Mercure Paris Gare de l'Est Magenta Hotel 3 stars

Very pleasant and well equipped bedrooms with small, but adequate, showerroom. Corridor sub-Mondrian design is dated and fussy. Lobby and Bar areas small but well appointed. Pleasant and attentive staff, let down by a reception and check in area that is unwelcoming and confusing to the customer on Arrival … made worse by these areas being overheated ( 26degC?) and very unpleasant for the customer who is possibly overdressed and has probably struggled with luggage to get to the hotel. Some disturbance from street noise but this is to be expected and is only intermittent.

I book this hotel at least 6-7 times per year. Ideal location near Gare de l'Est and very comfortable hotel. Just 2 small things: somehow I always appear as "German" on the system of the hotel, although I book as French and my French nationality is correct on my Accor account. I think it is an issue with the Accor system because it has happened at other hotels but I sometimes lose time at check-in. The invoices for once reached me by e-mail, but why are they labelled "duplicata de facture" and not simply "facture"?

Room was great. Apart from the departure staff, reception staff seemed uninterested. Despite having checked in online, key was not ready upon arrival. Hallways needed cleaning. Restocking of food, beverages and even plates, mugs at breakfast was very bad-

A warm welcome when arriving at this very well located hotel. Nice room, good and helpful staff, slept well! Will come back!

I did get stuck in the lift for 15 minutes and the lift was out of action for a lot of our stay, so this was an issue. Very friendly and helpful staff. Clean and modern rooms. Great breakfast.

Comfortable room and nice bathroom. Breakfast was great.

Location is good. Room is spacious and clean. Staff is helpful. The only thing is that we are on the ground floor which outside is the location for garbage collection truck so it is quite noisy for a great part of time at time and early morning

The hotel was chosen due to its location. I experienced the following problems during the stay: > The toilet got clogged after the first usage > The HVAC was not warming the room > There were no shoe shine sponges in the room Unfortunately I didn’t had the opportunity to complaint as this happened too late. Besides being ALL Platinum, I did not receive a room upgrade which happened several times in France.

Happy with the stay overall. Room was abit small, decent breakfast and nice staff

I have stayed at this hotel multiple times in the past, and it has usually been satisfactory. The location is ideal for me coming in from Gare de l’Est, it is comfortable and simple, and the breakfast is more than adequate. However this most recent visit was punctuated by a somewhat indifferent welcome and an issue with the hot water in my room, initially met with suspicion when I first reported it, then indifference again. The following morning a manager (i assume) offered an apology of sorts, but I certainly did not feel special, as my ACCOR status is supposed to entitle me to.

very good

Friedly Welcome Clean small room nur for Paris Quite good

The stay in the hotel was nice. Nice clean room, proper hot water, comfortabel beds. Breakfast was sufficient. A little more quality bread would be appreciated. Staff was polite Only really bad thing was the closing of the metro. Nowhere this was advertised, only that they run on a different schedule (aka less trains). This is not the fault of the hotel but did take away vital points from the experience.

This is more of an "Ibis" than a Mercure; very basic with small rooms. Relatively expensive (though all of Paris is poor value). Otherwise OK; good location near the train station, helpful and pleasant staff.

Very nice and conveniently located hotel, excellent value for money. Very nice and helpful staff. Quiet area but still central, close to Paris Metro and main train stations (Gare de l'Est, Gare du Nord).