Sofitel Montréal Golden Mile Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 10,912 reviews

ALLSAFE approved hotel

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Sofitel Montreal Golden Mile
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+ 21 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Montréal Golden Mile

1155 Sherbrooke Street West
Montreal - Quebec
H3A 2N3 montreal
canada

Fax: (+1)5147882951

Check-in from 15h00

Check out up to 12h00

  • PEEL:  107 SHERBROOKE

  • SHERBROOKE:  24 STANLEY

  • PEEL:  GREEN PEEL

  • By plane

    DORVAL At 20km / 12.43 miles

  • By plane

    P.E. TRUDEAU (YUL) At 20km / 12.43 miles

  • By plane

    YMX-MIRABEL AIRPORT At 32.18km / 20 miles

  • By car

    DE LA MONTAGNE At 2km / 1.24 miles

  • By car

    GUY At 3km / 1.86 miles

  • By car

    UNIVERSITY At 3km / 1.86 miles

  • By train

    GARE CENTRALE At 0.1km / 0.06 miles

GPS:45.501112, -73.577306

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE RENOIR

Inspired by French cuisine and infused with international flavours, the restaurant Renoir offers fine, inventive cuisine utilizing local products.

Our accommodation(s)

Immerse yourself in the refined decor of our luxury lodgings offering picturesque views of Montreal Canada. Sofitel Montreal Golden Mile offers guests 241 deluxe hotel rooms featuring a collection of indulgent products from Lanvin.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 351

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Montréal Golden Mile

100% genuine reviews from our guests

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ALL Rating 4.6/5

10,912 reviews

TripAdvisor Rating 4.5/5

2,834 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location. Nice finishes.

Customer review rating 4.0/5

Gus Couples - 30/11/2021 Confirmed reviews ALL

Very good accommodation.

Dear Monsieur G., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely, Marc Pichot General Manager

Just okay

Customer review rating 3.0/5

Karen P. Business - 30/11/2021 Confirmed reviews ALL

I stay at the Sofitel Monteal often however I felt that this stay the service level & the cleanliness of my room rather weak. The front desk agent was rather rude when I checked in & she said "is this your first time staying with us" when she couldn't find my reservation. After a long time of searching for my reservation she located it. I then asked her to confirm that my Accor membership number was in my stay (my assistant books my trips) & she said "no, you don't have a membership number attached...even though it was. My room was on the fourth floor which was fine, however the furniture looked dirty & old. Even the bedding looked old. I have another night booked there in 10 days however not sure if I will keep my reservations or cancel & stay elsewhere.

Dear Madame O., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

Poor Service

Customer review rating 1.5/5

Danielle M. Friends - 30/11/2021 Confirmed reviews ALL

I had emailed the hotel in advance as we were celebrating a special occasion, my best friend had just gotten engaged. I wanted to do something special for her and wanted some suggestions, and I was happy to pay for it, however no one responded. We checked in and no one was at the door to greet us. Upon entry we passed the keys to the car but never received a valet ticket. We checked in, the room was nice but cold. We turned the heat up, but it didn’t seem to get any warmer in the room. Breakfast was subpar. We waited at the table for quite some time before someone came to greet us and take our drink orders, I asked for coffee but wasn’t offered any milk with it. My friend ordered an oat latte and received a cold coffee with oat milk instead. The toast was only toasted on one side and that side was burnt. Housekeeping was fantastic. Overall I was not impressed with our stay.

Dear Madame M., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

Very good services

Customer review rating 4.5/5

Marie Friends - 30/11/2021 Confirmed reviews ALL

The service was amazing and the restaurant is fantastic for the food!

Dear Madame G., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

GOOD STAY.

Customer review rating 4.0/5

Anonymous Solo - 30/11/2021 Confirmed reviews ALL

GREAT FRONT DESK. VERY HELPFUL WHENEVER I NEEDED SOMETHING. RESTAURANT STAFF VERY GOOD. MENU NEEDS TO CHANGE. WAS BETTER IN THE PAST.

Dear Monsieur D., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely, Marc Pichot General Manager

Good location

Customer review rating 3.0/5

Anonymous Families - 30/11/2021 Confirmed reviews ALL

Generally good but had a very poor experience at the restaurant on Saturday

Dear Monsieur R., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures regarding your experience at the restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

I was again mostly delighted with my stay at Sofitel

Customer review rating 4.5/5

Montreal V. Families - 30/11/2021 Confirmed reviews ALL

I got the same room as my last stay-spacious and bright, well appointed, wonderfully comfortable bed, In room espresso maker!

