Fairmont The Queen Elizabeth 4.5 stars

Customer review rating 4.5/5 12,240 reviews
Fairmont The Queen Elizabeth
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+ 28 Services
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Room 1

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Children's age

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Hotel extras

Fairmont the Queen Elizabeth is directly connected to the central train station, subway, and the famous Underground City, a 30-km-long pedestrian network linking restaurants, malls, attractions, sporting venues, and major buildings.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf (Nearby)
  • Tennis (Nearby)
  • Beach and water sports
  • Other sports activities
  • Snow Skiing (Nearby)
Catering
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 35 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont The Queen Elizabeth

900 Rene Levesque Blvd W
H3B 4A5
montreal
canada

Tel: +15148613511

Fax: (+1)5149542256

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MTL / PIER ELL TRUDEAU INTL APT At 19.2km / 11.93 miles

GPS :45.500503, -73.568202

Our accommodations

The guestrooms are decorated with contemporary flair in rich earth tone and are equipped with the latest modern amenities - including two telephone lines and High Speed Internet access. Fairmont guestrooms can accommodate up to four people - depending upon bed type.

Fairmont 2 Doubles

  • Max. number of persons: 4
  • Area: From 24
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont King

  • Max. number of persons: 2
  • Area: From 24
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont View 2 Doubles

  • Max. number of persons: 4
  • Area: From 24
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont View King

  • Max. number of persons: 2
  • Area: From 24
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe 2 Queens

  • Max. number of persons: 6
  • Area: From 39
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe View King

  • Max. number of persons: 2
  • Area: From 30
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 27
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Large King

  • Max. number of persons: 2
  • Area: From 44
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King

  • Max. number of persons: 4
  • Area: From 30
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold 2 Doubles

  • Max. number of persons: 4
  • Area: From 41
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Signature Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Large Signature King

  • Max. number of persons: 2
  • Area: From 56
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite King

  • Max. number of persons: 4
  • Area: From 39
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

One Bedroom Suite King

  • Max. number of persons: 4
  • Area: From 54
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Junior Suite

  • Max. number of persons: 2
  • Area: From 50
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Suite King

  • Max. number of persons: 2
  • Area: From 65
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Homa Suite

  • Max. number of persons: 2
  • Area: From 68
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Saint Henri Suite

  • Max. number of persons: 4
  • Area: From 112
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

John Lennon Yoko Ono Suite

  • Max. number of persons: 4
  • Area: From 128
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Westmount Hampstead Suite

  • Max. number of persons: 2
  • Area: From 102
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Outremont Suite

  • Max. number of persons: 2
  • Area: From 115
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Royal Ville Marie Suite

  • Max. number of persons: 2
  • Area: From 229
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Griffintown Suite

  • Max. number of persons: 2
  • Area: From 68
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Le Plateau Suite

  • Max. number of persons: 2
  • Area: From 139
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Mile End Suite

  • Max. number of persons: 2
  • Area: From 139
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

MARCHÉ ARTISANS

Type of cuisine: Gourmet

Discover a modern environment that stimulates the senses at Marchés Artisans, the hotel's pantry. The first urban market in a Canadian hotel offers take-out dishes, on-site consumption and exclusive fine products.

ROSÉLYS RESTAURANT

Type of cuisine: Bistronomy

Get ready for a memorable bistronomy experience from morning until night while savouring fresh produce from our Marché Artisans. Rosélys is a friendly restaurant where you eat well and where you want to come back for any occasion.

Lunch

06:30 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KREMA CAFÉ

Type of cuisine: Gourmet

This gourmet space comes to life thanks to the scents of high-quality coffee beans and the delicate aromas of freshly baked products.

