Novotel Montreal Centre Hotel 4 stars

Good hotel. Nice room. Breakfast disappointing and no cleaning everyday

Experience was great. Ladies at the desk were great!

This hotel is so simple to navigate. Great central location in downtown Montreal. From a small lobby to go straight to your room in a few minutes.

Just a note about the staff, FANTASTIC. They really care and seem to work very very hard to please everyone. Thank you.

Beyond rude costumer service in the front desk! Very disappointed ☹️

Hotel is very well located. Extremely clean. The room was spacious and well designed. The staff was helpful and polite.

The two ladies in the front desk during the day were very rude. They do not know how to say good morning. They were staring at us the whole time while sitting in the lobby with a few of us talking. I will not be coming back to this hotel for sure.

Employees were very respectful ad helpful.

Hotel room was as expected. Clean, comfortable, and in a good location very close to St. Catherines street. For the price it was good value, and I would not hesitate to stay here again.

Actually a good hotel in a perfect location in the middle of Montréal. However, the stay was a little marred by the Covid measures (Level 1). Hotel restaurant was closed and room service stopped. In principle, it's not the hotel's fault that the stay was a bit special (Covid-19), but it wasn't perfect either. The staff were all very, very friendly and accommodating. I think this place deserves a second chance. Times are not easy for everyone!

This was our first experience with Novotel and we will definitely be back. Hotel is in great location and our room was very comfortable and well priced. We took advantage of the onsite parking and definitely recommend that and using the transit system.

If you like Novotel, I would not recommend this hotel. It is a shabby version with few of the qualities of other Novotels I've stayed at internationally. No coffee in the rooms, no restaurant or room service, poorly cleaned rooms, no special welcome for Accor members. I usually use Novotel for business trips but in this case chose it for a holiday with my partner. That was a mistake as it was definitely not the type of place that was special or relaxing or unique. It's an old facility with few special touches. I would not stay here again.

As we are still in the covid situation, I expect the level of cleanliness in the room would be at the highest level possible. I am a clean freak so I wiped down all the surface. There were stain on the desk and on the coffee table. It was all good after I removed the stain.

We had visited every year for the 30 years prior to the pandemic and most of those visits were at this Novotel. This latest trip was in a word, disappointing. It was understandable that many services and amenities were limited or unavailable due to pandemic protocols but we expected that the HVAC system would be in good working order. We visited during a heatwave and high humidity and thought our room would at least provide refuge from the stifling heat and oppressive humidity. While the AC kept temperature cool enough it failed to remove the humidity which made for a very uncomfortable and sleepless 3 nights. The hotel staff were friendly and quality of bedding were good and up to normal standards.

I stayed at this fabulous hotel last week. Upon arrival I was warmly greeted by the hotel staff and given a complimentary upgraded room. With only takeout available in Montreal, I picked up dinner and a bottle of red wine at a near by restaurant. The staff was kind enough to find me a wine glass and cutlery, making my dinner in my room so much more enjoyable. I do stay at hotels weekly, the staff at the Novotel Montreal Centre always go above and beyond what is expected. They make this centrally located hotel my favourite destination. I do recommend this hotel as a must stay for business or pleasure when in Montreal.