Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.1/5 6,465 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Prime location in Sydney's CBD, near shopping, dining, and iconic attractions

  • Fully refurbished in 2024, offering a fresh take on classic 5-star luxury

  • Four distinct dining venues with local flavours and French-inspired cuisine

  • Heritage-listed hotel blending timeless elegance with modern sophistication

  • Iconic pillarless Wentworth Ballroom for unforgettable events and weddings

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,465 reviews

Customer review rating 3.0/5

Piyakul O. Solo - Confirmed reviews ALL

My luggage did not arrive with me at Sydney Airport, and Qantas advised it would be delivered to my hotel that evening. I informed reception at 7:40 pm after Qantas confirmed it was on the way, and I was assured it would be sent to my room immediately upon arrival. Despite contacting reception/concierge at 9:00 pm, 9:30 pm, and 10:30 pm, I was repeatedly told my luggage had not arrived, and I went to bed without my toiletries or clothes. The next morning, I was informed my luggage was delivered to my room at 7:45 am. However, the luggage tag showed it had arrived at 10:00 pm the previous night. I was disappointed by the lack of follow-through and service from hotel staff.

Bonsoir Piyakul, Thank you for sharing your experience regarding the challenges you faced with your luggage delivery during your recent stay at our hotel. We believe that our Guest Experience Executive Suzanne has spoken with you today. Thank you kindly for your understanding and for giving us a chance to investigate and resolve the matter with you on the phone. We hope to have the opportunity to welcome you back in the future, please email us with any matters you need. See you again, Sofitel Sydney Wentworth

Customer review rating 4.5/5

Gavin H. Business - Confirmed reviews ALL

I had forgotten to book a room. We regularly stay at the Sofitel Wentworth but forgot to book this time. A staff member found us a room and looked after us.

Bonjour Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 3.5/5

Ian B. Business - Confirmed reviews ALL

I arrived circa 10pm after a flight looking forward to a good sleep. Not so. The hotel seemed like it did not have double glazing as the road/outside noise was terrible, the aircon and/or other electrical/mechanical noise loud so sleep was awful even with ear plugs. I asked for a room change and reception accommodated. A different room on night 2 was better. Reception staff were helpful as the hotel was at capacity and their system was down so I could not access welcome drinks so they did a work around. Thank you. Appreciated.

Customer review rating 1.5/5

Peter J. Couples - Confirmed reviews ALL

We arrived at 7pm on Friday evening to find a bank of self check-in machines and no visible staff. After attempting to use the kiosk - which, frustratingly, didn’t recognise my reservation despite booking through the Accor app and completing pre check-in online - we eventually located a friendly team member tucked away around the corner who promptly assisted us and issued our room keys. The room itself was adequate, albeit smaller than many Sydney hotels. The most immediate issue, however, was the noise. Although we were on the 11th floor, our room overlooked the bar on level five and the street below. The single-glazed windows offered virtually no sound insulation. The best way to describe it was as though the window had been left slightly open - except there was no window to close. Sirens, traffic, and street noise continued throughout the night, compounded by hallway noise and doors banging, which resulted in a very disrupted sleep. While the bedroom appeared recently refreshed, the bathroom clearly hadn’t benefited from the same renovation. An old-style shower over the bathtub felt dated, the toilet required multiple flushes, and the absence of a steam-free mirror was disappointing for a hotel positioned at this level. We also received a welcome card in the room which, unfortunately, undermined the sense of personalisation the hotel is clearly aiming for. It was addressed to “Dr J.” (I am not a doctor) and wished “Mrs J.” a happy birthday - my partner is neither Mrs J. nor was "he" celebrating a birthday. This was particularly frustrating given I had been asked to provide the second guest’s full details during online check-in, so the correct information was already on file. Attention to detail and genuine personalisation are fundamental at this level of hotel, and this felt like a missed opportunity to get the basics right. On a positive note, dinner at Delta Rue was outstanding - genuinely one of the best meals we’ve had in Sydney in some time. The food, service and overall experience were exceptional and a real highlight of the stay. Overall, the stay was satisfactory but fell short of expectations for a relatively new Sofitel property. While I would gladly return for Delta Rue, I would likely choose alternative accommodation next time.

Customer review rating 5.0/5

Kellie A. C. Business - Confirmed reviews ALL

All staff were so friendly and greeted you. The food at breakfast and Tilda restaurant were exceptional. Coffee great and beds very comfortable.

Bonsoir Ms. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Other web-users rate our hotel

  • 1,457 reviews 9.3/10 Location
  • 2,893 reviews 6.4/10 Room
  • 3,197 reviews 7.9/10 Service
  • 28 reviews 6.3/10 WiFi
  • 1,289 reviews 5.1/10 Comfort
  • 1,063 reviews 6.1/10 Amenities
  • 893 reviews 7.2/10 Food
  • 650 reviews 7.3/10 Breakfast

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