Fairmont The Queen Elizabeth 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,783 reviews

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Description

Hotel extras

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities up to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

Our accommodation(s)

Hotel location

Fairmont The Queen Elizabeth

900 René Lévesque Blvd West
H3B 4A5 Montreal
Canada

GPS:45.500503, -73.568202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,783 reviews

TripAdvisor Rating  4.1/5  1,875 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Lauren D. Business - Confirmed reviews ALL

Comfortable Great service Lovely breakfast buffet The most convenient location downtown

Dear Mr D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be beautiful and relaxing, and that our service, breakfast buffet, and location met your expectations. We look forward to welcoming you back in the future. Best regards, Ella Westbrook Assistant Front Office Director

Customer review rating 3.5/5

Anita A. Business - Confirmed reviews ALL

I left a review about the temperature of the room service order and received no response or follow up other than an apology at the time of checkout. For the amount of money that I paid for the food I would’ve expected more. The service was exceptional. No issues with the room service delivery, just the quality of the food.

Dear Mrs A., Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our hotel and the exceptional service you received. However, I regret to learn that the quality of your room service did not meet your expectations. Your comments regarding the food have been noted, and we continually strive to enhance our offerings. We value your insights and hope to provide a more satisfying experience in the future. Thank you once again for your review. Sincerely, Ella Westbrook Assistant Front Office Director

Customer review rating 2.5/5

Amy T. Families - Confirmed reviews ALL

We love your hotel. We visit at least once a year, usually more. The kids love the pool. We love the restaurant and gym. We are loyal to fairmont (under my husband’s name, but he wasn’t with us on this trip). We often have the highest level reward status with ALL Accor. We had arranged with the concierge to order delivery food and have it placed in the freezer. We called before our stay and were told this could happen. We then talked to the front desk and concierge desk the day of the delivery. The said we were good. When the food came, it was place behind the front desk and eventually thrown away. It was Persian food for our son’s birthday dinner. To say we were disappointed would be an understatement. This was well planned and communicated and your team dropped the ball on all accounts.

Dear Mrs T., Thank you for taking the time to share your experience with us. It is disheartening to learn about the issues you encountered with your food delivery arrangement. We appreciate your loyalty to Fairmont and are grateful for your continued patronage. I sincerely apologize for the miscommunication regarding your order. It is our goal to ensure that all requests are handled with the utmost care and attention to detail, especially for special occasions such as your son’s birthday. It is regrettable that our team did not meet your expectations in this instance, and I understand how disappointing it must have been to have your plans disrupted. We value your feedback and will certainly take it into account as we continually strive to enhance our services. Thank you again for your understanding, and we hope to welcome you back soon for a more seamless experience. Best regards, Ella Westbrook Assistant Front Office Director

Customer review rating 4.0/5

Jason S. Business - Confirmed reviews ALL

Company offsite / internal meetings

Dear Mr. S., Thank you for your positive feedback regarding your recent experience at our hotel. We are pleased to hear that our facilities were suitable for your company offsite and internal meetings. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Luxshmen Sellathurai Night Director

Customer review rating 3.5/5

Gareth J. Business - Confirmed reviews ALL

I've been going back to the Fairmont and find it a comfortable, charming hotel. Some parts are definitely in need of renovation, and the room quality can vary, but all in all it's a solid stay. Special note to the breakfast buffet and the fantastic chef!

Dear Mr J., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast buffet and found the hotel charming. We appreciate your comments about the need for renovation, as we continuously strive to enhance our guests' experiences. Kind regards, Ella Westbrook Assistant Front Office Director

In partnership with TripAdvisor

Other web-users rate our hotel

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  • 172 reviews 7.8/10 Breakfast

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