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Mercure Hotel Panorama Freiburg 4.5 stars

Customer review rating 4.8/5 5,500 reviews

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Mercure Hotel Panorama Freiburg
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+ 21 Services

Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and view of Freiburg

  • Quiet isolated high above the city yet only 10 min drive from the center

  • Mediterranean restaurant "Chez Eric" - fish, seafood, tasty menus & more

  • Indoor pool 8 am to midnight (sauna closed), jogging and hiking trails

  • Free on-site car park & all the hotel amenities of 4-star Superior

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on request Paying
  • Golf Paying
  • Tennis
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104 freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :  27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodation(s)

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

SAINT TROPEZ

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

5,500 reviews

TripAdvisor Rating 4.5/5

913 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Timeout in a nice hotel situated in a beautiful area and a lovely city

Customer review rating 4.5/5

Raphael Families - 08/09/2021 Confirmed reviews ALL

As always we very much enjoyed our stay with you. All the Hotel staff are super friendly and professional. Same goes for the restaurant - be it breakfast or dinner - always super tasty! You can be proud of all your team members and the hotel + restaurant - they are second to none.

Dear Raphael, We are very pleased to read that you enjoyed again your stay over the roof tops of the city - especially the friendliness and professionalism of our whole team, our abundant breakfast buffet as well as your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

GOOD STAY

Customer review rating 4.5/5

U.g. Couples - 07/09/2021 Confirmed reviews ALL

VERY satisfied as usua;

Dear U. G., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay in our hotel. Furthermore, we thank you for your comment about the size of your bathroom. As part of the room renovation in 2013 was also considered to enlarge the bathrooms. However, this would have meant the omission of the balconies and terraces of the hotel rooms. So we decided to keep the size of the bathrooms and to redesign instead the exterior of the rooms for the benefit of our friends of the house. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great base to explore the region

TripAdvisor rating 5.0/5

IngelheimTraveller 29/08/2021 TripAdvisor review

A phantstic place to stay at to either explore the region or just take a relaxing break from hectic times. The most friendly personnel I have experienced in a while. Breakfast and dinner offerings will meet all of your expectations. Recommend to make parking space reservations well in advance of your arrival.

Dear Ingelheim Traveller, Thanks a lot for your excellent evaluation! We are really glad to read that you appreciated your stay in our hotel - especially the friendliness of our whole team, our abundant breakfast buffet as well as dinner in our restaurant "Chez Eric" We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Wonderful place to be

Customer review rating 5.0/5

Kawe Families - 18/08/2021 Confirmed reviews ALL

We were very pleasantly surprised on our arrival. Your hotel was an alternative choice due to fully booked hotels around Europapark, but we do not regret the long travel time. We will definitely come back to your house. We had a wonderful time and the restaurant and service were first class and courteous. Also the opening hours of the swimming pool are fantastic, which allow children to have a little fun still after dinner and parents can enjoy some quiet and relaxing time. Thank you for making it possible for us to have such a wonderful stay!

Dear KaWe, Thank you very much for your excellent evaluation and your numerous words full of praise about your stay in our hotel! It is a great pleasure for us to read that you had a great and relaxing time with us. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Good stay, good dinner

Customer review rating 5.0/5

Marc S. Couples - 17/08/2021 Confirmed reviews ALL

We stayed at Mercure Freiburg for a week-end trip. Beautiful location, nice room, very friendly staff. We also had an excellent dinner at "Chez Eric".

Dear Marc S., We are very pleased to read that you enjoyed your week-end trip over the roof tops of the city - especially the quiet location of our hotel, your room, your dinner in our restaurant "Chez Eric" as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Two day business Stop over

Customer review rating 3.5/5

Stephen D. Business - 15/08/2021 Confirmed reviews ALL

Everything about the hotel is great except very poor wifi combined also with poor mobile data reception means a big problem personally and business wise.

