Sofitel Montreal Golden Mile 5 stars

Customer review rating (ALL Rating) 4.3/5 2,002 reviews

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1155 Sherbrooke Street West, Montreal - Quebec, H3A 2N3 Montreal, Canada

Description

Hotel extras

  • Spacious renovated rooms, family-friendly comforts, and memorable moments await

  • Located in the heart of downtown, within Montreal's elegant Golden Square Mile

  • Enjoy valet parking and easy public transit access, only 18 km from YUL Airport

  • Renovated gastronomic restaurant and refined cocktail lounge for memorable evenings

  • Large renovated meeting spaces complemented by in-house catering services

Our accommodation(s)

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Hotel location

Sofitel Montreal Golden Mile

1155 Sherbrooke Street West, Montreal - Quebec
H3A 2N3 Montreal
Canada

GPS:45.501112, -73.577306

Telephone
Fax +1 514-788-2951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RENOIR Restaurant

At RENOIR Restaurant, we are dedicated to celebrating the alliance between French gastronomy and Quebecois authenticity. In a warm and elegant setting, we sublimate the best local products through a refined cuisine that combines tradition and modernity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,002 reviews

Customer review rating 5.0/5

Daniel O. Solo - Confirmed reviews ALL

My experience from check-in to check-out was pleasant, relaxing, & memorable. Upon arrival, I was welcomed as a Gold Accor member, & the upgrade & arrival gift was appreciated. All staff throughout the stay were very kind & welcoming. Also, I especially appreciated the small details, like the delicately scented common areas & how the floor nightlights were activated when my feet touched the floor when getting out of bed.

Cher Monsieur O., Thank you for your wonderful and detailed feedback. We are delighted to know that your stay was pleasant, relaxing, and memorable from check-in to check-out. It is especially rewarding to read that you felt well recognized and cared for throughout your visit, and that the small details contributed to your overall experience. Your kind words about our team mean a great deal, and we truly appreciate you taking the time to share them. Warm regards, Marc Pichot General Manager

Customer review rating 5.0/5

Christopher T. Friends - Confirmed reviews ALL

Exceptionally warm welcome from every member of staff. Very professional and hospitable. The entire stay felt as though I was at home with dear friends.

Cher Monsieur T., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided you with a warm and welcoming experience, making you feel at home. Your satisfaction is our utmost priority, and we look forward to welcoming you back soon. Best regards, Marc Pichot General Manager

Customer review rating 2.0/5

Ian M. Families - Confirmed reviews ALL

Upon arrival, valet was closed and we did not know ahead of time (no email or communication sent and was told that they didn’t get a chance to let everyone know, I even checked the arrival email sent a few days prior and it didn’t mention the closure). Where we did end up parking based on the paper provided was a different price than what was listed on that paper — it ended up being more expensive. Unloading and loading our luggage was a challenge because of scaffolding and the busy driveway. Other guests were honking at us or asking us to move. Upon arrival in the room, there was no crib (which I asked for ahead of time). We called for it, and nothing came. So we called again and about 30 minutes later a cot showed up - not a crib. So again, had to ask and it took another 30 minutes to actually receive the crib. This was nearly 2 hours after arriving later in the evening around 7pm. Then we wanted to order room service and was told it was on channel 56. The tv did not go to channel 56. Called back down and they said it should be there, but they’ll send a maintenance tech up. The tech came up with a new remote and couldn’t figure it out. After a few more phone calls he found out it’s not actually on the tv - there’s a QR code by the bed you have to scan. Would it be so hard to just have a paper in the room with the menu like the Fairmont down the street? Seems like a confusing waste of time to have it digitally, especially when no one knew where it was. The room itself was very nice and all the staff were super friendly but there are some issues to sort out. You would think this was a brand new hotel since things seems unorganized.

Cher Monsieur M., Thank you for taking the time to share your detailed feedback. We sincerely regret that this stay did not reflect the level of experience you have previously had with us, and we fully understand how frustrating these situations must have been—especially upon arrival. This is certainly not the standard we strive to deliver. Please be assured that your comments are being taken very seriously and will be thoroughly reviewed with our team to address these shortcomings and ensure a more seamless experience moving forward. Our Guest Experience Manager will be reaching out to you directly to follow up and discuss your stay in more detail. Warm regards, Marc Pichot General Manager

Customer review rating 5.0/5

Ian H. N. Couples - Confirmed reviews ALL

Excellent staff and amenities.

Cher Monsieur N., Thank you for your kind words regarding our hotel, staff, and amenities. We are delighted to hear that your experience was enjoyable. Your feedback serves as a great motivation for our team to continue delivering exceptional service. Best regards, Marc Pichot General Manager

Customer review rating 5.0/5

Manraj K. Business - Confirmed reviews ALL

Sofitel Golden Mile in Montréal has all the trappings and hallmarks of a great hospitality destination provider. I saw a deep commitment to excellence in all staff, from leadership, to concierge, reception, and door attendants, all the way to the front ranks of client-facing housekeeping and cleaning staff. Staff were comfortable (hopefully due to being generously and appropriately compensated themselves, which in my mind would easily foster the kind of commitment I saw on display many, many times during my brief stay), kind (they were proud of their employer and believed in their ability to add value to guests' experiences), and understanding of my needs (thoughtfully, patiently, and compassionately answering questions or inquiries related to my stay). Due to this recent stay with Sofitel, I will always associate Sofitel Golden Mile, Sofitel's partners, and by extension, those assets within Accor's portfolio, with human-centric service, a commitment to well-being (for both guests and their own staff), and ethical business practices. Sofitel Golden Mile being Green Key certified was not on my radar when I booked my stay, but both staff and materials within my room during my stay alerted me to this certification. After verifying the certification was not an attempt to green-wash the hotel's brand, I was comforted in the legitimacy and up-stream thought and care put into prioritizing sustainability into the hotel's operations. In a marketplace where inflationary pressures make it tempting to sacrifice CX by reducing operating expenses, or doing less in a short-sighted effort to retain margin, Sofitel Golden Mile, in my mind, bucks the trend and goes all-in on excellence. To me, this is simply the only winning strategy in a sector as competitive and price-sensitive as hospitality. My only regret is that I could not stay longer. I look forward to returning when possible, or booking with partner hotels/assets within Accor's portfolio in the near future.

Cher Manraj K., Thank you sincerely for sharing such a thoughtful and detailed review following your recent stay with us . We are truly delighted to read that your experience reflected the level of care, dedication, and human-centric service that we strive to deliver every day. Your kind words regarding our team mean a great deal, and we will be sure to share your recognition with Basil, Mary, Claude, Sabine, Michael, and all colleagues who contributed to making your stay memorable. It is also especially rewarding to know that our commitment to sustainability and our Green Key certification resonated with you. We take great pride in integrating responsible practices into our operations, and your acknowledgment is greatly appreciated. Thank you as well for highlighting the Wi-Fi connection; your feedback has been shared with our team for improvement. We would be honored to welcome you back to Sofitel Montréal Golden Mile in the future. Warm regards, Marc Pichot General Manager

Other web-users rate our hotel

  • 352 reviews 9.4/10 Location
  • 734 reviews 7.4/10 Room
  • 979 reviews 8.7/10 Service
  • 8 reviews 3.2/10 WiFi
  • 350 reviews 3.8/10 Amenities
  • 338 reviews 4.9/10 Food
  • 308 reviews 6.5/10 Comfort
  • 161 reviews 7.9/10 Cleanliness

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