Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,549 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,549 reviews

Customer review rating 5.0/5

John Y. Couples - Confirmed reviews ALL

We had 5 wonderful days at this wonderful hotel. The O tram delivered us almost door to door from the Hauptbahnhof. We also had many transport options within a few minutes walk of the hotel so that it was easy to get anywhere in Vienna. We had a market and a great variety of shops at the end of the quiet, cobbled laneway where the reception is located. Breakfasts were generous and nutritious and we ate excellent meals at both the hotels restaurants. Nothing was too much trouble for the multilingual staff who helped us out with many things. The hotel is not new but has many gorgeous period features and has been very well maintained. There is a pretty, shady garden with a terrace where we enjoyed breakfast when the weather was good. We would definitely stay here again if visiting Vienna.

Dear Mr. Y., Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay and that our location contributed positively to your experience. Indeed, our hotel is conveniently located close to public transportation, making it easy for our guests to reach different attractions around the city. Should there be anything we can do to make your next stay more comfortable, or should you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again soon. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Cyril S. W. Business - Confirmed reviews ALL

Calm and great stay. The personnel was friendly and helpful, from the reception to the breakfast and restaurant room. The room was well equipped and comfortable and very calm. Bed a bit too hard for me but good overall. Due to the location of the hotel outside of the main road, my stay was extremely calm, with no noises. Things to improve: at the breakfast, gluten-free offer extremely limited, vegan and vegetarian offer also currently limited, and food allergy markings are non existent; in the room, a place to put personal things on: outside of one table and one chair and the wardrobe, no other cupboard or low stool was available, which forced me to put some of my things and the bed cover on the floor. Same remark in the bathroom, where a small foldable stool would go a long way to help with modular personal things like glasses, etc., esp. when taking a bath,

Dear Mr. W., Thank you very much for sharing your feedback with us. We are pleased to know that you had a pleasant stay and that both our location and team made a positive impression. We are sorry, however, to hear that some aspects of your experience did not fully meet your expectations. Your comments regarding the gluten-free variety and vegetarian options have been shared with our F&B team for their review and future improvement. Should you have any special requests or preferences for a future visit, please feel free to contact us at any time. We would be happy to assist in making your next stay more comfortable. We would be delighted to welcome you back again soon. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Valentin T. Business - Confirmed reviews ALL

When I first entered the room, I found that the sink was clogged, but I saw your colleague in the hallway, I showed her the problem, and when I returned in the evening - the problem was fixed.

Dear Mrs. T., Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay. At the same time, we sincerely apologize for the inconvenience you experienced during your stay. We are glad to know that our colleague was able to assist you and resolve the matter. Should there be anything we can do to make your next stay more comfortable, or should you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again soon. With best regards, Cho Guest Relations Manager

Customer review rating 1.0/5

Marek J. Business - Confirmed reviews ALL

It was extremely hot in the room and instead of AC they had heat on . The room was very small and dated. When you open the window it was very noise until past midnight and the 6:00 construction start under my window with the jack hammer was not helping.

Dear Mr. J., Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we have shared your comments with our technical team for further review and improvement. Once again, we appreciate your feedback and regret that your stay did not fully meet your expectations. Should you have any further suggestions on how we can improve, or any preferences for a future visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 2.5/5

Stefan P. Families - Confirmed reviews ALL

Location was best, a small Austrian cobble stone alley to the hotel, close to public transportation. Room did not meet expectations, old tired furniture and carpet, broken coffee machine and water piping meeting standards of third world countries.

Dear Mr. P., Thank you very much for sharing your feedback with us. We are glad to hear that our location added positively to your experience. At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your comments have been forwarded to the relevant teams for careful review and further improvement. We truly value your feedback, as it helps us continue improving the quality of our services. Thank you once again for taking the time to share your experience. With best regards, Cho Guest Relations Manager

Other web-users rate our hotel

  • 1,526 reviews 9.7/10 Location
  • 1,649 reviews 6.3/10 Room
  • 1,366 reviews 9.3/10 Service
  • 33 reviews 6.9/10 WiFi
  • 822 reviews 8.7/10 Breakfast
  • 501 reviews 7.7/10 Cleanliness
  • 60 reviews 8.3/10 Bar
  • 45 reviews 7.8/10 Wellness Area

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