Beautiful views, friendly staff

Customer review rating 4.0/5

C. H. Couples - 15/08/2021 Confirmed reviews ALL

We stayed 5 nights with you, ate twice at Chez Eric for dinner, had the breakfast buffet once, and used the pool once. Overall we are satisfied. Pros: Great dinner restaurant, views, friendly staff, good location, parking available, fun that the sheep came through, nice breakfast. Cons: Wifi should definitely be updated. You are kicked off the system every time you close your device and then I did not realize half of the time that it put me back on roaming and I used up most of my allotment in a short time. Also, when the weather is nice all of the doors to the pool and outside should be open, otherwise it is a like a sauna. Staff should do this so you do not have to ask each individual party.

Dear C.H., Thank you for taking the time to share your feedback about your stay in our hotel. We are really glad to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, our abundant breakfast buffet, the friendliness of our whole team as well as the parking situation on the spot during your stay! At the same time, we deeply regret that our wifi did not meet your expectations and apologize for any inconvenience caused. For our friends of the house we offer free Wifi via a fiber optic line in the entire hotel. It would be a pleasure for us to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

nice view, claen rooms, great restaurant

Customer review rating 3.5/5

Anonymous Business - 29/04/2021 Confirmed reviews ALL

People staying in room 303 were very noisy at 1.30am - 3am! no respect

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area, the cleanliness of your room as well as our culinary offer. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the noise from the guests next to your room at night. Please, do not hesitate to contact our night audit in such a case so that we have the possibility to react immediately for your well-being. It will be a pleasure for us to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beyond Excellent all round

Customer review rating 5.0/5

Jaclyn Business - 24/04/2021 Confirmed reviews ALL

Food & Service beyond excellent so far Always

Dear Jaclyn, Thank you very much for the evaluation of your stay in our hotel as well as your remarks concerning different subjects! Comments of our guests are very important for us because they show us in which areas our services are good or have to be checked and if needed have to be optimized. We are looking forward to welcome you again very soon. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Mega

Customer review rating 5.0/5

Artur Business - 25/11/2020 Confirmed reviews ALL

Alles Tip Top

Sehr geehrter Artur, ein ganz herzliches Dankeschön an Sie für Ihre hervorragende Hotelbewertung! Schön, dass Sie eine angenehme Zeit bei uns verbracht und sich rundum wohlgefühlt haben! Ebenso bedanken wir uns bei Ihnen für Ihre Anmerkung zur Qualität unserer Frühstücksbrötchen. Wir werden hierauf verstärkt achten! Wir hoffen auf ein baldiges Wiedersehen! Mit besten Grüßen, Ihre Elvira Roth mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

Friendly staff

Customer review rating 3.5/5

Anonymous Families - 29/10/2020 Confirmed reviews ALL

Stayed for 4 nights Room service perfect Chez Eric very good- had a lovely diner Nice swimming pool with view Room little out dated, especially bathroom. However very comfortable Unfortunately we experienced loud noises from our neighbors one floor up and before 6 am, running children in the halls. Walls just not sound proof

Dear guest, We are very pleased to read that you especially enjoyed the room service, the comfort of your room, your dinner in our restaurant "Chez Eric" as well as our swimming pool area during your stay in our hotel above the roof tops of the city. It is always a pleasure to receive positive feedback. At the same time, we deeply regret that you were disturbed by noises and running children from the room above you. We really want to apologize for any inconvenience caused. Please do not hesitate to contact us directly in such a case so that we can react immediately for your personal benefit. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Indulge in good food

Customer review rating 4.5/5

Raphael Business - 26/10/2020 Confirmed reviews ALL

As always a very friendly welcome and very professional handling of the unprecedented time we all live in at the moment. We felt very safe and could enjoy all things we wanted to do.

Dear Raphael, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very welcoming!

