Novotel Salerno Est Arechi

All hotels in SALERNO

Information message

Novotel Salerno Est Arechi 4 stars

Customer review rating (ALL Rating) 4.2/5 399 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Free telehealth service. Safety and cleanliness protocols implemented.

  • Panoramic view overlooking the sea and toward the hills of Irpinia

  • Hammam, fitness room, solarium and outdoor swimming pool in summer

  • Executive Rooms and Suites available

  • Five fully equipped meeting rooms, high-speed internet

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Salerno Est Arechi

Via Generale Clarck 49
84131 SALERNO
Italy

Telephone +39 089 995 7111

Fax +39 089 995 7999

Contact email

  • C.S.T.P:  N. 9 VIA S.ALLENDE

  • CSTP:  9 PIAZZA DELLA CONCORDIA

  • CSTP .:  5 MERCATELLO (VIA S.ALLENDE)

  • NAPOLI AEROPORTO:  SITA PIAZZA DELLA CONCORDIA

  • METRO:  STADIO ARECHI/SA PARCO ARBOSTELLA

  • By plane

    NAPOLI At 62km / 38.53 miles

  • By plane

    PONTECAGNANO (QSR) At 10km / 6.21 miles

  • By train

    SF SALERNO At 5km / 3.11 miles

GPS:40.648514, 14.815176

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Salerno Est Arechi

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  399 reviews

TripAdvisor Rating  4.0/5  1,925 reviews

Good hotel if one is en route

Customer review rating 3.5/5

Wpnfm-fm Couples - Confirmed reviews ALL

All in line with Novotel set-up, but the room is rather old-style and would benefit from an update. Excellent location if one is en route. Beach is walking distance away. Very friendly and helpful staff.

Reasonable Stay

Customer review rating 4.0/5

Paul D. Couples - Confirmed reviews ALL

All the staff where professional and helpful and tried to make us feel really welcome.

Hit the spot! Amazing stay!

Customer review rating 4.5/5

Hande O. Families - Confirmed reviews ALL

We loved our stay at the hotel. It truly hit the spot in professionalism and friendliness of the staff (shoutouts to Enza, Giusy, Simone, and pretty much everyone else!), and location. We also loved how family-friendly it was with the children's playground in the back and healthy breakfast options. Well done, guys:)

Good stay

Customer review rating 5.0/5

P. Business - Confirmed reviews ALL

Fast and efficient check in. Quite rooms and easy parking

Disappointed

Customer review rating 2.0/5

Jean-jacques P. Couples - Confirmed reviews ALL

Disappointed by our stay in the Salerno Novotel. What was offered was the bare minimum. A bed and a shower. A kettle but nothing to make tea with: no cups, no tea bags, no water in fridge, no glasses. And when ringing reception to ask for cups, we were told to go downstairs and get them ourselves at the bar. No service whatsoever. In terms of service this Novotel is closer to a Hotel Formule 1.

Dear Guest thank you very much for taking the time to write to us, his impressions are very important to allow us to improve every day and always offer impeccable service. I am sorry to read that his experience did not live up to your expectations and I assure you that I will personally verify the accident and that all necessary actions will be taken in order to improve the quality of the services mentioned. We are sorry that he did not find anything in the room, but it was a corporate choice due to the current situation. Hoping to regain your preference as soon as possible, I send you a cordial greeting, Gennaro Esposito Novotel Salerno East Arechi

Great stay!

Customer review rating 4.5/5

Mr S. Couples - Confirmed reviews ALL

Staff were friendly from the outset and made us feel very welcome. They had noted that it was our 30th wedding anniversary and gave a free drink. The room was really comfortable and we had a great time - even though there was no tea/coffee in the room when we arrived, the staff were very happy to give this as often as we asked. Thanks for a great stay!

