Novotel Poznan Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 1,936 reviews

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Novotel Poznan Centrum - Image 1
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pl. Andersa 1, 61-894 POZNAN, Poland

Description

Hotel extras

  • Location in the downtown area, near the Poznan International Fair

  • Zaplecze konferencyjne z salami do 950 m2

  • Monitorowany parking

  • Bezpłatna, całodobowa siłownia

  • Uchylne okna w pokojach

Our accommodation(s)

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Hotel location

Novotel Poznan Centrum

pl. Andersa 1
61-894 POZNAN
Poland

GPS:52.401458, 16.924302

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Welcome to Winestone - a place where regional flavors meet modern cuisine. Aromatic dishes made with local ingredients and carefully selected wines create the perfect backdrop for any occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,936 reviews

Customer review rating 5.0/5

Asociatia N. -. C. Business - Confirmed reviews ALL

All was good, nice experience, friendly staff

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff friendly. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Poznan Centrum

Customer review rating 3.0/5

Nigel J. Couples - Confirmed reviews ALL

Well, starting by approaching the desk for check in at about 1300, we were snapped at by the receptionist on duty "Check in begins at 1500", not giving me any time to explain that as I was a gold member, I was entitled to an early check-in (if available). A benefit of ALL Membership that was ironically displayed not ten feet from her desk. The room was fine; housekeeping sporadic. Beds were made but dirty cups were left on the table; glasses removed but not always replaced. Basically, it seemed to be operated on an overall minimal effort. There were, of course, some friendly and helpful staff, but unfortunately their efforts were overshadowed by their disengaged and lethargic colleagues. The restaurant was OK (great Sorrell soup), but nothing special, and the purported f/b discount offered to Voyager members was unknown. I think a great deal of training is in order.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We apologize for the way you were received when attempting an early check-in. Every one of our guests should be welcomed with kindness and respect, regardless of room availability. At the same time, we would like to clarify that early check-in as part of the ALL loyalty program is one of the privileges offered subject to room availability on the day of arrival and unfortunately cannot be guaranteed. Nevertheless, we are sorry that the way this information was communicated was not polite and professional. We are also sorry for the inconsistent standard of housekeeping services and the shortcomings in the restaurant service. Your comments have been passed on to the managers of the relevant departments and will be used during additional training to improve service quality and provide a more consistent experience to all guests. Thank you for appreciating those members of our team who were helpful and kind, and also for the kind words about the sorrel soup. We're glad that at least these aspects of your stay left a positive impression. We hope that despite the inconveniences you mentioned, you will give us another chance to regain your trust and that we can provide a stay at the level you have the right to expect. Best Regards Novotel Centrum Poznan

Customer review rating 5.0/5

Mihai G. D. Couples - Confirmed reviews ALL

Room was clean, bed confortable. Very good breakfast. Helpful staff.

Customer review rating 2.5/5

Leila K. Business - Confirmed reviews ALL

Breakfast way too crowded and price too high agains the quality and value

Customer review rating 2.0/5

Alexandra G. Couples - Confirmed reviews ALL

Easy check in staff were friendly, welcoming and professional.Food in restaurant was good and staff great. Room was no better than a Travelodge and we were in room that was supposedly re vamped. Uncomfortable bed with sheets that don’t fit properly and my mattress was badly stained, bathroom sink took forever to drain. Shower was revamped but no overhead/rainfall fixture. No usb slots for charging. Not sure how it manages to be 4*

Other web-users rate our hotel

  • 920 reviews 8.9/10 Location
  • 1,101 reviews 7.5/10 Room
  • 1,116 reviews 8.9/10 Service
  • 27 reviews 6.5/10 WiFi
  • 656 reviews 9.2/10 Breakfast
  • 472 reviews 8.4/10 Cleanliness

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