Mercure Hotel Panorama Freiburg 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,622 reviews

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Mercure Hotel Panorama Freiburg - Image 1
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Mercure Hotel Panorama Freiburg - Image 3
Mercure Hotel Panorama Freiburg - Image 4
Wintererstr. 89, 79104 FREIBURG, Germany

Description

Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and view of Freiburg

  • Quiet isolated high above the city yet only 10 min drive from the center

  • Mediterranean restaurant "PANORAMA"

  • Indoor pool 8 am to midnight (sauna closed), jogging and hiking trails

  • Free on-site car park & all the hotel amenities of 4-star Superior

Our accommodation(s)

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104 FREIBURG
Germany

GPS:48.007489, 7.871822

Telephone
Fax +49 761 5103300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANORAMA

Sample the culinary creations on offer in our PANORAMA restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,622 reviews

TripAdvisor Rating  4.5/5  964 reviews

Poor Reception Staff, Great Food

Customer review rating 2.0/5

R. Business - Confirmed reviews ALL

No recognition of an Accor Gold Cardholder. I presented my membership card to the lady who checked me in. She added it into the booking, never said 'welcome back', never offered me a complimentary drink voucher or even hinted at a room upgrade. She never once smiled.

Spectacular location, fantastic pool and spa, great breakfast.

Customer review rating 4.5/5

Nigel A. Couples - Confirmed reviews ALL

We wanted to return to The Mecure Panorama because we enjoyed using the pool and spa so much on our previous visit. Our room had a fantastic view of the city and we walked down to Freiburg in the morning before spending the afternoon in the hotel’s pool and spa. The breakfast at Hotel Panorama is exceptional and we enjoyed a very pleasant dinner there on our second evening.

Dear Nigel A., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

service deterioated a lot, esp. in restaurant. Less food choices than before snd quality of menues not as good anymore. Hotel also needs renovation

Dear guest, Thank you for taking the time to share your feedback about your stay in our hotel. With great attention we have read your comments on problems in the service! Rest assured that the topics you are addressing absolutely do not correspond to our quality standards and to our philosophy. We will discuss the issues internally and incorporate them into our regular in-departmental trainings so that similar situations will not reoccur in the future. We really want to apologize for any inconvenience caused. Furthermore, we thank you for your comment about the renovation needs of our hotel. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. We hope to welcome you again during your next visit of Freiburg to get another chance from you! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Well located

Customer review rating 5.0/5

Brian Business - Confirmed reviews ALL

Really nice view!! food and service excellent

Dear Brian, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the quality of the food served in our restaurant "Panorama" as well as the service. It is always a pleasure to receive positive feedback. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Well located

Customer review rating 5.0/5

Christine F. Solo - Confirmed reviews ALL

It was wonderful! Beautiful room nice friendly atmosphere with professional friendly staff.

Dear Christine F., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your room, the friendly atmosphere in our hotel as well as the professionalism and the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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Other web-users rate our hotel

  • 567 reviews 8.4/10 Location
  • 970 reviews 8.2/10 Room
  • 864 reviews 9.2/10 Service
  • 10 reviews 4.2/10 WiFi
  • 410 reviews 8.6/10 Breakfast
  • 366 reviews 6.1/10 Comfort
  • 229 reviews 8.7/10 Cleanliness
  • 218 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.