Novotel Barcelona City

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Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,955 reviews

ALLSAFE approved hotel

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Hotel extras

  • Sagrada Familia and Bogatell beach 15 min walk.

  • ALLSAFE certificated from SGS. Free telemedicine

  • Family rooms, 2 free children (up to 16 years old)

  • Rooftop with pool, tapas and snacks

  • Parking available for a fee. "Glories" metro 5 min away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414





  • By plane

    EL PRAT LLOBREGAT At 17.9km / 11.12 miles

  • By train

    SANTS ESTACIO At 10km / 6.21 miles

  • By train

    SANTS STATION At 10km / 6.21 miles

GPS:41.404259, 2.191266

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Serving an exquisite lunchtime menu created based on our Chef's best suggestions. With Family & Novotel, children and their parents are our pampered guests. Simply sit back and enjoy your dinner with us.

Our accommodation(s)

"Combine work and relaxation. Spacious rooms with contemporary design. At Novotel Barcelona City, you are our priority, which is why our rooms adapt to your needs. Rooms are located on the 7th floor upward.

Our guest reviews

Our guest reviews for
Novotel Barcelona City

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,955 reviews

TripAdvisor Rating  4.0/5  4,779 reviews

Certificate of excellence 2022

Okay stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The staff was helpful. But service staffs need more training, they seem to be overwhelmed. Should invest in a new iron and ironing board that you pass to the customer, the one I received is of a very poor condition, it even trip the MCB when I used it. Despite it all not entirely a bad experience. I have been to worst. But not the Novotel standard I expect.

Dear N. Asley, We would like to thank you for taking the time to answer our survey. We are sorry to read about the disappointing experience you had with the iron at Novotel Barcelona City. The hotel has a large number of irons available for our customers and all of them should be in good condition to guarantee a good service. We are sorry that it was not the case. I can assure you that we have just carried out an exhaustive review of all of them, removing as electrical waste those that are not in perfect condition and buying new ones. Allow me to express my sincere apologies for the inconvenience caused. Concerning the staff, we accept interns studying tourism and hospitality for this reason, they indeed need more or less training according to the time they started the internship. We hope to see you soon to appreciate changes we made. Sincerely, Léa Guest Experience Department

Good location

Customer review rating 2.5/5

Ravi Business - Confirmed reviews ALL

Staff is not attentive to guest who are checking in, asking question...seems that the counter staffs is too much busy talking to themselves..

Great rooftop bar and pool !

Customer review rating 4.0/5

Sue Business - Confirmed reviews ALL

Only stayed one night but easy to get into town and lovely to be able to relax on the rooftop bar and pool afterwards !

Dear Sue K., Thank you for commenting your stay in Novotel Barcelona City, even though you stayed for only one night we hoped you can stay longer next time. It is nice to read you enjoyed your time with us. We apologize for the morning call, we will ask the reception team to know why it didn´t reached you as scheduled. We hoped to see you soon. Sincerely, Léa Guest Experience Department

Good location

Customer review rating 5.0/5

Jamie L. Solo - Confirmed reviews ALL

Room clean, good location, friendly and helpful staff.

Air conditioning not working, no reaction

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The air conditioning was not working, the reception was informed but nothing happened. Window had to be oped at night and it was not possible to fall asleep till the concerts outside were over. No other room was suggested. Usually Accor members get at least welcome bottle of water on arrival. Only bar drinks were available for fee late on arrival evening. This is my last accommodation at Accor in Spain.

Dear Olga I., Thank you for the time you take to answer our survey. We apologizes for the inconvenience regarding the air conditioning. When such a problem is reported to the reception, the maintenance team is informed and intervenes to solve the issue as soon as possible. We can assure you that this problem has been solved. We are sorry we didn´t manage to repair it during your stay. Regarding the noises from a nearby party, we are really sorry, we always want the best rest for our guests. In this case, we can only contact the relevant authorities as we did. In our commitment with the planet we are progressively quitting plastics but as your room was a family room and sometimes families prefer plastic/cardboard cups for their children this type of room has not ceramic cups. However I inform you that the superior rooms have ceramic cups. Despite all, we hope you enjoyed the city of Barcelona. We hope to welcome you again and offer you an excellent stay with us. Sincerely, Léa Guest Experience Department

