Mercure Jelenia Gora

Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.5/5 1,144 reviews

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Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • The perfect place for trainings, conferences and business meetings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our accommodation(s)

Choose from a Standard or Superior Room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,144 reviews

TripAdvisor Rating  4.0/5  408 reviews

A superb Hotel, Restaurant and wonderful Staff'

TripAdvisor rating 5.0/5

Chris R TripAdvisor review

My stay at this hotel was arranged by KCM clinic nearby, 3 nights pre-surgery and 6 nights post-surgery, on a B&B basis. The hotel is a larger building set in good grounds. The rooms are comfortable, airy, with single or queen/twin beds, with usual ‘extras’ such as TV, coffee making facilities, hair drier, and so on. The wheelchair-accessible room has an en-suite wet-room, but sadly no drawers/shelves to put clothes in, nor a comfortable arm chair to sit in. It is part of the Accor group (which includes Ibis in UK and is of an equivalent standard), and B&B prices are very reasonable. Large, open reception, bar and restaurant, Leisure area on the floor below, lifts to all rooms. Most ‘front’ and restaurant staff spoke some English or German. Two things stood out significantly: Quality of food in the restaurant, and the Staff. Restaurant meals were absolutely delicious. The menu is a little limited but it ensured that food was freshly cooked, served and tasted delightful, without exception. Portions were large, and the cost of courses was most reasonable, excellent value for money. No point in going elsewhere! It has been a long time since I have had such excellent service from hotel Staff. Without exception, they were professional, caring and accommodating, and made me feel welcome and ‘at home’. I had a couple of problems with ‘technology’, but the Staff in reception and restaurant couldn’t do more to help. At buffet breakfast I was immediately waited on without a second thought (post surgery disability and on crutches). They truly are a wonderful team, and a superb credit to the hotel and everyone. I can’t thank them enough. This hotel will be my first port of call when I return next year. They are a very hard act to beat on the value-for-money stakes, so why shop around!

Excellent stay

Customer review rating 5.0/5

Zarina Couples - Confirmed reviews ALL

The room was clean , the sauna and pool was a bit crowded . The breakfast was wonderful and very tasty . Professional service 😊

Dear Zoryna K., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Good stay

Customer review rating 2.5/5

Robert B. A. Couples - Confirmed reviews ALL

We ere staying in association with Knee surgery in KCM Clinic, Jelenia Gora. The hotel staff were particularly helpful and tried to satisfy all our requests.

Improvement needed

Customer review rating 3.5/5

Lucy G. Couples - Confirmed reviews ALL

I stayed at the hotel for two nights,check in went smoothly. When I got to the room there was no complimentary water , no box of tissue and I guess this hotel or the Mercure chain does not give amenities like shower caps, toothbrush etc. Next day the bed was not made like when I came the first night, the pillows were put on the bed and the comforter just thrown on top . I was a bit disappointed in the service.

Well located

Customer review rating 3.0/5

Walerian R. Couples - Confirmed reviews ALL

Very nice staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

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Other web-users rate our hotel

  • 340 reviews 8/10 Location
  • 508 reviews 7/10 Room
  • 573 reviews 9/10 Service
  • 22 reviews 8/10 WiFi
  • 328 reviews 9.5/10 Breakfast
  • 205 reviews 6.9/10 Vibe
  • 150 reviews 8.2/10 Cleanliness
  • 103 reviews 5.5/10 Value

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