Mercure Napoli Centro Angioino 4 stars

TripAdvisor rating 4.0/5 1,662 reviews
Mercure Napoli Centro Angioino
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Room 1

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Hotel extras

Online check-in and fast check-out, free WIFI, Internet point, Angioino lounge bar open every evening, modular meeting room with free WIFI. Panoramic terrace with a breathtaking view of the Maschio Angioino castle.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Hairdressing salon (Nearby)
  • Concierge
Catering
  • Breakfast
Leisure and activities
  • Well-being
  • Boat excursions (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Napoli Centro Angioino

Via Depretis 123
80133
napoli
italy

Tel: +390814910111

Fax: (+39)081/5529509

Contact email

Check-in from 14h00

Check out up to 12h00

  • AMALFI-NAPOLI :   SITA PORTO

  • POMPEI-NAPOLI :   SITA PORTO

  • STAZIONE CENTRALE :   R2 VIA DEPRETIS

  • CUMA - NAPOLI :   CUMANA MONTESANTO

  • STAZIONE CENTRALE :   METROPOLITANA PIAZZA GARIBALDI

  • By plane

    NAPLES At 5km / 3.11 miles

  • By boat

    MOLO ANGIOINO At 0.2km / 0.12 miles

  • By boat

    MOLO BEVERELLO At 0.2km / 0.12 miles

  • By car

    AUTOSTRADA DEL SOLE At 3km / 1.88 miles

  • By car

    NAPOLI - BARI At 3km / 1.88 miles

  • By car

    NAPOLI REGGIO CALABRIA At 3km / 1.88 miles

  • By train

    NAPOLI MERGELLINA At 2km / 1.24 miles

  • By train

    STAZIONE CENTRALE At 2km / 1.25 miles

GPS :40.840234, 14.253838

Our accommodations

For your comfort, all rooms are soundproofed and have a bathroom, air conditioning, direct dial telephone, satellite TV, Internet connection, minibar and safe.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 37

  • Maximum capacity: 8 people

Find out more

Our guest reviews for
Mercure Napoli Centro Angioino

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,834 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,662 reviews

Disappointing

Customer review rating 4.1/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

I booked a Privilége room as I had to stay 5 nights in Naples on business There was no wifi reception in my room for the entire stay - I was told the techician was off sick so it could not be repaired. In addition the walls in the bedroom were dirty - splashed with sticky liquid ?coffee ?tea ?beer. And generally the room and bathroom were not adaquately clean

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

A bit disappointing

Customer review rating 4.1/5

Elena Couples - 13/11/2019 Confirmed reviews ALL

I did not receive any special welcome as Platinum member and I was requested to pay for the water in my fridge while usually water is provided for free. Moreover, the rooms are quite minimal for the price.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Napoli - centrally located

TripAdvisor rating 4.0/5

Randall A Business - 11/11/2019 TripAdvisor review

this hotel is centrally located in the heart of the Old city - close to everything shopping cruise port and 100's of excellent eateries... if you want to experience the real Naples this is the place to do so !

Perfect

Customer review rating 4.1/5

Anonymous Couples - 02/11/2019 Confirmed reviews ALL

I got the perfect room - 504

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercue Angioino Napoli

Staff were extremely helpful and pleasant

Customer review rating 4.1/5

M. M. Couples - 30/10/2019 Confirmed reviews ALL

First of all we were very pleased to receive a privilege room, especially as this was our first time stay with you as an Accor member :)

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Excellent location

Customer review rating 4.1/5

Carolina A. Couples - 29/10/2019 Confirmed reviews ALL

The hotel has an excellent location. It is clean and comfortable. Breakfast is very good

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

The hotel is perfectly situated for visiting Napoli

Customer review rating 4.1/5

Anonymous Couples - 28/10/2019 Confirmed reviews ALL

We had an issue with the electric outlets not working and the hotel staff persevered and got it fixed and were nice and gracious the entire time.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Useful place to stay, but unremarkable.

Customer review rating 4.1/5

Anonymous Solo - 23/10/2019 Confirmed reviews ALL

Pleasant but underwhelmed staff, clean but tired décor.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, hotel Mercure Angioino Napoli
Customer review rating 4.1/5

User Couples - 21/10/2019 Confirmed reviews ALL

Did not feel valued as an accor member.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, hotel Mercure Angioino Napoli

In average

Customer review rating 4.1/5

Paolo Business - 19/10/2019 Confirmed reviews ALL

Nice location, no particular attention for Platinum members.

