Mercure Hotel Panorama Freiburg 4.5 stars

Nice place to stay. Pity I didn’t get an upgrade even though platinum status

Very friendly staff, but not so helpful. An example: we needed some cups and saucers and cutlery for our room. We asked at reception, and instead of being served these things we were pointed to somewhere else. The hotel lets itself down by the cheap furnishing. I expected more for the price and four stars. So, the towels are small and not soft. The bed and pillows are not comfortable, and clearly of low quality. There is no coffee machine in the room, you have to ask for a kettle from reception. The overall decoration is dated. The bathroom was small. However, the breakfast is good, and the views are fantastic.

Lovely hotel, fantastic location, clean, safe and with extremely helpful staff

Magnificent view, excellent view, good room, good facilities

The hotel needs some updates in service, facility like the shower, pillows ...

perfect organization, loyal and qualified crew, meets highest hygiene and safety standards

This is a really great place to stay. The location is impressive with a great view over the city and lots of walks in the woods nearby. The hotel restaurant is exceptional; food is classy and the service staff warm and competent. In terms of the service the staff could not do enough to help you. They are a great team and very enthusiastic about their customers. Well done guys!

Overall we enjoyed a very good stay at the hotel. The view from the hotel was super nice and the food was good. We also had a massage at the hotel which was excellent. The hiking paths start from the hotel which was great for a weekend hiking trip that can be combined with a visit to Freiburg.

In general, my expectations as a 4 star hotel is higher than what I had there.

Outstanding staff, vary friendly and helpful, a very pleasurable stay.

Easy check-in and out. Room was clean, good size, and comfortable. The semi-private balcony area was a treat with a great view. Breakfast was delicious but there were quite a few bees around, not that the hotel could do much about that. All interactions with employees were friendly. My only criticism is that I wish parking was more convenient.

Lovely room, beautiful location but variable service.

Overall satisfying. The hotel is older than advertised. Pool is very small.

The problems started on arrival. There were no parking spaces available and as such we had to park our car on the hill. This problem was at least somewhat caused by an ongoing wedding, but we would still expect to be able to park normally. The lobby looked quite good, i have to say. But we were a bit disappointed when we arrived in our room. We weren't expecting anything grand, but at least more space than we had. The next disappointment was with the view. We paid a little bit extra for a city view, but we got a look out on the hill the hotel is built on. Our balcony sadly only had about 10% of a city view which was not what we had expected nor paid for. Sadly there also wasn't much privacy from the other balconies next to us as the walls between them don't reach fully leaving an opening. What really took the cake for us is that we had to sign a contract in order to be able to have a water cooker in our room as there was no tea station. A contract which included a 30 euro deposit. After we signed said contract we asked about mugs and tea, at which point we were asked if we did not bring our own and we were told we would be charged for the tea bags. The room service we had was not to our liking. The food was cold, hard and very salty. Said salt was also heavily found in the room delivered breakfast that we had. The buffet breakfast we had downstairs the day after was also not very impressive. We ended up staying 2 nights instead of the 7 nights that we had originally booked for as we were not able to enjoy our stay. We were however happily surprised that we could still cancel the remaining 5 days without any cost. We will not be coming back to this hotel, and sadly this has impacted our impression of the Mercure hotel brand as we have always heard loving stories about said hotel brand. Something we sadly did not experience here.

We thoroughly enjoyed our stay in your hotel and were so impressed with all that was offered, particularly the food and service. The room was comfortable and clean and the verandah and lounger particularly welcome. We thought the hotel was excellent value for money.