Novotel Poznan Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 1,708 reviews

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Novotel Poznan Centrum - Image 1
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pl. Andersa 1, 61-894 POZNAN, Poland

Description

Hotel extras

  • Close to the old town

  • The tallest and largest hotel in Poznań, with windows that can be opened

  • Conference facilities with rooms up to 10,226 sq. ft. (950 m²)

  • Free WIFI and satellite TV

  • Video surveillance in parking, non-guarded parking

Our accommodation(s)

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Hotel location

Novotel Poznan Centrum

pl. Andersa 1
61-894 POZNAN
Poland

GPS:52.401458, 16.924302

Telephone
Fax +48 61 833 29 61

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Enjoy international dishes in the Winestone restaurant. Our special children's menu is sure to satisfy the tastes of our younger guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,708 reviews

TripAdvisor Rating  3.5/5  1,200 reviews

well located, good amenities

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The person who greeted us at check in was very rude, just handed us the keys and when I asked where we go is it over there pointing to the lifts, he said well yes they are Lifts. Well located and good amenities

The stay was ok, could be better!

Customer review rating 2.5/5

Amish Business - Confirmed reviews ALL

Room was fine, however there was a smell of cigarette smoke in the room, it was meant to be a non-smoking room! Noise overnight and early in the morning with people banging their doors shut. For a 4-star hotel the bath towels were poor, they need to be changed.

Staff members at the reception need to be more friendly

Customer review rating 3.0/5

Paul J. Friends - Confirmed reviews ALL

Read my full review on Tripadvisor here (BeirutPop): https://www.tripadvisor.com/ShowUserReviews-g274847-d275076-r97…-Novotel_Poznan_Centrum-Poznan_Greater_Poland_Province_Central_Poland.html

Dear Paul, Thank you for taking the time to share your feedback. We genuinely appreciate your insights as they help us improve our services. We’re glad to hear that you enjoyed the breakfast buffet and found the rooms satisfactory. However, we sincerely apologize for the issues you encountered, particularly regarding the condition of the door and the demeanor of our reception staff. This is not the level of service we strive to provide, and we will address your concerns with our team to ensure a more welcoming atmosphere in the future. Your comments about the need for renovations have been noted, and we will take them into consideration as we plan for improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a better experience. Best regards, Guest Experience Team

Sweatbox

Customer review rating 2.0/5

Andy A. Families - Confirmed reviews ALL

Sadly the worse experience of any Accor hotels I have stayed at. After raising an issue I was told that this is the best they can do. Room temperature +25C No fan and no air con even though website and booking confirmation says room does. Only when I complained via email did the hotel make the effort. 2nd day of 5 day stay and I was out. No attempt to call mobile to discuss, only email. Travelled with child so no consideration for the other person. Had to leave door wedged open for several hours to cool room down. 13th floor but so hot. Unable to leave window open ( only opens 5cm) overnight due to noise in the city (Expected) Hotel location great, other staff excellent, facility clean and tidy, just my experience leaves a very sour taste for me and my son.

Dear Andrew, Thank you for sharing your experience, and I sincerely apologize for the discomfort you encountered during your stay. It’s disappointing to hear that the room temperature and lack of cooling options affected your overall experience, especially while traveling with your child. We understand how important a comfortable environment is for our guests, and I’m sorry that our initial response did not meet your expectations. Your feedback regarding communication and follow-up is noted, and we will ensure that our team addresses this to improve our service. I’m glad to hear that you found our location and other staff to your satisfaction. Please know that your comments will be taken seriously as we strive to provide the best possible experience for all our guests. Thank you again for your feedback, and I hope you’ll consider giving us another chance in the future. Best regards, Guest Experience Team

Good stay

Customer review rating 4.0/5

Joanna Families - Confirmed reviews ALL

2 comfortable nights in great location, fantastic breakfast choices, some staff could have been more friendly

Dear Joanna, Thank you for your feedback! We're delighted to hear that you enjoyed your comfortable nights and the fantastic breakfast options. We appreciate your comments regarding the friendliness of our staff, and we will work on improving this aspect of our service. Your experience is important to us, and we want all our guests to feel welcomed. We hope to welcome you back soon for another enjoyable stay! Best regards, Guest Experience Team

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Other web-users rate our hotel

  • 755 reviews 8.4/10 Location
  • 815 reviews 7.6/10 Room
  • 960 reviews 9.4/10 Service
  • 13 reviews 8/10 WiFi
  • 630 reviews 9.3/10 Food
  • 585 reviews 9.5/10 Breakfast
  • 300 reviews 6.3/10 Comfort
  • 282 reviews 8/10 Cleanliness

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.