Novotel Montreal Centre

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Novotel Montreal Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,187 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In the heart of the city

  • Restaurant, bar, and terrace

  • Sports room open 24 hours a day

  • Indoor public paying car park, which can be accessed from the hotel

  • Free WiFi

Hotel location

Novotel Montreal Centre

1180 rue de la Montagne
H3G 1Z1 Montreal
Canada

  • LUCIEN L'ALLIER:  ORANGE LUCIEN L'ALLIER

  • PEEL:  GREEN PEEL

  • By plane

    MONTREAL At 0km / 0 miles

  • By plane

    MONTREAL MIRABEL At 35km / 21 miles

  • By plane

    PIERRE ELLIOT TRUDEAU At 20km / 12 miles

  • By plane

    PLATTSBURG INTL AIRPORT At 100km / 62 miles

  • By train

    GARE CENTRALE At 0km / 0 miles

  • By train

    LUCIEN L'ALLIER At 0km / 0 miles

  • By train

    PEEL At 0km / 0 miles

GPS:45.496681, -73.572604

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L 'O RESTAURANT ET LOUNGE

A warm welcome awaits you at the L'Ô restaurant, which offers a simple and generous seasonal menu. Enjoy elegantly-prepared cuisine with international and local influences. Open from 6am until midnight

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Montreal Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,187 reviews

TripAdvisor Rating  4.0/5  2,177 reviews

Good stay!!

Customer review rating 4.0/5

Danny Solo - Confirmed reviews ALL

Just knocking on my door. Early morning for cleaning when your on vacation lol. That why I put my don't disturb all my stay.

Dear Danielle R., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Goof value, great location, perfect service.

Customer review rating 5.0/5

Francois L. Business - Confirmed reviews ALL

Arrived extremely late (3:30am) due to the incompetence of the airlines and was greeted warmly by the night attendant. Checking was easy, room modern and well designed.

Dear Francois l., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel is what we expected Front desk services were excellent Room was well maintained Should be two sinks in bathroom

Dear Khandai B., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Only ok at bestb

Customer review rating 2.5/5

Ingham J. Business - Confirmed reviews ALL

The first night I was very late getting to the hotel check in person the first night was wonderful My server at breakfast the day was awful when she finally brought coffee I said thank you she said nothing and walked away For more I had to chase her The front of house day staff is yet to say hello,good morning etc Extremely poor

Dear Ingham J., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom

Well located and all I expected from a Novotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Staff very attentive and thanks for the little touches. Hotel well located for everything. Room clean and spacious. The only drawback, as nearly all Accor hotels, is the prohibitive price of breakfast.

Dear Sandra D., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Well located, no coffee

Customer review rating 3.0/5

Patrick Solo - Confirmed reviews ALL

Who in 2022 doesn’t put coffee in the room???

Dear Patrick A., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom

Great experience

Customer review rating 4.0/5

D. B. Business - Confirmed reviews ALL

My recent three-night stay was very enjoyable. The hotel is central to numerous and varied dining options and convenient to The City's business center. Hotel amenities and the friendly staff were excellent. Will stay again.

Dear David B., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Exceeded expectations

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Wonderful stay! Everyone who works at Novotel was welcoming, kind and were so accommodating. Big, clean and comfortable rooms. I will certainly be back :) I was in town for business but invited my mom, aunt and sister to enjoy the mother’s day weekend together.

Dear Alexis K., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Customer review rating 5.0/5

Connie Families - Confirmed reviews ALL

Stayed for 3 nights, hotel was well staffed and maintained

Dear Terry B., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Attended hotel on business and have stayed there before. Rooms are nice. Parkade is very tight for vehicle movement and I couldn't exit parkade on checkout day as ticket was no longer valid. Front desk failed to inform me on how to exit parkade on checkout day. Very frustrating. Also, my coworker and I used the dining room for drinks and dinner on multiple occasions. The male attended to us well, but when he left, the younger lady was not very good at being hostess/server. Restaurant was not busy as all - maybe two tables, and she basically ignored us.

Dear Mr.C. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tom

disapointing

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

My room smelled like strong cleaning products over old cigarette. I was coughing so opened the window, but people were yelling in the street all night. It was not a great experience and I didn't sleep well.

Dear Anne-Marie K., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom

Ok but lack of small details that wud better ones stay.

Customer review rating 3.0/5

Patrick Couples - Confirmed reviews ALL

Small pleasures missing… No fan in the bathrooms, only instant coffee rather than capsules like Keurig and rooms that don’t reflect the photos from the website.

Dear Patrick B., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very good and agile. We had to reduce a bit our trip and we received full support from the hotel.

Dear Erwan L., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Good location, good staff, good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Stayed 3 nights; front desk staff were very helpful, room was clean and well maintained. I had breakfast in the dining room. Once again, staff were prompt and pleasant even though pressed. Breakfast was good. I would certainly stay again at Novotel Montreal Centre.

Dear Carolyn D., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Good stay at Novotel, Montreal

Customer review rating 4.5/5

M. A. Business - Confirmed reviews ALL

Enjoyed my short stay at the Novotel in Downtown Montreal.

Dear Malcolm A., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Nice stay

TripAdvisor rating 5.0/5

jeromeb510 Business - TripAdvisor review

Rooms are comfortable, clean and quiet. The personnel is very kind and efficient. The hotel is situated near by Mont Royal and the lively Saint Catherine street with many restaurants in the surroundings.

Dear jeromeb510 What a pleasure to read that you enjoyed staying at Novotel Montreal Centre! Thank you for your nice comments that I will share with the rest of the team.

Good hotel ideally located in the center of Montréal

TripAdvisor rating 4.0/5

ReneStansstad TripAdvisor review

Actually a good hotel in a perfect location in the middle of Montréal. However, the stay was a little marred by the Covid measures (Level 1). Hotel restaurant was closed and room service stopped. In principle, it's not the hotel's fault that the stay was a bit special (Covid-19), but it wasn't perfect either. The staff were all very, very friendly and accommodating. I think this place deserves a second chance. Times are not easy for everyone!

Dear ReneStansstad, Thank you for understanding that times are difficult right now. I apologize for any inconveniences that you had. The restrictions have been lifted as of now so the restaurant is open and occupied rooms are being done. We hope that you will give us a second chance:) Sincerely Tom

Great Stay in Montreal

TripAdvisor rating 5.0/5

rgriscom2021 TripAdvisor review

This was our first experience with Novotel and we will definitely be back. Hotel is in great location and our room was very comfortable and well priced. We took advantage of the onsite parking and definitely recommend that and using the transit system.

Dear rgriscom2021, Thank you for your excellent review. I am thrilled that everything went well and happy to hear that you will be back:) Kind regards Tom

Not at the standard of other Novotels

TripAdvisor rating 2.0/5

Danny G TripAdvisor review

If you like Novotel, I would not recommend this hotel. It is a shabby version with few of the qualities of other Novotels I've stayed at internationally. No coffee in the rooms, no restaurant or room service, poorly cleaned rooms, no special welcome for Accor members. I usually use Novotel for business trips but in this case chose it for a holiday with my partner. That was a mistake as it was definitely not the type of place that was special or relaxing or unique. It's an old facility with few special touches. I would not stay here again.

Good location. Courtesy staff members.

TripAdvisor rating 4.0/5

constancemouse TripAdvisor review

As we are still in the covid situation, I expect the level of cleanliness in the room would be at the highest level possible. I am a clean freak so I wiped down all the surface. There were stain on the desk and on the coffee table. It was all good after I removed the stain.

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