Novotel Reading Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,023 reviews

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Description

Hotel extras

  • Central location close to primary transport links

  • Reading train station is only a two minute walk away, London Heathrow Airport is 40 km away

  • Breakfast available daily: Full English assisted buffet service

  • 10 flexible meeting rooms for up to 110 delegates, ideal for meetings and conferences.

  • Leisure facilities including gym, pool, sauna, steam room.

Our accommodation(s)

Hotel location

Novotel Reading Centre

25b Friar Street
RG1 1DP READING
United Kingdom

GPS:51.456745, -0.972343

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,023 reviews

Customer review rating 4.5/5

Peng C. Families - Confirmed reviews ALL

The location was quite convenient, 5 minutes walk from the train station and just in town so you could get nearly everything easily. The staff were generally professoinal and friendly. But the room may need refurbishment in the near future, especially the shower cubicle of which the doors couldn't be shut tightly which led to change of room at last. Also the air-con didn't seem seem work efficiently and sometimes it felt cooler outside.

Dear Valued Guest, Thank you for your feedback regarding your recent stay at Novotel Reading Centre. We are pleased to hear that you appreciated our convenient location and found our staff to be professional and friendly. We acknowledge your concerns about the condition of your room, especially the shower cubicle and air cooling. Your comments are valuable as they help us to identify areas for improvement. We appreciate your understanding and hope to welcome you back for an even better experience in the future. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Customer review rating 4.0/5

Lesley R. Friends - Confirmed reviews ALL

Check in was long and paid for breakfast but when I went to breakfast it wasn't on my booking and took more time to figure it out :(

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I apologize for the delay during check-in and the confusion with your breakfast inclusion. We appreciate your understanding and will take your comments into account for future improvements. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Customer review rating 2.0/5

Neeraj K. S. Business - Confirmed reviews ALL

a. I did not find reception supportive in understanding my expense bill related issue and sorting it out. b. Room has smell in it. Did not find it fresh. c. There was no basic amenities like slippers, dental kit, shaving kit, water etc d. Couch was not clean and had stains of my be good, paste or else e. Room was noisy due to any of nearby room's voices like people shouting f. Breakfast was repetitive. For vegetarian like me, I had to eat same breakfast everyday for 2 weeks. There should be variety.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your experience did not meet your expectations. Your concerns about the reception's support with your billing issue are noted, and I apologize for any frustration caused. Regarding the condition of your room, I am sorry to hear about the smell and cleanliness issues you encountered, as well as the lack of basic amenities. We strive to provide a comfortable environment for all our guests. Additionally, I understand that the noise from neighboring rooms was disruptive, and I appreciate your feedback on the breakfast variety for vegetarian options. We continuously seek ways to enhance our offerings and your insights will be taken into consideration. Best Regards, Novotel Reading Centre

Customer review rating 4.5/5

Sakorn O. Couples - Confirmed reviews ALL

The location is ideal. Just a few minutes from Reading station. Simple car parking (but limited space, so book in advance!). Friendly staff and pleasant room.

Dear guest, Thank you for your kind words regarding our central location and the friendliness of our staff. We are pleased to hear that you enjoyed your stay and appreciate your note about the limited parking availability. We look forward to welcoming you back in the future. Best Regards, Novotel Reading Centre

Customer review rating 2.5/5

Jason F. Business - Confirmed reviews ALL

Overall, the stay at the Novotel Reading Centre was "OK." The staff was fantastic and polite. The room itself was large ("Executive Room") but clearly very dated and lacking maintenance. The carpet was stained, the baseboard was coming off the wall in places, and the iron holder was rusty. The bathroom was generally ok but the tub was stained and clearly repaired/repainted (and not very well). The hotel's hallways were also generally OK in cleanliness, but I found trash in spots and also housekeeping items and other trash just left in corners of the halls. Though not the hotel's fault per se, there was a lot of noise from the outside due to the proximity of apartments and also a very lively Friar Street. The morning breakfast was also not that great - very cheap pastries and extremely watery eggs. It is not worth the £13 you pay for it. I stayed at this hotel several years ago, and I enjoyed it. However, I found that the upkeep of the property is not that great. For the price charged, I would expect a lot better of a stay.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Reading Centre. I am pleased to hear that you found our staff to be fantastic and polite, as they strive to provide exceptional service to all our guests. However, I regret to learn that your experience was marred by the condition of the room and the overall upkeep of the hotel. We appreciate your observations regarding the dated aspects of your Executive Room, as well as your comments about cleanliness in the hallways. Please be assured that we take such feedback seriously and it is invaluable for our ongoing efforts to enhance our facilities and services. Regarding breakfast, your feedback on the food quality has been noted. We constantly aim to provide value and quality to our guests and your insights will help us in this endeavor. Thank you once again for your input, and I hope we may have the opportunity to welcome you back in the future. Best Regards, Novotel Reading Centre

Other web-users rate our hotel

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  • 507 reviews 6.9/10 Cleanliness
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  • 345 reviews 4.8/10 Amenities
  • 250 reviews 8.1/10 Pool

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