Fairmont The Queen Elizabeth 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,850 reviews

900 Rene Levesque Blvd W, H3B 4A5 Montreal, Canada

Hotel extras

  • Labeled ALLSAFE

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities ranging from five to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

ALLSAFE approved hotel

Our accommodation(s)

Contemporary guest rooms are decorated in rich earth tones and equipped with the latest modern amenities, including two telephone lines and high-speed internet access. Depending on bed type, our rooms and suites can accommodate up to four people. Fairmont guestrooms can accommodate up to four people - depending upon bed type.

Hotel location

Fairmont The Queen Elizabeth

900 Rene Levesque Blvd W
H3B 4A5 Montreal
Canada

GPS:45.500503, -73.568202

Telephone +1 514-861-3511

Fax +1 514-954-2256

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,850 reviews

TripAdvisor Rating  4.0/5  1,560 reviews

Customer review rating 0.5/5

Glen Friends - Confirmed reviews ALL

Status dropped from Silver to Classic! I have bin staying at the Fairmont and recommending my stays for years. Also, extremely slow check in. People with questions need to referred to concierge. Will be looking elsewhere next time.

Dear Glen S., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont The Queen Elizabeth. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. May I invite you to contact us directly by email at qe… during your next stay, I will personally make your stay a success. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Carl Directeur adjoint de la réception Fairmont Le Reine Elizabeth

Customer review rating 4.0/5

Gisele Business - Confirmed reviews ALL

I had a wonderful stay however our room was too hot even with the thermostat off

Dear Gisele B., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont le Reine Elizabeth. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Astrid Fournel, Assistant front office director

Excellent location--many amenities within walking or short Uber distance.

Customer review rating 4.5/5

Mindy M. Families - Confirmed reviews ALL

My daughter and I had a good time both shopping and looking at Carlton College for a master's program. The hotel was fantastic!

Dear Mindy M., We very much appreciate your comments regarding your stay at the Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Astrid Fournel, Assistant front office director

I was disappointed with the service from the front desk staff.

Customer review rating 2.5/5

Lise G. Families - Confirmed reviews ALL

We stayed for two nights on March 13-14 at the Fairmont Queen Elizabeth. I had an important business meeting at 1pm on the day we were checking out. The day before I went and asked if there was somewhere quiet I would be able to take the call. The front desk person said they would extend our checkout to 3pm. The next day at 1pm our access to internet was locked out when I tried to enter my room number. I went down to ask the front desk how we could remedy the situation. The front desk person said there was nothing on file about our late checkout and that I wouldn't not have been given that option as the hotel was busy that day. I did not appreciate basically being told I misunderstood or was being untruthful. In any event, our room was extended but caused a lot of stress because I was late for the meeting due to the lack of access to internet. When we checked out I explained what happened and was told again that there were no notes so I must be wrong. I asked to speak to the manager and she said she was sorry but nothing could be done. We had paid for the extra $20 for the view for the two nights and for parking and I thought the appropriate customer service response could have been to discount one of those fees for the inconvience and stress.

Dear Lise G., Thank you for taking the time to tell us about your experience at the Fairmont The Queen Elizabeth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The guest relation team

Great room, outstanding service.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We booked reservation through Accor-Live Limitless and received confirmation notices as expected. On the day or arrival, we received an email for pre-arrival check-in, which asked about our arrival time. We were (literally) on track for an on-time arrival by Via Rail (Canadian railroad) at 10:55 a.m. Since the Montreal train station is literally beneath the hotel, we knew we would arrive well before expected check-in time, but sent back information about our early arrival. While waiting in the train station for our luggage, I received a follow-up email that our room was ready!!! This was approximately 11L30 a.m. When we arrived at the hotel check-in desk (approximately noon), we were immediately checked in and made our way to a very nice room. The rest of our stay was perfect (it really is a great hotel) - but our lasting memory will be the amazing extent to which the hotel went so far above expected performance to accommodate our unusual/early arrival time. Thank you, thank you!

Dear Robert S., We very much appreciate your comments regarding your stay at the Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Astrid Fournel Assistant Front office director

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Other web-users rate our hotel

  • 956 reviews 8.7/10 Location
  • 1,901 reviews 6.7/10 Room
  • 1,997 reviews 7.9/10 Service
  • 164 reviews 4.5/10 WiFi
  • 779 reviews 4.3/10 Comfort
  • 584 reviews 6.5/10 Cleanliness
  • 447 reviews 4.3/10 Value
  • 178 reviews 7.5/10 Pool

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