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Mercure Hotel Panorama Freiburg 4 stars

Customer review rating 4.8/5 4,644 reviews
Mercure Hotel Panorama Freiburg
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Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and clear views over Freiburg

  • In a quiet location high above the city, yet only a 10-minute drive from the center

  • Mediterranean restaurant "Chez Eric" with fish, seafood, tasting menus and much more

  • Indoor pool and saunas 08:00-24:00, jogging and hiking trails

  • Free parking right next to the hotel and 4-star Superior amenities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104
freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Contact email

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :   27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodations

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Panorama view, Forest view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Forest view, Panorama view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAINT TROPEZ

Photo non contractuelle / Strictly non binding

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,644 reviews

tripadvisor

TripAdvisor Rating 4.5/5

859 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.8/5

R B. Couples - 17/02/2020 Confirmed reviews ALL

I think we had the lowest and most distantly located room in the hotel, the view was still decent. Breakfast was good, plenty of choice, and with a great view! Staff was friendly. Parking is a bit troublesome. There are parking spots around the hotel, but a lot of people had to park in the street leading to the hotel. The swimming pool also had a great view. Didn't use the sauna. Overall a luxurious feeling and a nice stay.

Dear R B, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our abundant breakfast buffet, the unique view across Freiburg and the surrounding area as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We also want to thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces available near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. For your future visits, we have already noted the reservation of a parking space in your profile. Furthermore, we have noted in your profile that a room at the beginning of the hotel corridor is provided to you for your future visits. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

We have stayed at your superb Hotel 8 times. We have booked again for july 2020 and Feb 2021. We throughly enjoy all aspects of Hotel and excellent and highly professional staff

Customer review rating 4.8/5

Neil F. Couples - 16/02/2020 Confirmed reviews ALL

We are never disappointed with any aspect of the Panorama from courteous reception staff through to thoroughly competent housekeeping. The Restaurant is a credit to Eric. Overall, all of our stays have been faultless, hence our next bookings. We look forward to our future holidays at the Panorama.

Dear Neil F., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your recent stay. We are really glad that you are one of our loyal friends of the house. We are looking forward to welcome you again over the rooftops of the city in summer for another appreciative stay! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Good views and service

Customer review rating 4.8/5

Sap S. Couples - 05/02/2020 Confirmed reviews ALL

We knew the hotel well and chose it for a few nights as we were moving. Room was a good size with nice views, but overheated The bathroom was small, but functional. Parking is limited and it is about 15 minutes drive uphill from the city - OK when you are coming late to sleep, but not if you want to get out in the evening. Staff were very professional and helpful.

Dear SAP s., We are very pleased to read that you appreciated the size of your room with a unique view across Freiburg and the surrounding area as well as the helpfulness and the professionalism of our whole team during your stay in our hotel. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments concerning different subjects. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet. We deeply regret that the temperature in your room was too high for you. In general, our friends of the house have the possibility to regulate the temperature at the thermostat of the heating in the bathroom and in the living / sleeping area of the room on their own. It is also possible to open the balcony door for a short time to let out unwanted heat. If the problem still persists, please do not hesitate to contact our reception team immediately, so that our technician can check the facts and we can react immediately for your well-being. You are right - our hotel is not located in the city center of Freiburg. It is quietly situated along the edges of the woods above the district "Herdern". The city center can be reached within 5-10 minutes by car. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces available near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. For your future visits, we have already noted the reservation of a parking space in your profile. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Just perfect !

Customer review rating 4.8/5

Tomasz Business - 21/01/2020 Confirmed reviews ALL

Everything well.

Dear Tomasz, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Everything was top notch.

Customer review rating 4.8/5

Gayle R. B. Solo - 14/01/2020 Confirmed reviews ALL

The facility and the food were great. The staff was Professional and very helpful with my transportation requests. The attitude is "anything is possible" . I will return.

Dear Gayle Rollins-B., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the facilities, the culinary offer in our restaurant "Chez Eric" as well as the professionalism and helpfulness of our whole team. It is always a pleasure to receive positive feedback. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Mr C L.

Customer review rating 4.8/5

Mr C. L. Couples - 13/01/2020 Confirmed reviews ALL

We love staying st the Panirams the staff are very polite & helpful also speak English & English emus.

Dear Mr C L., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the politeness and helpfulness as well as the english knowledge of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

marvelous and generous

Customer review rating 4.8/5

Michèle Couples - 01/01/2020 Confirmed reviews ALL

Attention is permanently given to details for your well-being. It is a "generous" place: everywhere little gifts to start at the reception, delicious biscuits, cold drink and fresh fruit near the swimming pool .

Dear Michèle, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

5 days stay over xmas

Customer review rating 4.8/5

Mrs P. S. B. Couples - 28/12/2019 Confirmed reviews ALL

This is our third visit to the panarama hotel, our first over xmas. The wonderful staff, the amazing food by chef eric is outstanding. The only thing missing in our room would be tea/ coffee facilities. This didnt bother us as we bought our own nespresso machine and my husbands kettle & tea bags. We love staying here, weve already booked another stay in may next year on our way to italy. Xmas was magical here, from decorations outside to xmas tree & lighting inside, the xmas eve buffet was mouthwatering, from lobster to venison, beef, and the variety of titbits. It was amazing. After all that food, the next day spent relaxing by the pool was much enjoyed. The staff at the restuarant and bar were wonderful, nothing was too much trouble.look forward to our next stay in may 2020

Dear Mrs p s b., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you also enjoyed your third stay in our hotel - this time over xmas. You are right - there is no coffee machine / no kettle in our rooms. You have the option to borrow a kettle at the reception for your whole stay against a deposit. For your next visit we have noted in your profile that a kettle as well as all required inventory and a tea selection is placed in your room on the arrival day for your whole stay. We are looking forward to welcome you again in May 2020. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Mr.

