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Mercure Hotel Panorama Freiburg 4 stars

TripAdvisor rating 4.5/5 841 reviews
Mercure Hotel Panorama Freiburg
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Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and clear views over Freiburg

  • In a quiet location high above the city, yet only a 10-minute drive from the center

  • Mediterranean restaurant "Chez Eric" with fish, seafood, tasting menus and much more

  • Indoor pool and saunas 08:00-24:00, jogging and hiking trails

  • Free parking right next to the hotel and 4-star Superior amenities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104
freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Contact email

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :   27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodations

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Panorama view, Forest view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Forest view, Panorama view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAINT TROPEZ

Photo non contractuelle / Strictly non binding

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,348 reviews

tripadvisor

TripAdvisor Rating 4.5/5

841 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.8/5

B. Couples - 03/12/2019 Confirmed reviews ALL

Brilliant!

Dear B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Surprised to be charged extra for breakfast

Customer review rating 4.8/5

Neil R. Couples - 02/12/2019 Confirmed reviews ALL

I thought I’d booked a breakfast included deal but was charged for breakfast and my confirmation email bead failed to download so I was not in a position to dispute when paying the bill. Enjoyed the stay - ate in Chez Eric in night one and 2/3 courses very good (main course very bland!) Saturday night restaurant and bar fully booked so felt we were exiled in our room!! Should be a bar snack option. Location with view as impressive as expected - but does mean eating alternatives are a taxi ride away. Pool and sauna enjoyed.

Dear Neil R., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our swimming pool and sauna area, the quality of the food served in our restaurant "Chez Eric" as well as the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments concerning different subjects! If you make your reservation online, breakfast is not included in the price indicated. In your booking confiirmation you get the information that € 17,00 will be charged additionally for our abundant breakfast buffet per person and day. If our restaurant "Chez Eric" is fully booked for one evening you have the possibility to have dinner at our hotelbar, in one of our banquet rooms or to take advantage of our room service. We hope to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

friendly people supporting you as customer, started already at reservation call

Customer review rating 4.8/5

Walter B. Business - 29/11/2019 Confirmed reviews ALL

all perfect from reservation to check out, great service at the restaurant with excellent food and drink, which continued at the bar with the final drink

Dear Walter B., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness of our whole team as well as the culinary offer in our restaurant "Chez Eric" as well as at our hotel bar. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Tonia B. Families - 24/11/2019 Confirmed reviews ALL

Nice nice nice

Dear Tonia Buehlmann/Ahanotu, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Pity only one night stay so didn’t get to use facilities

Customer review rating 4.8/5

. Business - 23/11/2019 Confirmed reviews ALL

Comfortable, with a great view.

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the comfort of our hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Just Perfect

Customer review rating 4.8/5

Gerhard Couples - 20/11/2019 Confirmed reviews ALL

If you do not want do dine in the restaurant you stay in the bar for little appetizers!

Dear Gerhard, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

not wheelchair accessible ! Disaster !

Customer review rating 4.8/5

Kevin Friends - 10/11/2019 Confirmed reviews ALL

dreadful l!!!!!! disabled parking used to store hotel maintainance trailer. parking near the entrance ALL reserved for local Fribourg licence plates (even when hotel says reservation is not possible ) staff did nothing about this ! Small rooms NO WHEELCHAIR ROOMS ??? NO ACCESS for wheelchair to TOILET . ALL DOORS TOO NARROW ! NO ACCESS TO BALCONY FOR WHEELCHAIR USERS!

Dear kevin, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. Your are right - our hotel is not wheelchair accessible; neither the hotel nor the restaurant area. We are aware that the inconvenience caused has affected the quality of your stay and really want to apologize for this. It would be helpful for us if you informed us from which source you got the information about the accessibility for wheelchairs in our house so that we can check the correspondant entry. According to our knowledge we do not communicate in any portal that our house is wheelchair accessible. We hope to continue to count on your trust in the future. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Black Forrest Wonder a real gem in Hotel experience overlooking Freiburg.

Customer review rating 4.8/5

John.m Couples - 06/11/2019 Confirmed reviews ALL

Very Relaxing holiday top Breakfast/afternoon tea /Dinners Great walks in the Forrest. Keep doing as you are 95 % will be very happy.

Dear JOHN. M, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

SATISFACTORY STAY AT MERCURE PANORAMA FREIBURG

Customer review rating 4.8/5

T. Families - 01/11/2019 Confirmed reviews ALL

Decided to stay for the second time at the Mercure Panorama whilst visiting the Black Forest region, as remembered a very good stay the first time. Unfortunately we had an issue this time. The shower drain did not cope and drained slowly causing the shower box to flood. Complained at the front desk and was told the problem would be solved. Complained for another two subsequent days and the problem was not solved during our entire 7 day stay. Only discovered that specific parking (close to the reception) could be reserved after three days at the hotel as this procedure is not advertised. On the whole a satisfactory stay at a hotel with an excelente location, attentive reception and restaurant staff, with a good breakfast and clean room. Bathroom very small. Unnecessary "night club" lighting. Dark room. Suggest improving the lighting.

