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Novotel Caserta Sud Hotel 4 stars

TripAdvisor rating 3.5/5 794 reviews
Novotel Caserta Sud
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Large garden with terrace and outdoor swimming pool

  • Tranquil and relaxing environment

  • Conveniently located near Caserta Sud highway exit

  • Comfortable and functional Family Rooms

  • Pets allowed

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • NAPOLI CAPODICHINOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Caserta Sud

Ss 87 Sannitica Km 22 600
81020
capodrise
italy

Tel: +390823826553

Fax: (+39)0823/516043

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NAPOLI CAPODICHINO At 23.5km / 14.6 miles - Shuttle paying

  • By boat

    NAPOLI HARBOR At 32.3km / 20.07 miles

  • By car

    CASERTA SUD At 0.6km / 0.37 miles

  • By train

    CASERTA At 3.1km / 1.93 miles

GPS :41.041667, 14.324167

Our accommodations

A spacious room with king-size bed, en suite bathtub or shower, sofa bed, work area, TV set, WIFI connection, hair dryer and safe. Up to 2 adults A modern spacious room with king-size bed, en suite shower, sofa bed, ergonomic work area, TV, WIFI connection, hair dryer, minibar and tea & coffee making facilities. Up to 2 adults and 2 children.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room

  • Max. number of persons: 4
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: Regional

Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Quiet and relaxing atmosphere for snackings light meals wine tasting cocktails ideal also for business breaks. MEDIASET PREMIUM set and WI-FI connection

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
Novotel Caserta Sud

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,533 reviews

tripadvisor

TripAdvisor Rating 3.5/5

794 reviews

Nice stay

Customer review rating 4.1/5

Boris Couples - 23/09/2019 Confirmed reviews ALL

We stayed only one night to catch morning flight from Napoli airport. The staff extremely polite and helpful,great location,safe parking place(although chargeable but amount is reasonable),convenient room,will not hesitate to stay again.

Not satisfied with the hotel

Customer review rating 4.1/5

Roj Couples - 06/09/2019 Confirmed reviews ALL

The hotel and rooms were very old and not looked green, there was an alarm was running all nights which would not let you sleep. There was a sewage smell close to pool and parking area. The hotel was not up to accor standard also there was no upgrade or welcome pack for platinum members.

Dear Rojand N., Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Meet the expectations of Novotel Hotel

Customer review rating 4.1/5

Mrs T. Families - 25/08/2019 Confirmed reviews ALL

Friendly staffs, clean and comfortable room. Good facilities.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. The Management and Staff of Novotel Caserta Sud

Not too bad nothing special unfortunately...

Customer review rating 4.1/5

Nicholas O. Families - 04/08/2019 Confirmed reviews ALL

The hotel doesn't really seem to accommodate families, rooms were cramped and outdated, one lady in the restaurant was fantastic despite the reception not knowing what time breakfast closed at she extended the time for us! Staff were very nice but the hotel owners seem to not understand their guests...

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Dated

Customer review rating 4.1/5

Anonymous Couples - 25/06/2019 Confirmed reviews ALL

Staff friendly, but the room was dated and dirty, for instance lots of small hairs in the bathroom. Breakfast - okay but eggs poorly cooked.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management of Novotel Caserta Sud

Disgusting and dirty place.

Customer review rating 4.1/5

Dawid Business - 19/06/2019 Confirmed reviews ALL

Room is not cleaned properly. There is a big problem with cleaniness in the bathroom (a lot of melt in theshower, old urine stains near the toilet.. AC is basically not working, during night is very hot and dull. The worst hotel in Italy we have even slept.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, General Manager and Staff of Novotel Caserta Sud

Bella

Customer review rating 4.1/5

Michele Families - 19/06/2019 Confirmed reviews ALL

Bello

In urgent need of renovation

Customer review rating 4.1/5

Anonymous Couples - 24/04/2019 Confirmed reviews ALL

The hotel is in urgent need of renovation (common areas looking like falling apart as well as the rooms full of stains - carpets, couch or the linens); the beds are nor comfortable (too used as well as the pillows); and the "public parking" is clearly insufficient

