Information message

Novotel Caserta Sud Hotel 4 stars

Customer review rating 4.1/5 1,606 reviews

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Caserta Sud
See on a map
+ 20 Services

Hotel extras

  • Large garden with terrace and outdoor swimming pool

  • Tranquil and relaxing environment

  • Conveniently located near Caserta Sud highway exit

  • Comfortable and functional Family Rooms

  • Pets allowed

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Caserta Sud

Ss 87 Sannitica Km 22 600
81020 capodrise
italy

Tel: +390823826553

Fax: (+39)0823/516043

Check-in from 14h00

Check out up to 12h00

  • By plane

    NAPOLI CAPODICHINO At 23.5km / 14.6 miles - Shuttle paying

  • By boat

    NAPOLI HARBOR At 32.3km / 20.07 miles

  • By car

    CASERTA SUD At 0.6km / 0.37 miles

  • By train

    CASERTA At 3.1km / 1.93 miles

GPS :41.041667, 14.324167

Hotel services

NOVOTEL CAFE

Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
    • Express
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 126 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 6 connecting rooms
    • 105 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Italian
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • NAPOLI CAPODICHINO Additional charge
    • NAP Additional charge
  • Novotel Caserta Sud Additional charge
    • On site
    • 100 parking spaces
    • Private
Well-being
  • Novotel Caserta Sud
    • Outside
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Video game area
    • Play area
    • Indoor playground for children

Our accommodation(s)

A large room with King bed, en suite bath or shower, sofa bed, work area, TV set, WIFI connection, hair dryer, safe. Up to 2 adults A modern spacious room with king-size bed, en suite shower, sofa bed, ergonomic work area, TV, WIFI connection, hair dryer, minibar and tea & coffee making facilities. Up to 2 adults and 2 children.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
Novotel Caserta Sud

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,606 reviews

TripAdvisor Rating 3.5/5

812 reviews

Nice stay

Customer review rating 4.5/5

Boris Couples - 23/09/2019 Confirmed reviews ALL

We stayed only one night to catch morning flight from Napoli airport. The staff extremely polite and helpful,great location,safe parking place(although chargeable but amount is reasonable),convenient room,will not hesitate to stay again.

Not satisfied with the hotel

Customer review rating 1.5/5

Roj Couples - 06/09/2019 Confirmed reviews ALL

The hotel and rooms were very old and not looked green, there was an alarm was running all nights which would not let you sleep. There was a sewage smell close to pool and parking area. The hotel was not up to accor standard also there was no upgrade or welcome pack for platinum members.

Dear Rojand N., Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Meet the expectations of Novotel Hotel

Customer review rating 4.0/5

Mrs T. Families - 25/08/2019 Confirmed reviews ALL

Friendly staffs, clean and comfortable room. Good facilities.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. The Management and Staff of Novotel Caserta Sud

Not too bad nothing special unfortunately...

Customer review rating 3.5/5

Nicholas O. Families - 04/08/2019 Confirmed reviews ALL

The hotel doesn't really seem to accommodate families, rooms were cramped and outdated, one lady in the restaurant was fantastic despite the reception not knowing what time breakfast closed at she extended the time for us! Staff were very nice but the hotel owners seem to not understand their guests...

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Dated

Customer review rating 3.0/5

Anonymous Couples - 25/06/2019 Confirmed reviews ALL

Staff friendly, but the room was dated and dirty, for instance lots of small hairs in the bathroom. Breakfast - okay but eggs poorly cooked.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management of Novotel Caserta Sud

Disgusting and dirty place.