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NACARAT BAR

Photo non contractuelle / Strictly non binding

The atmosphere draws its inspiration from the fusion between the glam rock era of Ziggy Stardust and the modernity of the 21st century. Sensual and sophisticated; behind the counter, artists master liquids as chefs do with food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 742

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 630 people

Find out more

Our guest reviews for
Fairmont The Queen Elizabeth

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,240 reviews

Customer review rating 4.5/5

David A. Business - 19/02/2020 Confirmed reviews ALL

I was surprised to find that my credit card info was not on my file and disappointed not to find a bottle of water in my room. I think I am part of the Fairmont loyalty program, however, I do not seem to receive benefits ( water in room)

excellent employees very helpful

Customer review rating 4.5/5

Peter M. Solo - 19/02/2020 Confirmed reviews ALL

beautiful facility Certainly return in Spring time

Very pleasant, thank you

Customer review rating 4.5/5

Ian S. Families - 19/02/2020 Confirmed reviews ALL

Suite was a nice upgrade, thank you

Perfect location for the conference

Customer review rating 4.5/5

Rayb Business - 17/02/2020 Confirmed reviews ALL

The hotel is connected to the train station, making it ideal to access for those coming from out of town by train. The room was nice and the staff was friendly.

Dear Mr B., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit, especially the ideal central location of the hotel and the friendliness of the colleagues. We hope to have the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

well located, clean

Customer review rating 4.5/5

Tyang Business - 17/02/2020 Confirmed reviews ALL

clean room, convenient location

Dear Mr Y., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit and hope we will have the pleasure of welcoming you again in the future. In the interim, if we can be of any personal assistance, please do not hesitate to contact us directly. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Well located. Beautiful. Wonderful staff

Customer review rating 4.5/5

Linda B. Friends - 17/02/2020 Confirmed reviews ALL

Hotel was welcoming, spotlessly clean, good location, helpful and friendly staff just a flawless experience.

Overall great experience Good location

Customer review rating 4.5/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

First room had a damp, moldy odor. We were relocated to another room and it was perfect. Everything else was wonderful. Concierge and front desk staff very helpful

Top notch service!

Customer review rating 4.5/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

After checking out from the hotel, I realized that I had left my laptop in the safe. I was already traveling by rain and I was able to call the hotel and explained my situation. Immediately, the front desk sent the security to check. Fortunately, they found it and I was able to have a colleague pick it up for me. The entire time, the staff was extremely professional and assured me that everything was going to ok. Anna in lost and found was fantastic! There was a second gentleman (I didn't catch his name) was also very polite and great. I’ve stayed at 5 star hotels around the world and have not received this level of service. A heartfelt Thank you to the staff that helped me. When I’m back in Montreal this will be my home.

Perfect location being over convention centre

Customer review rating 4.5/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Good stay, appreciated new decor, however desk chair was not comfortable for a short person and it was the only chair in room, and there wasn't a fridge for guest use. These days when people stay for several days, they often bring healthy snacks that need to be refrigerated, shouldn't need to request a fridge and pay extra for it.

Dear Ms S., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're glad to know you enjoyed your overall visit and we appreciate you letting us know what we could have done to make this experience even more pleasant. Please know your feedback has been shared with our Director of Rooms. We hope to have the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Great experience

Customer review rating 4.5/5

Luc C. Business - 17/02/2020 Confirmed reviews ALL

Stayed 3 nights, everything was good, nothing bad to say about my stay.

Cher M. C., Nous vous remercions d'avoir pris un moment afin de partager vos impressions suivant votre séjour au Fairmont Le Reine Elizabeth. Nous sommes ravis de voir que vous avez beaucoup apprécié votre expérience, tout spécialement le service offert par notre collègue au bureau de concierge. Si vous avez le nom de la collègue nous vous invitons à nous le partager afin que nous puissions reconnaître son assistance à localiser votre colis. Nous espérons avoir le plaisir de vous accueillir de nouveau dans le futur et n’hésitez pas à nous contacter s’il y a quoi que ce soit que nous puissions faire pour vous. Cordialement, MARILYN MELANÇON GÉRANTE - RELATIONS CLIENTS & FIDÉLITÉ

Iwas stuck in Montreal and you made it super easy (quick check-in, quick room service, etc.)

Customer review rating 4.5/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Very positive.

Dear Mr C., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit, especially the great service provided by all the colleagues that made it easy and convenient for you. We hope to have the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Honestly not great . Very overpriced for the quality of service I received.

