Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 451 reviews

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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  451 reviews

TripAdvisor Rating  3.9/5  3,367 reviews

Certificate of excellence 2024

A1

TripAdvisor rating 5.0/5

Paul B TripAdvisor review

Had a fantastic stay. Staff were very friendly and helpful and the accommodation and location is A1. The facilities are well maintained and with 2 pools and the beach to choose from, we had the perfect stay here.

Good all round

TripAdvisor rating 5.0/5

Save B TripAdvisor review

Great location, well priced, very good service and good to see the Hotel has a staff training program hooked up with the local school. Satya was good at the desk and very helpfull Only downside was they didn't have an egg cup at the buffet

Dear Guest, Thank you for taking the time to share your well-rounded feedback. We are pleased to know that you found the location convenient, the pricing reasonable, and the overall service to your satisfaction. Your recognition of our collaboration with the local school for staff development is truly appreciated, as supporting the local community and nurturing future hospitality talent is important to us. We also thank you for highlighting Satya’s helpful service at the front desk. Your kind mention will certainly be shared with him as encouragement. Your note regarding the breakfast setup has been acknowledged as well, and we appreciate you pointing out even the small details that can enhance the dining experience. Thank you once again for your feedback. We look forward to welcoming you back to Mercure Bali Sanur Resort in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Beautiful resort

TripAdvisor rating 5.0/5

Karar H TripAdvisor review

Good time in Mercure Resort Sanur, I’m here with my brother and my name is Karar Hussain , my brother came from Pakistan and I came from England, we together here at Bali before we are 4 nights in Kuala Lumpur on 9 to 16 Dec we came here with my brother. So it was fantastic experience here at Bali every all of you nice to me. Very kind staff I found here including reception girls and the boys, housekeepers, always ready to help us anytime, which is give me moral support and happiness with their help 24 hours, whenever I needed they will ready to help. My another family will come very soon to this hotel next year

Dear Karar, Thank you very much for taking the time to share your experience and for choosing Mercure Bali Sanur Resort during your journey in Bali. We are delighted to know that your stay with your brother was such a positive and memorable one, and that the warmth and readiness of our team made you feel supported and comfortable throughout your time with us. It is truly rewarding to hear that the care shown by our reception, housekeeping, and overall team contributed to your sense of happiness and ease during your holiday. Providing genuine hospitality and being available whenever our guests need assistance is something we take great pride in. We sincerely appreciate your kind words and your intention to recommend our resort to your family. We look forward to welcoming you again, along with your family, for another wonderful stay next year. Warm regards, Samuel Theodorus Guest Experience Manager

very good

TripAdvisor rating 5.0/5

Sander V TripAdvisor review

Very nice hotel. Clean rooms good service. Very nice staff. Good value Good location , near the beach and shops. Good service

Dear Guest, Thank you for sharing your positive feedback. We are pleased to know that you enjoyed the cleanliness of the rooms, the quality of service, and the friendliness of our team. It is also great to hear that you found the hotel to be good value and appreciated the convenient location close to the beach and nearby shops. Your kind comments are truly appreciated, and we look forward to welcoming you back to Mercure Bali Sanur Resort for another comfortable and enjoyable stay. Warm regards, Samuel Theodorus Guest Experience Manager

Amazing hotel with exceptional service

TripAdvisor rating 5.0/5

Discover05308586117 TripAdvisor review

Great hotel, staff were lovely, all of them greet you with a smile. Rooms were large and cleaned daily. Breakfast was buffet style with plenty of choice, with eggs of your choice, waffles and pancakes. There are two pools at the hotel with a lovely temperature. There are sunbeds on the beach for hotel guests and even on the beach the staff came to ask if you needed any drinks. When I was locked out of my room they helped me right away. All in all a great stay for me and my boys. The location and their friendliness were top notch and I would love to come back again

Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review. We are delighted to know that your stay at Mercure Bali Sanur Resort was a positive and memorable one for you and your boys. It is especially pleasing to hear that the warmth of our team, the comfort and cleanliness of the rooms, and the variety offered at breakfast all contributed to an enjoyable experience. We are also glad that you appreciated the pool facilities, beachfront sunbeds, and the attentiveness of our staff both around the resort and by the beach. Your mention of the prompt assistance provided when you needed access to your room reflects the responsiveness we strive to deliver at all times. Thank you for highlighting our location and the friendliness of the team. We truly value your kind words and look forward to welcoming you and your family back for another relaxing and enjoyable stay. Warm regards, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

  • 794 reviews 9.5/10 Location
  • 1,276 reviews 7/10 Room
  • 1,566 reviews 9.1/10 Service
  • 16 reviews 7.4/10 WiFi
  • 731 reviews 7.7/10 Cleanliness
  • 640 reviews 9.4/10 Beach
  • 545 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.