Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,218 reviews

Sofitel Marrakech Palais Imperial & Spa - Image 1
Sofitel Marrakech Palais Imperial & Spa - Image 2
Sofitel Marrakech Palais Imperial & Spa - Image 3
Sofitel Marrakech Palais Imperial & Spa - Image 4

Description

Hotel extras

  • In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.

  • Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.

  • Ideal destination for families: Kids Club, pool suitable for children.

  • 4 restaurants and 2 bars for a rich and varied culinary journey.

  • 4 pools, incl. 1 heated all year and 1 with view of the Atlas Mountains.

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,218 reviews

Customer review rating 5.0/5

Olga K. Solo - Confirmed reviews ALL

My stay was truly unforgettable, thanks to the professionalism and warmth of the entire team. From the cozy rooms and excellent location to the welcoming ambiance throughout the hotel, every detail made the experience special. A heartfelt thank you to everyone who made this visit so enjoyable, especially Nabila & Azzeddine from Guest Experience, Adel at the tea counter, Rida and Abdellatif from Concierge departament, and Elkati and Ahmed from Front Office. Their kindness, attentiveness, and dedication went above and beyond and made us feel genuinely valued throughout stay. Looking forward to return again ❤️

Dear Olga K., Thank you for your wonderful feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you found your experience unforgettable and that our team's professionalism and warmth contributed to your enjoyment. It is always rewarding to receive such kind words about our staff members, especially Nabila, Azzeddine, Adel, Rida, Abdellatif, Elkati, and Ahmed. They truly exemplify our commitment to providing exceptional service. We look forward to welcoming you back in the future for another memorable visit. Ahmed Benkirane General Manager

Customer review rating 4.5/5

Khaled A. Business - Confirmed reviews ALL

Everything was extremely satisfying

Dear Khaled A., Thank you for your kind words regarding your recent stay at Sofitel Marrakech. We are delighted that you appreciated our excellent location and the cleanliness maintained by our staff. Your satisfaction is a great reward for our team. Cordially, Ahmed Benkirane General Manager

Customer review rating 4.5/5

Jean-claude C. Couples - Confirmed reviews ALL

Very pleasant stay with your staff being your strongest asset. The place is very nice, well kept with nice rooms.

Dear Jean-Claude C., Thank you for your kind words regarding your recent stay at Sofitel Marrakech. We are delighted to hear that you found our staff to be a strong asset and that you enjoyed the ambiance and upkeep of our property. Your satisfaction is truly rewarding for our team. Cordially, Ahmed Benkirane General Manager

Customer review rating 3.5/5

Janice M. G. P. Couples - Confirmed reviews ALL

Our bathroom was covered in poop

Dear Janice M. G. P., I sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our standards, and I appreciate your feedback, which will be addressed with our housekeeping team to ensure we maintain our commitment to a pristine environment for all guests. Ahmed Benkirane General Manager

Customer review rating 4.0/5

Haley M. P. Families - Confirmed reviews ALL

Beautiful hotel, located in close walking proximity to the medina. Surrounded by good restaurants in a safe environment. Service is very good, excellent at times and all food was wonderful. Some rooms (those located nearby Nobu rooftop gardens) are exceptionally noisy until the early hours of the morning, however the hotel happily moved us rooms the next morning.

Dear Ms. P., Thank you for sharing your thoughts regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you appreciated our prime location, the quality of our service, and the culinary offerings. Your feedback concerning noise levels from nearby areas is noted, and we are pleased that our team was able to accommodate your room change to enhance your comfort. We look forward to welcoming you back for a more serene experience in the future. Cordially, Ahmed Benkirane General Manager

Other web-users rate our hotel

  • 1,100 reviews 9.5/10 Location
  • 1,227 reviews 7.6/10 Room
  • 4,791 reviews 9/10 Service
  • 19 reviews 6.2/10 WiFi
  • 1,191 reviews 9.3/10 Vibe
  • 996 reviews 9.2/10 Breakfast
  • 988 reviews 8.6/10 Food
  • 601 reviews 9.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Marrakech