Mercure Hotel Panorama Freiburg 4.5 stars

Dear Sydney, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. We have read your comment about the prices in our hotel with detailed attention. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dear guest, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dear guest, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased that you are part of our loyal friends of the house since many years and we deeply regret that you left our house last time disappointed. We really want to apologize for any inconvenience caused. With detailed attention we have read your comments about the different subjects since the change of owner of the hotel and will discuss the different issues internally. We will talk to our kitchen team about the concept and about the atmosphere with the whole team. The windows in the hotel rooms were replaced in 2012/2013 within the renovation measures of the hotel rooms We are looking forward to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dear Michelle G, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dear Didier, We are very pleased to read that you appreciated especially the quiet location of the hotel along the edges of the woods with an unique view across Freiburg and the surrounding area, the friendliness of our whole team as well as your room and the room service during your stay. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments concerning different subjects. You are right - there is no coffee machine / no kettle in our rooms. You have the option to borrow a kettle at the reception for your whole stay against a deposit. On request, we will gladly provide you all required inventory as well as a tea selection according to your preferences. We are currently working on a solution to this issue, which is both spatially satisfactory and at the same time meets our hygienic and qualitative standards in order to enable our friends of the house to prepare a hot drink in their room. We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg