Novotel Caserta Sud

Novotel Caserta Sud 4 stars

Customer review rating (ALL Rating) 4.1/5 83 reviews

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Description

Hotel extras

  • Large garden with terrace and outdoor swimming pool

  • Tranquil and relaxing environment

  • Conveniently located near Caserta Sud highway exit

  • Comfortable and functional Family Rooms

  • Pets allowed

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Caserta Sud

Ss 87 Sannitica Km 22 600
81020 CAPODRISE
Italy

  • By plane

    NAPOLI CAPODICHINO At 23km / 14 miles - Shuttle paying

  • By boat

    NAPOLI HARBOR At 32km / 20 miles

  • By car

    CASERTA SUD At 0km / 0 miles

  • By train

    CASERTA At 3km / 1 miles

GPS:41.041667, 14.324167

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our accommodation(s)

A large room with King bed, en suite bath or shower, sofa bed, work area, TV set, WIFI connection, hair dryer, safe. Up to 2 adults A modern spacious room with king-size bed, en suite shower, sofa bed, ergonomic work area, TV, WIFI connection, hair dryer, minibar and tea & coffee making facilities. Up to 2 adults and 2 children.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  83 reviews

TripAdvisor Rating  3.5/5  821 reviews

Good Stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Interior finishing to be improved, but overall experience more than positive.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room was cold. Compared to other Novotel (in Italy) this hotel has a lower level on cleaning and structure. But at the moment there are no other possibilities in Caserta as Accor proposal. Some times happens that I need to remember them that I am a Gold Partener and the have to give me the wellcome drink.

Gentile Sig. B., Desideriamo ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Caserta Sud. Siamo spiacenti che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la preghiamo di accettare le nostre più sincere scuse. Il nostro albergo ha riaperto a settembre e siamo in fa se di riorganizzazione del personale e di ristrutturazione delle camere. Il nostro obiettivo è proprio quello di allinearci quanto prima agli altri alberghi del gruppo. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgiamo, i nostri più cordiali saluti La Direzione e lo Staff di Novotel Caserta Sud

Visiting Naples

TripAdvisor rating 3.0/5

590drisr Couples - TripAdvisor review

Personel is super nice. Breakfast is super fresh and complete (although it lacks from fruits). Negative point is definitely the rooms which are really old and not so clean (carpet is overused and bathroom completely outdated and far from clean).

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence: in this week we will start the renovation of our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Bad Experience

TripAdvisor rating 1.0/5

RajasekharPisapati Families - TripAdvisor review

The air conditioner in the room was not functional and my repeated request for repair did not yeild result. The change of room also did not help. Result was that we could not sleep in the night and were sweating. The temperature was well maintained in the corridor and the restaurants though. The experience continued in Venice also forcing me to think whether the state of rooms is kept so by design in Novotel. However, all in all I would not stay in Novotel in my next visit to Europe. The male steward in the restaurant in Caserta Sud was very rude and asked us to get up from the table during our breakfast and change to another table. Clearly he did not like us being there which he displayed in more ways than one. Rajasekhar Pisapati

Dear Mr Pisapati, Thank you so much for sharing with us your considerations about your stay. We apologize for your bad experience and for all issues. We investigated about all your feedback to avoid to repeat in future the same. If you are a LCAH member, please contact us at this e-mail address: H8954-GM@accor.com. Best regards. The Management and Staff of Novotel Caserta Sud.

Only 4 km away from the Reggia Outlet

TripAdvisor rating 3.0/5

Tsvetanka D Couples - TripAdvisor review

If you are planning to visit the Reggia outlet, definitely chose this hotel. It is situated close to the outlet center and the staff is very polite. Park your car at the secure parking of the hotel!!!

Dear Tsveti_ID, thank you for to explain your stay on TripAdvisor community. We very much appreciate your comments regarding your stay at the Novotel Caserta Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The General Manager and the Staff of Novotel Caserta Sud

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