Aparthotel Adagio Munich City

Customer review rating (ALL Rating) 4.1/5 596 reviews

Aparthotel Adagio Munich City - Image 1
Aparthotel Adagio Munich City - Image 2
Aparthotel Adagio Munich City - Image 3
Aparthotel Adagio Munich City - Image 4
Schwanthalerstrasse 61, 80336 MUNICH, Germany

Description

Hotel extras

  • In the heart of the city, close to the train station

  • Fitness room free of charge

  • Private parking garage

  • Free WIFI

  • Planet 21 Silver

Our accommodation(s)

Studio

Studio for 2 people

  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s)

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Hotel location

Aparthotel Adagio Munich City

Schwanthalerstrasse 61
80336 MUNICH
Germany

GPS:48.137455, 11.556235

Telephone
Fax +49 89 121122301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  596 reviews

TripAdvisor Rating  4.0/5  899 reviews

Certificate of excellence 2024

Disgusted with the service

Customer review rating 0.5/5

L. Families - Confirmed reviews ALL

Treated like criminals. Staff Jasmine interrogated us when we brought our cups down for hot chocolate. Questioned harshly if we brought our cups down. That’s not the way to talk to customers mate!

Dear Guest, Thank you for the time taken to share your review with us. Our intention is to provide a welcoming and comfortable environment for all our guests, and it seems we fell short in this instance. We also understand that a seamless check-in and check-out process is important for our guests, especially when extending their stay, and we apologize for any frustration this caused you. It is our standard to treat all guests with the utmost respect, and we regret that you felt our staff member's inquiry about the cups was not in line with this principle. We value your feedback and it serves as a reminder for us to continue to focus on delivering professional and courteous service. We hope to have the pleasure of welcoming you again for an improved experience. Wishing you all the best for the festive season, The team of Adagio Munich City H6… - Tel: +49…

Great stay!

Customer review rating 5.0/5

Katelin Friends - Confirmed reviews ALL

Kind and prompt staff!

Dear Katelin, Thank you for taking a moment to review your experience. We are delighted that you appreciated the attentiveness and promptness of our staff, and that your stay with us at Adagio München City was enjoyable. It's always encouraging to know that our efforts to provide a welcoming and efficient service are recognized by our guests. We look forward to seeing you again in the future. Kind regards, The team of Adagio Munich City H6… - Tel: +49…

Well located and great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very responsive to questions and well located ie. Walking distance to everything

Dear Guest, Thank you for taking the time to share your experience with us. We are truly thrilled to hear that your stay at Adagio München City was satisfactory. We are delighted that you found our team attentive to your questions and that our prime location contributed positively to your overall experience. Being within walking distance to many of Munich's attractions is something our guests frequently appreciate, and we are glad this was the case for you as well. We look forward to welcoming you back in the future. Best wishes, The team of Adagio Munich City H6… - Tel: +49…

Worth looking else where.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The truth to be said saving over EUR 20 or 30 a night isn’t worth it. There are so many choices around Muchen HBF and this can be filtered out from your choices. Room sound proofing was terrible, we hear traffic every night and construction starting early morning right outside the hotel. The room while adequate was generally dark and pillow too small & soft and bed too “solid”. Service was generally terrible and we felt like criminal walking through the front lobby when returning even though we greeted the staff hello each night we came back.. she was on her earphone and probably did not hear us but return our friendliness with a standard glare. Despite belonging to an international hotel chain, the staff clearly lack service standard when we wanted to exchange fresh towels (per hotel staff we were to bring down ours to hotel reception every 2nd night ourselves) we were asked to wait, and for 3 customer who came in the check in and for enquiry despite being just behind the first customer. Such lack of prioritization shows lack of training of SOP. Overall this one is forgettable option in a highly competitive area.

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the noise disturbances during your stay, as we understand how important a peaceful environment is for our guests. While our rooms are equipped with soundproof windows, external factors can sometimes affect the overall experience. We also regret that the service you received from our team did not align with our usual standards. Our staff is trained to provide a welcoming atmosphere, and we will review your comments to ensure improvements. Additionally, we are sorry that the comfort of your bed did not meet your needs; we strive to offer a restful night's sleep with our new mattresses. We hope to have the pleasure of welcoming you back in the future for a better experience. Best regards, The team of Adagio Munich City H6… - Tel: +49…

Don’t make the mistake we did trying to save some money.

TripAdvisor rating 1.0/5

h3hehaha Couples - TripAdvisor review

The truth to be said saving over EUR 20 or 30 a night isn’t worth it. There are so many choices around Muchen HBF and this can be filtered out from your choices. Room sound proofing was terrible, we hear traffic every night and construction starting early morning right outside the hotel. The room while adequate was generally dark and pillow too slow and bed too “solid”. Service was generally terrible and we felt like criminal walking through the front lobby when returning even though we greeted the staff hello each night we came back.. she was on her earphone and probably did not hear us but return our friendliness with a standard glare. Despite belonging in to an international hotel chain, the staff clearly lack service standard when we wanted to exchange fresh towels (per hotel staff we were to bring down our hotel every 2nd night ourselves) we were asked to wait, and for 3 customer who came in the check in and for enquiry despite being just behind the first customer. Such lack of prioritization shows lack of training or SOP. Overall this one is forgettable option in a highly competitive area.

Dear Guest, We would like to thank you for this review about your recent stay. We are truly sorry to hear that your experience did not meet your expectations, particularly in regard to the acoustic comfort of your room. Our hotel aims to provide a tranquil environment, and we have taken measures such as double glazing to reduce external noise. Nevertheless, we understand that the disturbance from traffic and construction was an inconvenience and we apologize for any discomfort you experienced. It also deeply concerns us to read your comments about the room's ambiance and the quality of the bedding. Our guests' comfort is of the utmost importance, and please be assured that we regularly update our accommodations to ensure a restful experience. We regret that the room did not provide the level of comfort you anticipated. The experience you described with the towel exchange and check-in process does not reflect our standards, and we apologize for any frustration this caused you. We value the opportunity to address these matters internally to improve our services. We also want to acknowledge your feedback about our staff's responsiveness. Creating a warm and friendly atmosphere is fundamental, and it seems we missed the mark during your visit. Your comments serve as a vital learning tool and we will ensure that our team is reminded of the importance of courteous and attentive guest interactions. We do hope we have the pleasure of seeing you on a future visit. Best regards, The team of Adagio Munich City H6913@ADAGIO-CITY.COM - Tel: +49891211220

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Other web-users rate our hotel

  • 797 reviews 9.2/10 Location
  • 952 reviews 6.7/10 Room
  • 761 reviews 7.4/10 Service
  • 30 reviews 6.8/10 WiFi
  • 374 reviews 5.1/10 Cleanliness
  • 160 reviews 5.8/10 Breakfast
  • 121 reviews 4.9/10 Food
  • 6 reviews 3.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.