Mercure Hotel Panorama Freiburg 4.5 stars

Customer review rating 4.8/5 5,309 reviews

Mercure Hotel Panorama Freiburg
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Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and view of Freiburg

  • Quiet isolated high above the city yet only 10 min drive from the center

  • Mediterranean restaurant "Chez Eric" - fish, seafood, tasty menus & more

  • Indoor pool 8 am to midnight (sauna closed), jogging and hiking trails

  • Free on-site car park & all the hotel amenities of 4-star Superior

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Tennis
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104
freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :  27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodation(s)

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Panorama view, Forest view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View, Forest view, Panorama view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAINT TROPEZ

Non contractual photo

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

5,309 reviews

tripadvisor

TripAdvisor Rating 4.5/5

894 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Mega

Customer review rating 4.8/5

Artur Business - 25/11/2020 Confirmed reviews ALL

Alles Tip Top

Sehr geehrter Artur, ein ganz herzliches Dankeschön an Sie für Ihre hervorragende Hotelbewertung! Schön, dass Sie eine angenehme Zeit bei uns verbracht und sich rundum wohlgefühlt haben! Ebenso bedanken wir uns bei Ihnen für Ihre Anmerkung zur Qualität unserer Frühstücksbrötchen. Wir werden hierauf verstärkt achten! Wir hoffen auf ein baldiges Wiedersehen! Mit besten Grüßen, Ihre Elvira Roth mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

Friendly staff

Customer review rating 4.8/5

Anonymous Families - 29/10/2020 Confirmed reviews ALL

Stayed for 4 nights Room service perfect Chez Eric very good- had a lovely diner Nice swimming pool with view Room little out dated, especially bathroom. However very comfortable Unfortunately we experienced loud noises from our neighbors one floor up and before 6 am, running children in the halls. Walls just not sound proof

Dear guest, We are very pleased to read that you especially enjoyed the room service, the comfort of your room, your dinner in our restaurant "Chez Eric" as well as our swimming pool area during your stay in our hotel above the roof tops of the city. It is always a pleasure to receive positive feedback. At the same time, we deeply regret that you were disturbed by noises and running children from the room above you. We really want to apologize for any inconvenience caused. Please do not hesitate to contact us directly in such a case so that we can react immediately for your personal benefit. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Indulge in good food

Customer review rating 4.8/5

Raphael Business - 26/10/2020 Confirmed reviews ALL

As always a very friendly welcome and very professional handling of the unprecedented time we all live in at the moment. We felt very safe and could enjoy all things we wanted to do.

Dear Raphael, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very welcoming!

Customer review rating 4.8/5

Frank Couples - 23/10/2020 Confirmed reviews ALL

All great! Very friendly, welcoming and supportive! Excellent corona measures, making feel us very safe. Very pleasant room with stunning view over Freiburg. We had just one night with breakfast, but enjoyed it very much. We will be back soon!

Dear Frank, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness and helpfulness of our whole team, your room with a unique view across Freiburg and the surrounding area as well as our abundant breakfast buffet. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Best location

Customer review rating 4.8/5

Martink Couples - 21/10/2020 Confirmed reviews ALL

great room, great facilities and food.

Dear MartinK, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Nice view, good service

Customer review rating 4.8/5

Varit H. Couples - 15/10/2020 Confirmed reviews ALL

Nice place to stay. Pity I didn’t get an upgrade even though platinum status

Dear Varit H., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the service. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the missing upgrade. Generally, an upgrade is available on request and availability. For your last stay there was no more room available in the panorama category for an upgrade - so you got a room on the highest level of the comfort category. We hope to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Friendly but can do better

Customer review rating 4.8/5

Alex L. Couples - 26/09/2020 Confirmed reviews ALL

Very friendly staff, but not so helpful. An example: we needed some cups and saucers and cutlery for our room. We asked at reception, and instead of being served these things we were pointed to somewhere else. The hotel lets itself down by the cheap furnishing. I expected more for the price and four stars. So, the towels are small and not soft. The bed and pillows are not comfortable, and clearly of low quality. There is no coffee machine in the room, you have to ask for a kettle from reception. The overall decoration is dated. The bathroom was small. However, the breakfast is good, and the views are fantastic.