Customer review rating 4.5/5

David M. Couples - 15/02/2020 Confirmed reviews ALL

FYI -This stay was a surprise for my new girlfriend for valentines. The first since my divorce . We both live in Montreal so know Montreal quite well. I booked the QE because it is the most famous hotel in the city . Feedback. We checked in on the 8th Feb . There was a snowstorm outside .Receptionist did not offer for someone to take our bags ??. (5 star ?) but only asked me about the spelling of my girlfriends name , which I had given on making the reservation Bedroom was nice but very small . Bed/mattress was the highlight of the stay . I could have slept for my 2 days in the hotel . We went for dinner in Roselys . Honestly the worst food I have ever had in Montreal and I eat out quite often . Restaurant is beautiful but OMG the food is so bad we were actually laughing. We were not even offered a wine menu . We normally have a bottle of wine , some dessert wine etc . This time I had only a few beers , which to be honest were the highlight of the experience . To put this into context we went to the 'Cage au sport " for lunch the next day and the quality of the food was far superior to your hotel . The swimming pool and gym are very beautiful but are people meant to guess how the locker system works ? There is no instructions and the staff do not explain how it works . Would it be so difficult to put instructions . That evening of the 09th , we decided to stay in and have a bottle of wine and watch a movie but the TV did not work . I called reception and they send up a technician . He came in looked at the TV and said we have the same issue here . Of course he probably thought I would not understand but i am bilingual and of course I understood that the hotel was already aware of this issue but did not want to tell there clients it was a known issue .He left after about 5 mins never to be see again . I called reception about mins later (not wanting to seem inpatient) and was infact told my the receptionist that it was a general issue and that the provider was sending out a technician to resolve he issue . So my girlfriend and I watched a movie on our phones at our expenses as your hotel charges for WIFI , which I find totally unbelievable .Lets get with the times . I have stayed in lots of hotels all over Canada and its the first time WIFI has not been free. There is actually more to my bad experience , believe it or not but i am not spending anymore time typing about my terrible experience . I was actually a restaurant manager and F&B manager for several years in the hotel business in Ireland my country of birth before I moved to Canada so I know the business . Its not easy and clients can be unreasonable . I am not like them and your hotel is falling short of the 5 star standard(fact). I spent over $700 in 2 days for your hotel and feel totally ripped off . I had budgeted $1000-$1500 but I was a scared to spend any money in your hotel after the restaurant . We went out and as usual had a great time in Montreal . If you would like to discuss please call me on 51… David M.

EQUIFAX sales kick off

Customer review rating 4.5/5

John L. V. Business - 14/02/2020 Confirmed reviews ALL

Outstanding I hosted all my sales teams 100 it was amazing food and service

Dear Mr La V., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit both on the service and culinary experience front. That said we're sorry we didn't entirely meet your expectations with your ALL experience. If there were perhaps details you could share with us it would be greatly appreciated so we can share them with our corporate office. We sure to have the pleasure of welcoming you again in the future and please do let us know if there is anything we can assist you with. Warm regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Great location and looks great after the renovations!

Customer review rating 4.5/5

Stephen G. Business - 13/02/2020 Confirmed reviews ALL

The restaurant has a great breakfast and the rooms are very modern and comfortable. The room size of the Junior suite was good considering the location and quality of the decor. I would love to return to this hotel, top notch.

Dear Mr G., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit, especially the delicious buffet breakfast at Roselys and the great service provided by Sandrine at the front desk. Please know we have shared your kind words with her and her Director as this type of recognition is important to our colleagues. We look forward to having the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Great stay

Customer review rating 4.5/5

Gnp Business - 12/02/2020 Confirmed reviews ALL

Super customer experience Fairmont Fit + a wonderful gym Exemplary service

Dear Ms P., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit, especially the amazing service provided by all the colleagues and the wonderful fitness center. We look forward to have the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Classic luxury

Customer review rating 4.5/5

Thebcdr Business - 12/02/2020 Confirmed reviews ALL

This is a large & luxurious hotel which needs some navigation skills. The signage is OK, but I found asking the staff the best. Rooms are nicely appointed and have every amenity. The location is also good and I found it easy to get around the city either walking up to Mont Royale or by taxi.

