Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,708 reviews

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Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute ALLSAFE.

  • Location is 5 min. walk from the beautiful old town and local attractions

  • Family offers, family rooms and 2 themed rooms: Music & Black Forest Rooms

  • Excursions towards the Black Forest, Europe - Park, Switzerland and France

Our accommodation(s)

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Room 1

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,708 reviews

TripAdvisor Rating  4.0/5  2,198 reviews

Well located

Customer review rating 3.5/5

Dr. A. P. Families - Confirmed reviews ALL

Dear Dr. A. P., Thank you for your feedback. We appreciate your comments regarding our location. We apologize for the swimming pool size and the language barrier with some of our restaurant staff. Your insights are valuable for our improvement. Kind regards Sinan Kapamaz Guest Relations Manager

Room was great but…

Customer review rating 4.0/5

Beverly S. Families - Confirmed reviews ALL

Dear Beverly, Thank you for your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and appreciated our friendly staff. However, we acknowledge your concerns about the lighting both by the beds and in the bathroom. Your comments regarding the dimness and functionality of the mirrors are valuable to us, and we will certainly take them into consideration for future improvements. We strive to enhance our guests' experiences and your insights play a crucial role in that process. We look forward to welcoming you back on your next visit. Best regards Sinan Kapamaz Guest Relations Manager

Customer review rating 4.0/5

Sophiehv Families - Confirmed reviews ALL

Dear Sophie HV, Thank you for your kind words about our staff and your overall experience. We regret to hear about the bathroom issue you encountered and appreciate your feedback, as it helps us enhance our services for future guests. Kind regards Sinan Kapamaz Guest Relations Manager

It leaves a lot to be desired except for location

TripAdvisor rating 2.0/5

nyrobina TripAdvisor review

Lack the infrastructure And staff to support the hotel

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Dear Robin, Thank you for taking the time to share your experience during your recent stay with us. We sincerely apologize for the issues you encountered regarding the heating in your room and the inconsistency of the shower temperature. Your comfort is our priority, and we regret that we fell short in these areas during your visit. Additionally, we appreciate your feedback about our staff's responsiveness. We strive to provide excellent service, and it is disappointing to hear that our team did not meet your expectations. We will certainly review this matter to ensure our guests feel supported and attended to. We value your insights, as they help us improve our services. Kind regards Sinan Kapamaz Guest Relations Manager

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Other web-users rate our hotel

  • 1,372 reviews 9.4/10 Location
  • 1,527 reviews 6.2/10 Room
  • 1,210 reviews 7.7/10 Service
  • 38 reviews 7.1/10 WiFi
  • 882 reviews 8.1/10 Breakfast
  • 531 reviews 6.2/10 Cleanliness
  • 410 reviews 3.8/10 Vibe
  • 381 reviews 3.4/10 Value

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