Mercure Napoli Centro Angioino

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Mercure Napoli Centro Angioino 4 stars

Customer review rating (ALL Rating) 4.1/5 358 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A hotel certified ALLSAFE by GSG

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Napoli Centro Angioino

Via Depretis 123
80133 NAPOLI
Italy

  • AMALFI-NAPOLI:  SITA PORTO

  • POMPEI-NAPOLI:  SITA PORTO

  • STAZIONE CENTRALE:  R2 VIA DEPRETIS

  • CUMA - NAPOLI:  CUMANA MONTESANTO

  • STAZIONE CENTRALE:  METROPOLITANA PIAZZA GARIBALDI

  • By plane

    NAPLES At 5km / 3 miles

  • By boat

    MOLO ANGIOINO At 0km / 0 miles

  • By boat

    MOLO BEVERELLO At 0km / 0 miles

  • By car

    AUTOSTRADA DEL SOLE At 3km / 1 miles

  • By car

    NAPOLI - BARI At 3km / 1 miles

  • By car

    NAPOLI REGGIO CALABRIA At 3km / 1 miles

  • By train

    MONTESANTO At 1km / 0 miles

  • By train

    NAPOLI MERGELLINA At 2km / 1 miles

  • By train

    PIAZZA GARIBALDI At 2km / 1 miles

  • By train

    STAZIONE CENTRALE At 2km / 1 miles

GPS:40.840234, 14.253838

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast Non contractual photo

A Neapolitan-inspired buffet for you: in addition to a wide choice of desserts and cold cuts, tasting the famous "sfogliatelle".

Our accommodation(s)

For your comfort, all rooms are soundproofed and have a bathroom, air conditioning, direct dial telephone, satellite TV, Internet connection, minibar and safe.

Our guest reviews

Our guest reviews for
Mercure Napoli Centro Angioino

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  358 reviews

TripAdvisor Rating  4.0/5  1,753 reviews

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Booked a privilege room which was very disappointing- scuff marks on the walls and a hole in the wall by the door. Balcony doors were covered in plastic sheeting and balcony also with scaffolding obviously for painting but no light or view. Very noisy surroundings- would not stay here again

İyi konum

Customer review rating 5.0/5

Ömer F. V. Families - Confirmed reviews ALL

Welcome

Dear Guest, we very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Napoli Angioino

Nice hotel, helpful staff

Customer review rating 4.0/5

Ben Couples - Confirmed reviews ALL

We enjoyed a nice stay at this convenient hotel with friendly, helpful staff.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Hotel Mercure Napoli Centro

excellent location with friendly staff

Customer review rating 4.5/5

Laszlo O. Couples - Confirmed reviews ALL

Despite being surrounded by serious construction works, the hotel provided us with a very pleasant stay. The room was cosy and clean. We enjoyed the view from the balcony too. Breakfast was perfect with a magnificent view on Castel Nuovo from the terrace of the restaurant. I regret we couldn't have a dinner or a drink there in the evening too. All employees of the hotel were really welcoming supporting and charming.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HotelMercure Napoli Angioino

Never again

Customer review rating 1.5/5

Eric P. Families - Confirmed reviews ALL

On the website, when we booked or when we checked in, we were never told the hotel exterior was under heavy renovation so our balcony was condemned and there weee scaffolding and sheets obstructing our view. It was also very noisy. The rooms need to be refreshed as well. The safe and the fridge are hard to open as the handles are missing. The mattresses are not showing signs of time as well. There is no bar, which was never explained prior to our checkin. We were never asked when checking out “How was your stay?”…and we think we know why. The cleaning of the lobby was so loud as well when we were checking out. The staff had a Soviet era style of customer service…. I would never go back or recommend anyone to stay, as it was dishonest, the reality did not meet the online promise.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Angioino Centro .We are very sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Well located

Customer review rating 2.0/5

Z. Business - Confirmed reviews ALL

Room (600) not clean ( hair on the floor), bathroom doorscratching over the floor, bathtube slmost not reachable( much too high situated)

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Mercure Napoli Angioino

Good location

Customer review rating 2.5/5

Owen Couples - Confirmed reviews ALL

Good location, good breakfast, nice staff, hotel was average, no real view, air condition broken

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Mercure Napoli Angioino

Well located

Customer review rating 3.0/5

Eoin H. Couples - Confirmed reviews ALL

I have stayed here a few times before. Once over a week and then a return visit soon after. I asked for a quiet room but none was provided.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Agnieszka Couples - Confirmed reviews ALL

Nice stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Angioino Napoli

good location , taxis close by,

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

the hotel has a good location. The room 403 I had was a bit noisy from the busy street and the matress was very poor from the bed.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Angioino Centro It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Napoli Angioino

Well located

Customer review rating 3.5/5

Nino P. Business - Confirmed reviews ALL

I think this hotel needs complete renovation, every time is something happening… shower jot working, heating not working, waiting for hot water more than 5 min ….

