Sofitel Montreal Golden Mile 5 stars

Customer review rating (ALL Rating) 4.5/5 1,962 reviews

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Description

Hotel extras

  • Spacious renovated rooms, family-friendly comforts, and memorable moments await

  • Located in the heart of downtown, within Montreal's elegant Golden Square Mile

  • Enjoy valet parking and easy public transit access, only 18 km from YUL Airport

  • Renovated gastronomic restaurant and refined cocktail lounge for memorable evenings

  • Large renovated meeting spaces complemented by in-house catering services

Our accommodation(s)

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Room 1

Hotel location

Sofitel Montreal Golden Mile

1155 Sherbrooke Street West, Montreal - Quebec
H3A 2N3 Montreal
Canada

GPS:45.501112, -73.577306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RENOIR Restaurant

At RENOIR Restaurant, we are dedicated to celebrating the alliance between French gastronomy and Quebecois authenticity. In a warm and elegant setting, we sublimate the best local products through a refined cuisine that combines tradition and modernity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,962 reviews

Customer review rating 1.5/5

Clara F. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Minhson N. Families - Confirmed reviews ALL

Cher Monsieur N., Thank you for taking the time to share your feedback. While I am pleased to know you enjoyed the comfort of your stay and our location, I regret that your Chase The Edit benefits did not meet your expectations. I am particularly sorry that you did not receive the welcome gift associated with your reservation. This was an oversight on our part, and we appreciate you bringing it to our attention. Your comments have prompted us to review our internal process to help ensure eligible guests receive the recognition and amenities they are entitled to, regardless of when their reservation is made. I also regret that the continental breakfast offering did not align with the experience you have enjoyed at other properties. While our breakfast benefit is provided in accordance with the program guidelines established for our hotel, we understand that your expectations were shaped by previous experiences, and we appreciate your candid feedback. Your comments have been shared with our Food & Beverage leadership team as we continually evaluate the guest experience we provide. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a stay that better reflects the level of hospitality for which Sofitel is known. Best regards, Marc Pichot General Manager

Customer review rating 5.0/5

Mary D. Friends - Confirmed reviews ALL

Chère Madame D., Thank you for sharing your wonderful review and for choosing Sofitel Montreal Golden Mile to celebrate your 38th wedding anniversary. We are truly delighted to know that our team helped make this special occasion so memorable. It is especially rewarding to hear that our Concierge team was able to assist in arranging an unforgettable evening at Love Birds, and I will be pleased to share your kind compliments with them. I am also delighted that you enjoyed the comfort of our bedding. We hope you find the perfect addition at the Sofitel Boutique to bring a touch of your stay home with you. Thank you once again for your recommendation. It was a pleasure to celebrate this milestone with you, and we look forward to welcoming you back for many more memorable occasions. Warm wishes, Marc Pichot General Manager

Customer review rating 3.5/5

Denis J. Solo - Confirmed reviews ALL

Cher Monsieur j., Thank you for taking the time to share your feedback and, above all, for your continued loyalty to Sofitel Montreal Golden Mile. It is always a pleasure to welcome you back, and I am delighted to know that our team once again made you feel at home. Your kind words about Dominic are especially appreciated, and I will be sure to share them with him. Knowing that he is remembered as part of what makes your visits special is a wonderful compliment. I sincerely regret that turndown service was not provided on your final evening. We understand that these thoughtful touches are an integral part of the experience our guests have come to expect, and I apologize that we fell short on this occasion. Please be assured that your comments have been shared with our Housekeeping management team to help ensure this level of service is delivered consistently. Thank you once again for your continued trust in us. We truly value your loyalty and look forward to welcoming you back for another memorable stay in Montréal. Warm wishes, Marc Pichot General Manager

Customer review rating 2.5/5

Anthony M. Families - Confirmed reviews ALL

Cher Monsieur M., Thank you for taking the time to share such a detailed account of your stay. While I appreciate your thoughtful feedback, I am sorry to learn that your experience did not reflect the level of hospitality you expected from a five-star hotel. I regret the disappointing breakfast experience on your first morning. Waiting to be acknowledged, not receiving an explanation of the service, and having your request to speak with a manager go unanswered are certainly not representative of the attentive service we strive to provide. Please be assured that your comments have been shared with our Food & Beverage leadership team and will serve as an important opportunity to reinforce our service standards. I also regret that the application of your Amex The Hotel Collection benefits and the presentation of your final invoice left you with a sense of confusion and frustration. While the inclusions and credits associated with these packages are applied in accordance with their respective terms and conditions, we recognize that the process should always be clear, transparent, and easy to understand. Likewise, I am sorry that the Urban Experience Fee was not communicated in a way that clearly conveyed the services and amenities it includes. Most importantly, I am disappointed to learn that you left feeling like just another guest. Providing warm, personalized hospitality is at the heart of what we strive to deliver, and I regret that we did not make you feel genuinely valued throughout your stay. Thank you again for sharing your candid feedback. Comments such as yours allow us to reflect on the experience we provide and identify opportunities to improve. We hope to have the opportunity to welcome you again and deliver the level of service for which Sofitel is known. Best regards, Marc Pichot General Manager

Other web-users rate our hotel

  • 316 reviews 9.4/10 Location
  • 673 reviews 7.8/10 Room
  • 946 reviews 8.6/10 Service
  • 8 reviews 4.8/10 WiFi
  • 302 reviews 6.1/10 Food
  • 272 reviews 6.5/10 Comfort
  • 268 reviews 4.9/10 Amenities
  • 153 reviews 8/10 Cleanliness

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