Customer review rating 0.5/5

Dawid Business - 19/06/2019 Confirmed reviews ALL

Room is not cleaned properly. There is a big problem with cleaniness in the bathroom (a lot of melt in theshower, old urine stains near the toilet.. AC is basically not working, during night is very hot and dull. The worst hotel in Italy we have even slept.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, General Manager and Staff of Novotel Caserta Sud

Bella

Customer review rating 4.0/5

Michele Families - 19/06/2019 Confirmed reviews ALL

Bello

In urgent need of renovation

Customer review rating 1.0/5

Anonymous Couples - 24/04/2019 Confirmed reviews ALL

The hotel is in urgent need of renovation (common areas looking like falling apart as well as the rooms full of stains - carpets, couch or the linens); the beds are nor comfortable (too used as well as the pillows); and the "public parking" is clearly insufficient

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In Agust we will start the renovation of our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

No air conditioning in April

Customer review rating 1.5/5

Ec Families - 18/04/2019 Confirmed reviews ALL

The evening we arrived the room was very hot and I turned on the air conditioning just to realise that it is getting even hotter. Next morning I told reception the A/C is not cooling and when I returned in the evening there was no change. I called the reception and they sent someone to check it and he told me that the system is working either on cooling or heating and because it is April it is still in winter heating mode.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. The Management and Staff of Novotel Caserta Sud.

SATISFAIT

Customer review rating 4.0/5

Martine Families - 14/04/2019 Confirmed reviews ALL

PERSONNEL TRES AGREABLE. CUISINE EXCELLENTE. SAUF TELEVISEUR: AUCUNE CHAINE EUROPEENNE. DECONCERTANT. SOMMES FRANCAIS.

Visiting Naples

TripAdvisor rating 3.0/5

590drisr Couples - 09/04/2019 TripAdvisor review

Personel is super nice. Breakfast is super fresh and complete (although it lacks from fruits). Negative point is definitely the rooms which are really old and not so clean (carpet is overused and bathroom completely outdated and far from clean).

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence: in this week we will start the renovation of our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Bad Experience

TripAdvisor rating 1.0/5

RajasekharPisapati Family - 18/05/2017 TripAdvisor review

The air conditioner in the room was not functional and my repeated request for repair did not yeild result. The change of room also did not help. Result was that we could not sleep in the night and were sweating. The temperature was well maintained in the corridor and the restaurants though. The experience continued in Venice also forcing me to think whether the state of rooms is kept so by design in Novotel. However, all in all I would not stay in Novotel in my next visit to Europe. The male steward in the restaurant in Caserta Sud was very rude and asked us to get up from the table during our breakfast and change to another table. Clearly he did not like us being there which he displayed in more ways than one. Rajasekhar Pisapati

Dear Mr Pisapati, Thank you so much for sharing with us your considerations about your stay. We apologize for your bad experience and for all issues. We investigated about all your feedback to avoid to repeat in future the same. If you are a LCAH member, please contact us at this e-mail address: H8954-GM@accor.com. Best regards. The Management and Staff of Novotel Caserta Sud.

Only 4 km away from the Reggia Outlet

TripAdvisor rating 3.0/5

Tsvetanka D Couples - 01/09/2015 TripAdvisor review

If you are planning to visit the Reggia outlet, definitely chose this hotel. It is situated close to the outlet center and the staff is very polite. Park your car at the secure parking of the hotel!!!

Dear Tsveti_ID, thank you for to explain your stay on TripAdvisor community. We very much appreciate your comments regarding your stay at the Novotel Caserta Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The General Manager and the Staff of Novotel Caserta Sud

Business Stay at Novotel Caserta

TripAdvisor rating 5.0/5

330pierres Business - 24/11/2014 TripAdvisor review

As my work needed me to travel around the Napoli region, the Novotel Caserta was well positioned, just off the Autostrada, about 40 minutes from Napoli Airport, to support m needs, the breakfast had a good selection and the dinner specials of the day were all good.

Dear Pierre, thank you very much for your review. We are very happy that your expectations are been satisfied. Hoping to welcome you again we send you Warm regards. La direzione e lo staff di Novotel Caserta Sud

Great hotel

TripAdvisor rating 5.0/5

Glenn M Friends getaway - 18/09/2014 TripAdvisor review

Clean rooms, extra amenities like beautiful swimming pool, and exercise facilities, and excellent restaurant. We were afraid it would be very plain because it is in an industrial area, but were completely surprised about how wonderful the hotel was.

