Novotel Bucharest City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,563 reviews

Novotel Bucharest City Centre - Image 1
Novotel Bucharest City Centre - Image 2
Novotel Bucharest City Centre - Image 3
Novotel Bucharest City Centre - Image 4

Description

Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Heated indoor pool, hammam, gym.

  • Private parking available

  • 5 minutes' walk to metro and buses

  • 20-minute walk to the Palace of Parliament

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Bucharest City Centre

Calea Victoriei 37B Sector 1
010061 BUCHAREST
Romania

GPS:44.436997, 26.097497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE VICTORIEI 37

Winestone Victoriei 37 pairs accessible, regional-inspired cuisine with a creative selection of Romanian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,563 reviews

TripAdvisor Rating  4.3/5  2,579 reviews

Customer review rating 3.5/5

Jonathan C. Families - Confirmed reviews ALL

The room was spacious, the underground parking is a big plus, the restaurant at the lobby is pretty nice.

Dear Jonathan C., Thank you for your feedback. We appreciate your positive comments regarding the spacious room, underground parking, and our lobby restaurant. However, we are committed to enhancing all aspects of our guests' experiences and will take your insights into consideration for future improvements. Best regards, Novotel Bucharest City Centre

Unacceptable behaviour by the receptionist

TripAdvisor rating 2.0/5

Navigate740683 TripAdvisor review

I had to argue with the receptionist in order to get the room I had booked and paid for - Unbelievable but true. I made my booking long time ago through my ACCOR account (I am a regular customer) and I arrived at the hotel late night on the 11th of February. After checking in and paying, I went to the room I was given (n. 224), just to find out that was not the one I had reserved (and paid for). Back to the reception of course and when I showed the guy my reservation and explained that the room that I was given was not what I paid for, I got the unbelievable answer “we are almost full and this is what we have”. I explained to him that first of all it is their problem and that the worst thing is that during the checking process they never mentioned that to me as they obviously had to do. It is a totally unacceptable behaviour of a 4 star hotel not only to a regular guest but to anyone. Only after arguing and explaining that I was not willing to accept anything else than what I booked - the receptionist had to go back and forth to speak with the manager - I finally got a room. It was my first time in this particular hotel and I will certainly never come back.

Customer review rating 4.0/5

Michael K. Families - Confirmed reviews ALL

Check-in was smooth and welcoming, and the room was comfortable. The free minibar and parking were a real plus. Breakfast was a highlight for our family, offering plenty of choices for kids, and the pancakes were excellent. However, the spa was underwhelming. The pool was quite small, and the sauna had a noticeable moldy odor.

Dear Michael K., Thank you for your wonderful feedback regarding your stay. We are delighted to hear that you found our location convenient, enjoyed the welcoming check-in, and appreciated our family-friendly breakfast offerings. However, we regret that your experience at the spa did not meet your expectations. Your comments regarding the pool and sauna have been noted, and we will work towards enhancing those facilities for future guests. Best regards, Novotel Bucharest City Centre

Meh

TripAdvisor rating 2.0/5

Jack R TripAdvisor review

The lobby is impressive but the rooms are in a state of disrepair. A broken lock, a missing remote control and stains on the carpet are evident. The atmosphere is further marred by unprofessional staff who appear to lack customer service training. While some were courteous, only a small percentage were. For example, when we asked for the pool opening time a young man simply pointed and walked away. When we repeated the request he shrugged and continued. This is a representative example of the overall experience. The cost and time invested are not justified and the disappointment is considerable.

Customer review rating 5.0/5

Claire M. S. Friends - Confirmed reviews ALL

Friendly staff

Dear Claire M. S., Thank you for your kind words regarding our location and the friendliness of our staff. Your positive feedback is greatly appreciated. We hope to have the opportunity to host you back again during your stay in Bucharest. We wish you all the best! Warm regards, Novotel Bucharest City Centre

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,214 reviews 9.5/10 Location
  • 1,279 reviews 6.2/10 Room
  • 1,324 reviews 8.3/10 Service
  • 24 reviews 6.6/10 WiFi
  • 756 reviews 8.6/10 Breakfast
  • 686 reviews 5.4/10 Comfort
  • 478 reviews 7.9/10 Cleanliness
  • 83 reviews 8.8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Bucharest