Mercure Napoli Centro Angioino 4 stars

Customer review rating (ALL Rating) 4.4/5 920 reviews

Best price
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Mercure Napoli Centro Angioino - Image 1
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Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 NAPOLI, Italy

Description

Hotel extras

  • Strategic location in the center of Naples; see Naples on foot!

  • Breakfast on a terrace with view of the Maschio Angioino and the sea

  • 5-minute walk from Molo Beverello with boats to Amalfi Coast

  • Easily accessible by car, possibility of affiliated garages

  • Palazzo Reale, Galleria Umberto, Quartieri Spagnoli, "Napoli Sotterranea"

Our accommodation(s)

Hotel location

Mercure Napoli Centro Angioino

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 NAPOLI
Italy

GPS:40.840234, 14.253838

Telephone
Fax +39 081 552 9509

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

TERRAZZA MERCURE

Enjoy a relaxing break in our bar. A modern and elegant design with a Neapolitan flavor welcomes you, an ideal location to taste the many local delicacies. The bar is open every day, 6.30 to 10.30 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  920 reviews

TripAdvisor Rating  3.8/5  1,869 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Sam V. P. Friends - Confirmed reviews ALL

Old facilities, all the street noise is coming through the old windows, heating system old and not working well, shower was malfunctioning, hair dryer was not working. Overall an old building that is in desperate need of renovation.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I am sorry to learn that the condition of our facilities did not meet your expectations. Your comments about the noise and equipment issues will be taken into consideration as we continuously strive to improve our guest experience. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 1.0/5

Ferdinando A. Business - Confirmed reviews ALL

Upon arrival (I'm a very old client), at the reception, they immediately ask me documents and credit card. And they immediately take from credit card the full amount for my stay (not a pre-authorization), including city tax (this is incorrect since if I'm not completing the expected stay, I can be required to pay the hotel but I don't need to pay city tax). Anyway, with payment done and completed, I ask for my Hotel receipt and they reply that receipt will be gave only at departure and on such date. Since my office only accept receipt and credit card expenses on the same date, I point out that since they took out money from the credit card, receipt to be on the same date. They start to present various justification also saying that the amount taken was only a "deposit" while the entire amount was taken and the possibility to make a pre-authorization on the credit card is well known and used worldwide. At the end receipt received on the date of arrival. Room assigned: it was a room for disable people and I only discover when entering, without any advice at the reception, neither the possibility to understand if other rooms are available or the hotel is full. Furthermore, after a long discussion to the reception, it wasn't easy to come back to discuss again. Room at first floor wasn't well soundproofed from outside and with a restaurant in from, wasn't easy to slept. Hair dryer wasn't working well (only cold air) and another one received by the reception. The sink stopper weren't possible to completely open with always some water (and later foam) remaining on the bottom. The breakfast it was wonderful as usual and with an incomparable view. In conclusion, I don't think to come back to this hotel. It was really a bad choose (based on previous experiences) for a four stars in Naples and for the high prize payed, compared with low service quality received.

Dear Guest, thank you for taking the time to share your experience with us and for being a loyal client over the years. We are truly sorry to read that your recent stay did not meet your expectations, and we would like to clarify a few points. At the time of check-in, the payment for your stay had already been completed online through a prepaid rate. As part of our standard procedure, we request the credit card only to verify that it matches the reservation details and to charge solely the city tax. This tax is always refundable should the guest not complete the stay, and the procedure is in place only to streamline the check-out process. We apologise if this was not clearly explained upon your arrival, and we will reinforce our communication internally to avoid any misunderstanding in the future. Regarding the receipt, we fully understand your accounting requirements and we are pleased that it was provided on the same day as the transaction. We are also sorry that the allocated room — equipped with accessibility features — did not meet your expectations and that this information was not communicated in advance. Likewise, we apologise for the issues with the hairdryer, the sink, and the soundproofing. Our maintenance team is already working to address all of these aspects with priority. We are glad to hear that you enjoyed our breakfast and the incomparable view, which is one of the highlights of our hotel. Thank you again for sharing your feedback. Your comments are extremely valuable to us and help us improve our services. We sincerely hope you will consider giving us another opportunity in the future, so that we may offer you the positive experience you have known and appreciated as our long-standing guest. Kind regards, Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 5.0/5

