Fairmont The Queen Elizabeth 4.5 stars

Customer review rating (ALL Rating) 4.4/5 5,974 reviews

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Fairmont The Queen Elizabeth - Image 1
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900 Rene Levesque Blvd W, H3B 4A5 Montreal, Canada

Description

Hotel extras

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities ranging from five to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

Our accommodation(s)

Hotel location

Fairmont The Queen Elizabeth

900 Rene Levesque Blvd W
H3B 4A5 Montreal
Canada

GPS:45.500503, -73.568202

Telephone
Fax +1 514-954-2256

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  5,974 reviews

TripAdvisor Rating  4.0/5  1,795 reviews

Customer review rating 1.0/5

Rebecca Couples - Confirmed reviews ALL

Queen Elizabeth Fairmont was the most disappointing Fairmont experience I have ever had. I have stayed at the following Fairmonts (most of them multiple times): Empress, Frontenac, Laurier, Pallier, Whistler, Jasper and Royal York. All of these locations are far superior to the Queen Elizabeth. We booked six nights in a Jr Suite directly with Fairmont, one of the top room categories. When we checked in the front desk agent felt like a sleazy car salesman trying to upgrade us for a fee despite us not being interested, he was very pushy about it and even after we said we weren't interested he went back to the manager to get a better price. It had nothing to do with the price, we simply didn't not feel like we needed to pay for an upgrade when we already booked a suite. The front desk was clearly irritated we did not want to upgrade despite his pushiness and subsequently gave us the worst jr suite room in the hotel, room 405. I suppose this was the reward for booking directly with Fairmont. :/ Regarding the room itself - the carpets were filthy in the room and in the hallway to the room - they looked dirty and smelled dirty. The baseboards were filthy as well with what looked like years of dust on them. The bathroom fan did not work. The air-conditioning did not cool properly. The first night we were there, we left the do not disturb sign on and the housekeeping came in anyway. The second and third day we did not have the do not disturb on and no housekeeping came in despite us leaving around 12pm and seeing the housekeeping in the hallway. Fairmont's decision to have fridges that are sensor only and zero room for any personal items feels very cheap. Our tea was never refilled once. Room service - the people who took our order and delivered the food were excellent. The food itself left a lot to be desired. We had a poutine, Cesar salad with chicken, and club sandwich. The poutine was particularly bad which is pretty shocking since Quebec is home of the poutine. Valet - valet was efficient and decent. With the exception one day we got our car back and the mirror was changed, the seat was changed and the interface language was changed - which they would had had to dig deep into the menu to change this. This was really odd and I have never had this happen at any valet before. Upon checkout the agent asked me how our stay was and I told her about these issues, she apologised and continue to check me out as usual - she seemed unequipped to deal with any response other than "our stay was great". This is also very poor service. Any one of these issues on its own would not be a big deal but all of these together resulted in a terrible experience at the Queen Elizabeth. The hotel clearly needs an overhaul in how things are managed to remain in the same standards as other Fairmonts.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Staff very pleasant and helpful. Room and bathroom small but clean and comfortable. Lobby was overcrowded with little seating. No obvious meet and greet bar area.

Dear Brent H., We very much appreciate your comments regarding your stay at the Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Short visit at a well-known spot. It might have been nice, on check-in, to have been told of the Gold Floor lounge and benefits as I limited my experience at the hotel to a whiskey from the minibar in the room.

Dear Andrew S., We very much appreciate your comments regarding your stay at the Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay with a few problems

Customer review rating 3.5/5

Anita Families - Confirmed reviews ALL

Although our stay did not start off well, we enjoyed the hotel very much. When we arrived in Montreal the front of the hotel was blocked off due to construction. After calling the hotel, the person on the other line guided us to park on the side street. Once we checked in we inquired about the valet. The front desk clerk told us to leave our car on the side street and give her the keys. We were hesitant as no valet was to be seen. What she did not tell us was we were supposed to drive our car to the valet entrance and the valet would pick it up. This was all after midnight as we arrived late in Montreal. She did NOT convey where the valet entrance was located. After driving around in circles for over 30 minutes we finally found the valet entrance. Definitely a very BAD way to begin our vacation. Also, along with the deposit ($300) 2 pre authorizations were places on our credit card. One for $500 and the second for $400. Our room was prepaid. When I inquired at the front desk, the manager came out to say both were done in error. As for the room, it was indeed very comfortable and we had a nice stay in Montreal except for the 2 incidents mentioned previously.

Beautiful hotel!! Location is the best!!

Customer review rating 4.5/5

Trisha Families - Confirmed reviews ALL

Everything was seamless at check-in, we opted to upgrade to a King Suite at check-in!! Absolutely gorgeous room, I was disappointed that I found garbage opened up with leftover food in the package inside the mini bar area, when we pulled the couch out and underneath had garbage and popcorn and chips, the duvet for the pull-out had a stain in the middle.

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Other web-users rate our hotel

  • 1,167 reviews 9.1/10 Location
  • 2,163 reviews 6.6/10 Room
  • 2,358 reviews 8.1/10 Service
  • 147 reviews 4.9/10 WiFi
  • 846 reviews 4.1/10 Comfort
  • 636 reviews 6.5/10 Cleanliness
  • 440 reviews 4.5/10 Value
  • 209 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.