Novotel Paris Roissy CDG Convention 4 stars

Customer review rating (ALL Rating) 3.9/5 853 reviews

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Novotel Paris Roissy CDG Convention - Image 1
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10 Allée du Verger, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • 5 mins from Charles de Gaulle Airport (paid shuttle available on request)

  • Hammam, sauna and indoor heated swimming pool

  • Electric vehicle charging stations available

  • Tourism and Handicap Certification

  • Heated indoor pool and equipped fitness center

Our accommodation(s)

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Hotel location

Novotel Paris Roissy CDG Convention

10 Allée du Verger
95700 ROISSY EN FRANCE
France

GPS:48.998928, 2.517808

Telephone
Fax +33 1 34 29 95 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR ROISSY CDG

Discover our restaurant that serves simple dishes tailored to your needs. We welcome families and friends for tasty timeouts. Closed for lunch on weekends, public holidays and school vacations

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  853 reviews

TripAdvisor Rating  4.0/5  1,755 reviews

Certificate of excellence 2024

Going the extra way to help a traveler

Customer review rating 5.0/5

Johanna A. Solo - Confirmed reviews ALL

Arrived by shuttle, welcomed cheerfully. Showered, rested, enjoyed a good last meal for this trip to France. In the morning, the shuttle took me at 5:30am back to the airport. A few hours later, they emailed me to tell me I had dropped my credit card in the shuttle, and they wanted to get it back to me. I had canceled the card when I realized in the airport that it was gone. Getting the confirmation that I had dropped the card, and that it had been retrieved was more than friendly. I am grateful for the extra effort the kind driver took, and for the desk person to so promptly notify me!!!

Dear Johanna A., We very much appreciate your comments regarding your stay at the Novotel Paris Roissy CDG Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Ok but not great

TripAdvisor rating 3.0/5

bfjLondon Families - TripAdvisor review

Ok but not great. Staff at the entrance is very nice and try to be very hepful but staff at the restaurant is below average. We waited quite some time to order, to be served and to order again, despite the restaurant being only at 20% capacity. The room was small, air conditioning was barely functioning and their only option to help was to open the window, which faces the airport and the noise of planes. I had switched my booking from Campanile to Novotel to get a better experience, i was wrong.

Dear guest, Thank you for taking the time to share your feedback. We genuinely appreciate your comments and are sorry to hear that your experience did not meet your expectations. We're glad to hear that you found our entrance staff friendly and helpful; however, we sincerely apologize for the service delays you encountered in the restaurant. Please rest assured that we take your feedback seriously and will address this with the restaurant team to ensure improvements are made. We're also sorry that the air conditioning in your room did not perform as expected and that the noise from the airport impacted your stay. Your comfort is very important to us, and we will work on addressing these concerns. We appreciate your feedback, as it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future. Best regards,

Not great - would not recommend

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

This hotel was probably very nice at one point when there were a lot of conferences but now it has fallen into some disrepair (loose tile, broken lights, etc.). I booked this hotel because it was close to the airport and advertised having a shuttle service to the airport. However, this was charged per person and limited to 1 bag a person, so it was cheaper for our family to Uber. Linens were sparse for the room and I had to go down to the desk to request more since no one answered the phone. I was able to get a single towel and one additional pillow.

if you are flying from CDG don't go there, shuttle not free and very inconvenient (don't drop you off at airport)

TripAdvisor rating 1.0/5

Habibamine TripAdvisor review

Their shuttle service is with a third party, can't reserve it though hotel and you need to pay, they don't drop you off/pick you up from airport but from a train ride away from airport called CDG Val (very inconvenient if you have luguage) so essentially you need to take both Shuttle and train to get in/off hotel. + there is NO SHUTTLE between 12-5 pm as if flights don't happen?? Rooms are old, bathrooms are old, carpet will give you allergies, food at hotel limited and very average (4-5 choices)...hotel so old you feel in a dormitory when in the corridors...lobby is well maintained and staff is nice

Dear guest, Thank you for sharing your feedback. We value all comments from our guests as they help us improve our services. We're sorry to hear that your experience at our hotel did not meet your expectations. Regarding the shuttle service, we apologize for any inconvenience caused. Our shuttle is indeed operated by a third party and we understand that the transfer process can be challenging, especially with luggage. Unfortunately, the shuttle schedule is beyond our direct control, but we are always striving to improve coordination and convenience for our guests. We appreciate your feedback about the rooms and dining options. Your comments have been noted and will be shared with our management team to address the issues raised. We are continually working on updating and maintaining our facilities to ensure a comfortable stay for all our guests. We take pride in our staff and are pleased to know that you found them nice and the lobby well-maintained. We hope to have another opportunity to provide you with a better experience in the future.

If you are careful while booking, this property is ok.

TripAdvisor rating 2.0/5

U_K_N_P_M TripAdvisor review

It is a nice property. But the check in staff is quite rude. I paid full room charges and taxes. They insisted on 600 Euros. My room rent itself was only 158 Euros!! No idea why they wanted 600 Euros credit card deposit. They threatened not to give a room if I don’t deposit the money, even after paying full rent and taxes in advance.

Dear guest, We are sincerely sorry to learn about the inconvenience you experienced during your recent stay at our property. We deeply apologize for the confusion and frustration caused by the discrepancy in the pre-authorization amount on your credit card. Please be informed that the correct pre-authorization amount for the security deposit should have been 50 Euros, not 600 Euros. We understand the frustration this must have caused you after already paying the full room charges and taxes upfront. Rest assured, our team will be reviewing our procedures to ensure such errors do not occur in the future, and we will address the issue with the check-in staff to prevent a recurrence of such behavior. We value your feedback and your satisfaction is of utmost importance to us. Should you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances. Warm regards,

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.