Dear Glenn, thank you for your very wonderful review which you posted following your stay with us. We would love to welcome you back next time you are in Caserta. Warm regards. La Direzione e lo staff del Novotel Caserta Sud

good service and breakfast, but ......

TripAdvisor rating 3.0/5

dovetown Family - 30/08/2014 TripAdvisor review

it's a good hotel in a very quite area (restaurants closed really early,more than you wish it to be.)Breakfast is really nice and rich and the pool is ok. It's also quite near to Caserta Royala Palace, a place you must visit.But the fact that since the afternoon hookers and prostitudes are on both sides of the road 10 meters out of the hotel does'nt make you feel nice, especially if you have 2 small kids! Actually prostitudes are all over the place, in every corner. We had a car and that's why we did'n t mind so much CAUSE WE DID 'NT have to walk, but what if we did'nt have? It looks a bit danger.

Dear Guest, Thank you very much for your kind review. We have already reported to authorities what you reported us about the sense of danger that you felt out of our hotel. I very much look forward to welcoming you back to Novotel Caserta Sud. Best regards. Daniele Garofalo General Manager

Convenient location to travelers with car

TripAdvisor rating 4.0/5

curlings Family - 05/08/2014 TripAdvisor review

Located about 20km north of Napoli, this hotel is near to the "Centro commerciale Campania" and "La Reggia Designer Outlet". The location is convenient for visitors who travel with car. Though it seems not so secure the surrounding environment, It is comfortable at least in the hotel, and the staffs are kind. Room is cleaned in average condition compared with others. And breakfast is proper considering that the hotel provids affordable price for the lodging. It is recommendable for whom travel with a car, interested in shopping near the place.

Dear Guest, Thank you very much for your review. It is great to hear you enjoyed the kindness of our staff. I look forward to welcoming you back in the near future. Best regards. Daniele Garofalo General Manager

Do NOT stay here

TripAdvisor rating 1.0/5

Patrick2102 Family - 12/05/2014 TripAdvisor review

We booked this hotel as it advertised 2 pools: in- and outdoors. The indoor one did not exist and when the staff then verified the information on the hotel website they just shrugged. The staff was very unfriendly and unhelpful - definitely not focussed on the guests. The general state of the hotel was poor, such as threadbare carpets. The lack of interest for the guests was well demonstrated by the display bowls at the breakfast bar: these had mouldy oranges in it. Worst hotel ever!! Do not stay here.

Dear Patrick2102, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager and the Staff of Novotel Caserta Sud

Italian hospitality

TripAdvisor rating 5.0/5

Gerard L Business - 08/11/2013 TripAdvisor review

The desk staff are very helpful and efficient with a friendly and respectful manners. I was impressed by the restaurant staff as they went the extra mile to accommodate my requirements. A little difficult to find it after the exist from the motorway, my sat nav did not recognise the exact location, but I only wasted 15 minutes before I located it.

Dear Gerard, Thanks for your review. I am glad you had a good stay with us. See you on your next trip! Kind regards General Manager and Staff Novotel Caserta Sud

Inability of managing the hotel

TripAdvisor rating 2.0/5

Jae-Keun L Family - 14/08/2013 TripAdvisor review

In general, the room price is satisfactory relative to the states of the hotel. But I felt the sub-managers in the hotel had the attitude of racial discrimination. For example, the breakfast that I've reserved was normal (14 euro per person), but the submanager urged to my family to eat light one (7 euro per person). He thought, I guess, that the Asians like us might get the cheaper ones. Of course, I raised this issue to the receptionist and got an apology from him, but still I am upset.

Dear ennovator, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager and the Staff of Novotel Caserta Sud

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in capodrise