Customer review rating 4.8/5

Richard B. Business - 26/12/2019 Confirmed reviews ALL

Courtious service, exceptional food, morning buffet and restaurant! Great location, wonderful views and beautiful decorations! This is one of my favorite places to stay in the world!

Dear Richard B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are really glad that our hotel is one of your favourite places to stay in the world. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

S. Business - 22/12/2019 Confirmed reviews ALL

Super

Sehr geehrter S., ein ganz herzliches Dankeschön an Sie für Ihre hervorragende Hotelbewertung! Schön, dass Sie eine angenehme Zeit bei uns verbracht und sich rundum wohlgefühlt haben! Wir freuen uns auf ein baldiges Wiedersehen! Mit besten Grüßen Ihre Elvira Roth mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

sauna is very nice

TripAdvisor rating 4.5/5

nazlidemirag Family - 22/12/2019 TripAdvisor review

hotel is nice, staff is friendly and helpful, swimming pool and sauna is extremely good. Room view was nice and room is quiet and very clean. I like to stay here and I would like to stay again in the fuuture.

Dear nazlidemirag, We are really pleased to read that you enjoyed your stay in our hotel! Thank you very much for your great evaluation and your numerous words full of praise! We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dott. Ing.

Customer review rating 4.8/5

Valère D. C. Business - 08/12/2019 Confirmed reviews ALL

Excellent hotel. Very nicely decorated during the Christmas period. Very good and extensive breakfast.

Dear Valère De C., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our abundant breakfast buffet as well as our Christmas decoration. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

B. Couples - 03/12/2019 Confirmed reviews ALL

Brilliant!

Dear B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Surprised to be charged extra for breakfast

Customer review rating 4.8/5

Neil R. Couples - 02/12/2019 Confirmed reviews ALL

I thought I’d booked a breakfast included deal but was charged for breakfast and my confirmation email bead failed to download so I was not in a position to dispute when paying the bill. Enjoyed the stay - ate in Chez Eric in night one and 2/3 courses very good (main course very bland!) Saturday night restaurant and bar fully booked so felt we were exiled in our room!! Should be a bar snack option. Location with view as impressive as expected - but does mean eating alternatives are a taxi ride away. Pool and sauna enjoyed.

Dear Neil R., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our swimming pool and sauna area, the quality of the food served in our restaurant "Chez Eric" as well as the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments concerning different subjects! If you make your reservation online, breakfast is not included in the price indicated. In your booking confiirmation you get the information that € 17,00 will be charged additionally for our abundant breakfast buffet per person and day. If our restaurant "Chez Eric" is fully booked for one evening you have the possibility to have dinner at our hotelbar, in one of our banquet rooms or to take advantage of our room service. We hope to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

friendly people supporting you as customer, started already at reservation call

Customer review rating 4.8/5

Walter B. Business - 29/11/2019 Confirmed reviews ALL

all perfect from reservation to check out, great service at the restaurant with excellent food and drink, which continued at the bar with the final drink

Dear Walter B., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness of our whole team as well as the culinary offer in our restaurant "Chez Eric" as well as at our hotel bar. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Tonia B. Families - 24/11/2019 Confirmed reviews ALL

Nice nice nice

Dear Tonia Buehlmann/Ahanotu, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Pity only one night stay so didn’t get to use facilities

Customer review rating 4.8/5

. Business - 23/11/2019 Confirmed reviews ALL

Comfortable, with a great view.

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the comfort of our hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Just Perfect

Customer review rating 4.8/5

Gerhard Couples - 20/11/2019 Confirmed reviews ALL

If you do not want do dine in the restaurant you stay in the bar for little appetizers!

Dear Gerhard, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

not wheelchair accessible ! Disaster !

Customer review rating 4.8/5

Kevin Friends - 10/11/2019 Confirmed reviews ALL

dreadful l!!!!!! disabled parking used to store hotel maintainance trailer. parking near the entrance ALL reserved for local Fribourg licence plates (even when hotel says reservation is not possible ) staff did nothing about this ! Small rooms NO WHEELCHAIR ROOMS ??? NO ACCESS for wheelchair to TOILET . ALL DOORS TOO NARROW ! NO ACCESS TO BALCONY FOR WHEELCHAIR USERS!

Dear kevin, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. Your are right - our hotel is not wheelchair accessible; neither the hotel nor the restaurant area. We are aware that the inconvenience caused has affected the quality of your stay and really want to apologize for this. It would be helpful for us if you informed us from which source you got the information about the accessibility for wheelchairs in our house so that we can check the correspondant entry. According to our knowledge we do not communicate in any portal that our house is wheelchair accessible. We hope to continue to count on your trust in the future. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Black Forrest Wonder a real gem in Hotel experience overlooking Freiburg.

Customer review rating 4.8/5

John.m Couples - 06/11/2019 Confirmed reviews ALL

Very Relaxing holiday top Breakfast/afternoon tea /Dinners Great walks in the Forrest. Keep doing as you are 95 % will be very happy.

Dear JOHN. M, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
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