Room (600) not clean ( hair on the floor), bathroom doorscratching over the floor, bathtube slmost not reachable( much too high situated)

Good location, good breakfast, nice staff, hotel was average, no real view, air condition broken

I have stayed here a few times before. Once over a week and then a return visit soon after. I asked for a quiet room but none was provided.

Nice stay.

the hotel has a good location. The room 403 I had was a bit noisy from the busy street and the matress was very poor from the bed.

I think this hotel needs complete renovation, every time is something happening… shower jot working, heating not working, waiting for hot water more than 5 min ….

We booked at the last minute. The location is great - it has a metro station opposite and is 4 minutes walk from the ferry. The room was soundproofed and on the sixth floor had nice views above the rooftops of Naples. The bed seemed soft, but we both slept well. The reason this is a 7 instead of an 9 is because they were a bit tight with the teabags and the room lacked character! One English Breakfast t-bag in the room and when we asked for more - they sent 1 more up! The ladies on the front desk were very helpful when asked about excursions and places to eat. There was also a nice bar down the street which did good pastries and coffee for breakfast.

centrally located with the underground nearby perfect to explore the city, very friendly staff, I asked for a quiet room and we got a room on the backside which was excellent. Thank you for the great stay.

Breakfast was very very limited but serves with smile by efficient staff. (It still doesn't worth the price). Room was big enough and quiet.

Well, it was OK.. I read a lot of bad reviews, and I thought I would find something really bad, but it was not the case. I arrived at 20:00 and they were already waiting for me. The room was quite OK, it was very cold outside, but the heater was on. There was a view to the Port, what was also OK. A minibar with 2 waters, juice were available, but I didnt drink it - but in fact I used the minibar to make some Proseccos colder, so it is really an interesting advantage. A disvantage: There were no Bottle opener, so I could not open some red wines. I could have also asked at the recepcion, but OK.. The only problem, we payed for breakfast for 2 people, the 3 days we stayed, but e could have only breakfast the first day... we just renounced to it, very simple, egg prepared since 7h and extremely dry, artificial juices... If I knew it would be this kind of breakfast, I would not pay... I decide never more pay breakfast in advance, just to avoid such situation.. after the first day, we left every morning to have breakfast outside. Anyway, I would come back to stay in Mercure (just refusing the breakfast). The location is really perfect, quite near the Alibus stop - so just a quick ride to the Airport.

Staying in the Mercury hotel gives you comfort and good feeling. Location is amaZing and you have quick approach to all spots of Napoli and metro station. Breakfast is very good experience on the terrace.

Very cozy place but to jot be on the street room because it’s very noise

Room was clean and well presented. Disappointed that there was nowhere in the hotel to eat or get a drink.

Your staff are amazing. and extremely helpful. The hotel location is amazing. However the pictures of your rooms on the website do not match the dated room that I was given. Had I not pre paid I would have left the hotel and gone somewhere else. Most disappointing I'm afraid.

Perfectly located hotel in the center of the city, close to all the sights, a small comfortable room with a beautiful view of the fortress with balcony. Nice staff and hotel management! Thanks a lot. we will come again!