Friendly reception and clean room. Good sound-proofing which blocked out the street and the railway noise - room would benefit from air-con in the warmer rooms. Starting to look a little tatty, and we could smell cigarette smoke in the corridors and stairwells.

Staff was very helpful but could know at least some English or at least simple communication in English.

Bed was clean ,room nice but hairs on toilet seat and in bathroom! V disappointed as I've used the Ibis a lot.

Breakfast was downgraded and the wifi was not functioning well.

I chose the hotel because of the Accor brand, and because of its price. Thus, I knew that it would lack certain amenities, but I did expect to find a box of tissues in the bathroom. But otherwise, covered the basics. Appreciated TV with international channels. Good breakfast. Staff was welcoming and did a good job. They were able to offer suggestions about Covid testing. All in all a fine stay.

Been to this hotel already in the past and chose it again for its location near the train station and the town center. It is clean and comfortable, the only "issue" that I had not notice in my previous visit has been the shaking provoked by the trains running near the wing where my room was located. In the past my rooms had always been in the opposite side of the building.

For breakfast, surprisingly and disappointingly, there was no self-service buffet. It was impossible to help oneself as usual. Instead, we had to stand in a very long queue to get something to eat and drink. Moreover, if you wanted a second cup of coffee, you had to queue again standing behind many persons. It was very tiring, especially for people having difficulties to stay standing such a long time. We will not come back as long as they don't reinstall the former buffet system.

The hotel was located next to the central station, not the best place to go for a walk at night, but ok if you arrive by train or by plane. The room was old, but very clean. The mattress was comfortable, the bed though was really noisy and loud so that we couldn’t sleep. The television was broken and we asked for it to be repaired or removed since it would make noises through the night and neither was it replaced nor removed. The safe would work only by passing one personal credit card (!)

Overall the hotel is great but the weak Aircon meant I was unable to sleep properly. Good location near the train station and bus to the airport with plenty of places to eat around the area .

This price of the hotel is not very competitive compared with the hotels in the same neighborhood. The duvet provided is very dirty with full of different stains.

Not well organized and we selected the more expensive option to be able to get free cancelation and they retained the 1st night as guarantee, also demanded guarantee in advanced

Hotel has good central location, just 15 mins by bus from airport. The facilities and service were all what I expect from hotels in the Ibis brand. There was a good selection for breakfast each day and was of a high quality. .

Great location just 250 metres from Napoli Centrale. 100 metres from metro. Needs a bit of tender loving care. Staff helpful & friendly and from what I saw very tolerant and patient. Would recommend it.

Clean, efficient and friendly place withh a good breakfast selection but lacking in basic amenities like refrigerator, iron and coffee facilities in the room I had. The double room only provided a single chair which might be difficult for a travelling couple. The location was very handy. Literally a few minutes walk from Napoli Centrale (main train station), Napoli - Porta Nolana (Regional trains) and Napoli - Piazza Garibaldi (Metro network). Moving around is quick and easy. Easy walk to any number of eateries and shops. Nice place to stay if you're happy with basic amenities.

Extremely helpful staff, fast check-in and check-out, very clean room, good air-condition, good breakfast, rooms larger than standard Ibis hotels, close to central station, unfortunately poor neighborhood but this is not Ibis fault.