Mercure Napoli Centro Angioino 4 stars

The hotel has an excellent location. It is clean and comfortable. Breakfast is very good

We had an issue with the electric outlets not working and the hotel staff persevered and got it fixed and were nice and gracious the entire time.

Pleasant but underwhelmed staff, clean but tired décor.

Did not feel valued as an accor member.

Nice location, no particular attention for Platinum members.

The hotel has an amazingly convenient location and is very comfortable and tastefully decorated. The breakfast was adequate and probably standard for a city centre hotel. It would have been good if the terrace had been accessible in the evening but I suppose there are reasons

Stayed at this hotel for five nights in October 2019 as part of a leisure break to the Naples area, Pompei etc. and had a good experience. Staff were helpful and efficient, room was clean and well maintained and the breakfast was excellent, both in terms of the terrace location overlooking the castle (and current Metro building site - always nice to watch other people working when on holiday!) and the wide choice of food. Hotel is well-located near many of the main tourist and shopping sites but a fair (nearly 30 min) walk from the main railway stations. Main drawback is the lack of an in-house bar or decent lounge facility - the breakfast terrace would make an excellent dual-use location. We are by no means big bar users but it would be nice to have somewhere to go to relax/read outside the hotel room of even for a quick drink before heading off to one of the many excellent local restaurants. Despite this, we enjoyed the hotel and it would be a strong contender for a return stay if we find ourselves in Naples again.

Hotel is OK, but did not have wifi at all for the five nights I stayed there. The staff made no effort to fix the problem. They just threw up their hands when asked about it. Breakfast was good. Room was clean and comfortable.

Hotel was acceptable. Room was comfortable. WiFi never worked in 5 days. The person at the front rudely responded that it was raining. I told her it didn't work before the rain started. She just threw up her hands. Five days later it still didn't work.

The hotel was centrally located with walking distance to tourist attractions. We asked for a non smoking room; however, when we arrived the room smelled like someone has just smoked in it. Took a while for the smell to go away. Beautiful view from the restaurant terrace. Rooms need upgrading, and sound proofing please! The room we stayed at was facing the main road and it was very noisy. Not comfortable at all.

I enjoyed very much mY Stay in the hotel. Room was impeccably clean, and front desk staff was very Professional and attentive.

Overall a very underwhelming experience. Upon arrival (13h) the receptionist barked "check in is a 14h", no welcome, no nothing. As Accor Platinum I can check in early, which was suddenly possible after I told her the same. The room (Privilege) was very minimalist and decidedly underdressed. The bed and mattress were old and uncomfortable. Wifi was not working when on the bed only in the front part of the room. The best part of the hotel is the breakfast but even there the service was found wanting. At 11.13h I was thrown out of the breakfast room as breakfast finishes at 11h. By all means remove the food but don't throw your guest out. No Platinum welcome amenity was provided. A very poor experience.

If you are lookig for an hotel near to the port then go for it, is very convenient and good service.

The website suggests soundproof rooms ... if I understood Italian I could have understood every conversation on the street - even though I was on the fourth floor. There was no other room available. In addition, the check-out was poorly. I paid prior to arrival through the online check-in, received an email of payment confirmation, a paper version of the payment on arrival, but then was told at check-out that I hadnt paid. The member of staff at reception was very rude. I refused to pay and then eventually she let me go.

Booked and prepaid our room one year in advance. Mistakenly chose one guest instead of two. I was charged over €100 more upon arrival for the second guest. I can understand maybe €20, But this was excessive and the hotel was not willing to make any preparation for the problem. Also, paid extra for a view room with balcony. The balcony doors were cabled shut. Was not able to reach the shutters outside the balcony doors to open them. Had no view or a balcony. These issues lead to a poor experience.