Mercure Hotel Panorama Freiburg 4.5 stars

Customer review rating 4.8/5 5,103 reviews

Mercure Hotel Panorama Freiburg
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Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and view of Freiburg

  • Quiet isolated high above the city yet only 10 min drive from the center

  • Mediterranean restaurant "Chez Eric" - fish, seafood, tasty menus & more

  • Indoor pool 8 am to midnight (sauna closed), jogging and hiking trails

  • Free on-site car park & all the hotel amenities of 4-star Superior

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Tennis
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104
freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :  27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodation(s)

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Panorama view, Forest view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View, Forest view, Panorama view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAINT TROPEZ

Non contractual photo

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

5,103 reviews

tripadvisor

TripAdvisor Rating 4.5/5

888 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay, still after 14 years, our last stay

Customer review rating 4.8/5

John S. Couples - 16/09/2020 Confirmed reviews ALL

Magnificent view, excellent view, good room, good facilities

Dear John S., We are very pleased to read that you enjoyed again your recent stay over the roof tops of the city - especially the unique view, your room as well as the facilities of the hotel. It is always a pleasure to receive positive feedback. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Ok

Customer review rating 4.8/5

Anonymous Families - 14/09/2020 Confirmed reviews ALL

The hotel needs some updates in service, facility like the shower, pillows ...

Dear guest, Thank you for taking the time to evaluate your stay in our hotel and to share your feedback about it. We deeply regret that your visit did not meet your expectations and that you left our hotel disappointed. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. It would be a pleasure for us to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

this was our 5th (yearly) visit to Mercure Panorama; even during Covid regime we felt comfortable and safe

Customer review rating 4.8/5

Harm P. Couples - 14/09/2020 Confirmed reviews ALL

perfect organization, loyal and qualified crew, meets highest hygiene and safety standards

Dear Harm P., Thank you very much for your excellent evaluation and your words of praise about your 5th stay during Corona times in our hotel! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Short Break in Freiburg

TripAdvisor rating 4.5/5

807andrewb 02/09/2020 TripAdvisor review

This is a really great place to stay. The location is impressive with a great view over the city and lots of walks in the woods nearby. The hotel restaurant is exceptional; food is classy and the service staff warm and competent. In terms of the service the staff could not do enough to help you. They are a great team and very enthusiastic about their customers. Well done guys!

Dear 807andrewb, Thanks a lot for this excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you especially appreciated the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", the friendliness and competence of our service team as well as the helpfulness of the whole staff! We will be pleased to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

excellent location for hiking

Customer review rating 4.8/5

Jk Couples - 26/08/2020 Confirmed reviews ALL

Overall we enjoyed a very good stay at the hotel. The view from the hotel was super nice and the food was good. We also had a massage at the hotel which was excellent. The hiking paths start from the hotel which was great for a weekend hiking trip that can be combined with a visit to Freiburg.

Dear JK, Thank you very much for your evaluation! It is a great pleasure for us to read that you enjoyed your stay in our hotel. Furthermore, we thank your for your comments concerning different subjects which we will take into consideration. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Well located

Customer review rating 4.8/5

Anonymous Couples - 24/08/2020 Confirmed reviews ALL

In general, my expectations as a 4 star hotel is higher than what I had there.

Dear guest, We would like to thank you for taking the time to evaluate your stay in our hotel and for sharing your feedback about it. We have read your review with particular attention. Your comments are very important for us, as we use these to recognize the areas in which our services are to be tested and optimized. Be assured that the points you address are discussed internally to ensure that a similar situation does not recur. We apologize for any inconvenience caused and deeply regret that your stay did not meet your expectations. We hope to continue to count on your trust in the future to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Nice views, nice grounds

Customer review rating 4.8/5

Anonymous Couples - 23/08/2020 Confirmed reviews ALL

Outstanding staff, vary friendly and helpful, a very pleasurable stay.

Dear guest, We are very pleased to read that you had a pleasureable stay over the roof tops of the city and that you especially appreciated the unique view across Freiburg and the surrounding area as well as the friendliness and helpfulness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Clean and comfortable

Customer review rating 4.8/5

Tracey Couples - 22/08/2020 Confirmed reviews ALL

Easy check-in and out. Room was clean, good size, and comfortable. The semi-private balcony area was a treat with a great view. Breakfast was delicious but there were quite a few bees around, not that the hotel could do much about that. All interactions with employees were friendly. My only criticism is that I wish parking was more convenient.

