ibis Christchurch 3 stars

Customer review rating (ALL Rating) 4.4/5 2,600 reviews

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107 Hereford Street, P O Box 1586, Christchurch 8140, 8011 Christchurch, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Central Christchurch location

  • 24-hour reception

  • Walking distance to BNZ Centre and The Terrace hospitality precinct

  • Short (200m) walk to the Te Pae Convention Centre.

Our accommodation(s)

Hotel location

ibis Christchurch

107 Hereford Street, P O Box 1586, Christchurch 8140
8011 Christchurch
New Zealand

GPS:-43.532062, 172.635742

Telephone
Fax +64 3 367 8667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Perch Dining + Bar

An inner city haven for good NZ wine, craft beer, classic pours and even better food. Offering a bites menu of seasonal sharing plates that hit the spot for both a lively after work drink on the balcony and relaxing meal in the vibrant, urban restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,600 reviews

Customer review rating 5.0/5

Porter H. Friends - Confirmed reviews ALL

My second visit to this great hotel . Very nice rooms , great restaurant and bar/ terrace and extremely friendly and efficient staff .

Customer review rating 5.0/5

Paola A. Couples - Confirmed reviews ALL

Great hotel, excellent location, clean, brilliant customer service

Customer review rating 4.0/5

Evelyn S. Families - Confirmed reviews ALL

Lovely housekeeping staff, so friendly, kind, & respectful. Very friendly & warm front of house staff. Great facility & convenient location, we will be back.

Customer review rating 4.5/5

Kim T. Business - Confirmed reviews ALL

Excellent service at reception and room very good for price. Picking up a meal at restaurant was very good too, staff uniformly efficient and pleasant including those whom one passed in the hall or lift. Also so close to Te Pae, Tūranga and Te Kaha it's hard to tell properly on map. Had a nice, too short stay!

Dear Kim T., Thank you for taking the time to share your positive experience at ibis Christchurch. We are delighted to hear that you found our reception staff to be excellent and that you enjoyed the quality of your room as well as the efficiency of our restaurant team. It is wonderful to know that our location suited your needs. We look forward to welcoming you back for a longer visit in the future. Kind Regards, Lisa Ireland Hotel Manager IBIS Christchurch

Customer review rating 2.5/5

Karen R. Couples - Confirmed reviews ALL

My preferences is low level room, and we got the top floor, level 8. I said that is not my request and asked to change this, so they changed it to either level 4 or 5, we could not check in as we came early. But when we came back later in the day to go to our room, there is now different staff and we are on level 8 again. I mentioned this but they just looked at me, not helpful. The next day she apologised and said she made a mistake and gave us our water bottles and chocolate bars which is my gift as a Gold Member, these had actually been put in the room that we had changed to but were not given that room, because she made a mistake. What a mix up didn't think it could be that difficult. The restaurant was shut on the Monday night, why when its a public holiday and it looked like the hotel could have been full, no reason was given. However quite a good location, handy to everything that is about it for us.

Dear Karen R., Thank you for taking the time to share your feedback regarding your recent stay at Ibis Christchurch. I am sincerely sorry to learn that your experience did not meet your expectations, and I appreciate your comments, as they provide us with valuable insights into areas where we can improve. I understand your concerns regarding the size of the rooms and the confusion surrounding your room assignment. Our team strives to fulfill guest preferences, and I apologize that we did not adequately communicate this during your stay. We aim to provide a seamless check-in process, and it is unfortunate that there was a misunderstanding regarding your floor preference. I will ensure that this feedback is shared with our front desk team to prevent similar occurrences in the future. Regarding the restaurant closure on the Monday night of your stay, I regret any inconvenience this may have caused. While we do our best to accommodate guests, operational decisions, including restaurant hours, are sometimes influenced by factors such as occupancy levels and staffing availability. Your feedback will be shared with our management team to evaluate our dining options during public holidays. On a positive note, I am pleased to hear that you appreciated our location. We strive to provide our guests with convenient access to local attractions and amenities. Your loyalty as a Gold Member is greatly valued, and I hope to have the opportunity to welcome you back in the future to provide you with a more satisfactory experience. Kind Regards, Lisa Ireland Hotel Manager IBIS Christchurch

Other web-users rate our hotel

  • 1,616 reviews 9.2/10 Location
  • 1,531 reviews 6.8/10 Room
  • 1,528 reviews 9.2/10 Service
  • 27 reviews 6.1/10 WiFi
  • 812 reviews 5.2/10 Comfort
  • 594 reviews 8.5/10 Cleanliness
  • 413 reviews 7.4/10 Breakfast
  • 364 reviews 7.6/10 Food

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