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

good stay. Great roof top . Only missing that the bar is not open in the morning


Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

very friendly staff

Dear Martin D., Thank you for sharing your experience at the Novotel Barcelona City. It is a pleasure to read your compliments about the staff. I will share your comments with our team as an encouragement to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Léa Guest Experience Department

Great Hotel but the staff and management could be more friendly and better

Customer review rating 2.5/5

Tom Families - Confirmed reviews ALL

The staff at the counter wasn't very friendly and supportiv. They did the job but that's it. I wrote an email to the Hotel Management according to other issues and I did not get any answer, whichis not astonishing. The prices of the Hitel for the same time, same room varies a lot. That's not fair. The water at the pool is freezing cold and the prices for a room and drinks and cocktails are way too high.

Dear Thomas W., Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was checking my mail and I have not an e-mail from your side. Could you lease inform me the delivery address in order to check this previous mail you send to us? I am really sorry if we didn't answer you, normally we do. We have taken into account all your mail and the general manager has a copy of it, we are really sorry if you didn't feel welcomed in our Novotel Barcelona City. We try to do our best job every day. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara C Guest Experience Manager

Basic 4 stsr accommodation

Customer review rating 2.5/5

Charissa B. Couples - Confirmed reviews ALL

Given a room next to the lift Shaft so could hear lifts all the time. No view from room. Pool was cold and dirty and hot tub wasn't hot!! Overall not very impressed

Dear Charissa B., We appreciate the time you took to comment your stay at Novotel Barcelona City and feel sorry to read about your negative experience in our hotel. We would like to apologize for the inconvenience due to the room allocated to you. Obviously, the staff at the reception has made efforts to find you the better room based on availability. However, at this period of the year, we are fully booked most of the time therefore choices were scarce. To reduce waiting time we prepare room number 1206, next to the lifts. We are sorry for the inconveniences caused and for not offering the well-deserved rest that we should have offered. We have only an external pool on the terrace not heated, as usually in Barcelona, due to the warm weather. Nonetheless, we will pay more attention to the cleaning of the area since it appeared dirty when you went and this doesn´t abide by the standards of our hotel. As we failed to meet your expectations, we hope to have the chance to see you again and make up for your dissatisfying experience. Sincerely, Léa Guest Experience Department

Tired Hotel

Customer review rating 2.5/5

G. O. Families - Confirmed reviews ALL

Facilities unimpressive. Rooms small with updates needed. Service automated, average at best. Only satisfactory thing was the food at the breakfast buffet.

Dear G. O., We regret your stay wan´t as pleasant as we hoped it would be. This year, there are various interventions planned to renovate and modernize the rooms along with other facilities of the hotel. We hope to welcome you again so you can appreciate the changes we made. Sincerly, Léa Guest Experience Department

Great stay, staff did their best to accommodate me

Customer review rating 4.0/5

No T. Friends - Confirmed reviews ALL

Very positive experience. Room was great and staff were helpful. The cleaners could do with improvement as they left trash in the bin and didn’t take dirty plates one day. But regardless, superb experience.

Dear Koy R., Many t. for reviewing our Novotel Barcelona city, we appreciate the time you took to share your experience with us. We are glad that you had a "very positive" and a "superb" experience. Regarding the cleaning, we will communicate with the team to deal with the issue. It is a pleasure to read your many compliments. We are looking forward to your next visit. Sincerely, Léa Guest Experience Department

Okay stay

Customer review rating 3.0/5

K. Business - Confirmed reviews ALL

The front office / reception desk needs people to attend to guests

Very Good Stay

Customer review rating 4.5/5

Iyad H. Business - Confirmed reviews ALL

I have stayed in this hotel many times before and I have never been disappointed since the staff are particularly good and the location is perfect as well as the good breakfast they provide. I would really like to thank the staff at the front desk for their friendliness, kindness, and help. A special thanks to Victoria, Mauro, and Renata who all did their best to make my stay confortable by upgrading my room to a nice suite and helping me to use my rewards vouchers at check out, they were very professional and friendly. Therefore, I will definitely stay here again, and I would highly recommend this hotel.

