Novotel Reading Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 959 reviews

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Description

Hotel extras

  • Central location close to primary transport links

  • Reading train station is only a two minute walk away, London Heathrow Airport is 40 km away

  • Breakfast available daily: Full English assisted buffet service

  • Eight versatile meeting rooms for up to 110 guests .

  • Leisure facilities including gym, pool, sauna, steam room.

Our accommodation(s)

Hotel location

Novotel Reading Centre

25b Friar Street
RG1 1DP READING
United Kingdom

GPS:51.456745, -0.972343

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  959 reviews

Customer review rating 4.0/5

Beth K. Couples - Confirmed reviews ALL

We always choose to stay at Novotel Reading due to excellent location f⁰or everything in town. Arranged early check in as attending son's graduation and room was ready for us with no problems. Efficient and friendly check in. Room ideal for the one night, bed comfy. Room temperature a bit too high for our liking despite setting fan/air conditioning to max. Breakfast good as always, only negative is could do with additional coffee machine as always a queue. Arranged parking through hotel for convenience - very tight spaces be warned.

Dear Valued Guest, Thank you for sharing your positive experience at Novotel Reading Centre. We are delighted to hear that our location and the efficient check-in process met your expectations during your son's graduation. We appreciate your feedback regarding the room temperature and the coffee service during breakfast. Your comments about the long queue for coffee and parking spaces have been noted, as we continuously strive to enhance our guests' experience. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Customer review rating 5.0/5

Donald B. Solo - Confirmed reviews ALL

A comfortable room and expert care from the staff. The reception team were wlcominh

Dear Valued Guest, Thank you for your kind words regarding the comfort of your room and the attentive service provided by our reception team. It is always our aim to ensure guests feel welcomed and well cared for during their stay. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Customer review rating 2.0/5

James C. Families - Confirmed reviews ALL

Hotel rooms look tired/dirty, Service from housekeeping/front desk was lacking. We booked 2 executive rooms. The carpets in both had significant stains making them appear dirty. The sink tap in the bathroom sprayed water everywhere. The shower heads were weak. All sink/shower fittings were covered in limescale and looked like they have never been cleaned. Furniture surfaces had been repaired using small circular patches that resembled some kind of skin plaster. The TV had Audio Description permanently enabled - there was no way to turn this off. We made a request to room service on the day we arrived and it took 2 days for them to complete our request. Some staff on the front desk looked miserable and unapproachable throughout our stay (although the restaurant/bar staff were lovely). We have been staying at this hotel on a regular basis since the very week it opened, therefore it saddens me to provide this feedback

Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Reading Centre. I sincerely apologize for the experience you described; it is disheartening to hear that we did not meet your expectations, especially as a valued returning guest. I regret that the condition of your rooms did not align with our standards. Cleanliness and maintenance are priorities for us, and your comments regarding the carpets, bathroom fittings, and furnishings have been noted. I will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Furthermore, I apologize for the delays you experienced with room service. Timely service is crucial to guest satisfaction, and I appreciate your patience. Your remarks about our front desk staff are concerning, and I will ensure this feedback is communicated to our management team to foster a more welcoming environment. It brings me joy to hear that our restaurant and bar staff were able to provide a positive experience. Thank you once again for your loyalty and for bringing these issues to our attention. Best Regards, Novotel Reading Centre

Customer review rating 5.0/5

Elizabeth M. Families - Confirmed reviews ALL

location good facalities good breakfast tasty

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that our staff provided a friendly and professional service, and that you enjoyed our location, facilities, and breakfast offerings. Your satisfaction is important to us. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Customer review rating 4.0/5

Piotr C. Business - Confirmed reviews ALL

I had a good stay. The hotel provided comfortable accommodation. Breakfast was good enough but it's a pity that there was no option to get freshly brewed coffeed, only coffee from thermos. Hotel gym should have longer opening hours as many guests like to work out later at night after a long day of meetings etc. Ideally it should be open 24/7 as it doesn't need to be attended by staff anyway.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and enjoyed your breakfast experience. We appreciate your suggestion, as guest preferences are important to us. Additionally, your input regarding the gym's hours of operation will be noted for future consideration. We strive to enhance our facilities and services for the convenience of our guests. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Other web-users rate our hotel

  • 869 reviews 8.6/10 Location
  • 1,160 reviews 6.7/10 Room
  • 930 reviews 8.4/10 Service
  • 9 reviews 6.1/10 WiFi
  • 501 reviews 7/10 Cleanliness
  • 401 reviews 8.2/10 Breakfast
  • 357 reviews 4.5/10 Amenities
  • 251 reviews 7.6/10 Pool

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