Novotel Florianópolis 4 stars

Customer review rating (ALL Rating) 4.6/5 1,512 reviews

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Description

Hotel extras

  • Two children up to 10 can stay in their parents' room free of charge.

  • Hotel opposite Totem Floripa

  • Hotel in Florianópolis with pool, gym, sauna and the Aya Spa with massage.

  • Four event rooms for lectures and coffee breaks, for up to 70 people.

  • 30-minute drive to the Hercílio Luz International Airport

Our accommodation(s)

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Hotel location

Novotel Florianópolis

Av. Rubens de Arruda Ramos, number 2034, Santa Catarina
88015701 Florianópolis
Brazil

GPS:-27.58621, -48.55044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GÁLIA RESTAURANTE

Enjoy our culinary delights with lunch and dinner at our cozy and comfortable restaurant, with breakfast served daily!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,512 reviews

Customer review rating 2.0/5

Overbeek E. Friends - Confirmed reviews ALL

This hotel was fine - the rooms were comfortable enough and clean. The breakfast wasn't great - items run out frequently and took a while to get replaced. Also not a huge variety. Service was very slow, too for anything we requested. Room service took over 45 minutes, new towels took a while. The iron/steam room had only 1 working iron and the steamer was always empty.

Dear Mrs Overbeek Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found the room comfortable and clean. However, we sincerely apologize for the shortcomings you experienced during your stay. Your comments regarding the breakfast service, delays in fulfilling requests, and the condition of the ironing/steam room are very concerning to us. Please know that this is not the level of service we strive to provide. We are currently reviewing our breakfast operations to ensure better availability and variety, as well as working with our team to improve response times for guest requests, including room service and housekeeping. Additionally, we will address the equipment issues in the ironing area to ensure everything is fully functional and readily available. Your feedback is extremely valuable, and it helps us identify areas where we need to improve. We truly appreciate you bringing these matters to our attention. Atenciosamente, Renan Rodrigues Supervisor de Recepção Novotel Florianópolis

Customer review rating 5.0/5

Fernanda B. D. O. Business - Confirmed reviews ALL

I was highly satisfied with my stay at the Novotel Florianópolis. The hotel is clean, beautiful, and very comfortable, with an excellent location. The staff are polite, professional, and competent, which made the experience even better. Overall, a great choice and highly recommended.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renan Rodrigues Supervisor D. Recepção Novotel Florianópolis

Customer review rating 3.0/5

Rolf H. Families - Confirmed reviews ALL

benefits could be better considering the tariff cost

Dear Mr H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renan Rodrigues Front Desk Supervisor Novotel Florianópolis

Customer review rating 4.5/5

Antonio L. F. L. Business - Confirmed reviews ALL

You can hear noises from hallway

Prezado Sr. Antonio, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Christian Baba Analista Comercial Novotel Florianópolis

Customer review rating 5.0/5

Murilo N. Business - Confirmed reviews ALL

Everithing was gerat!

Prezado Sr. Murilo, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Christian Baba Analista Comercial Novotel Florianópolis

Other web-users rate our hotel

  • 551 reviews 9.4/10 Location
  • 846 reviews 8/10 Room
  • 939 reviews 8.9/10 Service
  • 24 reviews 4.1/10 WiFi
  • 560 reviews 8.5/10 Breakfast
  • 393 reviews 6.8/10 Comfort
  • 347 reviews 8.3/10 Cleanliness
  • 138 reviews 8.4/10 Vibe

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