Novotel Montreal Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 2,591 reviews

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Novotel Montreal Centre - Image 1
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1180 rue de la Montagne, CITQ ID: 603396, H3G 1Z1 Montreal, Canada

Description

Hotel extras

  • In the heart of the city

  • Restaurant, bar, and terrace

  • Sports room open 24 hours a day

  • Indoor public paying car park, which can be accessed from the hotel

  • Free WiFi

Our accommodation(s)

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Hotel location

Novotel Montreal Centre

1180 rue de la Montagne, CITQ ID: 603396
H3G 1Z1 Montreal
Canada

GPS:45.496681, -73.572604

Telephone
Fax +1 514-861-0992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L 'O RESTAURANT ET LOUNGE

A warm welcome awaits you at the L'Ô restaurant, which offers a simple and generous seasonal menu. Enjoy elegantly-prepared cuisine with international and local influences. Open from 6am until midnight

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,591 reviews

Customer review rating 4.5/5

Damian D. Families - Confirmed reviews ALL

Lovely staff, tasty meals and conveniently located downtown Montreal.

Dear Damian D., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Deegan General manager

Customer review rating 4.5/5

Steve B. Families - Confirmed reviews ALL

Clean and nice staff

Dear Steve B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Deegan General manager

Customer review rating 3.5/5

Winston S. Couples - Confirmed reviews ALL

Breakfast below expectations and room was very modest

Dear Winston S. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Thomas Deegan General manager

Customer review rating 1.5/5

Anna D. Friends - Confirmed reviews ALL

Where to start? 1. The front desk receptionist was rude to us at check in. I’m that person who goes out of my way to be polite to strangers in public, especially those in the service and hospitality industry, and was taken aback by this women. Even my daughter couldn’t believe how condescending this woman was (she even grimaced and rolled her eyes at me- over the parking garage when she asked where our car was) 2. The hotel website said our room (a “superior double room with two double beds”) would be on a high floor. We were on the 4th floor in a 9 floor building. That is not a high floor, yet I certainly was charged a lot! 3. Cheapskate amenities. For example: Our room slept four adults- but there were two coffee pods, and there was a sign that said if we used more than two per day we would be charged $1.50 for each extra one. There was also a sign that said not to store personal goods in the mini fridge. And paper cups instead of glasses at $400 per night? Are you kidding me? This place is a joke. The only good part was the lovely man checking us in to breakfast. He was lovely. Otherwise- avoid this money pit. I have made many, many trips to Montreal an have never stayed at a place that left such a bad taste in my mouth.

Dear Anna D., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Deegan General manager

Customer review rating 4.5/5

Diane I. Couples - Confirmed reviews ALL

We were looking for a location close to the hockey venue and central to the City. It was that. We were also close to Via Rail and many great shopping and restaurant venues. We also enjoyed immensely the invite to the bar area where we experienced good food and drinks.

Dear Diane I., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Deegan General manager

Other web-users rate our hotel

  • 1,125 reviews 9.4/10 Location
  • 1,254 reviews 8/10 Room
  • 1,315 reviews 9.2/10 Service
  • 19 reviews 8.5/10 WiFi
  • 588 reviews 8.6/10 Cleanliness
  • 446 reviews 8.3/10 Breakfast
  • 13 reviews 0/10 Pool

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