Novotel Montreal Airport Hotel 4 stars

Superior room was sub standard. Food was inedible.

The room was so clean, but there was no hair shampoo. Also, some of the menu items were not available.

Very clean / very nice staff / very safe.

My wife and I returned from the US and are required by law to quarantine for 14 days. We had no choice but to pay for a 3 day stay at one of the government approved hotels. The good news is that we choose to stay at the Novatel and were very happy with our choice. The bad news is that I paid $1550 for a 3 night stay, and I only stayed for 15 hours or one night and Novatel not reimbursing any portion of the $1550. We know for a fact, that there were hotels on the government list that were reimbursing thei guests that did not stay for the 3 nights. This is really unfair and i hope you can reconsider your decision. i would really appreciate a reply to this request as it will make a difference in my decision making in any future stays at the Novatel for both us personally and the company I work for. You can say this a government rule, but the reality is Novatel is being paid and can make the final decision on reimbursement.......thank you for your consideration

It was actually three good nights I had, I like the service pretty well, all the staff were so polite and good. However I didn't like the food that much, but I saw it was more healthier. Thank you

The hotel was located some way out but was very quiet (good double glazing) the staff were very helpful the room was clean, the bed comfortable and the food was GREAT. I cannot fault this place for the service I received.

It is incorrect to charge for three days what the hotel is charging.

Not happy

Staff was overall very nice. The room was not ideal for quarantine as the windows didn’t open. I received my COVID 19 test results within 12 hours of arriving and left within 24 hours but had to pay the $1000 “fixed price” which makes this the most expensive hotel night I’ve ever paid

Good

Customer service is awesome. There is nothing to complain.

Bad service, very unfriendly staff, terrible meals, smelly musky room. I definitely will never return to this property. Furthermore, I paid 1200$ for 1 night (booked for 3) so I was expecting much better treatment. Definitely service not worthy of the Accord group. I could have stayed in many other properties around the airport for my confinement but chose to stick with Accors as I have been a gold member and always enjoyed my past stays.

Room was very nice, bed very comfortable, food was good.. coffee machine did not work, shower head needed to be fixed.. overall the stay was very nice, absolutely would stay there again…

This has become our "go to" hotel when we are in Montreal. The front desk staff have always been extremely friendly and very accommodating whenever we are there. We actually stay in this hotel 5-6 times a year. They accept pets which is great for us since we have a dog that travels with us. You don't hear any traffic from the highway at all. For the 1st time we went to the restaurant within the hotel for dinner and we were very impressed with the food as well. The hotel may not be in the center of lots of restaurants or stores, etc but it is only a short drive to these places. I would definitely recommend the hotel.

Usual Novotel quality but without perk. Room temperature difficult to adjust, bed looks like a steel structure on the floor without any deco, breakfast is very good but they charge extra for an expresso ?!? Will probably find another place next time