Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 1,547 reviews

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Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Our accommodation(s)

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,547 reviews

Customer review rating 4.5/5

Gary B. Business - Confirmed reviews ALL

Very pleasant staff and immaculate room condition. Would recommend again.

Dear Gary B., Thank you very much for your visit. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

Customer review rating 2.0/5

Qiong S. Solo - Confirmed reviews ALL

I booked the NOVOTEL hotel via HRS and I have asked HRS to notify NOVOTEL to postpone my check in date one day later, when I arrived in NOVOTEL, the recepetioner firstly told me that he can't find my booking information, I showed him. Then he said the hotel is full without any avaible room for me, then he said I must pay for the 1st night that already been canceled, I have to call HRS to clarify to NOVOTEL, it takes me about 30 minutes for checking in.

Dear Qiong S., Please allow us to reiterate that we acted appropriately and that the error or misunderstanding was on HRS’s part. We certainly regret the issues you experienced during check-in. Of course, we do acknowledge too, that there is still “room for improvement” in some other category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which we hope will leave you completely satisfied. Best regards, The team of the Novotel Erlangen

Customer review rating 3.5/5

Syed I. U. Business - Confirmed reviews ALL

It was a pleasant experience overall. Only issue is that there is not much flexibility when it comes to accepting special requests. My request was, to be very honest not difficult at all. It was a very simple one. My request was unfortunately rejected. Otherwise it was a good stay

Dear Syed I. U., We are very pleased that you took the time to review your visit with us. Thank you for your positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Erlangen

Customer review rating 5.0/5

Constante I. E. Business - Confirmed reviews ALL

I am a loyal customer. Whenever possible (whether for personal or business purposes), I choose Novotel.

Dear Constante I. E., Thank you for staying with us. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the room. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the Novotel Erlangen

Customer review rating 5.0/5

Paul N. Business - Confirmed reviews ALL

When communication with the Novotel they were always quick to answer and super polite. Any questions were clearly answered and flexibility was there too. The rooms and areas were all very clean and spacious. The rooms were very comfortable and spacious and the food was excellent. Whether that was breakfast, lunch packet or evening meal. The choices varied too., Including Vegan, lactose intolerant choices too. Thank you

Dear Paul N., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Erlangen

Other web-users rate our hotel

  • 360 reviews 9.1/10 Location
  • 645 reviews 6.7/10 Room
  • 610 reviews 9.4/10 Service
  • 16 reviews 9.4/10 WiFi
  • 359 reviews 8.7/10 Breakfast
  • 256 reviews 7.9/10 Cleanliness
  • 153 reviews 4.6/10 Value
  • 99 reviews 4.7/10 Vibe

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