Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,444 reviews

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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • A MYR10 Tourism Tax per room per night applies to all foreign guests, payable at the hotel.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,444 reviews

TripAdvisor Rating  3.7/5  4,737 reviews

New Year surprise 🎆

TripAdvisor rating 4.0/5

WN7 TripAdvisor review

We stayed in one of their suites for 7 nights and welcomed in the New Year here. We didn’t expect to see a tiny glimpse of the KLCC fireworks from our room and the fireworks from the KL tower near the lifts so that was a good surprise for us as a family as we did not want to brave the crowds. As always, excellent services by the housekeeping team and the concierge team who welcomed us with bright smiles and greetings every time we returned. Happy to be back at the Novotel and looking forward to our next stay!

Triple cheers for travellers

TripAdvisor rating 5.0/5

Mary T TripAdvisor review

The gentleman at the bar on the ground floor was helpful and pleasant to speak with. And, recommended Accor’s loyalty programme to explore hotels, travel and dining experiences.

Dear marytH9634PX, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that our gentleman at the ground floor bar made your visit enjoyable and took the time to introduce Accor’s loyalty programme to you. Your kind words truly mean a lot to our team, and we look forward to welcoming you back to Novotel Kuala Lumpur City Centre for another great stay. Yours sincerely Angelia Ku General Manager

Customer review rating 2.0/5

Rebecca C. Families - Confirmed reviews ALL

Despite arriving at the hotel 2 hours after checkin time, we were told our room was not ready so we needed to wait 15 minutes for the cleaners to finish. After 15 minutes, I checked at reception but the room still was not ready and was told another 15 minutes. This continued for an hour. We were asked to wait in the bar area which, with three small children, after a long day of travelling was not what we needed. Had we been told the room would take at least an hour, we could have walked across the road to the mall or done anything other than wait. Eventually we were given the keys to 1 of our two rooms and were told the keys for the other room would be given to us when the room was ready. These delays were not a good start to the stay. The rooms themselves were lean and comfortable. We did have an issue witht he airconditioning that it was badly dripping and made the area of carpet near the bathroom very wet. We advised reception and while they fixed the drip, they failed to dry the carpet so everytime we walked in or out of the bathroom, our feet got wet. Regarding the food services in the premier lounge and the breakfast restaurant. I was highly concerned about the temperature the food was served. It was neither hot nor cold. This was consistant over the 3 night stay.

Dear Rebecca C., Thank you for taking the time to share your feedback following your recent stay at Novotel Kuala Lumpur City Centre. We sincerely apologise for the inconvenience you experienced, particularly upon arrival. During your stay, the hotel was experiencing exceptionally high occupancy, and unfortunately, a number of departing guests did not check out on time. This resulted in a delay in room readiness despite our housekeeping team working diligently to prioritise cleaning and prepare rooms as quickly as possible for incoming guests. We regret that the waiting time was longer than expected and that clearer communication was not provided, especially considering your travel with young children. We are also sorry to learn about the air-conditioning issue and the discomfort caused by the wet carpet, as well as your concerns regarding food temperature at the Premier Lounge and breakfast restaurant. Please be assured that your feedback has been shared with the relevant teams for immediate improvement. While we are pleased to know you found the rooms comfortable, we truly regret that these shortcomings impacted the start and overall experience of your stay. Your comments are invaluable in helping us enhance our service standards. We hope to have the opportunity to welcome you back in the future for a much smoother and more enjoyable experience. Yours sincerely Angelia Ku General Manager

Customer review rating 2.5/5

Lee S. Y. Couples - Confirmed reviews ALL

the breakfast buffet was not meeting to our expectations for a premium hotel. could be better.

Dear Lee S. Y., Thank you for taking the time to share your feedback following your recent stay with us at Novotel Kuala Lumpur City Centre. We are pleased to hear that you had a good stay overall. We sincerely regret that our breakfast experience did not meet your expectations. Your comments regarding the limited selection and the delays in replenishing items have been noted and shared with our culinary and service teams for immediate review and improvement. Consistency and quality are important to us, and we apologise for the inconvenience caused. We truly appreciate your feedback, as it helps us enhance our services, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Julie B. Families - Confirmed reviews ALL

My family and I stayed for 6 nights at the Novotel KLCC over the new year period.

Dear Julie B.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

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Other web-users rate our hotel

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  • 1,177 reviews 8.2/10 Cleanliness
  • 990 reviews 5.5/10 Comfort
  • 914 reviews 6.7/10 Breakfast
  • 176 reviews 5.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.