Fairmont The Queen Elizabeth 4.5 stars

Customer review rating (ALL Rating) 4.4/5 6,056 reviews

Fairmont The Queen Elizabeth - Image 1
Fairmont The Queen Elizabeth - Image 2
Fairmont The Queen Elizabeth - Image 3
Fairmont The Queen Elizabeth - Image 4

Description

Hotel extras

  • Labeled ALLSAFE

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities ranging from five to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

Our accommodation(s)

Hotel location

Fairmont The Queen Elizabeth

900 Rene Levesque Blvd W
H3B 4A5 Montreal
Canada

GPS:45.500503, -73.568202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,056 reviews

TripAdvisor Rating  4.0/5  1,750 reviews

Well located

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

My trip was a quick weekend getaway from Toronto to visit Old Montreal. The hotel was conveniently located by the train station and within walking distance of old Montreal.

Dear Audra T., Thank you for choosing our hotel for your quick weekend getaway from Toronto. We are delighted to hear that our convenient location, close to the train station and within walking distance of Old Montreal, contributed positively to your experience. It's wonderful to know that you were able to make the most of your visit, exploring the charm and beauty of Old Montreal with ease. Our goal is to provide a comfortable and convenient base for all our guests, and we're glad we could achieve this for you. We hope to have the pleasure of welcoming you back soon for another memorable stay. Thank you for sharing your thoughts with us. Sincerely, The Guest Relations Team

Classic hotel experience

Customer review rating 4.0/5

Molly Business - Confirmed reviews ALL

The Fairmont Queen Elizabeth is my favourite, go-to hotel when I visit Montreal. Due to a number of factors, it's been 5 years since my last visit. I was pleased to see that the hotel is still elegant, classic, comfortable, and prioritizes excellent service. However, the one downside was the new toilets installed in each room. While theoretically better for the environment, the lack of flushing power led to much frustration and embarrassment. Each use of the toilet took at least 4 flushes to have the bowl empty. I called maintenance once as I could not flush it myself after multiple tries, and they expressed that this is a common problem. Such a frustrating experience in an otherwise flawless stay.

Dear Molly M., Thank you for choosing the Fairmont Queen Elizabeth as your preferred hotel in Montreal and for taking the time to share your experience with us. We're truly honored to be your go-to hotel and are delighted to hear that you continue to appreciate our elegance, classic charm, comfort, and dedication to excellent service, even after a significant time between visits. Regarding your feedback about the new toilets installed in our rooms, we sincerely apologize for the inconvenience and embarrassment you experienced. Our intention in choosing environmentally friendly fixtures is indeed to contribute positively to environmental conservation, but not at the expense of our guests' comfort and convenience. Please rest assured that your feedback is invaluable to us, and we are actively looking into how we can address this issue effectively without compromising our environmental values or guest satisfaction. We're grateful for your understanding and patience, and we hope this experience will not deter you from staying with us again. Your continued patronage is very important to us, and we look forward to the opportunity to welcome you back in the near future, aiming for a stay that is flawless in every aspect. Sincerely, The Guest Relations Team

Lovely hotel and stay, a few hiccups.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

First time visiting and will come again. We were upgraded to a view room which was lovely but our bedding had a hole in it and the furniture was a bit damaged. Also, our dirty glasses weren’t replaced with clean ones and our dirty dessert dish was left outside in the hallway for hours before it was picked up. As well, the $50 credit was not included on our bill upon checking out. I had to turn back to get it fixed.

Dear Alisha P., Thank you for choosing our hotel for your first visit and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay and the upgrade to a room with a view. It’s great to know that you’re considering visiting us again. We sincerely apologize for the issues you encountered during your stay, including the condition of the bedding and furniture, the oversight with the glasses and dessert dish, and the confusion regarding your $50 credit. These lapses in our service standards are not indicative of the high-quality experience we strive to provide, and we deeply regret any inconvenience caused. Please rest assured, we have addressed these concerns with our housekeeping and front desk teams to ensure such oversights are not repeated. Our guests' comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements. We are grateful for your feedback as it helps us to enhance our services. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Sincerely, The Guest Relations Team

GREAT SERVICE AND LOCATION

Customer review rating 4.5/5

Toni Business - Confirmed reviews ALL

LOVED THAT I GOT GYM CLOTHES supplied to me in my room (i used them) AND found location perfect. Room was perfect. Desk service was professional.

Dear Toni G., We are absolutely delighted to hear that you loved your stay with us! Providing gym clothes in the room is one of the many ways we aim to enhance our guests' experience, and it's fantastic to know that you made good use of them. Hearing that you found the location perfect, along with the room and desk service meeting your expectations, truly means a lot to us. Our team prides itself on delivering professional and attentive service, and your kind words affirm that we are on the right track. Thank you for taking the time to share your experience. We look forward to welcoming you back for another perfect stay! Sincerely, The Guest Relations Team

Great Stay for Our First Visit to Montreal

Customer review rating 5.0/5

Raymond R. Families - Confirmed reviews ALL

Wonderful experience. Centrally located to McGill and transit. Easy to get ot and from the airport. Clean rooms and very pleasant and helpful staff.

Dear Raymond R., Thank you for choosing our hotel for your first visit to Montreal and for taking the time to share your wonderful experience. We are thrilled to hear that our central location, conveniently made your visit more enjoyable. Our team takes great pride in maintaining clean accommodations and providing friendly and helpful service, so it's particularly rewarding to know that these aspects of your stay stood out. Your kind words are a great encouragement to us all. We look forward to the opportunity to welcome you back in the future for another great stay. Thank you again for your feedback. Sincerely, The Guest Relations Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,174 reviews 9.1/10 Location
  • 2,213 reviews 6.8/10 Room
  • 2,411 reviews 8.1/10 Service
  • 172 reviews 4.9/10 WiFi
  • 879 reviews 4.4/10 Comfort
  • 663 reviews 6.6/10 Cleanliness
  • 484 reviews 4.3/10 Value
  • 212 reviews 7.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Montreal