Customer review rating 4.3/5 2,697 reviews
ALLSAFE approved hotel
In the heart of the city, close to the train station
Fitness room free of charge
Private parking garage
Planet 21 Silver
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 11h00
Studio for 2 people
100% genuine reviews from our guestsFind out more
well located hotel
Brigitte V. Couples - 20/07/2021 Confirmed reviews ALL
The hotel was walking distance from town centre and was close proximity to the train station. The staff at reception were all very friendly and helpful. There was a free coffee facility at reception which was appreciated. The only problem we had was that the water in our shower was never hot but lukewarm and on one occassion in the evening very cold.
iseally located close to train station
brigittevassallo 19/07/2021 TripAdvisor review
The hotel staff were all very friendly and helpfull. The hotel is ideally located to travel by public transport or on foot to the old town, shopping centres etc Our only complaint was there was no hot water in the shower in room 120, it was always lukewarm and one evening very cold. We have asked the reception staff to look into the matter.
Marc P. Families - 14/07/2021 Confirmed reviews ALL
Very good, courteous, available, helpful and professional Reception especially by re a young man there during the day until 11:00 pm and a young French & French-speaking young woman both of whom I’m sorry not to know their names.
Pleasant upgrade but water temperature problems
Anonymous Business - 07/07/2021 Confirmed reviews ALL
It's pleasant to often receive an upgrade in the hotel and the apartments are very spacious. The members of staff are all very friendly. However, after staying in 4 different rooms, I've noticed that there is a problem with the water temperature in the showers throughout the hotel. Every minute or so, the water becomes extremely cold and immediately afterwards scalding hot. I mentioned this to the reception and was told that the technician wasn't there on that day but they would have a look on Friday. I've now been staying in the hotel for a few months and the issue hasn't been resolved, unfortunately.
Marta B. L. Business - 21/06/2021 Confirmed reviews ALL
From the day we checked-in with Clara, who was incredibly helpful and supportive, to the end of our stay, everything was smooth. The other staff members, a lady from Argentina and a gentleman from Egypt, completed the super kind team. It was undoubtedly the most warm-hearted staff we've encountered in Germany. Regarding the room, we were very pleased with its appliances and cleanliness. Thank you for the great service. We will surely recommend to friends and family. Vielen Dank, Obrigada, Gracias and Shukran.
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