Fairmont The Queen Elizabeth 4.5 stars

Customer review rating (ALL Rating) 4.5/5 4,074 reviews

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Fairmont The Queen Elizabeth - Image 1
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900 René Lévesque Blvd West, H3B 4A5 Montreal, Canada

Description

Hotel extras

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities up to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

Our accommodation(s)

Hotel location

Fairmont The Queen Elizabeth

900 René Lévesque Blvd West
H3B 4A5 Montreal
Canada

GPS:45.500503, -73.568202

Telephone
Fax +1 514-954-2256

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,074 reviews

TripAdvisor Rating  4.1/5  1,834 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Mathieu G. Couples - Confirmed reviews ALL

Vivre la fin d’un lock-out est un moment unique.

Customer review rating 4.5/5

Kurt H. Business - Confirmed reviews ALL

APSA meeting was a lot of work. Your managers did a great job.

Customer review rating 0.5/5

Andrew W. Business - Confirmed reviews ALL

Do not stay at this hotel if you care about receiving decent customer service. My wife and I stayed here for a medical conference that was being held at this property. We stayed four nights and wound up with a bill for over $2000 CDN, even after the piddling $50 CDN per night that the hotel was crediting all conference attendees to "make up for" the fact that the hotel's employees were on strike and most hotel services were eliminated or limited. The hotel is basically closed to the public. You can not currently make a reservation. Even so, when we asked for a late checkout because my wife was staying a few more hours than most conference attendees, to voluntarily do outreach for high school students, we were flatly (but politely) denied, even though we had previously been told on the phone that a note would be made on the reservation and that it should not be an issue. (The note was made, as it was found and read by both the original desk agent and later by a manager.) When it was clear that the desk agent was not going to be able to help me I asked to speak with a manager. The manager, who was also polite and professional, said that they were not allowing late checkout for anyone. I was not at all pleased with this answer. I noted that the hotel was basically closed. The manager said that they had 350 rooms to clean, and another conference coming in. I pointed out that they would not be able to clean 350 rooms with their very limited staff in the few extra hours we wanted to keep our room, but this did not sway the manager. I also asked why we had been told it would likely not be a problem if their policy was to not allow any late checkouts. The number of rooms they would need to clean and the fact that another conference was coming in was not new information that they had received in the five or six days between when we called and when we were asking for the small accommodation. The manager made a comment about not being able to offer it to some guests and not others. I pointed out that only a handful of surgeons were staying to do the voluntary outreach. Again, the manager was unmoved. I stated that in light of all the issues surrounding their lack of staff, and lack of services they were providing, that this would be a minor accommodation. To support my claim that things had been pretty bad during our stay, I pointed out that the banquet had run out of food the night before. The manager tried to blame that on the conference organizers. I stated that I was sure the conference organizers had told the catering department how many attendees there would be, and that it was the hotel and not the conference organizers who were to blame for the fact that there was not enough food for the number of guests in attendance. At this point I was quite angry and said that I would not be leaving the room at noon, and that they could send the police if they wanted to. Naturally my wife and I did not follow through on that threat. We checked out shortly before noon, with a desk agent who was very pleasant and helpful. I am writing this review shortly after noon, from the conference area where I will be waiting for my wife for about the next four hours. Since I mentioned the food, I'll expand on that. There was an opening reception that had two main dishes. One was "Montreal Smoked Meat." I have seen photos of this dish, and in those photos it looks like a tasty dish that I would enjoy. What was presented at this reception looked nothing like the photos I had seen. The meat was cut almost paper thin and it was slimy and greasy. I honestly would not have fed that meat to my dog, for fear it would make her sick. The other main dish consisted of the ingredients to make poutine. There was gravy and cheese curds, both of which were fine. But the french fries that were, of course, the main component of the poutine, were disgusting. It's hard to make bad french fries, but in this respect The Fairmont excelled! There was a formal closing banquet that was "black tie optional." About 1000 people attended this banquet. The hotel had set up two serving areas, allowing for a total of four serving lines (one on each side of the two stations) to serve 1000 people! The food at the banquet was fine. It was significantly better than the food served at the opening reception. In fact there was a sushi area, and my wife said the sushi was very good. Unfortunately, though, my wife was one of the lucky 50% or so of the banquet attendees who got to the sushi line before the sushi was all gone. It was never restocked! We saw that there was still a very long line of people waiting to get through the food serving line at the point the last of the sushi was taken. This was not a group of college athletes, who might eat more than the average person. This was a group of surgeons, with the average age probably being somewhere in the 40s or 50s, with many 60, 70, and 80 year olds present. My point is that if anything, the members of this group would eat less, not more, than the average person. Running out of one of the main food choices at the banquet was completely unacceptable. (They also ran out of desserts. Those were eventually partially, but not completely, restocked.) I recognize that there was not much the hotel could do about their striking employees, and that having to limit some of their services because of this unfortunate situation was beyond their control. However, in light of that, I feel very strongly that the hotel staff should have bent over backwards to try to accommodate guests when and where they could. They are, after all, in the hospitality industry. Allowing us to stay a few extra hours, in a room we had paid over $2000 CDN, for would have been an easy (and free) way for the staff to show that they cared about customer service and about making our experience better where they could. The fact that they flatly refused speaks volumes about how much they truly care about their customers.

Customer review rating 5.0/5

Beverly L. Business - Confirmed reviews ALL

At our breakfast every day a woman from sales was there making our coffee and frothing our milk! Plus great conversation

Customer review rating 4.0/5

Christopher G. Business - Confirmed reviews ALL

very good location, nice amenities, unfortunate that many of the amneities were not open

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Other web-users rate our hotel

  • 854 reviews 9.1/10 Location
  • 1,477 reviews 6.6/10 Room
  • 1,701 reviews 7.9/10 Service
  • 75 reviews 5.2/10 WiFi
  • 545 reviews 4.3/10 Comfort
  • 406 reviews 6.8/10 Cleanliness
  • 150 reviews 8.2/10 Breakfast
  • 120 reviews 7.3/10 Pool

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