Dear Alex L, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and to be optimized. We deeply regret that your visit did not meet your entire satisfaction. We have read your comments with detailed attention and will discuss the facts internally. We really want to apologize for any inconvenience caused. We are looking forward to welcome you again during your next visit of Freiburg for getting another chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Highly recommend

Customer review rating 4.8/5

Paul R. Couples - 25/09/2020 Confirmed reviews ALL

Lovely hotel, fantastic location, clean, safe and with extremely helpful staff

Dear Paul R., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the cleanliness in the whole hotel, the safety as well as the helpfulness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Good stay, still after 14 years, our last stay

Customer review rating 4.8/5

John S. Couples - 16/09/2020 Confirmed reviews ALL

Magnificent view, excellent view, good room, good facilities

Dear John S., We are very pleased to read that you enjoyed again your recent stay over the roof tops of the city - especially the unique view, your room as well as the facilities of the hotel. It is always a pleasure to receive positive feedback. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Ok

Customer review rating 4.8/5

Anonymous Families - 14/09/2020 Confirmed reviews ALL

The hotel needs some updates in service, facility like the shower, pillows ...

Dear guest, Thank you for taking the time to evaluate your stay in our hotel and to share your feedback about it. We deeply regret that your visit did not meet your expectations and that you left our hotel disappointed. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. It would be a pleasure for us to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

this was our 5th (yearly) visit to Mercure Panorama; even during Covid regime we felt comfortable and safe

Customer review rating 4.8/5

Harm P. Couples - 14/09/2020 Confirmed reviews ALL

perfect organization, loyal and qualified crew, meets highest hygiene and safety standards

Dear Harm P., Thank you very much for your excellent evaluation and your words of praise about your 5th stay during Corona times in our hotel! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Short Break in Freiburg

TripAdvisor rating 4.5/5

807andrewb 02/09/2020 TripAdvisor review

This is a really great place to stay. The location is impressive with a great view over the city and lots of walks in the woods nearby. The hotel restaurant is exceptional; food is classy and the service staff warm and competent. In terms of the service the staff could not do enough to help you. They are a great team and very enthusiastic about their customers. Well done guys!

Dear 807andrewb, Thanks a lot for this excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you especially appreciated the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", the friendliness and competence of our service team as well as the helpfulness of the whole staff! We will be pleased to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

excellent location for hiking

Customer review rating 4.8/5

Jk Couples - 26/08/2020 Confirmed reviews ALL

Overall we enjoyed a very good stay at the hotel. The view from the hotel was super nice and the food was good. We also had a massage at the hotel which was excellent. The hiking paths start from the hotel which was great for a weekend hiking trip that can be combined with a visit to Freiburg.

Dear JK, Thank you very much for your evaluation! It is a great pleasure for us to read that you enjoyed your stay in our hotel. Furthermore, we thank your for your comments concerning different subjects which we will take into consideration. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Well located

Customer review rating 4.8/5

Anonymous Couples - 24/08/2020 Confirmed reviews ALL

In general, my expectations as a 4 star hotel is higher than what I had there.

Dear guest, We would like to thank you for taking the time to evaluate your stay in our hotel and for sharing your feedback about it. We have read your review with particular attention. Your comments are very important for us, as we use these to recognize the areas in which our services are to be tested and optimized. Be assured that the points you address are discussed internally to ensure that a similar situation does not recur. We apologize for any inconvenience caused and deeply regret that your stay did not meet your expectations. We hope to continue to count on your trust in the future to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Nice views, nice grounds

Customer review rating 4.8/5

Anonymous Couples - 23/08/2020 Confirmed reviews ALL

Outstanding staff, vary friendly and helpful, a very pleasurable stay.

