Mercure Paris Gare de l'Est Magenta Hotel 3 stars

Good: Luggage service Bad: Standing at 11pm in front of Hotel and not getting access due to reception not available with other 8 people ringing the bell continueosly, whil having wind and 5 degree at sunday evening

The room was small but comfortable, clean and quiet. The breakfast was great and offered eggs, bacon, sausage, fruit, and pastries. The staff were friendly and helpful.

Great

Warm welcome and helpful staff, room spotless clean

This is more of an "Ibis" than a Mercure; very basic with small rooms. Relatively expensive (though all of Paris is poor value). Otherwise OK; good location near the train station, helpful and pleasant staff.

Very enjoyable stay,nice staff very helpful.

let me first start by saying that I have stayed in numerous Mercure hotels and have had great service. This stay was not pleasant. We had 3 rooms and there was something wrong with each, and they did not fix the problems. One room didn't have heat nor A/C, another room didn't have A/C and the other didn't have heat. The staff promised to have the problems fixed, but the issues were never fixed. One couple had to change rooms and when they did, the room they moved into had people sleep in the bed. They had to go back to the original room. This was a big inconvenience for all 3 parties.

No gold upgrade, but staff was very welcoming, and room quiet and comfortable. mattress was a little hard for my taste, but that is a question of preference.

A hotel that I will remember for the friendly and helpful staff, and the good location. Rooms are very small, but comfortable. Bathroom has a decent seize. Good for a short stop in Paris.

Very nice and conveniently located hotel, excellent value for money. Very nice and helpful staff. Quiet area but still central, close to Paris Metro and main train stations (Gare de l'Est, Gare du Nord).

I have stayed in this hotel maybe half a dozen times in less than a year. A convenient location for me close to Gare de l'Est and Gare du Nord. Comfortable and quiet, with little improvements each time. This time they had a better wifi (easier to connect to) and a wonderful new shower gel (Nuxe).

Absolutely friendly staff. The room was a bit small and the environment loud (you can hear the corridor noices intensively), but all in all a great stay in a central place of Paris.

Comfortable, very central Room very small, and receptionist not always there to open door.

Well appointed rooms, though rather on the small side, especially the first room we were offered. Receptionist was particularly helpful when we asked for a change to an alternative room. Staff were pleasant, helpful and efficient.

Great stay at this Mercure Hotel - found the location great for connecting to the City Bus Tour and for walking down to the River. Would recommend.