Mercure Napoli Centro Angioino 4 stars

The room (402) was fine, even though the a/c (heating) did not work properly at first. I found the absence of a restaurant or bar rather limiting. Breakfast had a good selection, even if the same every day. A choice of eggs would be better. TV channels very limited for international customers. No channels from Holland, no channels from the UK, some of the channels did not actually connect. But staff was courteous and helpful.

I booked a Privilége room as I had to stay 5 nights in Naples on business There was no wifi reception in my room for the entire stay - I was told the techician was off sick so it could not be repaired. In addition the walls in the bedroom were dirty - splashed with sticky liquid ?coffee ?tea ?beer. And generally the room and bathroom were not adaquately clean

I did not receive any special welcome as Platinum member and I was requested to pay for the water in my fridge while usually water is provided for free. Moreover, the rooms are quite minimal for the price.

this hotel is centrally located in the heart of the Old city - close to everything shopping cruise port and 100's of excellent eateries... if you want to experience the real Naples this is the place to do so !

I got the perfect room - 504

First of all we were very pleased to receive a privilege room, especially as this was our first time stay with you as an Accor member :)

The hotel has an excellent location. It is clean and comfortable. Breakfast is very good

We had an issue with the electric outlets not working and the hotel staff persevered and got it fixed and were nice and gracious the entire time.

Pleasant but underwhelmed staff, clean but tired décor.

Did not feel valued as an accor member.

Nice location, no particular attention for Platinum members.

The hotel has an amazingly convenient location and is very comfortable and tastefully decorated. The breakfast was adequate and probably standard for a city centre hotel. It would have been good if the terrace had been accessible in the evening but I suppose there are reasons

Stayed at this hotel for five nights in October 2019 as part of a leisure break to the Naples area, Pompei etc. and had a good experience. Staff were helpful and efficient, room was clean and well maintained and the breakfast was excellent, both in terms of the terrace location overlooking the castle (and current Metro building site - always nice to watch other people working when on holiday!) and the wide choice of food. Hotel is well-located near many of the main tourist and shopping sites but a fair (nearly 30 min) walk from the main railway stations. Main drawback is the lack of an in-house bar or decent lounge facility - the breakfast terrace would make an excellent dual-use location. We are by no means big bar users but it would be nice to have somewhere to go to relax/read outside the hotel room of even for a quick drink before heading off to one of the many excellent local restaurants. Despite this, we enjoyed the hotel and it would be a strong contender for a return stay if we find ourselves in Naples again.

Hotel is OK, but did not have wifi at all for the five nights I stayed there. The staff made no effort to fix the problem. They just threw up their hands when asked about it. Breakfast was good. Room was clean and comfortable.

Hotel was acceptable. Room was comfortable. WiFi never worked in 5 days. The person at the front rudely responded that it was raining. I told her it didn't work before the rain started. She just threw up her hands. Five days later it still didn't work.