Sofitel Montreal Golden Mile 5 stars

Customer review rating (ALL Rating) 4.5/5 3,341 reviews

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Description

Hotel extras

  • Gastronomic renowned French Restaurant

  • Located in the city centre, within the fashionable Golden Square Mile.

  • Parking valet service and easy access to public transportation.

  • Large meeting spaces.

  • Gastronomic restaurant Renoir

Our accommodation(s)

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Hotel location

Sofitel Montreal Golden Mile

1155 Sherbrooke Street West, Montreal - Quebec
H3A 2N3 Montreal
Canada

GPS:45.501112, -73.577306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE RENOIR

Currently unavailable

Inspired by French cuisine and infused with international flavours, the restaurant Renoir offers fine, inventive cuisine utilizing local products.

Our guest reviews

Our guest reviews

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ALL Rating  4.5/5  3,341 reviews

TripAdvisor Rating  4.5/5  2,909 reviews

Certificate of excellence 2024

The hotel is conveniently not disclosing that it is undergoing "improvements."

TripAdvisor rating 1.0/5

Global45507882815 TripAdvisor review

The whole reason for my stay there was the location close to the office, the 24-hour gym, and the Accor points The hotel is under renovation which was NOT told to us before our arrival. Based on other comments, this is the ongoing problem. The gym was permanently closed, the restaurant was working only for room service. My reservation was made through Concur, our company booking platform. The hotel claimed that it was the "Expedia reservation" and, based on the hotel policy is ineligible for any Accor points. Nowhere on reservation confirmation is stated that most of Sofitel facilities are not functioning due to renovation. Nowhere it stated that the stay was ineligible to accrue points. Note that Sofitel charged CA$ 931.00 for two nights, hardly a charge that warrants a roadside hotel attitude.

Great location but dated hotel undergoing construction

Customer review rating 3.0/5

Bb Couples - Confirmed reviews ALL

Hotel is well location, but it feels very dated at this point, and the ongoing construction doesn’t help make things easier

Much better options in downtown Montreal . . . not value for money/amenities

TripAdvisor rating 2.0/5

SpotOnTheMap TripAdvisor review

We went for the Montreal Jazz fest and when our preferred hotel was fully booked, we decided to give Sofitel a try. While we travel quite a bit, this was the first time I can recall staying at a Sofitel; our check-out especially, did not leave us wanting to return. From the overall experience, and the price we paid, we'll be returning to our regular hotel - it's actually a 4 star with overall better amenities, closer to festival and doesn't include ridiculous charges that have no basis. While our check-in went very smoothly (the hotel employee was very helpful) and our room was apparently even upgraded, there were a few things from the start we were surprised by for a 5 star hotel. Firstly, the safe was not working and someone had to come in to fix it. Ok, it got fixed so we were fine with that. Then, each time we took a shower, the bathroom floor seemed to flood as there was nothing at the bottom of the shower door to prevent water from escaping. We had to soak this up each time with towels. We just dealt with it ourselves, as we didn't want to call again about another issue, but were surprised. There was also a turn down service the first night, but none the second which seemed odd. And as they'd advised us at check-in, they were under construction so there was no gym or restaurant (or terrace) available. Add to this that on the Friday night a loud group of people came up to the floor in the wee hours of the morning and seemed to proceed with their party. But what left us with a feeling of not wanting to return was our checkout. While the attendant was friendly, we were very surprised to have to pay a mysterious daily "resort fee" at checkout. No gym, no restaurant, construction . . . so what exactly was this for?? When we asked, the receptionist seemed to struggle to answer/justify this ridiculous added cost. We were told it covered the "complimentary" drinks in the lobby (there was nothing particularly special about this) and "complimentary" wifi. A word of advice, if you're going to call/label something as complimentary -- don't then turn around and charge guests for it in the end. It leaves guests with the feeling of being scammed, which is not the final impression hospitality industries should be aiming for. It's unfortunate but we definitely won't consider this hotel on our next visit, nor recommend it to friends and family. Ironically, the 4 star hotel we normally stay in, closer to the events, gives it's guests better value for money and overall experience with its' facilities -- that are all open.

Nice place, terrible check in

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

This is our second time staying at this hotel. First time was good. This time started out very poorly. We arrived at 6:20pm and our room was not ready. We had to wait until nearly 7. Pretty unacceptable with a young family. The room was nice. Will hesitate to return.

Excellent Staff

Customer review rating 4.5/5

Steve R. Families - Confirmed reviews ALL

The staff treated me and my wife exceptionally well. The only wish for our stay was amenities. But no spa, pool, gym or other needs. The concierge, Clara, made a big difference with how well we enjoyed our stay. The staff made us feel very welcome, thank you

Dear Steven R., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

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Other web-users rate our hotel

  • 622 reviews 9.5/10 Location
  • 1,167 reviews 7.6/10 Room
  • 1,520 reviews 8.8/10 Service
  • 11 reviews 4.5/10 WiFi
  • 318 reviews 8.1/10 Cleanliness
  • 263 reviews 3.9/10 Amenities
  • 203 reviews 6.3/10 Breakfast
  • 102 reviews 4.4/10 Bar

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