Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 7,106 reviews

Best price
guarantee
Sofitel Sydney Wentworth - Image 1
Sofitel Sydney Wentworth - Image 2
Sofitel Sydney Wentworth - Image 3
Sofitel Sydney Wentworth - Image 4
Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Prime Sydney location near the Opera House, luxury shopping and iconic attractions.

  • Complimentary wellness including gym, Reformer Pilates, sauna, ice bath and more.

  • Sydney's Hotel of the Arts, with exclusive access to leading cultural experiences.

  • Exclusive Club Millésime access with gourmet breakfast, afternoon tea, drinks and canapés.

  • Exclusive partnerships with Sydney's leading arts and cultural institutions

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  7,106 reviews

Customer review rating 3.5/5

Pawel G. Business - Confirmed reviews ALL

Everything was fine except couple of things. When I try es self checking system notified me my room was not ready. Not a drama, a room was allocated to me at the desk, tanks Ethan. But in the process I missed out on my welcome drink - again, not a big drama otherwise I would have contacted the reception about it. The more annoying issue was the fact that the cast streaming did not work in my room which was the most inconvenient.

Bonsoir Mr. G., Thank you very much for your feedback and for rating your experience 70 out of 100. We are pleased to hear that, overall, you enjoyed your stay and that Ethan was able to assist you promptly when your room was not yet available through the self check-in system. We apologise that this resulted in you missing your welcome drink benefit. While we appreciate your understanding, we regret the oversight. We are also sorry to hear that the casting function in your room was not working. We understand how inconvenient this can be, particularly when guests wish to relax and enjoy in-room entertainment. Your feedback has been shared with our relevant teams for review and improvement. Thank you again for taking the time to share your comments. We hope to have the opportunity to welcome you back and provide a flawless experience next time. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 4.0/5

Kris P. Solo - Confirmed reviews ALL

I recently completed a 3-night stay at the Sofitel Sydney Wentworth. While the overall stay was perfectly acceptable, my initial experience at the Club Millésime lounge left a lot to be desired. On Friday night, coinciding with Vivid Sydney, the lounge became severely overcrowded. The team seemed unprepared to manage the seating capacity versus the number of guests, resulting in a frustrating hour-long wait just to obtain a seat. Fortunately, management improved the situation the following day by opening up the outside seating extension. As a Platinum Plus member, I was also disappointed that the hotel did not offer me an upgrade offer, which I do understand; during VIVID, the room occupancy must be packed, but the receptionist should explain and apologise for unavailable upgrades. That should make this visit feel more comfortable. Finally, the staffing issues extended to the front desk. At checkout, there were 6-7 guests lined up, but only one staff member was on duty. Having a backup team ready to step in during peak departure times would make the process much more convenient and reflect the standard expected of this brand. The property is nice, but management needs to better anticipate capacity during major city events.

Bonsoir Mr. P., Thank you very much for your feedback and for your loyalty as a Platinum Plus member. We are pleased to hear that your overall stay was enjoyable; however, we sincerely apologise for the challenges you experienced during your visit. We regret that Club Millésime was impacted by exceptionally high demand during the Vivid Sydney period. While the lounge was particularly busy, we understand that the wait for seating on your first evening was frustrating and did not meet the standard you expected. We are pleased that the additional outdoor seating helped improve the experience for the remainder of your stay. We also appreciate your comments regarding upgrade communication. While upgrades are subject to availability and occupancy levels were exceptionally high during Vivid Sydney, we agree that clearer communication from our team would have enhanced your arrival experience. Additionally, we apologise for the delay you encountered at check-out. Thank you again for taking the time to share your thoughtful and constructive feedback. We truly value your loyalty and hope to welcome you back to Sofitel Sydney Wentworth for a more seamless experience in the future. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Janice B. Couples - Confirmed reviews ALL

This hotel is close to circular quay and the shops and is within walking distance of all the things we wanted to do. The staff are excellent.

Bonsoir Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Werner N. Business - Confirmed reviews ALL

Staying at this hotel quite often is always a treat!

Bonsoir Mr. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Clayton D. Families - Confirmed reviews ALL

Fantastic service with very attentive and friendly staff.

Bonsoir Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Other web-users rate our hotel

  • 1,621 reviews 9.4/10 Location
  • 3,120 reviews 6.3/10 Room
  • 3,469 reviews 7.9/10 Service
  • 31 reviews 6.1/10 WiFi
  • 1,369 reviews 4.8/10 Comfort
  • 1,137 reviews 6.3/10 Amenities
  • 983 reviews 7.4/10 Food
  • 978 reviews 7.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney Hotels