Dear T., Thank you for taking the time to share your feedback about your second stay in our hotel. We are really glad to read that you appreciated the attentiveness of our whole team, the cleanliness of your room, our abundant breakfast buffet as well as the quiet location of our hotel along the edges of the woods. We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet. Furthermore, we thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. For your future visits, we have already noted the reservation of a parking space in your profile. It will be a pleasure for us to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Anonymous Business - 30/10/2019 Confirmed reviews ALL

Good but old hotel. To many flies in the room and restaurant

Dear guest, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. You are right - the Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent hotel

Customer review rating 4.8/5

Anonymous Families - 29/10/2019 Confirmed reviews ALL

Good room, very good food. pool open till midnight. We stay only 2 days and did not have the time to use othe facilities in the hotel. It's a pity rooms can't support 4 people (family) since we took 2 rooms and the overall cost was high.

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. You are right - unfortunately we have no family rooms for 4 people. All our rooms are double rooms and one extra bed per room can be added. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very good

Customer review rating 4.8/5

Anonymous Couples - 28/10/2019 Confirmed reviews ALL

Smooth, friendly and efficient service throughout the stay. Room clean and comfortable, as were the public areas. Parking space right outside the hotel. Both the service and food at the on-site restaurant were great, including the breakfast.

Dear guest, Thank you very much for your evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Quite OK but not optimum

Customer review rating 4.8/5

Jeff Couples - 26/10/2019 Confirmed reviews ALL

Reception fine, hotel and room all ok. Only bemol is the diner service by people too young in their practice (like unsure of their moves and salad with the main dish nearly forgotten) The general look is rather old-fashioned, even if proper and without s single damage

Dear Jeff, Thank you for taking the time to share your feedback about your stay in our hotel. Our international team consists of a large number of experienced professionals who are working in our team for many years and also some young employees who complete their professional apprenticeship or their dual course of study above the rooftops of the city for a successful career start in the hotel industry. Our well-skilled staff will be of assistance at this and additional training will be provided through regular in-house training sessions. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. It would be a pleasure for us to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Will definitely come back!

Customer review rating 4.8/5

Tc Couples - 21/10/2019 Confirmed reviews ALL

Thank you for the unexpected upgrade to a nice room with a spectacular view! What a treat. And we didn't have dinner there but had breakfast and the breakfast was excellent! And lots of healthy options. It was also nice to see the head chef greeting the guests.

Dear TC, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

good

Customer review rating 4.8/5

Dries Business - 18/10/2019 Confirmed reviews ALL

good

Dear Dries, Thank you for taking the time to share your feedback about your stay in our hotel. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

It was a beautiful view, in a clean, modern, European-feel building, with mutil-lingual friendly helpful staff.

Customer review rating 4.8/5

Anonymous Friends - 08/10/2019 Confirmed reviews ALL

We saw a sunset from our room over Freiberg when we arrived. The staff was amazing and could speak English which was amazing. We slept great, room was clean and modern, and the breakfast in Chez the next morning was incredible. Coffee delicious too.

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Overall, a good experience

Customer review rating 4.8/5

Ia909 Couples - 18/09/2019 Confirmed reviews ALL

Good overall it’s small areas for improvement, especially guest car parking

Dear Ia909, Thank you very much for your evaluation and your comments concerning different subjects! We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet.As part of the room renovation in 2013 was also considered to enlarge the bathrooms. However, this would have meant the omission of the balconies and terraces of the hotel rooms. So we decided to keep the size of the bathrooms and to redesign instead the exterior of the rooms for the benefit of our friends of the house. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

As usual: pleasant

Customer review rating 4.8/5

U. G. Couples - 03/09/2019 Confirmed reviews ALL

It was a very hot day and night. The air conditioning, unfortunately, blew lukewarm air and did not provide coolness to help us to fall asleep. also, the food was disappointing. I always eat lobster, because it is hard to come by in this part of the country. This time, it was hopelessly overcooked and very tough and chewy. Best part was breakfast.

Dear U. G., Thank you very much for your evaluation! It is a great pleasure that you have been wirh us again. We have read your comments about your recent stay with detailed attention. We deeply regret that it did not meet your expectations concerning several points and really want to apologize for any inconvenience caused. For us as host, it is always very helpful if our guests contact us directly on site, if they are not convinced by our services or if they notice a technical defect. So we have the opportunity to react immediately for their wee-being. We would be glad to welcome you soon again to get the chance for a completely successful stay. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

First class service throughout the Hotel

Customer review rating 4.8/5

David F. Couples - 02/09/2019 Confirmed reviews ALL

Special thanks to "Chang" and his staff at the Panorama Hotel in Freiburg. Top service and total professionalism.

Dear Dsvid F., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service and the professionalism of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

It was an excellent experience

Customer review rating 4.8/5

Azza Business - 02/09/2019 Confirmed reviews ALL

I was extremely pleased with my stay in Hotel Panorama Freiburg. The room view was beautiful. The hotel staff are so friendly. The bar, restaurant and kitchen staff are so friendly and helpful. They went out of their way to prepare special meals to accommodate my food allergies. I am extremely satisfied

Dear Azza, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
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