Sofitel London Heathrow Hotel 5 stars

Customer review rating 4.5/5 43,184 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel London Heathrow
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Room 1

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Hotel extras

  • On-site leisure facilities, including a gym and spa

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 14h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodation(s)

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room, Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room, king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft

Accessible Classic room with Queen Bed and walk-in shower

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

Accessible Superior room with King Bed and bath

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Menu (PDF)

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

*Open from 10am - 4pm.* Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow.

Menu (PDF) Cocktail menu (PDF)

Lunch

05:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Non contractual photo

*CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Non contractual photo

*Open from 4pm - midnight* Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

43,184 reviews

tripadvisor

TripAdvisor Rating 4.5/5

15,092 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent Hotel

Customer review rating 4.5/5

D C. Couples - 25/09/2020 Confirmed reviews ALL

Excellent hotel, ideally located with convenient parking and access to Terminal 5

Dear D C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Being directly connected to Terminal 5 at Heathrow Airport means we are only a short walk away from the terminal . It is great you found our hotel to your liking and that the location was ideal for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located by airport

Customer review rating 4.5/5

Jo Solo - 25/09/2020 Confirmed reviews ALL

Welcoming

Dear J C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. It is great you found our hotel to your liking and that the location was ideal for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

convenient

Customer review rating 4.5/5

Caroline W. Solo - 24/09/2020 Confirmed reviews ALL

convenient location within T5. good clean comfortable rooms- Accor quality and standard.

Dear Caroline Jane w., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great hotel and location

Customer review rating 4.5/5

Neil Couples - 24/09/2020 Confirmed reviews ALL

Brilliant hotel to stay when flying from or into Heathrow Terminal 5

Dear Neil Adrian J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. It is great you found our hotel to your liking and that the location was ideal for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Extremely well located

Customer review rating 4.5/5

Rb Families - 24/09/2020 Confirmed reviews ALL

Excellent

Dear Ruth B., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to.It is great you found our hotel to your liking and that the location was ideal for you. I would like to thank you for your kind feedback and we look forward to welcoming you back for another stay very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great Package from Hotel

Customer review rating 4.5/5

Keith R. Couples - 24/09/2020 Confirmed reviews ALL

Arrived to discover that HOliday Extras booking was parking only at twice the price hotel offered for room and parking , great praise for Alinta on reception for rescuing the situation for us , will only book direct in futute as no help at all from holiday extras who added insult to injury by refusing a credit note . Well done to the hotel great room and excellent food provided great start to holiday !

Dear Keith R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am very pleased to know that Alina was able to help you with your reservation.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great stay

Customer review rating 4.5/5

Safeer A. Couples - 23/09/2020 Confirmed reviews ALL

Really happy with how we were treated and our stay was comfortable and a great experience thank you.

Dear S a., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to know we could offer you a comofrtable stay and we cant wait to welcome you again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Ideal for early T5 start, but not cheap

Customer review rating 4.5/5

Ribena Couples - 23/09/2020 Confirmed reviews ALL

We have used the Sofitel several times and it is perfect for an early departure from T5. Excellent service and good rooms this time as usual. The restaurant is quite expensive, with few alternatives in the vicinity.

Dear Robin B., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. We are delighted to welcome you again and I am pleased to know that you had an comfortable stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback in regard to the food price , I will share your observation with relevant managers to improve our service offering. It is great you found our hotel to your liking and that the location was ideal for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent

Customer review rating 4.5/5

Lisa Families - 23/09/2020 Confirmed reviews ALL

Hotel felt very clean and I liked the Covid-19 measures. Deborah at the front desk was excellent and Vlad in the restaurant was fantastic.

Dear Lisa T., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure both Vlad and Deborah will be thrilled to see their name being mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Lovely welcoming hotel, very clean and spacious rooms , breakfast and food from the restaurant excellent, upgrade on room good value

Customer review rating 4.5/5

Penny Couples - 22/09/2020 Confirmed reviews ALL

Loved our stay nothing was a problem, walk to terminal eased travel plans

Dear Penny H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…
Customer review rating 4.5/5

Stuart Friends - 22/09/2020 Confirmed reviews ALL

Good experience given the current situation in relation to all things travel.

Dear Stuart E., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Luxurious

Customer review rating 4.5/5

Peter T. Solo - 22/09/2020 Confirmed reviews ALL

From the moment I arrived I was made to feel like a valued guest. The whole experience, from the check in to the check out was luxurious. The room was spotless and the bed was opulent. I had an excellent night’s sleep and after a good breakfast, enjoyed a short stroll to the airport terminal and began my journey. I will definitely be staying at the Sofitel again, before each journey.

