZZA DELLA CONCORDIA

  • CSTP . :  5 MERCATELLO (VIA S.ALLENDE)

  • NAPOLI AEROPORTO :  SITA PIAZZA DELLA CONCORDIA

  • METRO :  STADIO ARECHI/SA PARCO ARBOSTELLA

  • By plane

    NAPOLI At 62km / 38.53 miles

  • By plane

    PONTECAGNANO (QSR) At 10km / 6.21 miles

  • By train

    SF SALERNO At 5km / 3.11 miles

GPS :40.648514, 14.815176

Our accommodation(s)

Superior room

Accessible room
  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: Pool side, Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with sea view

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft

Executive room with sea view

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft

Twin Superior room

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Pool side, Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: International

Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR NOVOTELCAFE'

Non contractual photo

The Bar: a relaxed and welcoming environment where you can enjoy the friendly atmosphere. We will adapt to suit your pace by offering you a truly revitalizing break or relaxing rest at any time

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Salerno Est Arechi

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,498 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,878 reviews

Well Located, good view from the room

Customer review rating 4.4/5

Rafael C. Couples - 07/10/2020 Confirmed reviews ALL

Unfortunately I had lot of trouble with the air conditioning

Great staff

Customer review rating 4.4/5

Anonymous Families - 15/09/2020 Confirmed reviews ALL

Rooms are a bit dated, air conditioning was non existent. All staff members great!! And hotel was spotless

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good stay but below our expectations

Customer review rating 4.4/5

Quentin Friends - 04/09/2020 Confirmed reviews ALL

I am used to visit Novotel hotels worldwide, and I understand that we are living a specific context currently, but I don't think that COVID should be the excuse not to deliver the level of service promised. At least, guests should be informed (ideally before booking through the website) or immediately once booked with the confirmation email that some facilities would be closed (we specifically chose your hotel for the gym/spa, which was closed upon arrival - and did not even received an apology). No in room bathroom amenities, no tea & coffee facility, no water stopper in the bathroom, and barely no service when we asked for this (!)... Except to potentially reduce your costs, there is no reason why those items were not in the room. All this is individually packed and would have been cleaned/changed before another guest arrival, so COVID cannot be the excuse in my eyes. Reducing the level of service (but not your prices) and disappointing your potential returning customers is not the way forward I believe. Breakfast was great and service was efficient. Maybe opening the terrace doors would allow people to take their breakfast outside instead of thinking they should all fit inside. Offering free parking is great. All in whole, had a good stay but remained very disappointed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good location and good staff

Customer review rating 4.4/5

Francesco Families - 01/09/2020 Confirmed reviews ALL

Overall our stay was very satisfactory. The only negative was the size of the room which was essentially a double with the sofa converted into a third bed as there were 3 in our group. This meant that we were very cramped with hardly any space. It would be better if a triple person bookings are automatically upgraded to a junior suite or similar.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Bad experience

Customer review rating 4.4/5

Anonymous Families - 26/07/2020 Confirmed reviews ALL

Bathroom didn't work well

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Well located and good stay

Customer review rating 4.4/5

Paolo T. Families - 22/07/2020 Confirmed reviews ALL

In general we can say that everything was well done and prepared, under the COVID circumstances

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

For work and vacation, the Novotel’s Salerno staff always makes my stay a pleasant time!

Customer review rating 4.4/5

Michele R. Business - 24/12/2019 Confirmed reviews ALL

Sempre migliore volta dopo volta!

Gentilissimo ospite, La ringraziamo per aver condiviso la Sua esperienza a seguito del suo soggiorno presso il Novotel Salerno Est Arechi. Siamo molto lieti che il soggiorno sia stato piacevole e all'altezza delle Sue aspettative. E' sempre piacevole sapere di avere degli ospiti affezionati che scelgono la nostra struttura per la comodità della posizione, il livello dei servizi offerti e la cortesia e disponibilità del personale. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Gennaro Esposito Novotel Salerno Est Arechi

Good stay.