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In Agust we will start the renovation of our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

No air conditioning in April

Customer review rating 4.1/5

Ec Families - 18/04/2019 Confirmed reviews ALL

The evening we arrived the room was very hot and I turned on the air conditioning just to realise that it is getting even hotter. Next morning I told reception the A/C is not cooling and when I returned in the evening there was no change. I called the reception and they sent someone to check it and he told me that the system is working either on cooling or heating and because it is April it is still in winter heating mode.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. The Management and Staff of Novotel Caserta Sud.

SATISFAIT

Customer review rating 4.1/5

Martine Families - 14/04/2019 Confirmed reviews ALL

PERSONNEL TRES AGREABLE. CUISINE EXCELLENTE. SAUF TELEVISEUR: AUCUNE CHAINE EUROPEENNE. DECONCERTANT. SOMMES FRANCAIS.

Visiting Naples

TripAdvisor rating 3.5/5

590drisr Couples - 09/04/2019 TripAdvisor review

Personel is super nice. Breakfast is super fresh and complete (although it lacks from fruits). Negative point is definitely the rooms which are really old and not so clean (carpet is overused and bathroom completely outdated and far from clean).

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence: in this week we will start the renovation of our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Congratulations!

Customer review rating 4.1/5

Luiz M. Business - 14/03/2019 Confirmed reviews ALL

It was a very nice experience!

I was well pleased of my stay there.

Customer review rating 4.1/5

P. F. Business - 13/02/2019 Confirmed reviews ALL

I only didn't like the fact that my surname is wrongly introduced in your database. Instead of "F." you registered it differently.

Good price and courtesy

Customer review rating 4.1/5

R. Couples - 06/01/2019 Confirmed reviews ALL

The stay experience has exactly met the expectations, no surprise no hidden costs

It is not a Novotel

Customer review rating 4.1/5

Anonymous Business - 04/11/2018 Confirmed reviews ALL

Dirty, shabby, some staff very unhelpful.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The refurbishment will take place for most of the rooms to guarantee a better experience to each of our guest, following the Novotel standards. We also would like to apologize if our staff members did not assist you as expected, we will investigate on it and we will try to do our best in order to avoid this situation in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Quiet and friendly

Customer review rating 4.1/5

Anonymous Business - 01/11/2018 Confirmed reviews ALL

I did not have to use many appliances like TV, so the stay was almost comfortable

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Caserta Sud. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Staff of Novotel Caserta Sud

Human

Customer review rating 4.1/5

Hilmar D. M. Couples - 11/10/2018 Confirmed reviews ALL

We were very well treated by Valeria a recepcionist. We had a problem with a broken rented car and she was fantastic. In this crazy world we were treated as people and not machines. Very kind and effective this lady. A tip your directions saying Capodrise and it is Caserta need a thought, it drives the GPS crazy. Tks

A nice hotel looking a little tired in places.

Customer review rating 4.1/5

Peter Couples - 15/09/2018 Confirmed reviews ALL

A couple of items that should not have happened but did. Maid service a little hit and miss I booked two rooms one for my friends, the towels were not changed for four days and my room the shower soap was not replaced every day. Carpets in dining room showing signs of wear.

It was just okay

Customer review rating 4.1/5

Shane Couples - 13/09/2018 Confirmed reviews ALL

Poorly staffed bar and restaurant area. Receptionist scared us with the area saying leaving our car outside may not be a good idea. Rooms very tired and basic . Morning breakfast very average and not much choice. Probably would not like to stay again

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely The Management of Novotel Caserta Sud

Impolite Staff, Poor Hospitality

Customer review rating 4.1/5

Anshuman C. Business - 06/09/2018 Confirmed reviews ALL

Staff not good and impolite. Not hospitable. Not valued as an Accor Gold member. First hotel where I would rate it this poor.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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