Novotel Montreal Centre Hotel 4 stars

Everything went well and met my expectations

I will add that the accorhotel user experience was clunky. Several times it took very long time to load and did not know if hotel rooms were available or not. That was buggy. The hotel experience was great and would definitely recommend.

The hotel overall was very nice but the beds in the room were very uncomfortable and only double beds, for the price we paid I found that way overpriced. Who still uses double bed?, the room was big enough for queen beds.

good experience staff was excellent

Prior to my arrival, I spoke to manager Mathew and although suite room was not available he was kind enough to allocate the top floor room for me. Thank you. Service of the restaurant for dinner was excellent though they do not provide discount for Platinum member like other accor hotel nor free breakfast. Check in and out staffs was good. Thank you.

The room was fine for my one-night stay. But the service (more precisely, the lack of service) in the hotel restaurant was not satisfactory.

I had another great experience at the Novotel at Downtown Montreal! I had to change my stay and Max and the team was very accommodating. I had my wife with me and she sincerely appreciated the quality of thé stay.

Very nice, comfortable and clean hotel conveniently located to everything in downtown Montreal

Great rooms and great service. Missed the vegetables during breakfast.

Basic room, good bed, breakfast not very good

Well located, clean and the staff is welcoming. The restaurant is just at the reception and make it accessible on top of being friendly. The lifts need some attention because they broke down when I was there

My check was easy and quick which I very much appreciate but the person serving me didn’t smile at all and seemed unhappy to serve me, it felt like I was a bit of a both.. I can’t see why.. there were no issues with my check in. It was not very welcoming. I ordered food for delivery and when it arrived the person at the front desk called me on the phone and seemed quite annoyed at me. A bit rude. The service over all that evening didn’t make me feel very welcome at the hotel. The room was good, the bed was very confortable. Service at check out was better. There was a lot of cold air coming from the window area, I had to turn the heat up higher than I typically would. I appreciated the on site fitness centre and the sustainable amenities in the room. I found the room noisy, I could here neighbours.

The hotel is lovely, and I am glad to see all of the environmentally friendly initiatives. However, one of these should not be the recycled toilet paper and tissues you stock in your rooms. However, the worst thing about my stay was finding a long curly black hair (mine is medium brown) in my bed on the first night. On night two, I suspected my sheets had not been changed because I had accidentally spilled coffee on them in the morning and there was still a stain on them that night. The rest of the room was fine, but this marred an otherwise pleasant stay.

I really enjoy staying at the Novotel hotel in Montreal. I like the rooms and staff is very good. I will go back very soon. Stephan G.

Brief business stay and as always the staff were very friendly and helpful. Room was clean and has good amenities and the bar/restaurant is always a pleasure to attend