Novotel Caserta Sud 4 stars

Breakfast could be better

Our flight was canceled so United sent a bus to take us here for the night. The staff was friendly enough but the room is disgusting. My husband and I had to share one bath towel, there were stains all over the walls and floors, and the complimentary meal we got for our canceled flight was cold pasta and french fries. The photos they provide are definitely not from this hotel.

I had a problem with my rental car, I called the hotel, they send me a taxi. The next day they helped me to find a public transport to the airport to get my car.

The service was great and the front desk was especially helpful. The facility was awesome, I personally loved the rain shower and furniture/decor. The only issue I had was the need for an extra pillow to prop my head (I sleep on my side). I used a second one from the couch to help, but my sleep was rough. However, the staff and everything else more than made up for it. (And the proximity to the market across the street was also a plus.)

I booked a room in Caserta Sud hotel because the website indicates that a shuttle service is available. I've specifically asked for this service while doing the reservation on the website. Nobody told be no shuttle doesn't exist or not available nor free. That means I had to pay for taxi back and forth from the airport which is a really expensive amount I didn't plan to pay. Also, I had a reservation for 2 persons and only one set of towels but this is a detail compared to the cost of the "no shuttle" concern. I am a regular customer of accors hotels both for professional and personal stays, and the reservation in Novotel Caserta hotel is definitively the worst experience I had.