Mercure Napoli Centro Angioino 4 stars

Customer review rating (ALL Rating) 4.4/5 1,023 reviews

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Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 NAPOLI, Italy

Description

Hotel extras

  • Strategic location in the center of Naples; see Naples on foot!

  • Breakfast on a terrace with view of the Maschio Angioino and the sea

  • 5-minute walk from Molo Beverello with boats to Amalfi Coast

  • Easily accessible by car, possibility of affiliated garages

  • Palazzo Reale, Galleria Umberto, Quartieri Spagnoli, "Napoli Sotterranea"

Our accommodation(s)

Hotel location

Mercure Napoli Centro Angioino

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 NAPOLI
Italy

GPS:40.840234, 14.253838

Telephone
Fax +39 081 552 9509

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ANGIOINO CAFFE'

Unwind in our modern, elegantly designed bar with a Neapolitan flavor, the perfect setting to enjoy a variety of local delicacies. Our bar is open daily from 6:00 AM to 10:30 PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,023 reviews

Customer review rating 3.0/5

Gabriel B. Business - Confirmed reviews ALL

The room was outdated, bathroom door would not close, lack of parking.

Dear Guest, thank you for your feedback. I regret to hear that you found the room and bathroom facilities unsatisfactory. Regarding parking, we strive to inform guests of local options. Your comments are invaluable as we continue to enhance our services. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 3.0/5

Artur K. Business - Confirmed reviews ALL

quite ok., I do not receive welcome gift in my room acc. to gold status should be.

Dear Guest, Thank you for your feedback. I apologize for the oversight regarding your welcome gift associated with your gold status. We strive to provide a memorable experience for all our guests, and I appreciate your understanding in this matter. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 2.0/5

Duarte B. D. S. Business - Confirmed reviews ALL

Not normal to pay for a privilege room and have noise.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I regret that you experienced noise disturbances in your room, which is certainly not in line with the standards we strive to provide, especially in our privilege accommodations. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 3.5/5

Grace G. Couples - Confirmed reviews ALL

This is our second time staying at this location, two years ago new year's eve we had a very good experience that is why we came back. We picked this hotel again for two reasons, we had a good stay the first time and because this hotel has the best view of the port of Naples, the castle across from it and it is a minute walk literally from the center of the city however this second time I am disappointed because the room they placed us is directly behind the elevator and the emergency exit stairs(this room is new I think as this isn't on the elevator directory) in our room we can hear the flushing of the toilet of the unit above us (it is very loud, at one point I thought the water will come crashing down in our room, I kid you not) and we can hear footsteps of people coming up and down the stairs and the elevator going up and down. The room also has this smell (don't know what it is, if it is new paint or just the cleaning solution they use to clean rooms) it is TOO STRONG, we had to pry open our window to air out the room. The receptionist also has an attitude, the server at their dining area are more friendly and courteous than the one who greeted us upon check in. They should put the servers at the dining area to work at the front desk as they made us more welcome than the ones at the front desk. The servers were all smile, greeted us, very helpful and so welcoming. The front desk receptionist acted like she owns the hotel and we are lucky to be given an opportunity to stay the night, that is how she made us feel. For the money we paid for one night new year's eve (which is a LOT), we had the MOST uncomfortable stay! We are very, very disappointed this second time around.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely appreciate your loyalty to our hotel, and we are pleased that you enjoyed our prime location and views during your previous visit. However, I regret to learn that your second experience did not meet your expectations. Your concerns regarding the noise from adjacent areas and the strong odor in your room are noted. We strive to ensure a comfortable environment for all our guests, and your comments will be reviewed with our housekeeping and maintenance teams. . Your observations will be addressed to enhance our guest experience. We value your input, and I hope you will consider giving us another opportunity to provide a more satisfying stay in the future. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 2.0/5

Andrea S. Couples - Confirmed reviews ALL

Our room was very small, quiets dirty especially in the bathroom and the shower had no pressure

Dear Guest, Thank you for your feedback. I regret to hear about the cleanliness and size of your room, as well as the water pressure issues you encountered. Your comments are valuable and will be reviewed with the team to ensure improvements. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Other web-users rate our hotel

  • 616 reviews 9.6/10 Location
  • 686 reviews 6.9/10 Room
  • 696 reviews 9.2/10 Service
  • 20 reviews 5.7/10 WiFi
  • 321 reviews 7.7/10 Breakfast
  • 271 reviews 7.2/10 Cleanliness
  • 194 reviews 8.3/10 Amenities
  • 144 reviews 7.7/10 Vibe

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