Dear Iyad H., We appreciate your comments regarding your stay at the Novotel Barcelona City. It´s gratifying to read a review such as yours. We are glad to be able to met your expectations each time you choose to visit us. It´s a delight that the staff, the location and the breakfast deserved your best compliments. Moreover, we will transfer your thanks to Victoria, Mauro y Renata. We are impatient to see you again and extend our gratitude for recommending our hotel. Sincerely, Léa Guest Experience Department

Underwhelming experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I was lucky to be placed in a room on the 16th floor with a beautiful view of the Barcelona city line. This is however where the positives end. At my arrival, I found the bathroom towels slightly damp smelling of either food or previous guests. With some towels having light brown spot marks. Dreadful. The room itself looked very worn out and outdated. The decor left an uneasy feeling during my stay, especially in post covid travel. The cleaning service missed one cleaning, and the 19th floor pool looked and smelled like it hasn’t been cleaned for guests arrival.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

a few things dropped the rating. we had ordered a fruit basket for the room. it was not in the room. the extra bed had not been made. we arrived at the hotel late and had to point out several times that extra bed. complimentary water would also have been a good addition but it was not in the room. the location was good.

Well located Nice and clean room

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Nice and clean room Good stuff service

Dear Nili H., Thank you for commenting on your stay in Novotel Barcelona City. It is a pleasure to receive compliments regarding the location of the hotel and the cleanliness of the room. May you travel to Barcelona again, It would be our pleasure to welcome you again. Sincerely, Léa Guest Experience Department

not really good

TripAdvisor rating 1.0/5

geraldpescia Business - TripAdvisor review

Even you are member of Accor fidelity program with high level (Platinium), the staff really don't care of you: no warm welcome, room was a disaster (no view at all, face to another building a few meters only). Moreover, my room was near the elevators, so very noisy. Anyway, due to high occupancy of the hotel / holidays period - the staff really don't care of you. Very very disappointed by this hotel

Hotel is good as a base to explore

TripAdvisor rating 3.0/5

BennyMookie TripAdvisor review

Near the metro station Glorias. There is nothing particularly special about the hotel. Our room at water heat problems in the sense that the showers would nearly burn you and then would freeze you within 5 seconds without adjusting the temperature. Other than that, the hotel functioned as a good base to explore, close enough to walk to La Sagrada Familia in just around 1 mile.

Rude behaviour of breakfast team and poor service

TripAdvisor rating 2.0/5

rs1947 TripAdvisor review

We had bad experience about breakfast and poor response from team - there were no beans when arrived for breakfast asked team and Chef to refill beans ( waited for 20 min ) after reminders chef filled beans which were taken from freezer -I realised beans are very cold once I had taken in my plate above bread and eggs - when I complained to breakfast team they just ignored me ,then went to chef to heat them he took 10 min to respond to me and took my plate - I kept on waiting for my plate to arrive after heating for 30 min ! Chef meanwhile heated beans kept for other guests after accepting his mistake but asked me to take fresh plate as he has thrown my plate in bin - I tried to ask team and manager for help but nobody was ready to listen to me - later on one tall lady at breakfast counter who told me she is manager and understand English told me explain issue ,when I started her explaining cold bean served and my plate thrown by chef - she started speaking to chef in Spanish instead of listening to me and after 5 min told me speak to manager as she is not manager ! Her real manager Anne arrived and asked me to repeat issue again and accepted her team is wrong and chef has served beans cold by mistake but cannot help about my plate thrown by chef ! Horrible experience of chef and fake manager and nobody tried to offer solution - my family felt whole day is ruined because of breakfast issue

Wonderful weekend in Barcelona

TripAdvisor rating 5.0/5

najones1 TripAdvisor review

The hotel is in a great spot, with good access to the metro and hop on and off city tour buses. We used both, during our visit. The hotel was clean, the staff were very friendly. The breakfast was buffet style and had lots to choose from. There is a shopping centre with some good shops and resteraunts across the road from the hotel. Which is so nice when you want to get away from the busy tourist hotspots.

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