Dear Tracey, Thank you for taking the time to share your feedback about your stay in our hotel. We really appreciate your numerous words full of praise. Furthermore, we thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces available near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. We are looking forward to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Good hotel, with room for improvement

Customer review rating 4.8/5

Richard Families - 20/08/2020 Confirmed reviews ALL

Lovely room, beautiful location but variable service.

Dear Richard, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased to read that you especially appreciated the quiet location of our hotel along the edges of the woods as well as your room during your visit. With detailed attention we have also read your notes on various issues which will be discussed internally. We apologize for any inconvenience caused. We are looking forward to welcome you again for another occasion to get another chance from you! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great View

Customer review rating 4.8/5

Yoyo M. Couples - 14/08/2020 Confirmed reviews ALL

Overall satisfying. The hotel is older than advertised. Pool is very small.

Dear Yoyo M., Thank you very much for your evaluation! It is a great pleasure for us to read that you had a n overall satisfying stay in our hotel. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. We deeply regret that the size of our swimming pool (100m²) was not sufficient for you. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Not what we expected, nor paid for.

Customer review rating 4.8/5

Anonymous Couples - 11/08/2020 Confirmed reviews ALL

The problems started on arrival. There were no parking spaces available and as such we had to park our car on the hill. This problem was at least somewhat caused by an ongoing wedding, but we would still expect to be able to park normally. The lobby looked quite good, i have to say. But we were a bit disappointed when we arrived in our room. We weren't expecting anything grand, but at least more space than we had. The next disappointment was with the view. We paid a little bit extra for a city view, but we got a look out on the hill the hotel is built on. Our balcony sadly only had about 10% of a city view which was not what we had expected nor paid for. Sadly there also wasn't much privacy from the other balconies next to us as the walls between them don't reach fully leaving an opening. What really took the cake for us is that we had to sign a contract in order to be able to have a water cooker in our room as there was no tea station. A contract which included a 30 euro deposit. After we signed said contract we asked about mugs and tea, at which point we were asked if we did not bring our own and we were told we would be charged for the tea bags. The room service we had was not to our liking. The food was cold, hard and very salty. Said salt was also heavily found in the room delivered breakfast that we had. The buffet breakfast we had downstairs the day after was also not very impressive. We ended up staying 2 nights instead of the 7 nights that we had originally booked for as we were not able to enjoy our stay. We were however happily surprised that we could still cancel the remaining 5 days without any cost. We will not be coming back to this hotel, and sadly this has impacted our impression of the Mercure hotel brand as we have always heard loving stories about said hotel brand. Something we sadly did not experience here.

Dear guest, We would like to thank you for taking the time to evaluate your stay in our house and to share your feedback about it. With detailed attention we have read your review. We deeply regret that your visit did not meet your expectations and that you left our hotel disappointed. Be assured that the points you address are discussed internally. We are aware that the inconvenience caused has affected the quality of your stay and really wand to apologize for this. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very enjoyable stay

Customer review rating 4.8/5

Deborah Couples - 04/08/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay in your hotel and were so impressed with all that was offered, particularly the food and service. The room was comfortable and clean and the verandah and lounger particularly welcome. We thought the hotel was excellent value for money.

Dear Deborah, Thank you very much for your excellent evaluation and your numerous words full of praise! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great view

Customer review rating 4.8/5

G. Families - 03/08/2020 Confirmed reviews ALL

Very good location and great view. Really good adjustment to continue having the buffet during breakfast, having several team members to support you with your selection. Although, lot`s was done to accommodate to the new rules, was still possible to see plenty of people in the common areas without mask (commuting inside the hotel, using the restaurant, …) and not being requested by the hotel staff to use it. Is possible to smoke in the restaurante terrace, what for families like use (travelling with child) is not that pleasent.

