ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,057 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,057 reviews

TripAdvisor Rating  3.8/5  2,746 reviews

Customer review rating 3.5/5

Faye O. Couples - Confirmed reviews ALL

Close to multiple tube stops and the cable car. Entrance was hard to locate as the signage on the hotel is mos leading. Curtains in room were dirty

Dear Faye O., Thank you for your feedback. We appreciate your comments regarding our location and pricing. However, we apologize for the difficulty in locating our entrance and the condition of the curtains in your room. Your insights are valuable for our continuous improvement. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Martyna L. Friends - Confirmed reviews ALL

The room was pleasant and clean with the view on the river. We really liked the breakfast served at the hotel! Just 3 minutes walk to Custom House station with Elizabeth Line and DLR. Also 2 minutes walk to Cable Cars. On the ExCeL square next to the hotel wonderful view on the landing planes. We will definitely recommend the hotel to our friends and family!

Dear Martyna L., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our renovated facilities, convenient location, and enjoyed our breakfast offerings. It is heartening to know that the views from your room and nearby areas contributed positively to your experience. We truly appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Efficient and Clean

Customer review rating 4.0/5

Greg Business - Confirmed reviews ALL

A good check-in/check-out experience. Friendly staff. Great buffet breakfast.

Dear Greg, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our efficient check-in/out process, friendly staff, and the buffet breakfast. We look forward to welcoming you back in the future. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Great stay

Customer review rating 5.0/5

Wyn Friends - Confirmed reviews ALL

Great stay, warm welcome by Nona

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Pay but no stay policy

TripAdvisor rating 2.0/5

Rob-2483 Business - TripAdvisor review

Stayed here in April, travel to London every week & stay in hotels, came across this one & everything seemed fine, so fine that I decided to book for another week in July. Used by Accor account to book it but at booking stage it cancelled my booking but took my money. Called the hotel & they notified me that the system made a mistake & the booking team would contact me with a proposal to either rebook the room or give me my home back. Never got the call! Got an email informing me that I need to provide that I actually ever had a booking & to send a bank statement to prove my payment. The next evening I went to the hotel & spoke to the receptionist, she took my info & told me the system had cancelled my booking. I asked her what could see do & the answer was for me to contact the booking team. I explained to her that it wasn’t my issue as it’s the hotel booking system & I would expect the hotel / booking team to contact me. I asked for a manager but there was no manager available that day. Seems legit not! Anyways Ibis own me 218 pound & I will most likely never get it. All I can say is if you want to stay in a Ibis maybe think about a Premier inn unless you like throwing money away!

Dear Rob-2483, Thank you for taking the time to share your feedback, and I’m very sorry to hear about the confusion and inconvenience you experienced following your attempted booking for July. I’d like to clarify that our Reservations team had indeed been in contact with you prior to your review, advising that we had encountered a technical issue during the booking process. They also provided flexibility by offering to either reinstate the reservation for July or proceed with a full refund—pending your confirmation. We completely understand how frustrating it must have been to face such an issue, particularly after a smooth initial stay in April. Please rest assured that the situation was not taken lightly, and our team made every effort to communicate transparently and work toward a suitable resolution, despite the system error. We sincerely apologise once again for the inconvenience caused and would like to assure you that we remain committed to resolving this. If you haven’t yet confirmed how you’d prefer to proceed—whether to rebook for July or receive a refund—please do let us know at your earliest convenience, and we’ll ensure this is handled without further delay. Kind regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

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Other web-users rate our hotel

  • 1,013 reviews 9.3/10 Location
  • 1,371 reviews 6.6/10 Room
  • 1,234 reviews 8.8/10 Service
  • 37 reviews 7.2/10 WiFi
  • 621 reviews 6.9/10 Cleanliness
  • 519 reviews 6.8/10 Breakfast
  • 253 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.