Bonsoir Mr. C., Thank you for sharing your feedback and for rating your experience 90 out of 100. We are pleased to hear that you had a very enjoyable stay at Sofitel Sydney Wentworth, although we understand that certain aspects of your experience did not quite meet the standards you have enjoyed at other luxury hotels. We are particularly sorry that noise from neighbouring guests disturbed your stay. A peaceful and comfortable environment is essential, and we regret that this affected your overall experience. Our Front Office Team is always available to assist with noise concerns during your stay. We truly appreciate your honest feedback, as it helps us continue to refine the level of hospitality we provide. Thank you again for choosing Sofitel Sydney Wentworth, and we hope to welcome you back for an even more memorable experience. Warm regards, Tetiana Manych Front Office Supervisor

Bonjour Mr. G., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonsoir Ms. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Mr. T., Thank you for sharing your feedback and for rating your experience 80 out of 100. We are pleased that you enjoyed your stay overall, although we are sorry that certain aspects of the hotel did not meet your expectations. As Sofitel Sydney Wentworth is an iconic heritage property, some elements of its original design may feel different from more contemporary hotels. Nevertheless, we appreciate your comments regarding the lighting and overall atmosphere, which have been shared with our management team. We are particularly sorry that the cleanliness of your bathroom was below expectations. This is certainly not reflective of our housekeeping standards, and your feedback has been shared with our Housekeeping management team for review. Regarding the lifts, all four guest lifts are operational, although temporary interruptions or increased demand during busy periods can occasionally affect their availability and waiting times. We understand how frustrating this can be, particularly as you have experienced lift-related inconveniences on previous visits. We truly appreciate your continued preference for our hotel and your honest feedback. We hope to provide you with a more comfortable and seamless experience on your next stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonjour Mr. E., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonjour Ms. M., Thank you for your kind words regarding your recent stay at Sofitel Sydney Wentworth. We are delighted to hear that you found our room amenities and staff to be exceptional. Your recommendation means a great deal to us, and we are thrilled that you plan to return in the future. We look forward to welcoming you back for another fantastic experience. Best regards, Sofitel Sydney Wentworth

Bonjour Mr. B., Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us and appreciated our prime location, friendly staff, and comfortable accommodations. It is wonderful to know that you found our dining options to be excellent and that the buffet breakfast met your expectations. We hope to welcome you back for another memorable experience in the future. Best regards, Sofitel Sydney Wentworth

Bonjour Mr. I., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonsoir Ms. M., Thank you for sharing your feedback and for rating your experience 90 out of 100. We are delighted that you enjoyed our convenient location, comfortable beds and the attentive service provided by our Team. It is also wonderful to hear that you particularly enjoyed the dining experience at our Level 5 restaurant. We appreciate your comments regarding the bathroom size and the absence of a bathtub. As Sofitel Sydney Wentworth is an iconic heritage hotel, our bathrooms retain elements of the original building configuration, and we offer both walk-in shower and shower-over-bath layouts across our room categories. We are, however, very sorry to hear about the cleanliness of your shower, particularly the hair found in the drain. This is certainly not reflective of our housekeeping standards, and your feedback has been shared with our Housekeeping management team to reinforce the importance of thorough bathroom cleaning and room inspections. Thank you again for your valuable feedback, and we look forward to welcoming you back for an even more enjoyable stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonjour Mr. H., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and that our face-to-face check-in service met your expectations. We appreciate your understanding regarding the technical issue with our screen check-in system, and we are continuously working to enhance our guest experience. Best regards, Sofitel Sydney Wentworth

