Novotel Montreal Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 2,582 reviews

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Novotel Montreal Centre - Image 1
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1180 rue de la Montagne, CITQ ID: 603396, H3G 1Z1 Montreal, Canada

Description

Hotel extras

  • In the heart of the city

  • Restaurant, bar, and terrace

  • Sports room open 24 hours a day

  • Indoor public paying car park, which can be accessed from the hotel

  • Free WiFi

Our accommodation(s)

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Hotel location

Novotel Montreal Centre

1180 rue de la Montagne, CITQ ID: 603396
H3G 1Z1 Montreal
Canada

GPS:45.496681, -73.572604

Telephone
Fax +1 514-861-0992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L 'O RESTAURANT ET LOUNGE

A warm welcome awaits you at the L'Ô restaurant, which offers a simple and generous seasonal menu. Enjoy elegantly-prepared cuisine with international and local influences. Open from 6am until midnight

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,582 reviews

Customer review rating 5.0/5

Sarah C. Families - Confirmed reviews ALL

Will stay again

Dear Sarah C. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Deegan General manager

Customer review rating 5.0/5

Tony P. Friends - Confirmed reviews ALL

Our stay was very short as we were there for a Habs game and some site seeing but our time was truly memorable. The staff offered many suggestions to explore the sites and entertainment. A special thank you for Kaela and Sabrina as they went above and beyond the call of duty in facilitating a situation that arose. Thank you so much.

Dear Tony P., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Deegan General manager

Customer review rating 1.0/5

Surbhi P. Friends - Confirmed reviews ALL

Multiple things went wrong- - Right from the start, the room we were provided with was unclean, the standard items (room slippers, soap, water bottle, etc) were not provided and we had to ask for everything individually. - The staff at the front desk were rude. It was almost 4 PM on day 2 of our stay and we still didn't had any housekeeping to clean our room and refresh items. We had to leave for our tour plans and asked the staff to help us with an estimate of when to expect housekeeping. The staff responded that they couldn't provide us with an estimate and housekeeping was very busy. It's my first time seeing a hotel having no housekeeping till 4 Pm. Finally they around around 6 in the evening. - The breakfast buffet had stale food. We ordered poached eggs and the eggs were stale. The bacon strips were uncooked. For a $29 breakfast this was quite low in quality. - The photos don't match the hotel. The washrooms were very tiny and claustrophobia inducing. There was a see through glass in the washroom and no for to close it. Very strange design for a large room. - The room we booked was an Executive Roo. The description explicitly states that they provide a VIP reception, high speed internet, etc. There wasn't anything vip in our experience. We entered the same front desk as everyone else and the front desk staff asked us if we really need internet (?) and have us the general credentials. Overall, the are better hotels around town at similar or even lower rates and Novotel is definitely not going to be in our consideration set going forward.

Dear Surbhi P. We’re very sorry your stay did not meet expectations. We sincerely apologize for the issues with your room. Please note that all our rooms are supplied with high-quality Arran soap products imported from Europe. Regarding water bottles, we are a green hotel and provide purified water dispensers on every floor, while our tap water is also of excellent quality. Slippers are available upon request to minimize waste. Your feedback is important, and we will review these points carefully to improve our services. We truly regret that we fell short during your visit and appreciate you taking the time to share your experience. Sincerely, Thomas Deegan General manager

Customer review rating 5.0/5

Nathalie L. Couples - Confirmed reviews ALL

Beautiful experience

Madame nathalie l. Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Thomas Deegan Directeur Général

Customer review rating 5.0/5

Gerry M. Couples - Confirmed reviews ALL

Beautiful

Dear Gerry M. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Deegan General manager

Other web-users rate our hotel

  • 1,138 reviews 9.3/10 Location
  • 1,266 reviews 8.1/10 Room
  • 1,309 reviews 9.2/10 Service
  • 18 reviews 8.3/10 WiFi
  • 584 reviews 8.6/10 Cleanliness
  • 444 reviews 8.5/10 Breakfast
  • 12 reviews 0/10 Pool

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