Customer review rating 4.4/5

Bob D. Families - 22/12/2019 Confirmed reviews ALL

Good with a nice suite on top floor. Breakfast was good too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

awful

Customer review rating 4.4/5

Gh Business - 15/11/2019 Confirmed reviews ALL

dirty, mould around the bath , insects in toilette

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Very good hotel, generally. A breakfast is poor.

Customer review rating 4.4/5

Sergey V. Families - 20/10/2019 Confirmed reviews ALL

Everything was excellent except breakfast. It's too poor concerning hot meals and doesn't correspond to 4* hotel. It would be better to have different sausages and sunny eggs in addition to omelette, for example.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Interesting place to visit the region

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

According to expectations. Good structure, nice people.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Perfekt place

Customer review rating 4.4/5

C. H. Couples - 02/10/2019 Confirmed reviews ALL

Perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Average

Customer review rating 4.4/5

Wafeek Families - 01/10/2019 Confirmed reviews ALL

The hotel is ok however the family room was very small, the breakfast buffet was very basic and the taste of food wasn’t that great Hotel is far from everywhere and it was very hard to for us to get around without a car because taxis are rare in this area

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

The worst hotel I have ever stayed in

Customer review rating 4.4/5

Brook S. Couples - 26/09/2019 Confirmed reviews ALL

It was appalling. The pillows had blood stains. The carpet had stains. My feet stuck to the floor. The pillows were creased in the middle and lumpy. This hotel shouldn’t be a formulae 1, let alone a Novotel. The general manager and housekeeping manager should be ashamed of themselves.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Not good

Customer review rating 4.4/5

P. S. Couples - 04/09/2019 Confirmed reviews ALL

Room cleaning not done Internet bad, low, disconnect continuosly Elevator card doesn’t work properly

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

The room needs refurbishing

Customer review rating 4.4/5

R F. Families - 03/09/2019 Confirmed reviews ALL

The suite 616 was.... floor stained which was cleaned... the walls were dirty. Sliding door broken... shower broken... cigarette burn on tv ... toilet continue to run water and maid who literally chased you out of the room early and seemed frustrated that we were in the room at 9am... the hotel staff were friendly and kind .. i stayed for 14 nights in the suite and spent over 3000 for a distressed room. I stayed 2 weeks early in suite 618 and it was clean and tidy. It frustrated me that i spent the same money for a worse room. I did mention this to the staff but they only apologised... novotel you need a refresh the suites!

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Disappointed

Customer review rating 4.4/5

Victor Y. Families - 31/08/2019 Confirmed reviews ALL

Towels were not change. Tray with food ordered at room service was left inside the room, all day Printer at pc didn’t work Breakfast to expensive for the quality given

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Some confusion about the pool hours

Customer review rating 4.4/5

Paul N. Families - 28/08/2019 Confirmed reviews ALL

Overall stay was as expected (pretty good), although there was some confusion about the pool hours. We were told by the front desk that the pool is open until 8pm. We went to the pool, but one of the other guests warned us that they pool man just shocked the pool with Chlorine, and we should probably not go in. We tried to find out from the staff if it's safe to enter the pool, but they could not positively tell us that it was safe, so we skipped the pool. The next day, we were told that it was actually safe, but at this point we didn't have the time for the pool... Other than that the staff was very pleasant and helpful. Enjoyed our stayed there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Dissappointing

Customer review rating 4.4/5

Anthony A. Families - 27/08/2019 Confirmed reviews ALL

I am used to the Accor and Novotel brand representing high quality. This hotel is definitely not a. 4 star hotel. I would have to say a 2.5 star at best. It was dirty in the common areas, smelled dank, unfortable beds, safe in room did not work, pool and extra amenities offered were dirty, old, unkempt and the breakfast was in a dining room with filthy chairs and tables and the breakfast offering was poor. The coffee maker did not work in the breakfast area. I had to go the hotel bar to order coffee for my wife and I before heading out and I ended up having to buy breakfast on the road once we left. Unfortunately I am very disappointed.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Pleasant stay, nice staff, nice location, aging hotel

Customer review rating 4.4/5

Marco E. Families - 15/08/2019 Confirmed reviews ALL

It was a nice stay with friendly staff and good location. The hotel is now around 10 years old but is not well kept up.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Hargreaves Manager - Novotel Salerno Est Arechi

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