Dear Platinum Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Claire Hargreaves - GM

Comfortable and conveniently located

Customer review rating 4.1/5

Ailhlin Solo - 16/10/2019 Confirmed reviews ALL

The hotel has an amazingly convenient location and is very comfortable and tastefully decorated. The breakfast was adequate and probably standard for a city centre hotel. It would have been good if the terrace had been accessible in the evening but I suppose there are reasons

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Mercure Napoli Angioino Centro - A Good Stay

TripAdvisor rating 4.0/5

Inspire583287 Couples - 13/10/2019 TripAdvisor review

Stayed at this hotel for five nights in October 2019 as part of a leisure break to the Naples area, Pompei etc. and had a good experience. Staff were helpful and efficient, room was clean and well maintained and the breakfast was excellent, both in terms of the terrace location overlooking the castle (and current Metro building site - always nice to watch other people working when on holiday!) and the wide choice of food. Hotel is well-located near many of the main tourist and shopping sites but a fair (nearly 30 min) walk from the main railway stations. Main drawback is the lack of an in-house bar or decent lounge facility - the breakfast terrace would make an excellent dual-use location. We are by no means big bar users but it would be nice to have somewhere to go to relax/read outside the hotel room of even for a quick drink before heading off to one of the many excellent local restaurants. Despite this, we enjoyed the hotel and it would be a strong contender for a return stay if we find ourselves in Naples again.

If you Need wifi, don't stay here

TripAdvisor rating 4.0/5

Tom G Solo travel - 10/10/2019 TripAdvisor review

Hotel is OK, but did not have wifi at all for the five nights I stayed there. The staff made no effort to fix the problem. They just threw up their hands when asked about it. Breakfast was good. Room was clean and comfortable.

Ok hotel, but no wifi.

Customer review rating 4.1/5

Tom Solo - 09/10/2019 Confirmed reviews ALL

Hotel was acceptable. Room was comfortable. WiFi never worked in 5 days. The person at the front rudely responded that it was raining. I told her it didn't work before the rain started. She just threw up her hands. Five days later it still didn't work.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Average

Customer review rating 4.1/5

Andi Couples - 05/10/2019 Confirmed reviews ALL

The hotel was centrally located with walking distance to tourist attractions. We asked for a non smoking room; however, when we arrived the room smelled like someone has just smoked in it. Took a while for the smell to go away. Beautiful view from the restaurant terrace. Rooms need upgrading, and sound proofing please! The room we stayed at was facing the main road and it was very noisy. Not comfortable at all.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mecure Angioino Napoli
Customer review rating 4.1/5

Ana J. Business - 03/10/2019 Confirmed reviews ALL

I enjoyed very much mY Stay in the hotel. Room was impeccably clean, and front desk staff was very Professional and attentive.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Angioino Napoli

Cannot recommend

Customer review rating 4.1/5

Tt Couples - 01/10/2019 Confirmed reviews ALL

Overall a very underwhelming experience. Upon arrival (13h) the receptionist barked "check in is a 14h", no welcome, no nothing. As Accor Platinum I can check in early, which was suddenly possible after I told her the same. The room (Privilege) was very minimalist and decidedly underdressed. The bed and mattress were old and uncomfortable. Wifi was not working when on the bed only in the front part of the room. The best part of the hotel is the breakfast but even there the service was found wanting. At 11.13h I was thrown out of the breakfast room as breakfast finishes at 11h. By all means remove the food but don't throw your guest out. No Platinum welcome amenity was provided. A very poor experience.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Good enough

Customer review rating 4.1/5

Dino A. Business - 30/09/2019 Confirmed reviews ALL

If you are lookig for an hotel near to the port then go for it, is very convenient and good service.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Soundproof rooms?

TripAdvisor rating 4.0/5

mivh2019 Business - 30/09/2019 TripAdvisor review

The website suggests soundproof rooms ... if I understood Italian I could have understood every conversation on the street - even though I was on the fourth floor. There was no other room available. In addition, the check-out was poorly. I paid prior to arrival through the online check-in, received an email of payment confirmation, a paper version of the payment on arrival, but then was told at check-out that I hadnt paid. The member of staff at reception was very rude. I refused to pay and then eventually she let me go.

Overcharged

Customer review rating 4.1/5

Anonymous Couples - 29/09/2019 Confirmed reviews ALL

Booked and prepaid our room one year in advance. Mistakenly chose one guest instead of two. I was charged over €100 more upon arrival for the second guest. I can understand maybe €20, But this was excessive and the hotel was not willing to make any preparation for the problem. Also, paid extra for a view room with balcony. The balcony doors were cabled shut. Was not able to reach the shutters outside the balcony doors to open them. Had no view or a balcony. These issues lead to a poor experience.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli
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