Sofitel London Heathrow Hotel

Customer review rating (ALL Rating) 4.5/5 45,854 reviews

ALLSAFE approved hotel

Sofitel London Heathrow
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+ 19 Services

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Certified Covid-19 PCR saliva based self-administered test kit available.

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Bespoke Park and Fly packages available.

  • 3 AA Rosette awarded restaurant, all day dining, tea salon and a sports bar.

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 15h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 45 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 605 rooms
    • 10 rooms for people with reduced mobility
    • 25 family rooms
    • 63 connecting rooms
    • 605 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Portuguese
    • Spanish
    • French
    • Italian
    • Polish
    • German
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Sofitel London Heathrow
    • On site

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

45,854 reviews

TripAdvisor Rating 4.5/5

15,358 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great hotel and so convenient for terminal 5

TripAdvisor rating 5.0/5

bfaquinn Business - 29/11/2021 TripAdvisor review

Efficient check in, very friendly and helpful. Good night sleep before early flight. So convenient for terminal 5, excellent location. I can strongly recommend for a quick overnight stop before a flight from terminal 5.

Daytime Stay.

TripAdvisor rating 5.0/5

J3931HYtrevors 29/11/2021 TripAdvisor review

Sofitel Heathrow seems to be unique in offering high quality hotel accommodation at the airport. We took a room at the end of a long haul flight (from Australia) as a way of recovering and getting some quality sleep before continuing our journey within the UK. The hotel offers daytime use of rooms for those arriving in the morning, as we did, at a reduced rate which represents good value. Fully satisfied.

Sharing Thanks with Team Sofitel LHR T5

TripAdvisor rating 5.0/5

ADRIAN N Business - 28/11/2021 TripAdvisor review

My last international Hotel stay was 14th March, 2020. So you can imagine how pleased I was to be back at my "home away from home" this month at this caring, full-hospitality, professionally-run oasis of a hotel. Sofitel LHR T5 is so far removed from being "an airport hotel", and now re-opened, is gradually returning to the wonderful experience you can have on every visit.

Well located

Customer review rating 4.5/5

Ian G. Families - 25/11/2021 Confirmed reviews ALL

Room comfortable but could do with more computer terminal

Brilliant location if using Terminal 5!

Customer review rating 4.5/5

Rob W. Couples - 25/11/2021 Confirmed reviews ALL

Good overall experience especially as we were upgraded as guest of the day!

Dear Rob W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I would appreciate if you could share it with TripAdvisor community. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect Location.

Customer review rating 4.0/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Simply used as an overnight stop before an early morning flight.

Dear Jennifer M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Good location but was OK

Customer review rating 3.5/5

Anonymous Friends - 25/11/2021 Confirmed reviews ALL

There was only one restaurant open which could not accommodate all residents and the bar closes at 11pm which is disappointing for a virtual 24 hour airport as we arrived/landed 10pm

Well located and stress free

Customer review rating 5.0/5

Miriam M. Solo - 25/11/2021 Confirmed reviews ALL

I had a nice stay. My first book was on Expedia and my second book, I did that on arrival because I was refused traveling back because I did the wrong Covid test. So it was so easy for me to lodge that day.

Dear Miriam Mamiyah M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent value

Customer review rating 4.5/5

Kevink Couples - 25/11/2021 Confirmed reviews ALL

Stayed in a lovely, large room, with tv in the bathroom (although we couldn’t find the remote) coffee making facilities and an iron and ironing board. Used the stay and park facility which meant as we left the room, we were almost in the departure lounge! It was that easy. Coming back was even easier, we walked to the lift for the hotel, along a short corridor and the lift straight into the car park. Couldn’t be better!

Dear K K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 5.0/5

Maria F. Couples - 25/11/2021 Confirmed reviews ALL

Helpful friendly staff, excellent breakfast

Really convenient and comfortablr

Customer review rating 3.5/5

L C. F. Couples - 25/11/2021 Confirmed reviews ALL

Problems were staff who were trainees both in restaurant and reception. Otherwise a good stay

Overall an excellent stay.

Customer review rating 5.0/5

Anonymous Solo - 25/11/2021 Confirmed reviews ALL

Check in administrator was friendly and efficient. Room was clean and comfortable. Concierge was excellent organising a taxi to take me to a covid test center. Wake up call service was very cheerful.

Dear {guest_first_name} B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Good stay

Customer review rating 5.0/5

Chimaroke O. Solo - 25/11/2021 Confirmed reviews ALL

The hotel hospitality is top notch, from the concierge to the reception. Nice place to stay and good and quality services

Dear Chimaroke O., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…
Customer review rating 4.5/5

Tim C. Couples - 25/11/2021 Confirmed reviews ALL

Very pleasant staff throughout the hotel, excellent room, and good quality food in French restaurant. Very impressed, will stay here again.

Dear T C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 3.5/5

Andrew J. Couples - 25/11/2021 Confirmed reviews ALL

Our experience was mostly good except for in the Cafe bar. The serving staff didn’t seem to have a clue as to what was going on but were saved by the prompt intervention of the management.

Wonderful stay location fabulous

Customer review rating 4.5/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Lovely room very quiet would not hesitate to return!!

Dear Heather L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

great place to stay for the airport

Customer review rating 4.0/5

Andrew R. Couples - 25/11/2021 Confirmed reviews ALL

Great Hotel brilliant location for the airport. Quite disappointed in the Restaurant Vivre. Extremely poor quality for furniture in very bad repair, tatty and unclean. Not the 5 star at all.

Hugely convenient and a very comfortable room

Customer review rating 4.5/5

Paul B. Couples - 25/11/2021 Confirmed reviews ALL

It was great to be situated right next to the terminal at Heathrow and made the early flight experience far more pleasant. Room was really well equipped and comfortable. Staff were friendly and efficient. The hotel was extremely clean. Little baffled by the lighting in the bathroom which turned itself off overnight and required the room card to be removed and re-entered to switch on again, rather than just switching the switch again.

Always great

Customer review rating 4.5/5

Anonymous Solo - 25/11/2021 Confirmed reviews ALL

The hotel and staff are excellent - only one thing to mention, the carpet in the bedroom has worn down and is very shiny and slippy and I nearly fell a number of times. I called my elderly parents who are staying there in January, right away to tell them to keep their shoes on until they go to bed which isn’t great for a hotel of this quality.

Overnight Stay

TripAdvisor rating 5.0/5

Inspire437821 22/11/2021 TripAdvisor review

Excellent overnight stay as always. Best hotel for direct access to Heathrow Terminal 5. It has excellent parking that leads you straight to the hotel reception. Lovely rooms, with great beds. Restaurant was good and food very good too.

Dear Inspire437821, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service and our location. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Ryan Nicholls-General Manager Sofitel London Heathrow

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