Novotel Barcelona City Hotel 4 stars

I am used to stay in Novotel Barcelona city for my professional stays and did not think twice to book it again for my personal stay. My husband and I felt safe staying there and the staff was very much available and ready to assist across all departments : Reception, bar and breakfast. Thanks a lot and happy to welcome you in Novotel Dubai WTC any time!

Very nice staff

We arrived exhausted from a long haul flight and business trip from Asia to Barcelona seeking refuge at the Novotel Barcelona. As we entered the hotel, there was no one helping us with the 4 suitcases we had and extra luggage. The receptionist greeted us with a lacklustre "hello" and proceeded to explain to us the regulations, quickly rushing through the details in a nervous and military tone, as if she was reading out a protocol in an army barracks. No "welcome to the hotel", no kindness, smiles cost extra. You could see she couldn't wait to get out of there and go home. When asked to repeat the information she hurriedly ranted through, she was visibly annoyed, as if her body language was saying "haven't you understood, stupid?". A ticket clerk at the railway station was friendlier. Not very pleasant, to say the least, especially after the great experience we had in Dubai staying at the Mercure, where people were very helpful and compassionate. After giving us the keys, she informed us that there was nothing in the mini bar in one of the rooms so she upgraded one of us to a superior room. This didn't make sense at all, as we both booked the same room time, which was executive with a view and in both rooms there were mini bars and amenities advertised when we booked online. Otherwise, we would not have booked. After shlepping up all the suitcases ourselves to the room (no trolley given) and unpacking, room 1525 had nothing in its mini bar or fridge but had a kettle, yet no tea or coffee. Tea had to be requested from the reception together with pretty much everything else, no mugs, no glasses, no cutlery...made us wonder, why install a kettle and then not provide any mugs or cups? Upon asking for mugs and for an extra kettle for the second room we booked, we were brought mugs but no second kettle. Upon our return from a brief walk, we asked the receptionist if the second kettle had been delivered to the second room, she shunted it off saying "yes, of course". We went up, needless to say, there was no kettle. So we had to call again, ask again for something that was meant to be there in the first place. Is that so much to ask in a 4 ****star hotel, especially with such low occupancy rates? The automatic blind for the window in the room 1515 was completely ripped on the side, making it almost impossible to wind down, in effect useless. In the bathroom, the water literally streamed out of the tub when taking a shower, flooding the entire bathroom all the way out to the room. It seemed to be an issue that had apparently never been addressed or fixed, as the wooden frame of the bathroom door had already begun to decompose on the bottom from all the water that must have leaked out there, every time someone took a shower in the room. All in all, not impressed at all by the somber and ungracious treatment we received, will not be staying there again for business, nor will I be recommending the hotel to my associates as I don't want them to be subjected to this kind of treatment.

I love the room, location and calm... special love the STAFF! so good, warm and profesional

" Thank you for trusting and choosing Accor with your recent stay. We were glad to see you after the past weeks of lockdown." Apparently someone stayed in your hotel and used my email address (because I didn't). Could you please immediately share more information with me about this stay, whether it was under the name Baris A.? If so this could be an identity theft . Looking forward to hearing from you asap. Thanks

The lady that received me the first day was lovely and she explained the hotel and services very well. Tried to help me out with an issue i had with my computer. I am not sure if its about the country difference but in Australia I used to have a room upgrade or a complementary gift on my arrival, not at this hotel. The person at teh reception that was there at night was not very professional. Overall it was a good stay but it have a loot of room for improvement.

Always high quality level services the staff is always amazing and fully dedicated for to make your stay amazing. Well located!

We had a lovely stay very clean and free tapas with our late night drink

Wonderful

The hotel was nice and the staff were friendly and helpful. There are two items that I want to bring to your attention so they can be fixed. On the Saturday night the weather was poor in Barcelona with rain and high winds. In the middle of the night at about 10 PM the window in the room kept opening, it would not lock closed. Each time it would cause a high noise and the curtain would blow out. There was evidence that the window had been taped closed in the past and maybe it had been fixed and broke again. Since it was so late at night and my daughter was asleep I just tied the window closed with some cord. Second, in the gym one thread was out of order and when I went to use the other one it started up and after a minute i too also failed. Thanks James

I really didn’t expect that . The hotel was really nice , the view was awesome. Personnel really professional and for the first time in Barcelona I have met people that like what they are doing. Therefore an excellent service.

Great service in these times we are going through

Excellente, muy fantastico

Ct cool merci

The staff was really decent and friendly.