Good stay for a couple and 2 dogs

Customer review rating 5.0/5

Enrico Families - Confirmed reviews ALL

Friendly staff and great location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good value for money but below Novotel standard

Customer review rating 3.5/5

B. M. Couples - Confirmed reviews ALL

We had an ok stay at this hotel. Parking lot is safe, connection with train is good. Rooms were clean. Unfortunately the hotel seems to be suffering from covid and is dropping the Novotel quality. Eye for detail seems to be gone: lamps broken in lobby, picture frames not hanging straight at the wall, no coffee or thee facilities in the room, no welcome drink for gold members

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Pleasant and convenient location

Customer review rating 4.0/5

Ian Couples - Confirmed reviews ALL

Hotel served as a base to visiting the area.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

good stay

Customer review rating 4.0/5

Simone Families - Confirmed reviews ALL

nice Hotel, good breakfast, well connected to the highway, good parking nice personnel. Only one thing, the area around the hotel is not really nice, there is nothing. Also the sea is difficult to be reached. You need always the auto.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Wedding in Amalfi coast

TripAdvisor rating 4.0/5

alessia s Families - TripAdvisor review

We booked the hotel for a wedding ceremony in Vietri al mare. The Hotel is clean, nice and efficient with a good breakfast. Personnel is also nice and there is a great parking outside or inside. Hotel very near to the Highway (if you want to visit Pompei , Vesuvio or the coast) and to services (Pharmacy, Supermaket,...). The only point is that the area around the hotel is not very nice, public seaside difficult to be reached, you need to take the auto to do anything.

Not good as Novotel usually is

Customer review rating 3.0/5

Antonio Families - Confirmed reviews ALL

Staff, restaurants and breakfast very good. Unfortunately the room was not clean and very old, not as the standard Novotel are.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Novotel type staying !

Customer review rating 4.5/5

G. I. Couples - Confirmed reviews ALL

Traditional Novotel staying with good and bad things,overall its a good.

Dear Sir,, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Small room and horrible breakfast experience

Customer review rating 1.5/5

José N. Families - Confirmed reviews ALL

The room was supposed to be ok for 2 adults and 2 children, but the sofa was too narrow for 2 children and also very uncomfortable. The breakfast experience was horrible with a huge queue of people waiting to choose the breakfast because of Covid restrictions. I can understand the Covid restrictions, but during the summer period with a full hotel, having only 2 persons to serve the breakfast is unacceptable. Fortunately Stefania at the lobby helped us and served us directly, she had a brilliant customer service.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Very good stay

Customer review rating 4.5/5

M.a.v. Families - Confirmed reviews ALL

The hotel is very well positioned for our stop along the route to the final vacation destination. it is a superior experience and the view form the suite is fantastic. Staff is very professional and helpful

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Sea view? Yes there was a sea in the corner

TripAdvisor rating 3.0/5

Voezel Business - TripAdvisor review

Reasonable room (executive with Seaview), but the sea was quite far away. The hotel is located 6 km from the city centre and walking is not really an option. The place is easy to find and has good parking. Breakfast was disappointing (a typical COVID breakfast) and can be skipped. Surprisingly the hotel does housekeeping of the room. Overall I found the hotel to be too expensive for the accommodation and services offered.

Well located

Customer review rating 3.0/5

Hikmat Families - Confirmed reviews ALL

The hotel is well placed, It was my 2nd stay, was disappointed: rooms need to be refreshed (bed, moquette , bathroom all). Breakfast quite poor. Only positive point was that there was a swimming pool which is appreciated by kids.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Well located

Customer review rating 3.5/5

Valentino Business - Confirmed reviews ALL

Satisfying

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Manager - Novotel Salerno Est Arechi

Absolutely the worst Accor I have ever stayed in.

TripAdvisor rating 2.0/5

John H Couples - TripAdvisor review

I booked the Novotel because I am a Platinum member of Le club Accor and they are always comfortable. Even the budget ibis maintains a high level of comfort. Thus my surprise at the Novotel. The beds were terrible and the property generally of low quality. Even the lift broke down with my wife and I trapped for ten minutes. The only high point was the lovely helpful staff. I just struggle to believe that Accor owns this hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good accommodation and overall experience

TripAdvisor rating 4.0/5

Gordon W Couples - TripAdvisor review

We stayed 3 nights here. Conveniently located for car travellers and with a close by albeit infrequent metro line to central Salerno (15 minutes). Plenty of onsite parking. Breakfast was good and staff helpful. Not many restaurants or shops within walking distance

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in SALERNO