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Novotel Montreal Airport Hotel 4 stars

Customer review rating 4.3/5 1,026 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Montreal Airport
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+ 18 Services

Hotel extras

  • Advantage 1

  • Sports room, indoor pool and whirlpool bath

  • Reception with fireplace, international restaurant and bar

  • 15,069 sq. ft. (1,400 m²) of meeting space with high-speed internet

  • Private outdoor car park with 180 spaces

Hotel location

Novotel Montreal Airport

2599 boulevard Alfred Nobel
Ville St-Laurent
H4S 2G1 montreal
canada

Tel: +1514 337 3222

Fax: (+1)514 337 9222

Check-in from 15h00

Check out up to 12h00

  • BUS TECHNOPARC :  72 ALFRED NOBEL

  • By plane

    P.-E.-T. INTL AIRP At 9km / 5.59 miles

  • By plane

    TRUDEAU INTL AIRPT At 6km / 3 miles

  • By train

    DORVAL At 6km / 3 miles

GPS :45.482498, -73.760841

Hotel services

NOVOTEL TRIO Non contractual photo

EAT - DRINK - ENJOY

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 120 rooms
    • 12 rooms for people with reduced mobility
    • 40 family rooms
    • 24 connecting rooms
    • 120 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
Access to property
  • Shuttle
    • YUL
Well-being
  • Swimming pool
    • Covered
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 256

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Montreal Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,026 reviews

TripAdvisor Rating 4.0/5

655 reviews

Pet Friendly property a big Plus !!!

Customer review rating 4.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Easy check in, clean, pet friendly.

Dear Nathan S., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff ... Well located...

Customer review rating 5.0/5

Linda M. Couples - 10/10/2021 Confirmed reviews ALL

Great hotel Super clean and friendly Everything we can ask for !!!

Dear Linda m., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay and amazing service

Customer review rating 5.0/5

Lucie N. Families - 06/10/2021 Confirmed reviews ALL

The staff is amazing and the hotel is extremely clean my kids had fun thank you

Dear Lucie N., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business Stay

Customer review rating 4.5/5

Carl Business - 27/09/2021 Confirmed reviews ALL

I was here for corporate training. My company's HQ is in Dorval. Part of the training was done at the Novotel

Dear Carl R., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Website lied, no shuttle. Front desk said they would cover taxi, next day they said they wouldn’t costing an extra $30.

TripAdvisor rating 2.0/5

JarretB108 24/09/2021 TripAdvisor review

We wanted this hotel because it was supposed to be closed to the airport. It is in fact a 20 minute drive from the airport. We also were told there was a shuttle to the airport on the website. We called them and they said there is no shuttle but they will cover the taxi there and back. We submitted the receipt (have yet to be paid back) and thought everything was fine. The next day however they refused to cover the cost of an Uber to the airport as they said they would a day before. If they had communicated this online and on the phone before that would have been one thing, but they lied in the end. Usually I don’t post these reviews but it felt deceptive given that the hotel is 20 mins from the airport. We also found dog treats under the bed. The room was comfy so I will give them that. Accor please contact me and make this right!

Good location, good facilities, clean, organized, good coffee in the room, good products for the bathroom.

Customer review rating 4.5/5

Pc Families - 07/09/2021 Confirmed reviews ALL

My family and I are from Ottawa and had to fly to NYC from Montreal, so I booked a night with Novotel because of the convenience to be close to the airport and leave the car at the parking lot for the days we were going to be away. In general, the experience was good. The only negative point is that the hotel doesn't have a shuttle so we had to take taxi to the airport and to the hotel, pay for them and then submit a claim to the hotel's reception to get reimbursed. When I made the reservation I was told that the taxi from the hotel to the airport was paid directly by the hotel, but it wasn't the case, there was a confusion and argument with the receptionists about this. At the end I came back from my trip and submitted the claims with the two receipts. I'm still waiting for an answer.

Dear Pablo C., Thank you for taking the time to tell us about your experience at the Novotel Montréal Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay!

Customer review rating 5.0/5

Sarah Families - 29/08/2021 Confirmed reviews ALL

Excellent! Clean and spacious room. Comfortable beds and located close to our family reunion and the airport. Very convenient.