Jean-marie S. Solo - Confirmed reviews ALL

Excellent hotel: (1) spacious (bath)room, (2) very friendly staff, (3) good room cleaning service and (4) perfect location for exploring Naples. Just a 2 min walk to the Municipio metro station (linea 1 to piazza Garibaldi or to Museo and Mater dei). Also 2 min to the Medina bus stop. Only a 5 min walk from the Alibus final stop. A 7 min walk to the royal palace or Via Toledo and Spanish quarters. And a 15 to 20 min walk to the old city center. It couldn’t be easier !

Dear Guest, Thank you for your positive feedback regarding your recent stay at Mercure Napoli Centro Angioino. We are delighted to hear that you found our hotel to be excellent and that our location was convenient for exploring the beautiful city of Naples. It is gratifying to know that you appreciated the spaciousness of your room, the friendliness of our staff, and the quality of our cleaning services. Your kind words serve as a great motivation for our team. We look forward to welcoming you back in the future to provide you with another enjoyable experience. Front Office Manager Hotel Mercure Napoli Centro Angioino

Only breakfast is very good. Never again

TripAdvisor rating 1.0/5

Freddy A TripAdvisor review

Upon arrival (I'm a very old client), at the reception, they immediately ask me documents and credit card. And they immediately take from credit card the full amount for my stay (not a pre-authorization), including city tax (this is incorrect since if I'm not completing the expected stay, I can be required to pay the hotel but I don't need to pay city tax). Anyway, with payment done and completed, I ask for my Hotel receipt and they reply that receipt will be gave only at departure and on such date. Since my office only accept receipt and credit card expenses on the same date, I point out that since they took out money from the credit card, receipt to be on the same date. They start to present various justification also saying that the amount taken was only a "deposit" while the entire amount was taken and the possibility to make a pre-authorization on the credit card is well known and used worldwide. At the end receipt received on the date of arrival. Room assigned: it was a room for disable people and I only discover when entering, without any advice at the reception, neither the possibility to understand if other rooms are available or the hotel is full. Furthermore, after a long discussion to the reception, it wasn't easy to come back to discuss again. Room at first floor wasn't well soundproofed from outside and with a restaurant in from, wasn't easy to slept. Hair dryer wasn't working well (only cold air) and another one received by the reception. The sink stopper weren't possible to completely open with always some water (and later foam) remaining on the bottom. The breakfast it was wonderful as usual and with an incomparable view.   In conclusion, I don't think to come back to this hotel. It was really a bad choose (based on previous experiences) for a four stars in Naples and for the high prize payed, compared with low service quality received.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to hear about the inconveniences you faced during your stay. Regarding the payment procedure, our policy is to process the full amount upon check-in, which includes the city tax. I understand this was not communicated effectively, and I apologize for any confusion caused. We strive to provide receipts at the time of departure; however, I appreciate your feedback on the need for flexibility in this regard. I regret that your assigned room did not meet your expectations, especially in terms of soundproofing and accessibility. We aim to honor guest preferences and will review our procedures to ensure we communicate room assignments more clearly. Additionally, I apologize for the issues with the hair dryer and sink stopper; maintenance will be notified to address these concerns. I am pleased to know you enjoyed our breakfast and the view. Thank you once again for your valuable input; it is essential for us to improve. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 5.0/5

Cassio D. R. Couples - Confirmed reviews ALL

Would definitely recommend to friends and family.

Gentile Ospite, La ringraziamo sinceramente per la sua recensione positiva. Siamo lieti che abbia apprezzato la nostra posizione centrale, la disponibilità del personale e la pulizia D. struttura. Ci fa piacere sapere che ci raccomanderebbe a familiari e amici. Cordiali saluti, Front Office Manager Mercure Napoli Centro Angioino

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