Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,538 reviews

Best price
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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,538 reviews

TripAdvisor Rating  4.6/5  22,144 reviews

Certificate of excellence 2025

An oasis of calm right by Heathrow.

TripAdvisor rating 5.0/5

757simonf TripAdvisor review

Krishna was a great help getting me a seat and ensuring I had a relaxed and I disturbed breakfast, even though I arrived just as service was ending. Super helpful. The home made marmalade was outstanding too, really took me back to memories of my grandmother’s.

Lovely Breakfast and Friendly Staff

TripAdvisor rating 5.0/5

ThePillowTester TripAdvisor review

This was my first time staying here, and I came down for breakfast feeling a bit unsure. However, the reception staff in the dining room—especially Krishna—were incredibly helpful and welcoming. He took the time to explain the food options available, where to enjoy them, and reassured me that someone would take care of my coffee. Today, I also had the pleasure of meeting Harpreet, who looked after my coffee with great attentiveness and warmth. Overall, the staff are genuinely friendly, and the breakfast menu offers a wonderful variety of choices, making the entire experience truly enjoyable.

Warm and kind services.

TripAdvisor rating 5.0/5

Thanong S TripAdvisor review

Excellent service! The staff was professional, friendly, and very helpful. Truly a great experience.It'wonderful time.

Perfect for families and direct access to the terminal

TripAdvisor rating 5.0/5

Lucytravels1990 TripAdvisor review

We stayed here with our 9 month old and everything was catered for. For dinner the chef took items off the menu our son could eat and prepared them in safe cuts. Then at breakfast Angela made us very comfortable and made sure we had everything we needed. The breakfast was perfect for us and our son. He had yogurt, fruit, omelette peanut butter on toast, it was a great variety. The room we booked was a suite with a travel cot, it was perfect as a family so our son could be in the room next to us so we didn’t disturb him. My only negative feedback with the room would be the aircon didn’t really seem to cool the room. This hotel has direct access to the terminal so no hassle at all.

First impressions

TripAdvisor rating 5.0/5

Trek58985233660 TripAdvisor review

The welcome at reception by Aartee was excellent….always first impressions, more hotels she be welcoming as you arrive. A good start to my visit

Dear Mike, Thank you for sharing your kind feedback. We are delighted that your arrival experience set a positive tone for your visit. Your recognition of our colleague’s warm welcome reflects our commitment to gracious, attentive service from the very first moment. We look forward to welcoming you back to Sofitel London Heathrow. Kind regards Mohammed Serhan Hotel Manager

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Other web-users rate our hotel

  • 4,983 reviews 9.4/10 Location
  • 9,542 reviews 7.8/10 Room
  • 8,391 reviews 8.4/10 Service
  • 120 reviews 4.4/10 WiFi
  • 2,264 reviews 8.1/10 Cleanliness
  • 2,045 reviews 4.3/10 Value
  • 1,446 reviews 8/10 Breakfast
  • 1,081 reviews 5.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.