Novotel Montreal Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 2,566 reviews

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Novotel Montreal Centre - Image 1
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1180 rue de la Montagne, CITQ ID: 603396, H3G 1Z1 Montreal, Canada

Description

Hotel extras

  • In the heart of the city

  • Restaurant, bar, and terrace

  • Sports room open 24 hours a day

  • Indoor public paying car park, which can be accessed from the hotel

  • Free WiFi

Our accommodation(s)

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Room 1

Hotel location

Novotel Montreal Centre

1180 rue de la Montagne, CITQ ID: 603396
H3G 1Z1 Montreal
Canada

GPS:45.496681, -73.572604

Telephone
Fax +1 514-861-0992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L 'O RESTAURANT ET LOUNGE

A warm welcome awaits you at the L'Ô restaurant, which offers a simple and generous seasonal menu. Enjoy elegantly-prepared cuisine with international and local influences. Open from 6am until midnight

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,566 reviews

Customer review rating 2.5/5

Che O. P. Couples - Confirmed reviews ALL

Dear Che O. Joe P. Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to learn that your arrival experience did not meet your expectations, and we appreciate the opportunity to clarify our room upgrade process. Unlike some properties, our hotel does not have suites available for complimentary upgrades. Our highest room category consists of a limited number of Executive Rooms, and upgrades to these rooms are always subject to availability at the time of check-in, in accordance with the ALL loyalty program benefits. We have also found that many of our loyal ALL Platinum members prefer to remain in a Standard Room based on their individual preferences, such as room location, bed configuration, or other personal considerations. For this reason, when Executive Rooms are available, our team confirms each guest's preference during check-in rather than assigning an upgrade automatically prior to arrival. We are pleased that we were able to accommodate your request for an Executive Room upon check-in. We regret, however, that the process gave you the impression that your loyalty was not being recognized, as this was certainly not our intention. As a gesture of goodwill and appreciation for your loyalty, we have credited 2000 ALL Reward points to your account. While we hope this demonstrates our commitment to your satisfaction, we believe this appropriately resolves the matter. Thank you once again for your feedback. We value your continued loyalty to ALL and hope to have the pleasure of welcoming you back to Novotel Montreal Centre in the future. Kind regards, Thomas Deegan General manager

Customer review rating 5.0/5

Valerie G. Friends - Confirmed reviews ALL

Dear Valerie G., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Deegan General manager

Customer review rating 4.5/5

Michael J. Couples - Confirmed reviews ALL

Dear Michael J., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Deegan General manager

Customer review rating 4.5/5

Rajendra K. B. Families - Confirmed reviews ALL

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. Sincerely, Thomas Deegan, General Manager.

Customer review rating 4.5/5

Gillian T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, T. Deegan, General Manager.

Other web-users rate our hotel

  • 1,117 reviews 9.4/10 Location
  • 1,241 reviews 7.9/10 Room
  • 1,297 reviews 9.2/10 Service
  • 15 reviews 8.1/10 WiFi
  • 587 reviews 8.2/10 Cleanliness
  • 440 reviews 8.1/10 Breakfast
  • 12 reviews 0/10 Pool

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