Dear Mr P., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We're delighted to know you very much enjoyed your visit, especially the central location of the hotel and the amenities in our guestrooms. We hope to have the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Good location walking distance to most major attractions.

Customer review rating 4.5/5

Mark Business - 12/02/2020 Confirmed reviews ALL

I was staying at this beautifully set up hotel for the Paper week conference, we had daily lunches for 200 people and all the cuisine was incredible.. room was good, the washroom was a little on the small side but the entire decor was stunning. Definitely would recommend and I will be back for another stay.

Dear Mr C., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth during Paperweek. We're delighted to know you very much enjoyed your visit, especially your culinary experience and the great central location of the hotel. We hope to have the pleasure of welcoming you again in the future and do not hesitate to contact us if there is anything we can assist you with. Warm regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Perfect location. Beautiful hotel.

Customer review rating 4.5/5

Julia F. Families - 12/02/2020 Confirmed reviews ALL

My favourite hotel in Montreal. Beautiful property. Welcoming staff.

Dear Ms F., Thank you very much for taking the time to share some feedback via survey regarding your latest stay with us at Fairmont The Queen Elizabeth. We're delighted to know you always very much enjoyed your visit, especially the great service provided by the front desk team. We hope to have the pleasure of welcoming you again soon and do not hesitate to contact us if there is anything we can assist you with. Warm regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY

Good service

Customer review rating 4.5/5

Yann Business - 12/02/2020 Confirmed reviews ALL

Good service as always however the shower in the bedroom took ages to deliver hot water everyday - wasted a lot of time. Also the alarm next to my bed was set to 4am without me knowing meaning I got woken up for nothing in the middle of the night. Didn't get any feedback from the hotel on these points despite me complaining. Other hotels would give you free points or something for the inconvenience

Dear Mr. G., We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. I was happy to see that you enjoyed the service provided by our colleagues in general, however please allow me to express my sincerest apologies regarding the water temperature and the alarm that was not deactivated. This is certainly not the experience we wish for our guests as we strive for excellence at each step of the stay, and indeed ensuring that the alarm has been turned off is part of our standard. Please rest assured that we have followed up with all the colleagues and departments involved in order to prevent any future occurrence. While I know it wouldn’t undo what happened, I have already taken the liberty of adding a complimentary suite upgrade to your profile here at Fairmont The Queen Elizabeth, as a gesture of apology. You would simply need to book a standard room and we would automatically upgrade you to a suite on your next stay with us, pending availability of the suites. Unlike other types of upgrade certificates, this offer does not expire. Our relationship with our guests is of paramount importance. Please do not hesitate to contact me directly for any future stays in Montreal, and I would be delighted to look after all the arrangements personally to ensure a seamless experience. I trust your next stay with us will be a better reflection of our commitment to our guest's experience. Sincerely, David Paquet Assistant Director of Housekeeping Fairmont The Queen Elizabeth da…

Nice hotel , room heater was noisy as could be

Customer review rating 4.5/5

Anonymous Solo - 12/02/2020 Confirmed reviews ALL

I liked the room setup it was clean. But they haven't don't maintenance on their heating system. There fan made lots of noise and wouldn't go into auto mode. When I turned off the system so I could sleep in quiet (don't mind the cold) the entire machine would buzz. So I slept 4.5 hours, not a great night.

Dear Mr M., Thank you very much for taking the time to share some feedback via survey regarding your stay with us at Fairmont The Queen Elizabeth. We always strive to offer the best hotel experience to our guests and we're sorry to see we didn't entirely met your expectations on this occasion with the heating system. We're sorry we didn't have the opportunity to address the situation and offer you an alternate. Also, please know we shared your feedback with our Chief Engineer. We still hope to have the pleasure of welcoming you again in the future and please do let us know if there is anything we can assist you with. Kind regards, MARILYN MELANÇON MANAGER – GUEST RELATIONS & LOYALTY
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