Mercure Hotel Panorama Freiburg 4.5 stars

We were very pleasantly surprised on our arrival. Your hotel was an alternative choice due to fully booked hotels around Europapark, but we do not regret the long travel time. We will definitely come back to your house. We had a wonderful time and the restaurant and service were first class and courteous. Also the opening hours of the swimming pool are fantastic, which allow children to have a little fun still after dinner and parents can enjoy some quiet and relaxing time. Thank you for making it possible for us to have such a wonderful stay!

We stayed at Mercure Freiburg for a week-end trip. Beautiful location, nice room, very friendly staff. We also had an excellent dinner at "Chez Eric".

Everything about the hotel is great except very poor wifi combined also with poor mobile data reception means a big problem personally and business wise.

We stayed 5 nights with you, ate twice at Chez Eric for dinner, had the breakfast buffet once, and used the pool once. Overall we are satisfied. Pros: Great dinner restaurant, views, friendly staff, good location, parking available, fun that the sheep came through, nice breakfast. Cons: Wifi should definitely be updated. You are kicked off the system every time you close your device and then I did not realize half of the time that it put me back on roaming and I used up most of my allotment in a short time. Also, when the weather is nice all of the doors to the pool and outside should be open, otherwise it is a like a sauna. Staff should do this so you do not have to ask each individual party.

People staying in room 303 were very noisy at 1.30am - 3am! no respect

Food & Service beyond excellent so far Always

Alles Tip Top

Stayed for 4 nights Room service perfect Chez Eric very good- had a lovely diner Nice swimming pool with view Room little out dated, especially bathroom. However very comfortable Unfortunately we experienced loud noises from our neighbors one floor up and before 6 am, running children in the halls. Walls just not sound proof

As always a very friendly welcome and very professional handling of the unprecedented time we all live in at the moment. We felt very safe and could enjoy all things we wanted to do.

This is a really great place to stay. The location is impressive with a great view over the city and lots of walks in the woods nearby. The hotel restaurant is exceptional; food is classy and the service staff warm and competent. In terms of the service the staff could not do enough to help you. They are a great team and very enthusiastic about their customers. Well done guys!

hotel is nice, staff is friendly and helpful, swimming pool and sauna is extremely good. Room view was nice and room is quiet and very clean. I like to stay here and I would like to stay again in the fuuture.

The location, service, friendliness of the staff is amazing. The facilities of the hotel are very well maintained. The staff would go out of their way to please the guests. The restaurant and the Bar staff went out of their way too to prepare meals that are appropriate to my food allergies. It is a super place for vacation as well, with a magnificent view. I will definitely go back.

We loved our stay at this hotel with our 2 dogs. There is a huge wood directly behind meaning morning and evening walks are made easy. Rooms are lovely, spacious and modern. Breakfast was fab with a great choice of hot and cold food available. Dogs are allowed in the dining room and bar. We were charged 12 euro for getting a few teabags for the room - I wouldn't have had them if I'd know I would be charged such a ridiculous amount but lesson learnt! Still a fab stay.

Friendly greeting on arrival, met with a cool drink at reception on a hot day, helpful staff throughout our stay, excellent evening meal, Breakfast comprehensive, Comfortable rooms and what an excellent view day or night on the terrace

The hotel location is at a very quite and upscale area higher up with superior view over the city. The view from the hotel onto the city is unbeatable. It takes around 45 minutes to walk on foot to the city centre (Cathedral), but not so convenient by public transport. Staff is very friendly, very helpful and try actively to achieve very high customer satisfaction. There is a very nice swimming pool and a small sauna within the hotel. The restaurant is excellent but not budget with very attentive waiters. It is more formal and has a very nice view. Our stay was very satisfactory.