Very Clean, and Good Stay

Customer review rating 5.0/5

Azzy Families - 23/08/2021 Confirmed reviews ALL

Staff are very friendly and welcoming.

Customer review rating 0.5/5

Anonymous Couples - 18/08/2021 Confirmed reviews ALL

One look , and more importantly, one smell of the room, made us walk right back to the front desk and request a refund. Did not even bother having a look at the washroom or a look out the window…. The room reeked of the smell of cigarette that someone would have tried to cover with the smell of some discount Lysol spray…..Yucchhhh!

Customer review rating 5.0/5

Anonymous Solo - 06/08/2021 Confirmed reviews ALL

Nice staff, easy check in and out, clean room

Good Stay

Customer review rating 3.5/5

Fakher F. T. Families - 20/07/2021 Confirmed reviews ALL

the reception is good The room is clean Excellent room service The location of the hotel is beautiful

Miss communication

Customer review rating 2.0/5

Nita Families - 12/07/2021 Confirmed reviews ALL

My mom and my brother stayed there for their 3 day quarantine. My mom has allergy to garlic. Everyday they mentioned on their order sheets that my mom has allergy to garlic and if she could have her meal with no garlic. Everything the answer was everything is pre-made. What is the point of putting the allergy section on the order sheets if you can't modify your food for your guest's health concerns? She pretty much had nine of your meal during her stay and tried to feed herself her own dry snacks. Eventhough she paid for 3 night stay meal. UNACCEPTABLE

Customer review rating 5.0/5

Justin Solo - 29/06/2021 Confirmed reviews ALL

Excellent

well located

Customer review rating 4.0/5

Anonymous Solo - 18/06/2021 Confirmed reviews ALL

It was covid obligation

Average stay

Customer review rating 2.5/5

Michael K. Solo - 11/06/2021 Confirmed reviews ALL

I booked and prepaid 3 nights at the hotel as per Canada quarantine rules. Given I was a Gold member I was expecting a room upgrade. The room I stayed in was average at best with old carpeting that came off the floor in places. Only decaf coffee was made available and the bed was not that comfortable. Although I paid the 3 nights, I left the hotel as soon as I got my negative Covid test results. I would not go to this hotel again.

Lovely people, except for the manager. Awful room!

Customer review rating 0.5/5

D. M. Solo - 10/06/2021 Confirmed reviews ALL

Superior room was sub standard. Food was inedible.

Our Go To Hotel when in Montreal

TripAdvisor rating 5.0/5

lisegrant2430 12/02/2020 TripAdvisor review

This has become our "go to" hotel when we are in Montreal. The front desk staff have always been extremely friendly and very accommodating whenever we are there. We actually stay in this hotel 5-6 times a year. They accept pets which is great for us since we have a dog that travels with us. You don't hear any traffic from the highway at all. For the 1st time we went to the restaurant within the hotel for dinner and we were very impressed with the food as well. The hotel may not be in the center of lots of restaurants or stores, etc but it is only a short drive to these places. I would definitely recommend the hotel.

Thank you for your feedback, we hope to welcome you in the near future. Leila

Expensive and nothing special

TripAdvisor rating 3.0/5

PierreD68 Business - 29/11/2019 TripAdvisor review

Usual Novotel quality but without perk. Room temperature difficult to adjust, bed looks like a steel structure on the floor without any deco, breakfast is very good but they charge extra for an expresso ?!? Will probably find another place next time

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Leila

Convenient location and comfortable rooms

TripAdvisor rating 4.0/5

Maria C Couples - 17/11/2019 TripAdvisor review

Although located in a business area close to Route 40, this hotel was comfortable, had pleasant staff, very comfortable beds and was surprisingly quiet. We did not eat at the hotel, but had drinks on a couple of evenings and the atmosphere was quiet and pleasant.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leila

Montreal escape

TripAdvisor rating 5.0/5

Grant H Family - 17/06/2019 TripAdvisor review

Montreal on theh Canadian Grand Prix weekend is wild hotels are all full. So we booked at the airport Novotel and were extremely pleased we did. Uber to the metro was reasonable and the breakfast was excellent. Staff are fabulous, friendly and helpful. the hotel is right up to Novoltel standards, excellent.

We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

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