Dear Guest, Thank you for taking the time to share your feedback, and especially for choosing to stay with us for a second time. We are pleased to know that you appreciated our convenient location, the easy check-in process and the self check-out service. However, we are truly sorry that this stay did not meet your expectations. We sincerely apologize for the discomfort caused by the bed and the temperature of the room. We are also particularly sorry that the soap and shower gel dispensers were empty upon your arrival. These are basic elements that should have been properly checked and replenished before your arrival. We also regret that, when you brought this to our attention, you did not receive the apology and attention you deserved. We will share your comments with our team, as a warm and professional response to our guests is very important to us. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and pleasant stay. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Lisa, Thank you so much for your wonderful review and for your kind words! We’re delighted to hear that you enjoyed your stay, the breakfast, the cleanliness, and especially the friendliness of our team. We’ll be sure to share your lovely feedback with Antonio — he’ll be very happy to know he could help you. We hope to welcome you back to Málaga very soon! Warm regards, Natalia

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location close to the airport and that you found our team helpful. However, we are truly sorry that your overall experience did not meet your expectations. We particularly regret the issue with ants in your first room. We understand that this is unacceptable and appreciate your understanding when we arranged a room change. We will reinforce our checks with the relevant teams to prevent situations like this from occurring. Regarding the rooms, ibis budget follows an economical, functional and practical concept, with simple and optimized spaces. We understand, however, that this style may not suit every guest, particularly when expectations regarding comfort and design differ. We also take note of your comments regarding the breakfast, especially the quality, the busy environment and the occasional lack of products. We will share this feedback with the relevant team. We are sorry that you felt the experience did not offer good value for money and hope we may have the opportunity to provide you with a more satisfactory stay in the future. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Guest, Thank you very much for your wonderful feedback and for taking the time to share such a detailed review of your four-night stay with us. We are delighted to hear that you and your girlfriend enjoyed your stay and that you found the room clean, comfortable and cool. We are especially pleased that you enjoyed our breakfast and the dining area with its adjoining garden. Regarding the wardrobe, our ibis budget concept is based on simple, functional and practical rooms, which do not include traditional wardrobes. We are glad that this did not cause too much inconvenience during your stay. Thank you also for your excellent ratings for cleanliness, breakfast, Wi-Fi, value for money and sustainability. Your kind comments are greatly appreciated by our whole team. We hope to have the pleasure of welcoming you both back to ibis budget Málaga Aeropuerto on a future visit to Málaga. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Catherine, Thank you very much for your wonderful review and for choosing to stay with us again. We are delighted to know that you continue to appreciate the convenient location near Málaga Airport, as well as the consistent standards and value for money you associate with ibis. It is especially rewarding to hear that our hotel has become your preferred choice when travelling and that it makes your early flights a little easier and more convenient. Thank you for your continued trust and loyalty. We look forward to welcoming you back to ibis budget Málaga Aeropuerto on your next visit. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Cher Mohamed, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience et pour votre évaluation positive de votre séjour. Nous sommes ravis de savoir que vous avez apprécié le confort de votre séjour, la propreté de notre établissement ainsi que l’accueil de notre équipe. Nous prenons également bonne note de votre remarque concernant le rapport qualité-prix, afin de continuer à améliorer l’expérience de nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement au ibis budget Málaga Aeropuerto. Cordialement, Yania Département Réception ibis budget Málaga Aeropuerto

Dear Koray Mehet A., Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and would like to provide some context regarding the circumstances surrounding your reservation. First and foremost, the fire that affected ibis Málaga Centro was a very serious and unexpected incident. As your arrival date coincided with the day on which this event occurred, the situation was understandably extremely challenging and, at times, chaotic for both guests and staff. Our priority was to ensure the safety of everyone involved and to find alternative accommodation for all guests whose reservations were affected. We fully understand that the disruption and the changes to your booking were frustrating. Although every effort was made to assist guests as quickly and efficiently as possible, we recognize that not every aspect of the process met the standards you expected, and for this we sincerely apologize. Regarding the room rate, we would like to clarify that you were not charged the rate originally booked at ibis Málaga Centro. Instead, the rate applied was that of our hotel, which was lower than the price of your initial reservation. The written confirmation you received reflected the room rate based on the information available to us at that time. As we had not received any indication that breakfast was included in your original booking, the confirmation was issued for accommodation only. Nevertheless, even after breakfast was added, the final amount charged remained lower than the total value of your original reservation at ibis Málaga Centro. We would also like to assure you that there was never any intention to take advantage of the circumstances. On the contrary, throughout this difficult situation, our team worked tirelessly to accommodate displaced guests, often with limited information and under considerable operational pressure. While we regret any confusion regarding the booking details, we firmly believe that our staff acted professionally and in good faith under exceptionally difficult circumstances. We appreciate your loyalty to Accor over the years and are genuinely sorry that this experience has left you disappointed. Your comments have been carefully noted and will be shared internally as part of our ongoing efforts to improve communication and guest support during unforeseen situations. Thank you again for your feedback, and we wish you all the best in your future travels. Kind regards, Deborah Ibis Budget Málaga Aeropuerto

Dear RICHARD D. W., We very much appreciate your comments regarding your stay at the ibis budget Malaga Aeropuerto Avenida Velazquez. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gema M

Dear Caroline, Thank you very much for taking the time to share such a detailed review following your recent stay with us. We are delighted to read that you appreciated our location, the comfort of the beds, and the convenience of our indoor parking. It is also very encouraging to know that our reception team made a positive impression through their professionalism and helpfulness. At the same time, we truly value your constructive comments. We are sorry for the inconvenience regarding the Accor ALL loyalty points. As an ibis budget property, certain programme conditions differ, but we completely understand your disappointment, especially after booking multiple rooms, and we appreciate you highlighting this. We also regret that the breakfast experience did not fully meet expectations. Your remarks about table clearance, replenishment, and the fruit selection have been shared with the team to ensure better organization and improved quality moving forward. Regarding the temperature in your initial rooms, we sincerely apologize for the discomfort experienced on your first night. Seasonal transitions can sometimes create these situations, but we understand how important room comfort is. We are glad that a room change helped improve the rest of your stay. Finally, we are sorry for the confusion with your reservation visibility on the Accor website. We understand how frustrating this can be and will review this internally to provide clearer information to our guests. We truly appreciate your balanced feedback and your willingness to recommend us despite these inconveniences. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Kind regards, Claudia – Front Desk Department Ibis Budget Málaga Airport Avenida Velázquez

Thank you very much, Anna, for sharing your wonderful feedback. We are delighted to hear that you enjoyed our location, found the hotel comfortable, appreciated the breakfast, and felt supported by our helpful staff. Your kind words motivate us to continue providing excellent service for all our guests. We look forward to welcoming you back on your next visit! Claudia – Front Desk Department Ibis Budget Málaga Airport Avenida Velázquez