Bonsoir Ms. S., Thank you for your wonderful feedback and for rating your experience 100 out of 100. We are delighted to hear that you enjoyed the beautiful surroundings, comfortable accommodation and exceptional service provided by our Team at Sofitel Sydney Wentworth. It is particularly rewarding to know that Alexander from our Concierge team made such a positive impression through his thoughtful and personalised service. Your lovely recognition will certainly be shared with him, and we are sure he will be delighted to know how much his assistance meant to you. We are also thrilled that our breakfast was a highlight of your stay, especially knowing how important a wonderful breakfast experience is to you when travelling. Your compliments will be shared with our Food & Beverage team. Thank you again for your generous words, and we look forward to welcoming you back for another magnifique experience. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Mr. D., Thank you for your wonderful feedback and for rating your experience 100 out of 100. We are absolutely delighted to hear that you enjoyed our convenient location and, most importantly, the exceptional Team provided by our Heartists throughout your stay. It is particularly rewarding to receive your lovely recognition of Jerelyn from Club Millésime, as well as Jocelyn and Anja from Delta Rue. Knowing that their genuine care, professionalism and attentiveness made such a wonderful impression, not only on you but also on other guests, is truly heartwarming. Your generous compliments will certainly be shared with all three ladies and their respective management teams. We are incredibly proud to have such dedicated Team representing Sofitel Sydney Wentworth, and we are sure they will be delighted to know their efforts have been so warmly appreciated. Thank you again for your thoughtful words and continued appreciation of our team. We look forward to welcoming you back for another magnifique experience. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Mr. R., Thank you for sharing your feedback and for rating your experience 90 out of 100. We are delighted that you appreciated our beautifully appointed hotel, the quality of your room, and the warm hospitality provided by our Team. It is especially wonderful to hear that you enjoyed our restaurants and bars, and that your Club Millésime experience was exceptional. We are sorry, however, that the bathroom layout did not meet your expectations. As Sofitel Sydney Wentworth is an iconic heritage property, some bathrooms retain a shower-over-bath configuration, and the original building structure places limitations on the available space and layout. We understand that stepping in and out of a bathtub can be inconvenient and that the positioning of the toilet may feel restrictive. We also appreciate your comments regarding the absence of on-demand movies, and your feedback has been shared with our management team for consideration. Thank you again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Mr. S., Thank you for sharing such beautiful feedback about your stay at Sofitel Sydney Wentworth. Firstly, we would like to wish you a very happy birthday! We are truly honoured that you chose to celebrate such a special occasion with us, and it is wonderful to know that our Team made your getaway so memorable. We are particularly delighted that our team was able to accommodate Vanessa's needs during her recovery, from arranging a room with a walk-in shower to ensuring you both felt comfortable and well looked after throughout your stay. Knowing that you experienced such genuine kindness, especially having travelled and stayed in hotels around the world, is an incredibly meaningful compliment. Your special recognition of Suzanne and Jerelyn will certainly be shared with them. We are sure they will be thrilled to know that their warmth, professionalism and thoughtful service made such a lasting impression. It is also wonderful to hear that you enjoyed our central location, the delicious breakfast and evening drinks at Club Millésime, and the little birthday surprises that made your celebration even more special. Thank you again, Vanessa and Scott, for your heartfelt words. We wish Vanessa a smooth recovery and look forward to welcoming you both back for another magnifique stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonjour Ms. S., Thank you for sharing your feedback with us. We truly appreciate your comments and use them as guidance to continually improve our service. We have been advised that Our Guest Experience Executive Team has already reached out to you regarding your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is very important to us, and we look forward to welcoming you again soon. Kind Regards, Sofitel Sydney Wentworth

Bonsoir Mr. W., Thank you for sharing your feedback and for rating your experience 80 out of 100. We are delighted that you enjoyed your weekend getaway for The Everest and appreciated our convenient location, immaculate rooms and comfortable beds. With both The Everest and the Bledisloe Cup taking place, it was certainly an exciting and busy weekend in Sydney! We also appreciate your comments regarding the size of our guestrooms and bathrooms. As Sofitel Sydney Wentworth is an iconic heritage hotel, our rooms retain the dimensions and structural configuration of the original building, which can make some spaces feel more compact compared with newer properties. Thank you again for your feedback, and we hope to welcome you back for another comfortable and enjoyable stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonjour Ms. G., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonjour Ms. O., Thank you for sharing your positive experience at Sofitel Sydney Wentworth. We are delighted to know that you found our hotel to be clean and our staff to be pleasant and helpful. It is wonderful to hear that our location, in close proximity to dining and attractions, enhanced your visit. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Sofitel Sydney Wentworth