Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,562 reviews

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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Ideal for solo travellers, couples and families.

  • Listed hotel building with a modern touch

  • Unique suites in creative colours

  • The hotel is located next to the main train station and close to Marienplatz.

  • Green Key Certification

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,562 reviews

TripAdvisor Rating  4.5/5  5,053 reviews

Certificate of excellence 2024

Central location within a walking distance to old town and train station

TripAdvisor rating 4.0/5

TravellingMamaYYZ Families - TripAdvisor review

Central location within a walking distance to the train station Hauptbahnhof and the old town of Munich. We stayed at a duplex suite and it had a nice view of the trains from the room. It was nice to have the automatic black out blind over the tall windows as one was entirely made of glasses. It was all carpeted floors except for the bathrooms. The reception was efficient and professional and I did not notice any slowness as some other reviewers mentioned. Breakfast was good with a variety of options and service was fast. I particularly appreciated the amazing selection loose tea leaves. The room service menu was disappointing for me. There were more French options than German. When in Germany, I do prefer to have German food. I ended up just walking to the train station to pick up take out. There are a lot of food outlets there along with a multiple options of grocery stores.

Great location! Attention to detail lacking!

Customer review rating 1.0/5

Jeffrey Business - Confirmed reviews ALL

The individual who checked us is was very personable. We arrived early due to the fact our flight from North America was the red eye. Of course our rooms were not ready, as expected so early, however, we were under the impression that one of the rooms would be ready possibly in a few hour. We left our luggage and went shopping. Came back to the hotel and many people were checking in and getting their rooms. Not us! Our rooms were not ready. In fact we had to wait till after 3:00 to finally get our rooms. I was thinking that maybe it took so long because we were going to get an upgrade or special rooms. Not so, we got interior rooms with no access to fresh air like most of the other rooms! Additionally, my room was "worn" and needed to be cleaned much better. My shower had mold growing in many areas. The second room we had, also an interior room, the shower drain backed up all over the floor. Would you not think whoever cleans the room would have noticed this? As I said, lack of attention to details! Lastly, I had ordered chocolate for my second room. Well, no surprise, the chocolate was not in the room. So I called and reminded them about this...already paid for it upfront, and the chocolate was never delivered during our stay. Again I must stress attention to details when you are paying almost 800 euros a night. I will avoid this hotel on my next visit!

Bonjour Mr. D., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Sofitel Munich Bayerpost. Best regards, Emiel van Dijk General Manager

Thanks to Mr. Mahmoud we had best time

Customer review rating 5.0/5

Ahmed Couples - Confirmed reviews ALL

we stayed in this hotel and it was wonderful! Room was clean and bed so comfortable. But the best part is Mr. Umut Mahmoud the hotel manager. He very kind and helpful, always smile and ask if we need anything. He make us feel like family. When we have problem or request Mr. Mahmoud solve it very fast. He always check if we happy. Thanks to Mr. Mahmoud we had best time! We will come back for sure.

Bonjour Mr. A., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

Oktoberfest in Munich

Customer review rating 5.0/5

Robyn Couples - Confirmed reviews ALL

We chose the Sofitel due to its walking proximity to the carnival. A few things: 1. Oktoberfest is HUGE size wise. 2. the hotel is in great walking distance to it. 3. the. hotel had a fantastic pop up on the 5th floor for hair and makeup. The ladies there were GREAT! I used them both days for hair. 4. the pop up shop had plenty of dirndls to choose from as well. 5. the bar has great ambiance and the staff were very friendly! Great hotel. would stay again!

Bonjour Ms. S., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

Very good stay

Customer review rating 5.0/5

M. Couples - Confirmed reviews ALL

Thank you very much hotel manager Mr. Umut Mahmoud for his hospitality. We felt welcomed because of him. The best hotel in Munich.

Bonjour Mr. M., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,454 reviews 8.8/10 Location
  • 2,129 reviews 6.9/10 Room
  • 2,370 reviews 7.7/10 Service
  • 15 reviews 8.5/10 WiFi
  • 887 reviews 7.8/10 Breakfast
  • 733 reviews 8.6/10 Vibe
  • 535 reviews 6.1/10 Cleanliness
  • 523 reviews 7.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.