Dear guest, We are very pleased to read that you had a pleasureable stay over the roof tops of the city and that you especially appreciated the unique view across Freiburg and the surrounding area as well as the friendliness and helpfulness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Clean and comfortable

Customer review rating 4.8/5

Tracey Couples - 22/08/2020 Confirmed reviews ALL

Easy check-in and out. Room was clean, good size, and comfortable. The semi-private balcony area was a treat with a great view. Breakfast was delicious but there were quite a few bees around, not that the hotel could do much about that. All interactions with employees were friendly. My only criticism is that I wish parking was more convenient.

Dear Tracey, Thank you for taking the time to share your feedback about your stay in our hotel. We really appreciate your numerous words full of praise. Furthermore, we thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces available near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. We are looking forward to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Good hotel, with room for improvement

Customer review rating 4.8/5

Richard Families - 20/08/2020 Confirmed reviews ALL

Lovely room, beautiful location but variable service.

Dear Richard, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased to read that you especially appreciated the quiet location of our hotel along the edges of the woods as well as your room during your visit. With detailed attention we have also read your notes on various issues which will be discussed internally. We apologize for any inconvenience caused. We are looking forward to welcome you again for another occasion to get another chance from you! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great View

Customer review rating 4.8/5

Yoyo M. Couples - 14/08/2020 Confirmed reviews ALL

Overall satisfying. The hotel is older than advertised. Pool is very small.

Dear Yoyo M., Thank you very much for your evaluation! It is a great pleasure for us to read that you had a n overall satisfying stay in our hotel. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. We deeply regret that the size of our swimming pool (100m²) was not sufficient for you. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Not what we expected, nor paid for.

Customer review rating 4.8/5

Anonymous Couples - 11/08/2020 Confirmed reviews ALL

The problems started on arrival. There were no parking spaces available and as such we had to park our car on the hill. This problem was at least somewhat caused by an ongoing wedding, but we would still expect to be able to park normally. The lobby looked quite good, i have to say. But we were a bit disappointed when we arrived in our room. We weren't expecting anything grand, but at least more space than we had. The next disappointment was with the view. We paid a little bit extra for a city view, but we got a look out on the hill the hotel is built on. Our balcony sadly only had about 10% of a city view which was not what we had expected nor paid for. Sadly there also wasn't much privacy from the other balconies next to us as the walls between them don't reach fully leaving an opening. What really took the cake for us is that we had to sign a contract in order to be able to have a water cooker in our room as there was no tea station. A contract which included a 30 euro deposit. After we signed said contract we asked about mugs and tea, at which point we were asked if we did not bring our own and we were told we would be charged for the tea bags. The room service we had was not to our liking. The food was cold, hard and very salty. Said salt was also heavily found in the room delivered breakfast that we had. The buffet breakfast we had downstairs the day after was also not very impressive. We ended up staying 2 nights instead of the 7 nights that we had originally booked for as we were not able to enjoy our stay. We were however happily surprised that we could still cancel the remaining 5 days without any cost. We will not be coming back to this hotel, and sadly this has impacted our impression of the Mercure hotel brand as we have always heard loving stories about said hotel brand. Something we sadly did not experience here.

Dear guest, We would like to thank you for taking the time to evaluate your stay in our house and to share your feedback about it. With detailed attention we have read your review. We deeply regret that your visit did not meet your expectations and that you left our hotel disappointed. Be assured that the points you address are discussed internally. We are aware that the inconvenience caused has affected the quality of your stay and really wand to apologize for this. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very enjoyable stay

Customer review rating 4.8/5

Deborah Couples - 04/08/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay in your hotel and were so impressed with all that was offered, particularly the food and service. The room was comfortable and clean and the verandah and lounger particularly welcome. We thought the hotel was excellent value for money.

Dear Deborah, Thank you very much for your excellent evaluation and your numerous words full of praise! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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