Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,329 reviews

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Sofitel Marrakech Palais Imperial & Spa - Image 1
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Sofitel Marrakech Palais Imperial & Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,329 reviews

TripAdvisor Rating  4.4/5  9,833 reviews

Lovely experience

TripAdvisor rating 5.0/5

Mohammed A TripAdvisor review

I checked in to Sofitel Marrakech Palais Impérial & Spa on 18th December for a five-night stay, and overall my experience was very positive. From the moment I arrived, the hotel made a strong first impression. The property looked immaculate, very well maintained, and professionally staffed. The décor throughout the hotel is modern and trendy, with a luxurious Moroccan touch that suits the brand well. At reception, I was greeted politely by the receptionist, who began the check-in process efficiently. We were asked to take a seat while the formalities were being completed. While waiting, I noticed that another couple checking in were offered welcome drinks, followed by additional refreshments. Unfortunately, this was not extended to us. As we did not have any luggage, I felt that some of the staff may not have immediately noticed that we were also checking in, and therefore the welcome drinks were overlooked. This did not cause any major inconvenience, and I am not complaining as such, but it would be nice if staff were a little more vigilant to ensure consistency in service for all arriving guests. Once check-in was completed, we received our room keys and were briefly shown the hotel’s restaurants before being directed to our room. The room itself was of a very good standard, clean, comfortable, and well equipped with all the essential amenities. The balcony offered a lovely view overlooking the pool area, which added to the overall experience. Breakfast was included in our stay, and we dined at the restaurant every morning. The breakfast offering was impressive, with a wide variety of fresh bakeries, traditional Moroccan dishes, and a solid European selection, including a full English breakfast. The variety catered well to different tastes. While the options were already very good, a small Asian section would have been a welcome addition—but this is merely a suggestion, not a criticism. Most days we were out exploring the beautiful city of Marrakech and taking part in activities. Each evening when we returned to our room, housekeeping had done an excellent job. The room was always kept clean and tidy, with fresh towels and replenished tea and coffee supplies. Whenever we needed anything extra, the staff were extremely helpful and quick to send items to the room. A special mention must go to the breakfast service, which truly stood out. During our stay, we were consistently looked after by Iwachtan, who provided exceptional service every morning. He was incredibly kind, warm, and always smiling. What impressed me most was his attention to detail—before we even sat down, he would remember our usual drinks and ask if we wanted our regular latte and cappuccino, placing the order immediately. This level of personal care made us feel genuinely welcomed, almost like being at home among family. Sofitel is very fortunate to have such dedicated and professional staff members. Overall, I was very happy with the service and the experience at Sofitel Marrakech Palais Impérial & Spa. I am normally an IHG member, but on this occasion, I decided to try something different—and I am pleased with that decision. I would certainly consider staying here again and would recommend this hotel to anyone looking for comfort, quality service, and a welcoming atmosphere in Marrakech.

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and help

TripAdvisor rating 5.0/5

Explorer44392108173 TripAdvisor review

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and helped us choose what to eat with great care and professionalism. She truly made us feel comfortable.

Customer review rating 5.0/5

Alaoui A. Solo - Confirmed reviews ALL

The quality of the welcome and the availability of the people I interacted with at this establishment was remarkable. They were outstanding. Special mention goes to Mr. Samira, Raouia, Zanti, Hamamssi, Farah at breakfast, Sadik the sports instructor, and Mr. Setbi , a true hotelier who maintains his standards at a very high level in every interaction. I highly recommend it.

Dear Mr Alaoui A., Thank you for your kind feedback regarding your recent stay with us. We are thrilled to hear that our team members provided you with exceptional service and made a positive impression. Your acknowledgment of their dedication will be shared with them, as it serves as great motivation. We appreciate your recommendation and look forward to welcoming you back to Sofitel Marrakech Palais Imperial & Spa in the future. Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 5.0/5

Salame G. Solo - Confirmed reviews ALL

I visited this hotel. They offer exceptional service at all levels, from reception to the housekeeping staff and in the restaurants for breakfast, lunch, fitness and dinner. Thank you Mr. Hicham Stebi for your customer service. Thank you to Hadoui, Hmamsi, Raouia, Farah at breakfast, Samira, Sanaa at the spa and Abdou the coach for their service.

Dear Mr Salame G., Thank you for sharing your wonderful experience at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you received exceptional service from our dedicated team members across various departments. Your kind words for Mr. Hicham Stebi and the staff members will certainly be shared with them, as they strive to provide memorable stays for our guests. We look forward to welcoming you back in the future. Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 5.0/5

El B. Z. Solo - Confirmed reviews ALL

I wanted to thank and congratulate the Oasis Fitness Breakfast team. We are regulars and appreciate the consistent professionalism and kindness of the team. A special mention also goes to Mr. Setbi, Raouia, Hadoui, Hamamsi, Farah (breakfast), Samira, and Abdo (coach) for your smiles and kindness. Our sincere thanks.

Dear Mr El B. Z., Thank you for your kind words regarding our Oasis Fitness Breakfast team. We are pleased to hear that you appreciate their professionalism and kindness. Your recognition of our staff members will surely motivate them to continue providing exceptional service. Ikram Jarid Directrice des Opérations/Director of Operations

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Other web-users rate our hotel

  • 1,072 reviews 9.5/10 Location
  • 1,212 reviews 7.7/10 Room
  • 4,627 reviews 9.1/10 Service
  • 19 reviews 7.6/10 WiFi
  • 1,136 reviews 9.3/10 Vibe
  • 986 reviews 8.6/10 Food
  • 974 reviews 9.5/10 Breakfast
  • 645 reviews 8.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.