Novotel Caserta Sud 4 stars

Customer review rating (ALL Rating) 4.5/5 390 reviews

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Ss 87 Sannitica Km 22 600, 81020 CAPODRISE, Italy

Description

Hotel extras

  • Large garden with terrace and outdoor swimming pool

  • Tranquil and relaxing environment

  • Conveniently located near Caserta Sud highway exit

  • Comfortable and functional Family Rooms

  • Pets allowed

Our accommodation(s)

Hotel location

Novotel Caserta Sud

Ss 87 Sannitica Km 22 600
81020 CAPODRISE
Italy

GPS:41.041667, 14.324167

Telephone
Fax +39 0823 516043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CASERTA SUD BISTROT

Novotel Caserta Sud Bistrot offers a menu that mixes tradition and innovation. All guests appreciate the new cuisine with unique dishes with an unforgettable taste. There is also a local wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  390 reviews

TripAdvisor Rating  3.6/5  909 reviews

Customer review rating 2.5/5

Claudio S. Families - Confirmed reviews ALL

The blankets provided were only one-and-a-half size for a double sofa bed, and there was no duvet cover. Breakfast quality was very poor, with no allergen information displayed. My wife, who is lactose intolerant, became ill after eating scrambled eggs that contained lactose and had to stay in the room for the entire day. When I complained, I was told the eggs were made with lactose-free milk, despite the fact that earlier that same day we had been told that lactose-free milk was not available when we asked for a cappuccino

Dear Claudio S., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly concerning the bedding and breakfast quality. I want to address your concern about the bedding provided for the double sofa bed. We understand the importance of adequate bedding for a comfortable stay, and your comments will be taken into account as we evaluate our room amenities. Additionally, I regret the lack of a duvet cover, which we strive to ensure is available to all our guests. Regarding breakfast, I understand how critical allergen information is for guests with dietary restrictions. While our breakfast offerings are designed to accommodate various dietary needs, I apologize for the confusion surrounding the lactose-free options. It is our standard practice to provide clear allergen information for all dishes, and I regret that this was not effectively communicated to you. Your feedback is invaluable as it highlights areas where we can improve our services. Please know that we take guest concerns seriously and will continue to work on enhancing our offerings. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide a better experience. Best regards, Novotel Caserta Sud

Customer review rating 4.5/5

Cente V. D. W. Business - Confirmed reviews ALL

Ideal for a few nights

Customer review rating 0.5/5

Yasir M. Friends - Confirmed reviews ALL

I want to tnx two girls in Reception for welcoming and hospitality, the issue was for reception in night shift it was not helpful and not answering the telephone in the night time .

Dear Yasir M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the hospitality provided by our daytime reception staff. However, I regret to learn about your experience with the night shift. Your comments will be shared with our team to ensure we continue to enhance our service quality, especially during night hours. Best regards, Novotel Caserta Sud

Customer review rating 5.0/5

Nikola D. Families - Confirmed reviews ALL

After a long day of traveling, Novotel Caserta Sud was great place to recharge and properly rest. We had a great time there.

Customer review rating 3.5/5

Stefan L. R. Business - Confirmed reviews ALL

Der Kaffee beim Morgenessen ist ungeniessbar und von sehr schlechter Qualität. Bitte verbessern Sie das.

Sehr geehrter Gast, wir entschuldigen uns für diese Unannehmlichkeit, wir werden unseren Kaffee verbessern. Wir hoffen, Sie bald wieder zu sehen! Novotel Caserta Sud Staff

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Other web-users rate our hotel

  • 251 reviews 8.1/10 Location
  • 432 reviews 7.8/10 Room
  • 414 reviews 9.3/10 Service
  • 298 reviews 7.6/10 Breakfast
  • 188 reviews 7.6/10 Cleanliness
  • 63 reviews 4.8/10 Amenities
  • 38 reviews 9.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.