Novotel Montreal Airport Hotel 4 stars

I like your staff, very nice people.

1. When I booked, while I did get an email concerning the booking, there was no attachment, as indicated, confirming the booking 2. The supplied kettle, for boiling water, had a scum on the inside bottom. I took the kettle to the front desk and was told it would be looked after. Up to the time I checked out, there was no kettle in the room. 3. Upon waking on the morning of checkout, I found a beetle of some sort crawling across my cell phone, which was on the night table beside the bed. I trapped the beetle with a plastic glass and subsequently used a second plastic glass to encase it so I could show the front desk staff at checkout. I presented the beetle at checkout as well as notifying them that the kettle was still missing from my room. The front desk staff said that they were going to leave my account open until they could speak with the manager, possibly making an adjustment to my bill. 4. When I got an email saying my bill was attached, again, there was no attachment. I had to call the hotel and get them to send me the bill, which they did, with no adjustment, or even any word of apology. 5. Last but not least, I was somewhat disappointed that there was no ATM in the hotel for the convenience of guests. I do understand that your organization deals on credit/debit card basis - but your hotel is not within walking distance of any access to an ATM should a guest require access to one.

overnight stay with on site business meeting.

As expected. Clean. Convenient to ABBoffices

Is stayed 2 nights, it was my first stay The coffee machine was broken The USB plugs beside the bed were not working I have advised the first morning the service desk. When I returned back late in the evening, the coffee machine has been changed. But not the USB/power plugs beside the bed....

Excellent

The staff from front desk, to room staff, to restaurant staff are all exceptional!! Every morning I looked forward to going to breakfast because every server was always smiling, so helpful and wished us a great day when we left. I know why our company (WestGroupe) always uses this hotel.

room was clean and quiet. Happy to see a kettle in the room (new from the last time I stayed)

It was for my sisters wedding. The front desk staff was phenomenal. The rooms very clean and inviting. However, the Sunday morning after the wedding on check out day, at 9am, we were awoken several times by housekeeping knocking. We found it quite rude to keep getting disturbed when checkout is only at 11am.

This has become our "go to" hotel when we are in Montreal. The front desk staff have always been extremely friendly and very accommodating whenever we are there. We actually stay in this hotel 5-6 times a year. They accept pets which is great for us since we have a dog that travels with us. You don't hear any traffic from the highway at all. For the 1st time we went to the restaurant within the hotel for dinner and we were very impressed with the food as well. The hotel may not be in the center of lots of restaurants or stores, etc but it is only a short drive to these places. I would definitely recommend the hotel.

great

Heat in my room turned off and on. At times when they came to get the heat turned back on it was 11 degrees in the room. Requested a light be fixed that was not working twice. It was never fixed. On a positive note the meals at breakfast and dinner in the restaurant were very good. Waiters were excellent.

We stayed here for two nights to attend a wedding 5 KM away. Room was clean and modern with all of the USB ports, and great shower head you come to expect from a "new hotel". I do not like fake wood floors replacing the carpet, but understand it is easier to keep clean. Did not like having to lug my own luggage, but they did have a luggage cart available. Pool and hot tub were clean but small. Front desk was excellent. Housekeeping very helpful. The in-room coffee brand was very poor. Would rate a very poor walkability score but easy to get to highways.

Clean nice well-stocked rooms. Friendly staff.

I was here for a wedding and the out of town guests stayed here because it was close to the wedding venue. The room was nice, but I wish there were more light (and maybe a magnifying mirror) in the bathroom for applying makeup. The bar and restaurant were good, but I wish the bar was open a bit later on weekend nights. Overall, I'd recommend this hotel for those staying near the airport.