Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.8/5 3,873 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

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Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  3,873 reviews

TripAdvisor Rating  3.0/5  3,064 reviews

Great little hotel, perfect location and great value.

TripAdvisor rating 5.0/5

Zoe G TripAdvisor review

I had a wonderful stay here whilst over in Adelaide for work and the gather round. The location was superb and a close walk to Hindley st and Rundle mall. The staff were super friendly and accomodating and a credit to their company. The rooms were super quiet and very comfortable. We even had complimentary snacks for the gather round. I'll be staying here next time I am in Adelaide for sure.

Location the only advantage in this hotel

Customer review rating 2.5/5

Jane Couples - Confirmed reviews ALL

Upon arrival room was neat. Carpet and curtains must be dust filled as allergies were triggered immediately. In fact the curtains were full of dust. I was scared to touch them to open them to let in the tiny crack of daylight the internal facing room had. Nothing like the photo for the standard queen room either. Air con had no instructions and it took us ages to actually find the switch. It was not marked. The tv was so old only showed SD shows. And there was no cable tv as advertised. The bathroom although small was ok. The whole place needs a renovation. Again the room was really dusty and ordinary for the amount of money we were charged. The bed has so uncomfortable. It must be at least 25 years old. It get like I was sleeping on planks of wood and partner disturbance was at a maximum.

Dear Jane, Thank you for choosing to stay at the Grosvenor Hotel Adelaide and for taking the time to share your detailed feedback with us. We sincerely apologize for the issues you experienced during your stay. We take cleanliness and guest comfort very seriously, and we regret that we fell short of your expectations in these areas. Your comments about the dust in the room, curtains, and carpet have been shared with our housekeeping team for immediate action and improvement. We are also reviewing our room amenities and will ensure that all advertised features, such as cable TV, are available and clearly marked for guest convenience. We appreciate your kind words about our staff's helpfulness and the ease of booking. Your feedback is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back to the Grosvenor Hotel Adelaide in the future for a much-improved experience. Sincerely, Ishwar Front Office Assistant Night Manager

Great position close to the Casino and the Oval for the footy.

Customer review rating 5.0/5

James Friends - Confirmed reviews ALL

Great hotel to stay in, staff were friendly and the rooms clean, neat and tidy. We will be back again next year!

Dear James M., Thank you for choosing the Grosvenor Hotel Adelaide for your recent stay and for taking the time to share your experience. We are thrilled to hear that you enjoyed our convenient location near the Casino and the Oval. It's wonderful to hear that you found our staff friendly and our rooms clean, neat, and tidy. We strive to provide a comfortable and welcoming environment for all our guests, and we are delighted that we met your expectations. We look forward to welcoming you back to the Grosvenor Hotel Adelaide next year for another great stay. Sincerely, Ishwar Front Office Assistant Night Manager

Convenient transportation

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The room is clean and the transportation is convenient.

Dear Yuan G., hank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient for transportation and that your room met your expectations in terms of cleanliness. Providing a comfortable and convenient stay for our guests is our top priority, and we are thrilled that we could exceed your expectations in these aspects. Your feedback is truly appreciated and will serve as encouragement to our team. We look forward to welcoming you back for another enjoyable stay with us. Sincerely, Sam Front Office Team Leader

Great location, friendly Staff but needs to be freshened up (paint)

Customer review rating 4.5/5

Doug D. ❤. Friends - Confirmed reviews ALL

Love staying here our favourite place

Dear Douglas D., Thank you for choosing to stay at the Grosvenor Hotel Adelaide and for your continued loyalty. We are delighted to hear that our location and friendly staff have made us your favorite place to stay. Your feedback regarding the need for a refresh, including painting, is appreciated. We are continuously looking for ways to enhance our guests' experience, and your comments will be shared with our team as we plan for future improvements. We look forward to welcoming you back to the Grosvenor Hotel Adelaide for many more enjoyable stays. Sincerely, Ishwar Front Office Assistant Night Manager

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Other web-users rate our hotel

  • 2,186 reviews 9.1/10 Location
  • 3,452 reviews 5.2/10 Room
  • 2,385 reviews 9/10 Service
  • 46 reviews 6.7/10 WiFi
  • 1,818 reviews 4.5/10 Comfort
  • 1,529 reviews 4.6/10 Cleanliness
  • 1,292 reviews 1.9/10 Amenities
  • 791 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.