Mercure Napoli Centro Angioino 4 stars

Customer review rating (ALL Rating) 4.3/5 1,090 reviews

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Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 NAPOLI, Italy

Description

Hotel extras

  • Strategic location in the center of Naples; see Naples on foot!

  • Breakfast on a terrace with view of the Maschio Angioino and the sea

  • 5-minute walk from Molo Beverello with boats to Amalfi Coast

  • Easily accessible by car, possibility of affiliated garages

  • Palazzo Reale, Galleria Umberto, Quartieri Spagnoli, "Napoli Sotterranea"

Our accommodation(s)

Hotel location

Mercure Napoli Centro Angioino

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 NAPOLI
Italy

GPS:40.840234, 14.253838

Telephone
Fax +39 081 552 9509

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ANGIOINO CAFFE

Unwind in our modern, elegantly designed bar with a Neapolitan flavor, the perfect setting to enjoy a variety of local delicacies. Our bar is open daily from 6:00 AM to 10:30 PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,090 reviews

Customer review rating 4.5/5

John L. Couples - Confirmed reviews ALL

Polite and professional.

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that you appreciated the value of your experience. Your compliments about our staff's professionalism are greatly appreciated. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 0.5/5

Stephane T. Business - Confirmed reviews ALL

I ask 3 times to fix my shower without any action during 2 days - finally they give me another room

Dear Guest, Thank you for your feedback. I sincerely apologize for the inconvenience you experienced with the shower and the delays in addressing the issue. Your comments are important to us, and we will take them into consideration for future improvements. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 4.0/5

Antonio S. Families - Confirmed reviews ALL

RAS, thanks for the welcome drink for all my family. The rumor in the Air Conditionner was fixed. But teh temperature was not able to decrease. THX

Dear Guest, Thank you for your kind words regarding your family's welcome drink. We are pleased to hear that the air conditioning issue was addressed, and we appreciate your feedback about the temperature control. Your comments are invaluable as we strive to enhance our guests' experiences. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 3.5/5

Cyril G. Couples - Confirmed reviews ALL

Room nice and clean Bathroom a bit old Open Mini bar great given the rate Value for money not fantastic room at 330 rather expensive

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed the location and breakfast terrace. However, we take note of your concerns regarding the bathroom's condition and the perceived value for money. Your comments are valuable as we continuously strive to enhance our guests' experiences. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Customer review rating 2.0/5

Mark S. Couples - Confirmed reviews ALL

The hotel staff were very friendly and had excellent customer service. However the room did not meet what it said. It was not sound proof at all, we heard every Vespa, laugh, bottle and bang. No air conditioning until it hits 28 degrees, however the hotel gave us a fan to use. No hand towels or face washers. 3 in one body gel, shampoo and conditioner. No body lotion. Bar not open until 6pm daily. No restaurant in the hotel but plenty nearby which were great. Plus a super small convenience store next door that had basics. Water saving measures means extremely poor water pressure in the shower, it takes so long to wash the soap off. And the shower itself was so small if you bent slightly you touched the walls. A number of tiles in the bathroom had big cracks or pieces taken out of them. The bed and pillows were ok for me but hubby didn’t like it. 1 out of the 2 lifts was not working nearly every second day of our 5 night stay. I would not recommend anyone stay here unless you want the basics and can sleep through anything.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about our staff and their commitment to customer service. However, I am truly sorry to hear that your experience did not meet your expectations in several areas. I understand your concerns regarding noise levels in your room. While we strive to provide a comfortable environment, we acknowledge that certain external factors can affect this. Regarding the air conditioning, our system is designed to activate at specific temperatures, and we appreciate your understanding as we provided a fan for your comfort. I regret that the amenities in your room did not align with your needs, and I will ensure your comments are noted for future reference. We are also aware of the limitations regarding our shower facilities and the operational status of our lifts. Your feedback is invaluable as it highlights areas that require attention and improvement. We thank you for your understanding and hope you consider staying with us again. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Other web-users rate our hotel

  • 630 reviews 9.5/10 Location
  • 702 reviews 6.8/10 Room
  • 701 reviews 9.2/10 Service
  • 23 reviews 3.9/10 WiFi
  • 327 reviews 8/10 Breakfast
  • 306 reviews 4.5/10 Comfort
  • 272 reviews 7.8/10 Cleanliness
  • 194 reviews 7.9/10 Amenities

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