Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,991 reviews

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Spain

Description

Hotel extras

  • Pool and Rooftop Bar on the 19th floor with incredible views of Barcelona

  • Family rooms (2 children stay free)

  • Private parking at the Hotel

  • Your pets, our friends

  • 5-min. walk to Glòries metro station, good connections

Our accommodation(s)

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Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Spain

GPS:41.404259, 2.191266

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT COCINA DE MERCADO

We are committed to market cuisine with locally sourced products. Fresh and seasonal ingredients for an authentic culinary experience, where tradition and innovation meet for that flavorful experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,991 reviews

TripAdvisor Rating  4.1/5  5,004 reviews

Customer review rating 2.0/5

Sylvain G. P. R. Business - Confirmed reviews ALL

I was called while asleep at night because the restaurant couldn't process my bill. The waiter woke me up, came up and knocked on my door at 11.00 PM with payment terminal because he wasn't able to process things on my room!!! The next morning I went to the gym and started to run on treadmill which stopped suddenly after few minutes ... out of order I went to the breakfast and paid immediately (remember went wrong the day before) but I didn't get my receipt as I thought I would get my final bill at the lobby when checking out. BUT checking out, I was told they couldn't put any of my restaurant's bill on my final invoice !!! I think everything went wrong as my check-in wasn't executed properly. I felt really upset, even more when nobody at the lobby seemed to care. They were all busy on papers and computers while no other customers and not willing to help ...

Customer review rating 4.5/5

Tomas K. Couples - Confirmed reviews ALL

The quality expected from a Novotel, with a very extensive (and busy!) breakfast and a nice rooftop bar with small pool. The views from the higher floors are great! Bus/metro to the center. Some sights within walking distance (e.g. Sagrada Familia)

Thank you for your kind review! We’re so pleased you enjoyed your stay and appreciated our location, close enough to the heart of the city while offering a more peaceful atmosphere. It’s great to know you made the most of our breakfast, rooftop bar, and those amazing views from the upper floors! We hope to welcome you back again soon for another memorable stay in Barcelona. Novotel Barcelona City

Customer review rating 2.0/5

Cathryn W. Couples - Confirmed reviews ALL

I booked this hotel in August 2024. I booked a room which should be, according to the description, "Fully equipped, 258 sq. ft. rooms. Queen-size bed, sofa, WiFi, minibar, 55" smart TV, wood floor, free coffee and tea. The perfect choice for work or leisure. Maximum 2 guests." No sofa, very stark room, no decorations. Mini bar was empty. Some tea and coffee, no milk. No view, just the wall of another building. The bathroom was for disabled use, so rails on the toilet and a walk in shower. How anyone under 6 feet tall could reach the rather pathetic shower I don't know, so for disabled people that would prove very difficult. There was only one toilet roll, which had maybe half the number of sheets of a new roll. The pillows on the bed were old and folded over. When I complained, I was told that the hotel was fully booked and that nothing could be done unless I swapped with my sister who was also staying in this hotel. The breakfast area was understaffed and absolute chaos. I cleared and wiped our table as there was no one else to help. No milk for tea or cereal. Slow coffee machine which made for long queues and a toaster that provided nothing other than warm bread. This was my husbands 60th birthday, we had been on a cruise which finished in Barcelona and this stay took the shine of what was a lovely few days at sea. Ivan on reception was nice and did send a small cheesecake to our room as a birthday present. Unfortunately, this did not make up for or disappointment.

Dear Cathryn W., Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially during such a special occasion as your husband’s birthday. We apologize for the inconveniences you experienced with your room. While we have recently renewed the bedding across our rooms just two months ago, we fully understand that comfort is subjective and can vary from one guest to another. Regarding the minibar, we would like to clarify that in our standard rooms, a complimentary bottle of water is provided upon arrival. We are sorry that this was missing during your stay, and we will ensure our housekeeping team is more vigilant moving forward. We also regret that you were not informed in advance about the bathroom being an accessible (PMR) facility. We understand that this may not have been suitable for your needs, and we are reviewing our room assignment procedures to avoid similar situations in the future. As for breakfast, we are aware of the challenges during peak times and are already taking steps to reinforce our team and improve the performance of our coffee and toaster machines. We’re pleased to hear that Ivan at reception was able to offer a small gesture for your husband’s birthday. However, we understand that this was not enough to make up for the overall disappointment. We truly hope to have the opportunity to welcome you again under better circumstances. Please don’t hesitate to contact us directly should you choose to return to Barcelona we would be happy to ensure a more enjoyable experience. Novotel Barcelona City

Customer review rating 3.5/5

Kirill K. Families - Confirmed reviews ALL

It was quite surprising to be forced to choose the timing of the breakfast. I believe that probably Platinum status of the client could potentially grant the opportunity to come any time to get a breakfast. Another surprising point was regarding the late check-out: the possibility to understand whether we have the opportunity to have the late check-out was at the same day of the check-out only (and not before)! Moreover, at first we were told that the hotel is full, but they could extend our stay till 2pm for free and till 5pm for extra 50€. If I compare this to our previous experience in Madrid Novotel (no issue to have the late checkout as complimentary and have it agreed during the first days).

Dear Guest, Thank you for taking the time to share your experience. We truly appreciate your loyalty as a Platinum member and sincerely regret that some aspects of your stay did not reflect the level of recognition and flexibility you expected and deserve. We understand your surprise regarding the breakfast time slots and the late check-out policy. These measures are in place to help us manage high occupancy and ensure all guests enjoy a quality experience, especially during peak periods. However, we recognize that more flexibility for our valued Accor Live Limitless members, like yourself, should be a priority. Your comparison with your stay in Madrid is very helpful, and we will review our internal procedures to ensure better consistency across our services. We hope to have the opportunity to welcome you again and provide the seamless and rewarding experience you expect. Novotel Barcelona City

Customer review rating 2.5/5

Tomas S. Couples - Confirmed reviews ALL

Novotel is not 4 stars, looks like ibis budget is better offer. Rooms are old-school; the plaster from tiles is falling in shower; no toilet brush; squeky toilet door, that is hard to open; no tea spoons for all days, except last one.

Dear Guest, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments regarding the condition of the room, maintenance issues, and missing of certain amenities are very concerning and do not reflect the standards we aim to uphold. Please note that due to our environmental policy, certain items such as toilet brushes are no longer standard in the rooms, but they are available upon request at the reception. We sincerely apologize for the oversight with the tea spoons and the discomfort you experienced in the bathroom. We appreciate your honesty and will share your remarks with the relevant departments to ensure corrective actions are taken. We hope to have the opportunity to welcome you back for a better experience in the future. Novotel Barcelona City

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Other web-users rate our hotel

  • 1,749 reviews 9.5/10 Location
  • 2,132 reviews 6.7/10 Room
  • 2,392 reviews 8.5/10 Service
  • 61 reviews 4.6/10 WiFi
  • 1,229 reviews 8.9/10 Breakfast
  • 731 reviews 7.3/10 Cleanliness
  • 678 reviews 8.4/10 Food
  • 216 reviews 8.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.