Mercure Napoli Centro Angioino 4 stars

Customer review rating (ALL Rating) 4.3/5 1,120 reviews

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Mercure Napoli Centro Angioino - Image 1
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Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 NAPOLI, Italy

Description

Hotel extras

  • Strategic location in the center of Naples; see Naples on foot!

  • Breakfast on a terrace with view of the Maschio Angioino and the sea

  • 5-minute walk from Molo Beverello with boats to Amalfi Coast

  • Easily accessible by car, possibility of affiliated garages

  • Palazzo Reale, Galleria Umberto, Quartieri Spagnoli, "Napoli Sotterranea"

Our accommodation(s)

Hotel location

Mercure Napoli Centro Angioino

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 NAPOLI
Italy

GPS:40.840234, 14.253838

Telephone
Fax +39 081 552 9509

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ANGIOINO CAFFE

Unwind in our modern bar with a Neapolitan flavor, the perfect setting to enjoy a variety of local delicacies. Our bar is open daily from 6:30 AM to 10:30 PM. The terrace closes at 11.00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,120 reviews

Customer review rating 0.5/5

Rachel F. Families - Confirmed reviews ALL

Had an awful experience with staff. Accidentally booked on the wrong day. Called within 5 min of booking to change and everyone was extremely unhelpful. Did not stay at hotel.

Customer review rating 5.0/5

Derek S. Couples - Confirmed reviews ALL

Hotel is centrally located within easy access of Via Toledo the main shopping area. The hotel room was extremely comfortable with a large screen television. The breakfast area is situated on the third floor with an outside dining area which was most welcome on hot days. The quality of food served was both flavoursome and plenty.,

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our central location, comfortable accommodations, and the quality of our breakfast offerings. It is gratifying to know that our outdoor dining area provided you with a pleasant experience during the warm days. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Naples. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 5.0/5

Bernadette C. Couples - Confirmed reviews ALL

Hotel is in an excellent location with a stunning breakfast terrace overlooking the castle and port. Hotel is very close to port, metro and all the sights. Hotel is well maintained and breakfast is absolutely delicious with lovely service. Hotel went out of the way to make our stay perfect. All staff provided wonderful service.

Dear Guest, thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed the stunning views from our breakfast terrace and that our location suited your travel needs. It is rewarding to know that our team contributed positively to your experience with their attentive service. We strive to create memorable stays for our guests and appreciate your recognition of our efforts. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 1.0/5

Mickael D. Families - Confirmed reviews ALL

I have asked a quiet room... not the case. Impossible to sleep during the night 2 rooms reserved, not the same services inside... Bathroom very old and dirty Breakfast very pour, bad quality Photos on the website are not relevant except for the reception All the staff (except one person) were focused on their cell Phone or were in a very focus discussion between themselves. No welcomness, feeling to distrib their Day. Prices for this kind of services are not justified... it s more like theft

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Regarding the use of mobile phones by our staff, we would like to clarify that these devices are used exclusively as an operational tool to communicate between departments in order to ensure faster and more efficient service. They are not used for personal purposes during working hours. However, we are sorry if this gave you a different impression regarding the attention and professionalism of our team. We also take note of your comments regarding the rooms, bathroom cleanliness, breakfast quality, and value for money. We are disappointed that these aspects did not meet your expectations, and we will certainly share your remarks with the relevant department managers for careful review and improvement. Guest comfort and service quality are very important to us, and we regret that we were not able to fully demonstrate this during your stay. Thank you again for your feedback, which helps us improve our services. Kind regards, Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 0.5/5

Terence B. Couples - Confirmed reviews ALL

As an Accor ALL Platinum member, I expected a much higher standard of service and hospitality. Unfortunately, the experience was undermined by several issues. Most concerning was that our room ran out of shower gel/body wash and, despite repeated requests over two days, it was never replenished. This is a basic housekeeping requirement. In addition, the service at both check-in and check-out was unfriendly and unhelpful. The reception staff came across as dismissive, and requests for assistance were not handled professionally. My request to speak with the Duty Manager was also refused. I don't think they like tourist. Combined with a disappointing breakfast, this stay fell well below expectations for both the Mercure brand and the price charged. At breakfast we were asked multiple times each day for our room number. This was an embarrassment. Write it down!

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your visit. It is disappointing to learn that the service you received did not align with the high standards we strive to uphold, especially for our esteemed Accor ALL Platinum members. We acknowledge your concerns regarding the replenishment of amenities in your room and the service you experienced at both check-in and check-out. Your comments regarding the professionalism of our reception staff have been noted, and we will ensure this is addressed. Furthermore, we are sorry to hear that your breakfast experience was less than satisfactory. Our team is committed to providing a welcoming environment, and your feedback will assist us in making improvements. We appreciate your valuable input and hope that you might consider giving us another opportunity to provide you with a stay that reflects the quality of the Mercure brand. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Other web-users rate our hotel

  • 648 reviews 9.5/10 Location
  • 721 reviews 6.6/10 Room
  • 728 reviews 8.9/10 Service
  • 23 reviews 3.9/10 WiFi
  • 335 reviews 7.8/10 Breakfast
  • 319 reviews 4.4/10 Comfort
  • 275 reviews 7.4/10 Cleanliness
  • 100 reviews 4.1/10 Value

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