Novotel Poznan Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 2,060 reviews

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Novotel Poznan Centrum - Image 1
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pl. Andersa 1, 61-894 POZNAN, Poland

Description

Hotel extras

  • Location in the downtown area, near the Poznan International Fair

  • Zaplecze konferencyjne z salami do 950 m2

  • Monitorowany parking

  • Bezpłatna, całodobowa siłownia

  • Uchylne okna w pokojach

Our accommodation(s)

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Hotel location

Novotel Poznan Centrum

pl. Andersa 1
61-894 POZNAN
Poland

GPS:52.401458, 16.924302

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Welcome to Winestone - a place where regional flavors meet modern cuisine. Aromatic dishes made with local ingredients and carefully selected wines create the perfect backdrop for any occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,060 reviews

Customer review rating 2.5/5

Andrzej C. Business - Confirmed reviews ALL

Acceptable but not quite good,

Szanowny Panie Andrzeju, Dziękujemy za podzielenie się swoją opinią. Cieszy nas, że lokalizacja hotelu przypadła Panu do gustu. Przykro nam, że nie spełniliśmy Pana oczekiwań w innych aspektach. Państwa uwagi są dla nas niezwykle cenne. Z poważaniem, Aleksandra Korcz Novotel Poznan Centrum

Customer review rating 3.5/5

Fredrik S. Couples - Confirmed reviews ALL

I booked early check-in and late check-out because of flight times. When we arrived we were told by an unfriendly staff member that we could not check in early, but when I explained that I had paid extra we were checked in. No apology. On the last day we were told that we had missed check-out, and again had to explain that we had paid extra to be able to check out late. No apology, again.

Dear Fredrik , Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with your early check-in and late check-out arrangements. It is concerning to hear about the lack of courtesy from our staff, as we strive to provide a welcoming environment for all our guests. I appreciate you bringing this to our attention, and I will ensure this matter is addressed internally to improve our service quality. Furthermore, I regret that noise levels affected your comfort during your stay. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Aleksandra Korcz Novotel Poznan Centrum

Customer review rating 3.5/5

Piotr G. Business - Confirmed reviews ALL

this time the queue was abot 30-40 people and i had to wait 40 minutes

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and breakfast quality. However, we regret the inconvenience you experienced due to the wait time during breakfast. Your insights are valuable as we continuously strive to enhance our guests' experience. Best regards, Aleksandra Korcz Novotel Poznan Centrum

Customer review rating 2.5/5

Fotios D. Business - Confirmed reviews ALL

Check-in can take over an hour, especially in the afternoon. The amenities are poor, and the bed linens low quality.

Dear Fotios, Thank you for your feedback. We regret to hear about your check-in experience we've sent this message to the reception department to improve receptionists quantity on busy shifts. Your comments are valuable, and we will consider them as we strive to improve our guests' experiences. Best regards, Novotel Poznan Centrum

Customer review rating 4.0/5

Renata B. Couples - Confirmed reviews ALL

Everything was nice, check in was smooth, however we were not told what floor we were on or how to use the lift. We noticed other guests had the same issue. We were tired from travel and couldn't tell if our floor was level 1, room 215 or level 12 room 15. We liked the gym and location. We liked our room and that we could open the window. We found it to be a quiet location yet central. The restaurant downstairs was great with great service. The housekeeping was nice but a little odd. For example, we had some things changed that we didn't need, like towels which were not on the floor, and some things ignored, such as toilet paper (we only had 1/4 of a role to start with) and only decaf coffee, then no coffee replenished. We justed wanted a couple of normal coffee sticks and toilet paper. That was the only reason I gave 8 instead of 10.

Dear Renata, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay, particularly the smooth check-in process, the gym facilities, and the central location of our hotel. It is gratifying to know that you found your room comfortable and appreciated the service in our restaurant. It's true that the front desk should tell you which floor your room is on. We will also leave a note that they should pay attention to the points you mentioned. Your comments are invaluable as they help us improve our services. We hope to have the opportunity to welcome you back in the future to provide a more seamless experience. Warm regards, Novotel Poznan Centrum

Other web-users rate our hotel

  • 1,017 reviews 8.9/10 Location
  • 1,235 reviews 7.2/10 Room
  • 1,215 reviews 8.8/10 Service
  • 26 reviews 7.1/10 WiFi
  • 687 reviews 9.2/10 Breakfast
  • 525 reviews 7.9/10 Cleanliness
  • 422 reviews 6.3/10 Comfort

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