Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,698 reviews

Best price
guarantee
Sofitel Brussels Europe - Image 1
Sofitel Brussels Europe - Image 2
Sofitel Brussels Europe - Image 3
Sofitel Brussels Europe - Image 4
Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,698 reviews

Customer review rating 5.0/5

Christine B. Families - Confirmed reviews ALL

We really enjoyed our stay at Sofitel Brussels. Jimmy from the bar/restaurant stood out amongst all the staff. He made our stay very enjoyable!

Dear Madam, Thank you very much for your excellent rating and for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to learn that you enjoyed your stay with us and that our team contributed to making your experience so enjoyable. A special thank you for highlighting Jimmy. Your kind words will certainly be shared with him, and we know he will be delighted to receive your recognition. Thank you as well for your loyalty as an ALL Gold member. Your trust and preference are truly appreciated. We look forward to welcoming you back to Brussels in the near future. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 1.5/5

Sorin V. F. Business - Confirmed reviews ALL

I was charged for a breakfast I didn’t have, I emailed the hotel to provide an updated invoice but they have not replied

Dear Monsieur, Thank you for taking the time to share your feedback following your stay at Sofitel Brussels Europe. First and foremost, please accept our sincere apologies for the incorrect breakfast charge and, most importantly, for the delay in responding to your email. We fully understand your frustration and regret that this matter was not handled more promptly. Please be assured that the breakfast charge has now been refunded and that an updated invoice has been sent to you. We are sorry that this incident affected your overall experience with us. Your comments are extremely valuable, as they help us identify areas where we can improve both our service and our follow-up procedures. Rest assured that your feedback has been shared with the relevant teams to prevent similar situations from occurring in the future. Should your travels bring you back to Brussels, please do not hesitate to contact us directly prior to your arrival. We would be delighted to personally assist with your reservation and extend a special gesture as a token of our commitment to making up for the inconvenience experienced during this stay. Kind regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Customer review rating 4.5/5

Katarina K. Business - Confirmed reviews ALL

Lovely as always.

Dear Madame, Thank you very much for sharing your feedback and, above all, for your continued loyalty to Sofitel Brussels Europe. It is always a pleasure to welcome you back, and we are delighted to hear that your stay was, once again, a lovely one. Your kind words and recognition of our teams mean a great deal to us, and we will be sure to share your comments with them. We also appreciate your observation regarding our towel reuse initiative. We have taken note of your feedback and will share it with the relevant teams to ensure greater consistency in the implementation of our sustainability practices. Thank you once again for your trust and for your loyalty as an ALL Limitless member. We look forward to welcoming you back very soon. Kind regards, Nora Kadri Guest Relations & Duty Manager

Customer review rating 2.5/5

Jay R. Couples - Confirmed reviews ALL

We have stayed at Sofitel a number of times in the last few years (three times in Amsterdam, once in London). Overall we like the Brussels hotel, the location, and the staff (especially the breakfast crew). This was the second stay here, and unfortunately both times there were issues with infrastructure. The last time we visited (a year ago) the air conditioning didn’t work in our room (528) and we were moved to a better room that was cooler (607). This time we started in room 628 and were surprised to find that it had a queen size bed, when we thought that our suite would have a king size bed. When my wife called the front desk, the young man who answered told her that our room had a king size bed, and that all the beds in the suites had king size beds. Having stayed previously and having a king size bed (and also having a king size bed at home), we knew that the guy was giving us bad information. After our travel agent intervened we were moved to room 707, which actually had a king size bed. Unfortunately we had to make another move because of a water leak issue that we were informed about. The reality is that even if there was no water issue in that room, the air conditioning didn’t work, and we were warm in there. Our final move was to room 701 (the apartment) and while that room was very comfortable, it wasn’t without its own issues. At one point all of the lights went out, so we had to call the front desk for help. It turned out that somehow the circuit breaker had tripped and needed resetting. One day we returned to our room to find the front door wide open! That was quite stressful, as we didn’t know if any of our belongings were taken, or what housekeeping or other staff person was so careless as to leave the door open. Finally, the air conditioning in the bedroom didn’t work very well either, so it did not get very cool in there overnight. Finally, we don’t understand how rooms 707 and 701 (which we imagine are a couple of the best rooms in the hotel) are on either side of the rooftop bar, where there is loud music (DJ set) booming through the walls until midnight on most nights of the week. We can potentially understand a Friday and Saturday evening, but four or five nights a week, until midnight? We think that most of the staff are trying their best to accommodate guests with any issues that arise, but there are some infrastructure issues and policies that need to be addressed.

