Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,381 reviews

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Sofitel Marrakech Palais Imperial & Spa - Image 1
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Sofitel Marrakech Palais Imperial & Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,381 reviews

TripAdvisor Rating  4.4/5  9,849 reviews

Customer review rating 3.0/5

Vashisht A. Families - Confirmed reviews ALL

A fair stay. Highlights were the excellent staff and good service there. Big disappointments were the facilities available - a broken pool table, shabby table tennis table and not much else. Unhelpful front door staff on occasion. Difficult check out experience - having paid vow website and quoted “all taxes included” was then presented with a daily room tax. Not a huge extra but an unpleasant addition on top of what was a high bill for 2 rooms for 5 nights. This is something that definitely needs address. Many of the staff need some form of reminder of service to guests in a high end hotel if that is the position the hotel is attempting to maintain. Sadly I wouldn’t come back on the basis of this- more of desire to help and serve gives guests a better experience and helps with loyalty. Sadly this was very absent aside of at breakfast so we retuned to similar tables and tipped. It’s the way hospitality goes.

Good stay with friendly service and great bar

TripAdvisor rating 5.0/5

Samvir S TripAdvisor review

Nicely kept modern rooms, and the Lawrence bar has great service and music by Abdou and his band. Good lunchtime service at the pool bar by hamza kina and assas and manager said & ayati

Dear Mr Sam, Thank you very much for sharing your positive feedback. We are delighted to read that you enjoyed your stay, the comfort of our rooms, and the atmosphere at the Lawrence Bar. Your kind words regarding the service and music provided by Abdou and his band are truly appreciated. We are also pleased to know that you enjoyed the lunchtime service at the pool bar, and we will be sure to share your compliments with Hamza, Kina, Assas, as well as Managers Saïd and Ayati. We look forward to welcoming you back for another enjoyable experience at Sofitel Marrakech Palais Impérial & Spa. Ikram Jarid – Director of Operations

Customer review rating 1.5/5

Trainor A. M. Solo - Confirmed reviews ALL

I stayed at Sofitel Marrakesh expecting a high standard given the brand reputation and “4–5 star” positioning, but unfortunately my experience was very disappointing. To start, the room felt outdated, especially for a hotel at this level. The TV is extremely old and has no Chromecast or smart TV apps, and even the room phone was decades old. On top of this, the mini bar snacks were not refilled, and several basic bathroom supplies were not replenished, such as cotton pads and cotton buds—simple essentials that even many 3-star hotels manage consistently. The biggest issue was the noise. My room was located right beside a bar / disco, and the music was loud throughout the day and night. It was especially disruptive between 3:30am and 4:30am, with noise from guests leaving the disco. I asked to change rooms, but no alternative room was offered, which meant I had very poor sleep during my stay. The hotel facilities also fell short. The sauna was not working, and on New Year’s Eve the entrance/exit arrangements were inconvenient and poorly managed. Checkout was another major disappointment. I went to the first reception desk and was told to go to the other reception while carrying all my bags, with no offer of assistance. At the second reception there were 4 or 5 staff members standing there, but no one approached to help with checkout. I eventually placed the key card in the box after receiving only a nod from the staff member. What happened next was unacceptable: I went outside to get a taxi, still carrying all my bags, and as I was getting in, a team member ran out to stop me, because the hotel realized I had a bill to pay. My luggage and personal belongings were already sitting in a taxi with a driver I didn’t know, and I was escorted back into the hotel to settle the bill. This was around 7:20am, with almost no guests in the lobby, so the lack of organization and attention made no sense. Overall, this was not the level of service, comfort, or professionalism expected from Sofitel. I would not consider this a 5-star experience and would not return.

Customer review rating 5.0/5

Rodolphe N. J. H. Families - Confirmed reviews ALL

it was just one night, but everything went perfect

Dear Mr Rodolphe N. J. H., Thank you for your kind words regarding your recent stay. We are delighted to hear that everything met your expectations, even during your brief visit. Your satisfaction is of utmost importance to us. Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 5.0/5

Noel L. P. Families - Confirmed reviews ALL

This is my first time staying at the Sofitel Marrakech with my family. Thank you, Miss Farah, for taking such good care of us at breakfast. She was attentive, always smiling, and also thanked Abdou the coach and Hmamsi for their excellent service. Thank you so much!

Dear Mr Noel l. p., Thank you for your kind words regarding your recent stay with us. I am delighted to hear that Miss Farah, Abdou, and Hmamsi provided exceptional service during your breakfast experience. Your appreciation will certainly be shared with the team, as it inspires us to continue delivering memorable moments. Ikram Jarid Directrice des Opérations/Director of Operations

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Other web-users rate our hotel

  • 1,081 reviews 9.5/10 Location
  • 1,231 reviews 7.6/10 Room
  • 4,691 reviews 9.1/10 Service
  • 18 reviews 7.8/10 WiFi
  • 1,163 reviews 9.3/10 Vibe
  • 995 reviews 8.6/10 Food
  • 987 reviews 9.6/10 Breakfast
  • 654 reviews 8.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.