Dear Monsieur G., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

nice hotel

Customer review rating 4.0/5

Pierre Business - 30/11/2021 Confirmed reviews ALL

my only recommendation is that you is that you install felt pads on your room doors. I was awaken by my neighbour who got in late and the banging of the door was a problem.

Dear Monsieur C., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely, Marc Pichot General Manager

Great hotel well located and friendly staff

Customer review rating 5.0/5

Michael G. Business - 26/11/2021 Confirmed reviews ALL

Hotel is well located near restaurants shopping etc and also near my office. Check in was very efficient and welcoming the room great I like the wireless chargers and housekeeping did an excellent job. I had a meal and drinks in the bar and the staff were attentive and service was fast. All COVID precautions in place but did not interfere with enjoying my stay.

Dear Monsieur G., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Well located but some problems

Customer review rating 2.5/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

Good Staff, Marie the head of front office is a very professional person. The director is a too bussiness oriented and does not take customer as customer but as numbers.

Dear Monsieur B., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - 23/11/2021 Confirmed reviews ALL

Very friendly staff. Very courtious. Neat and clean room. Very comfy bed. Great room service.

Dear MonsieurJayakumar, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

AllGood ..

Customer review rating 5.0/5

Anonymous Families - 22/11/2021 Confirmed reviews ALL

Great Service …

Dear Monsieur K., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Great Location!

Customer review rating 4.0/5

Jo Families - 21/11/2021 Confirmed reviews ALL

The staff were lovely! The housekeeping was exceptional.

Dear Madame F., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Excellent hotel, great service, fantastic location

TripAdvisor rating 5.0/5

Marc L 04/11/2021 TripAdvisor review

The Sofitel Montreal Golden Mile is a five star property located next to McGill University and conveniently located with respect to shopping, dining, and other Montreal attractions (like the McCord Museum and the Fine Arts Museum). The rooms are spacious, well appointed, and well designed. The service is also excellent. We are very grateful for the front desk staff, who took great initiative during our stay to ensure that a package we left for a courier was properly picked up. I would definitely stay here again on a future visit.

Dear Marc L, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

An excellent hotel in every way. In particular the courtesy and helpfulness of the concierge and parking team should be

TripAdvisor rating 5.0/5

jsturgeon904 31/10/2021 TripAdvisor review

Please see above. The hotel was excellent in every way and I will certainly stay there on all my future trips to Montreal. I have absolutely no criticisms to offer at all. Cleanliness and courtesy and the helpfulness of the staff were remarkable. Rooms are spotless and cleaned e dry day. Breakfast service in the dining room was also excellent

Dear jsturgeon904, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

A nice hotel in Montreal

TripAdvisor rating 5.0/5

Francisco I 25/09/2021 TripAdvisor review

The Sofitel Montreal is located within easy access to the Metro (subway), restaurants and shopping areas. The attention to the detail is everywhere and the All Safe system works perfectly. At least during the stay it was very quiet.

Dear Francisco, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Montreal, Canada

TripAdvisor rating 4.0/5

Vacation33786982145 30/08/2021 TripAdvisor review

Stayed 2 nights at Sofitel Montreal. Loved the location, easy accessible to most attractions and shops. Our go to hotel whenever we travel to Montreal. Very spacious and comfortable room. I wished they had slippers because we didn’t bring one.

Dear Vacation33786982145, Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely, Marc Pichot General Manager

No service

TripAdvisor rating 3.0/5

absilverstone 25/08/2021 TripAdvisor review

Been at hotel many times but this time the service was very poor . I called before I arrived for info and was told someone would call me back and never did . Check out and getting car took almost an hour ( many quests were upset ) , one elevator out of service so more than 2 people on elevator against Covid laws …..

Dear absilverstone, Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

Best hotel in Montreal.

TripAdvisor rating 5.0/5

252johan Business - 31/07/2021 TripAdvisor review

They know how to stay professional at all times even when things turn out a bit unexpected. Truly excellent rooms, personalised to everyone. Next competitor is the Ritz-Carlton Hotel next door. I love the Sofitel!

Dear 252johan, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Birthday getaway!!!

TripAdvisor rating 4.0/5

glennmccavour 29/11/2020 TripAdvisor review

What a fun time we had. It was great to get away and be able to enjoy the downtown core. The staff was very helpful and friendly. Loved my stay there and have plans to return in the near future. Nice location and the restaurant is great too.

Bonjour, Thank you very much for taking the time to review your experience with us. We are looking forward to welcoming you again in the future. Sincerely, Marc Pichot, General Manager

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