Dear Mr. & Mrs. R., First, I would like to thank you for choosing the Sofitel Brussels Europe. The whole team was delighted to have the opportunity to welcome you back at our property. I would like to sincerely apologize for the succession of issues you encountered during your visit. While I am grateful that our team did their best to assist and accommodate you throughout your stay, I fully understand that repeated room moves, technical problems, and concerns regarding comfort and security significantly impacted your experience. I am particularly sorry for the confusion surrounding the bedding configuration of your suite and for the inaccurate information provided during your initial inquiry. Equally, the air-conditioning issues you experienced in multiple rooms are unacceptable, especially as you had encountered a similar concern during a previous stay. I was also very concerned to read that you returned to find your room door left open. Regardless of the circumstances, this should never happen. I completely understand the stress and uncertainty such a situation can create, and I have personally asked our Housekeeping and Rooms Division teams to review this matter thoroughly to ensure our procedures are being strictly followed. Regarding the noise from the rooftop venue, I appreciate your feedback. Your observations are both valid and valuable, and they will be carefully reviewed as part of our ongoing efforts to balance these experiences more effectively. While I am pleased that you found our location, breakfast experience, and many of our colleagues to be highlights of your stay, I recognize that these positive aspects do not outweigh the inconveniences you endured. As General Manager, I take your comments seriously, and I can assure you that they have been shared with the relevant departments so that appropriate corrective actions can be implemented. Thank you again for your honest feedback and for giving us the opportunity to improve. I sincerely hope that we will have the chance to welcome you back in the future and provide you with the seamless and comfortable experience that you rightfully expected from us. If so, feel free to contact me personally to organize it. Warm regards, Hervé Deniau General Manager

Customer review rating 5.0/5

Karen M. Families - Confirmed reviews ALL

I am now a regular visitor to the Sofitel, Place Jourdan 1. As I was checking in, the Manager stopped to say hello and observe on the beautiful day outside. Even though I was early, I was very grateful to offered a room as I had a small grandson to care for in a babysitting emergency. As always the staff go out of their way to accommodate myself and my family, who live in Bruxelles and come to visit. My three year old grandson in particular enters the dining room in anticipation of a great welcome - and he's never disappointed by the smiling staff 😊. After a sunny weekend, Saturday turned stormy in the evening. I found the staff of the outdoor 7th floor terrace bar particularly impressive in their care of guests. With little fuss, they moved us about strategically to keep us dry. They discreetly enacted protective screens so that we could continue to stay outside, eat, drink and watch the storm. I felt very well cared for!

Dear Madam, Thank you for taking the time to share such a detailed and positive review following your stay at Sofitel Brussels Europe. It is a real pleasure to read that the welcome received on each visit, as well as the attentiveness of the teams, contribute to an enjoyable experience for you and your family. Your kind comments regarding the flexibility upon arrival and the way the situation on the terrace was handled during the storm will be shared with all colleagues involved, including Anissa as well as the bar and restaurant teams. It is also very rewarding to hear that your grandson always feels so welcome and that the housekeeping team helps maintain the comfort and quality of each stay. Your loyalty as a Gold member is also greatly appreciated and represents a true recognition for the entire team. This feedback is a real motivation and encourages everyone to continue delivering the highest level of service. We look forward to welcoming Madam and her family back very soon. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Other web-users rate our hotel

  • 321 reviews 9.1/10 Location
  • 619 reviews 8.4/10 Room
  • 856 reviews 8.9/10 Service
  • 15 reviews 7.3/10 WiFi
  • 323 reviews 8.8/10 Breakfast
  • 157 reviews 8/10 Cleanliness
  • 88 reviews 8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels