We came in Wednesday , staff extremely pleasant . Came back on Monday the 2nd of May . Late afternoon shift around 6 . Girl at desk extremely!!!!! Rude . She should not be dealing with customers , coloured young girl told us to go bye bye . We wanted the boot off our vehicle and we were told to do it ourself and bring the boot back . We tried but couldn’t and asked another guest to help us as she was extremely un accommodating, downright rude !!

Above Average

We had a park and stay package at the Novotel Montreal Airport and stayed one night upon our return. Although the hotel is a fair distance from the airport it is not significant with taxi service for which you are reimbursed in lieu of a shuttle.

All my requests were taken care of. Thank you

The customer see is terrible, the pool was closed 2 out of the 3 days we stayed, and the batteries were low on my thermostat, and the light bulbs in our lamp were burnt out. Very unsatisfactory.

Nothing special, staff were friendly and efficient, room and hotel was clean. Expected nicer linens, pillows, and towels, they were all pretty industrial/starchy, and bathroom could use some lotion

We stayed one night and did park and fly. The check in was quick. The room was very good and clean. We had a comfortable king size bed. The bathroom had all the soaps and shampoos required for our stay. Really nice set up. We took a taxi to the airport. Taxi arrived 10 min earlier than booked. When we returned to Canada we did not have to wait for a shuttle. Just got a Taxi and back to the hotel to pick up our car. We gave the receipts for our taxi to the receptionist for a refund. Again service was friendly, quick and efficient. All in all we would defiantly stay at the hotel again.

Pleasant

The room was nice and clean, it's a nice hotel overall, staff was courteous and prompt. Not enough parking, need more menu options on restaurant side (especially at breakfast).

service and comfort very satisfactory.

Friendly staff

Wonderful Staff from cleaning to top management… Restaurant and Bar is a plus…

Nice hotel. Great price for park n fly

Easy to find. They accomodated my needs. Happy with service and communication.

This “airport “ hotel is actually a $30 cab ride from the airport….no shuttle. Carpets are filthy and plenty of mold in the shower. They had the nerve to actually charge us sixty dollars for our 5kg non shedding dog to stay in our room. I wouldn’t let my dog on the floor and we kept our shoes on. I advised in my booking that we were bringing our little dog but they didn’t bother to email me that it would cost this outrageous amount. Pet friendly they say,,,,,pet gouging is more accurate.