Dear P T., Thank you for your kind review following your recent stay here at Sofitel London Heathrow. It is wonderful to note that you were able to take full advantage of our highlighted facilities, which met your expectations. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. I am pleased to know that our team have gone above and beyond to make you feel welcomed and comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Very good facilities, a warm and generous welcome and great service in the restaurant/bar.

Customer review rating 4.5/5

Steve P. Friends - 22/09/2020 Confirmed reviews ALL

From the warm and efficient welcome that we received, to the attentive service we experienced in the restaurant/bar, I can't fault our overnight stay.

Dear Steven P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Convenient, but poor value product

Customer review rating 4.5/5

Andy L. Couples - 22/09/2020 Confirmed reviews ALL

We stayed at the Sofitel for one night prior to an early flight. It’s a bit of a maze to find the hotel from the terminal, but the route is nicely styled. When we arrived at reception it was busy and a bit chaotic. The reception area is laid out so badly with the water feature simply in the way with guests unsure where they should queue. I checked in online as requested, but this literally made no difference as I still had to queue with everyone else. Management seemed more bothered about getting dining reservations made while people were queuing than actually getting people checked in. At check in we were offered access to the Club Lounge for a “discounted” £50, which we declined. We were however given a complimentary upgrade to a Luxury room. The room itself was fine. Bland and brown, a decent size but the space wasn’t well used. There was ample room for a couple of comfy chairs, but there’s was only one. The air conditioning was effective but rattled the whole time. We ate at the bar where service was attentive and swift. The food was good, but they’ve chosen not to serve any desserts in the bar which was a bit weird. You were steered towards the restaurant of that’s what you wanted. We didn’t bother. Overall this hotel seems to be trading solely on the fact that it’s connected to T5. In the future I think we’re likely to stay at another terminal and just jump on a bus to T5 as the Sofitel offers poor value compared with other nearby properties.

Dear Andy L., Thank you very much for sharing your honest feedback following your stay at Sofitel London Heathrow. When inviting our guests to share their experiences, we are prepared to hear the good and not so good - this is the only way that we can identify any potential issues and address them so we are grateful for your time sharing this. I am sorry to learn of the issues you experienced during arrival time . I am pleased to know that the size of the room was convienint for you and I appreaciate your comment about the space used in the room. I will share your comment with relevant managers to improve service offering. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great location and beautifully clean

Customer review rating 4.5/5

Rachel M. Couples - 22/09/2020 Confirmed reviews ALL

From the car meet and greet we assumed there would be signs from departures unfortunately there wasn’t. There was only signage when you entered one of the lifts not on the outside. Otherwise we had an excellent stay, hotel was lovely and clean. Staff are very friendly. Very convenient hotel to stay for an early flight with a walk through to terminal 5. We’d stay here again. Only slight criticism is the use of twinings tea bags in the room which are completely in biodegradable - a little Easy change hotels could make to improve their plastic footprint in the age where we are throwing away so much single use plastic.

Dear Rachel M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your observation I appreciate your feedback in regards of the signage at the Heathrow Airport but due to the Heathrow rules we have restricted numbers of signage that we are allowed to provide . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

It was really lovely to be back.

Customer review rating 4.5/5

Larissa W. Solo - 22/09/2020 Confirmed reviews ALL

Booking was easy. Checking in on line was easy. The car park had empty slots. The reception was well organised, with friendly and helpful staff. The room was spacious, comfortable and clean. And the restaurant was as I remembered it: a special place to be, with the same staff members as last year. It was great to be back.

Dear Larissa W., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. It is a pleasure to welcome back our regular guest. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent felt welcome and safe 10 out of 10

Customer review rating 4.5/5

Julie P. Couples - 22/09/2020 Confirmed reviews ALL

Greeted with care and respect all information passed on clearly great experience

Dear J P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Ideal stay before an early flight

Customer review rating 4.5/5

Mrs G. Couples - 22/09/2020 Confirmed reviews ALL

Very polite and courteous staff. Experience obviously somewhat different to usual due to Covid precautions - which were all managed very well.

Dear G C., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Best choice for terminal 5

Customer review rating 4.5/5

Yvonne W. Couples - 22/09/2020 Confirmed reviews ALL

Covid measures were good and not intrusive. Check in online makes for seamless arrival. Beds are always comfy and rooms quiet. Towels large and soft. We always stay here if we are at Heathrow terminal 5 because it is convenient and a welcome oasis.

Dear Yvonne W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an comfortable stay and enjoyed your visit at our hotel. It is a pleasure to welcome back our regular guest. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. Thank you for sharing your experience and we cant wait to see you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

great staff

Customer review rating 4.5/5

Anonymous Solo - 21/09/2020 Confirmed reviews ALL

The man on reception who served me was immediately aware I was profoundly deaf and with wearing masks its very difficult for me to communicate, he immediately got a paper and pen and wrote everything down. To be thats being proactive

Dear Simon L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very pleased to read your comment ,I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

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