Dear G., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area as well as the implementation of the new rules at breakfast. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments about different subjects. On our restaurant terrace we have a non-smoking and a smoking area. You have been assigned a table in the non-smoking area - but adjacent to the smoking area. We really want to apologize for any inconvenience caused concerning this. According to official regulations, it is recommended that hotel and restaurant guests wear masks. This serves to protect everyone. Our team also politely asks guests without a mask to wear it, but it is not mandatory for them to do so. We will pay even more attention to this fact. We hope to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Too small room

Customer review rating 4.8/5

Loyal G. Families - 01/08/2020 Confirmed reviews ALL

Room was too small for family of 3. The value was poor. 170 Euro is what we usually pay for suite with plenty of space. There were wasps in the balcony feeding on potted trees so it was impossible to sit there.

Dear Loyal g., We would like to thank you for your evaluation and your comments after your stay in our house, which we have noted with particular attention. We deeply regret that the value for money did not meet your expectations and really want to apologize for any inconvenience caused. Unfortunately, the wasps are currently a seasonal and weather-related problem in the entire region. It would be nice to welcome you again for another occasion and to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very good panorama view

Customer review rating 4.8/5

Vanessa O. Couples - 19/07/2020 Confirmed reviews ALL

It was good experience and we were satisfied. Only some things were not so good: When we were sleeping, some clean personnel came in and checked the fridge. That was not so good.. the bathroom was also very small for 2 persons and we stayed in a superior room. But all in all it was a good stay. The breakfast was very good and the organization because of Corona was very helpful.

Dear Vanessa O., Thank you for taking the time to share your feedback about your stay in our hotel. It is a great pleasure for us that you especially enjoyed our abundant breakfast buffet during your stay! With detailed attention we have read your comment about our housekeeping team. Please be assured that this fact does not correspond to our philosophy and our quality standards. This issue will be discussed internally. We really want to apologize for any inconvenience caused. We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. As part of the room renovation in 2013 was also considered to enlarge the bathrooms. However, this would have meant the omission of the balconies and terraces of the hotel rooms. So we decided to keep the size of the bathrooms and to redesign instead the exterior of the rooms for the benefit of our friends of the house. During your stay you had one of our corner rooms in the panorama category with a larger sleeping/living and outside area - but the bathroom in these rooms is smaller and equipped with a shower. In your profile we have noted that you will not get a corner room anymore in the future. We hope to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Wonderful view

Customer review rating 4.8/5

Christoffer Couples - 18/07/2020 Confirmed reviews ALL

We were hoping for a sunny, delightful stay - and we had

Dear Christoffer, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your sunny and delightful stay in our hotel above the roof tops of the city. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

good stay

Customer review rating 4.8/5

Koral Families - 17/07/2020 Confirmed reviews ALL

incredibily friendly staff, good food, very well located. very family and pet friendly.

Dear Koral, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness of our whole team, the quality of the food served in our restaurant "Chez Eric", the location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area as well as the family and pet friendliness in our house. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Lovely view

Customer review rating 4.8/5

A H. Couples - 14/07/2020 Confirmed reviews ALL

Good

Dear A h., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

good stay

Customer review rating 4.8/5

U. G. Couples - 08/07/2020 Confirmed reviews ALL

Pleasant as usual

Dear U. G., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent view

Customer review rating 4.8/5

Anonymous Business - 02/07/2020 Confirmed reviews ALL

The hotel is in a great location. Information online says the superior rooms include a coffee maker, they do not. But coffee if available for purchase in the restaurant. Did not receive the full platinum benefits, but that may be due to COVID

Dear guest, Thank you for taking the time to evaluate your stay in our hotel and to share your feedback about it. It is a great pleasure for us to read that you especially appreciated the location of our hotel during your stay. Furthermore, we thank you for your comment concerning different subjects. You are right - there is no coffee machine / no kettle in our rooms. You have the option to borrow a kettle at the reception for your whole stay against a deposit. On request, we will gladly provide you all required inventory as well as a tea selection according to your preferences. We are currently working on a solution to this issue, which is both spatially satisfactory and at the same time meets our hygienic and qualitative standards in order to enable our friends of the house to prepare a hot drink in their room. If you book your room online, breakfast is always added to the reservation. Upon check-in we ask our guests if they want to consume the breakfast; if not, it will be deleted. If this did not happen in your case, we really want to apologize for it. In our hotel the minibar is not included for platinum members and we only offer one type of internet access via fiber optic cable. We are looking forward to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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