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Napoli Angioino

Excellent location, very helpful front desk

Customer review rating 3.5/5

Anon Couples - Confirmed reviews ALL

We booked at the last minute. The location is great - it has a metro station opposite and is 4 minutes walk from the ferry. The room was soundproofed and on the sixth floor had nice views above the rooftops of Naples. The bed seemed soft, but we both slept well. The reason this is a 7 instead of an 9 is because they were a bit tight with the teabags and the room lacked character! One English Breakfast t-bag in the room and when we asked for more - they sent 1 more up! The ladies on the front desk were very helpful when asked about excursions and places to eat. There was also a nice bar down the street which did good pastries and coffee for breakfast.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Napoli Angioino

lovely stay

TripAdvisor rating 4.0/5

Mercure4988 TripAdvisor review

centrally located with the underground nearby perfect to explore the city, very friendly staff, I asked for a quiet room and we got a room on the backside which was excellent. Thank you for the great stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Angioino Napoli

Good location in the city center

Customer review rating 4.0/5

Vincent Friends - Confirmed reviews ALL

Breakfast was very very limited but serves with smile by efficient staff. (It still doesn't worth the price). Room was big enough and quiet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Hotel Mercure Napoli Angioino

well located, relatively comfortable

Customer review rating 4.0/5

Eduardo C. Couples - Confirmed reviews ALL

Well, it was OK.. I read a lot of bad reviews, and I thought I would find something really bad, but it was not the case. I arrived at 20:00 and they were already waiting for me. The room was quite OK, it was very cold outside, but the heater was on. There was a view to the Port, what was also OK. A minibar with 2 waters, juice were available, but I didnt drink it - but in fact I used the minibar to make some Proseccos colder, so it is really an interesting advantage. A disvantage: There were no Bottle opener, so I could not open some red wines. I could have also asked at the recepcion, but OK.. The only problem, we payed for breakfast for 2 people, the 3 days we stayed, but e could have only breakfast the first day... we just renounced to it, very simple, egg prepared since 7h and extremely dry, artificial juices... If I knew it would be this kind of breakfast, I would not pay... I decide never more pay breakfast in advance, just to avoid such situation.. after the first day, we left every morning to have breakfast outside. Anyway, I would come back to stay in Mercure (just refusing the breakfast). The location is really perfect, quite near the Alibus stop - so just a quick ride to the Airport.

Dear Guest , We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Napoli Angioino

Nice and cozy

TripAdvisor rating 5.0/5

Ninos74 Business - TripAdvisor review

Staying in the Mercury hotel gives you comfort and good feeling. Location is amaZing and you have quick approach to all spots of Napoli and metro station. Breakfast is very good experience on the terrace.

Good stay, great location

Customer review rating 3.5/5

Nino P. Solo - Confirmed reviews ALL

Very cozy place but to jot be on the street room because it’s very noise

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Napoli Angioino

Room was OK , no bar or restaurant

Customer review rating 4.0/5

Keith Solo - Confirmed reviews ALL

Room was clean and well presented. Disappointed that there was nowhere in the hotel to eat or get a drink.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Napoli Angioino

very unhappy with your room

Customer review rating 2.0/5

M M. Couples - Confirmed reviews ALL

Your staff are amazing. and extremely helpful. The hotel location is amazing. However the pictures of your rooms on the website do not match the dated room that I was given. Had I not pre paid I would have left the hotel and gone somewhere else. Most disappointing I'm afraid.

Perfectly located hotel in the city center

TripAdvisor rating 5.0/5

SERGE K TripAdvisor review

Perfectly located hotel in the center of the city, close to all the sights, a small comfortable room with a beautiful view of the fortress with balcony. Nice staff and hotel management! Thanks a lot. we will come again!

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