Customer review rating 5.0/5

Frank Couples - 23/10/2020 Confirmed reviews ALL

All great! Very friendly, welcoming and supportive! Excellent corona measures, making feel us very safe. Very pleasant room with stunning view over Freiburg. We had just one night with breakfast, but enjoyed it very much. We will be back soon!

Dear Frank, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness and helpfulness of our whole team, your room with a unique view across Freiburg and the surrounding area as well as our abundant breakfast buffet. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Best location

Customer review rating 5.0/5

Martink Couples - 21/10/2020 Confirmed reviews ALL

great room, great facilities and food.

Dear MartinK, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Nice view, good service

Customer review rating 4.5/5

Varit H. Couples - 15/10/2020 Confirmed reviews ALL

Nice place to stay. Pity I didn’t get an upgrade even though platinum status

Dear Varit H., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the service. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the missing upgrade. Generally, an upgrade is available on request and availability. For your last stay there was no more room available in the panorama category for an upgrade - so you got a room on the highest level of the comfort category. We hope to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Short Break in Freiburg

TripAdvisor rating 5.0/5

807andrewb 02/09/2020 TripAdvisor review

This is a really great place to stay. The location is impressive with a great view over the city and lots of walks in the woods nearby. The hotel restaurant is exceptional; food is classy and the service staff warm and competent. In terms of the service the staff could not do enough to help you. They are a great team and very enthusiastic about their customers. Well done guys!

Dear 807andrewb, Thanks a lot for this excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you especially appreciated the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", the friendliness and competence of our service team as well as the helpfulness of the whole staff! We will be pleased to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

sauna is very nice

TripAdvisor rating 5.0/5

nazlidemirag Family - 22/12/2019 TripAdvisor review

hotel is nice, staff is friendly and helpful, swimming pool and sauna is extremely good. Room view was nice and room is quiet and very clean. I like to stay here and I would like to stay again in the fuuture.

Dear nazlidemirag, We are really pleased to read that you enjoyed your stay in our hotel! Thank you very much for your great evaluation and your numerous words full of praise! We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent Hotel

TripAdvisor rating 5.0/5

Navigator228025 Business - 30/08/2019 TripAdvisor review

The location, service, friendliness of the staff is amazing. The facilities of the hotel are very well maintained. The staff would go out of their way to please the guests. The restaurant and the Bar staff went out of their way too to prepare meals that are appropriate to my food allergies. It is a super place for vacation as well, with a magnificent view. I will definitely go back.

Dear Navigator228025, Thank you very much for this excellent evaluation! We are really glad to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the service, the friendliness of our whole team as well as the facilities during your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Perfect hotel with the dogs

TripAdvisor rating 5.0/5

Sunshine07902522359 Couples - 18/12/2018 TripAdvisor review

We loved our stay at this hotel with our 2 dogs. There is a huge wood directly behind meaning morning and evening walks are made easy. Rooms are lovely, spacious and modern. Breakfast was fab with a great choice of hot and cold food available. Dogs are allowed in the dining room and bar. We were charged 12 euro for getting a few teabags for the room - I wouldn't have had them if I'd know I would be charged such a ridiculous amount but lesson learnt! Still a fab stay.

Dear Sunshine07902522359, Thanks a lot for this excellent evaluation! We are really glad to read that you loved your stay in our hotel with your two dogs - especially the location of our hotel, the size and furnishing of your room, our abundant breakfast buffet as well as the dog friendliness in the whole hotel. Furthermore, we thank you for your comment about the charge of some teabags which you have ordered for the room. We will talk about this fact internally. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent

TripAdvisor rating 5.0/5

525martynp Couples - 31/07/2018 TripAdvisor review

Friendly greeting on arrival, met with a cool drink at reception on a hot day, helpful staff throughout our stay, excellent evening meal, Breakfast comprehensive, Comfortable rooms and what an excellent view day or night on the terrace

Dear 525martynp, Thanks a lot for this great evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you had a great time with us! We are looking forward to welcome you again for another occasion over the roof tops of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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