Mercure Troyes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.8/5 1,765 reviews

Mercure Troyes Centre Hotel - Image 1
Mercure Troyes Centre Hotel - Image 2
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Description

Hotel extras

  • The Cotton bar, our new Champagne bar open 7 days a week

  • In the downtown area 10 minutes from the factory shops

  • Paid covered car park (max. height 1.9 m). Upon reservation with the hotel.

  • Large outdoor terrace

  • A building with personality

Our accommodation(s)

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000 TROYES
France

GPS:48.292657, 4.079443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COTTON BAR

The COTTON BAR, our brand new champagne bar, welcomes you from 11am to midnight every day of the week. Every Sunday between 11:30am and 2pm, discover our BRUNCH EUR 29 PER person upon reservation.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,765 reviews

Customer review rating 4.0/5

Simon S. Couples - Confirmed reviews ALL

Lovely staff on reception, rooms great. However, I was fed up again, not the first time at a French Mercure, that the loyalty drinks on arrival for Accor Members was not extended to the second person in the room. The policy clearly states this should be the case, however bar staff refused, and stated that they had been told this by senior management. It feels cheap and shoddy during what should be a positive experience

Customer review rating 5.0/5

Gavin C. Couples - Confirmed reviews ALL

Very attentive and helpful communication before and after arrival. Easy access with great secure parking beside hotel. Lovely spacious rooms which were well appointed. Very comfortable bed and an extensive breakfast buffet. Easy walk into town center.

Dear Gavin C, Thank you for your positive feedback. We are delighted to hear that you appreciated our easy access, secure parking, and spacious rooms. It is wonderful to know that our team's communication and the extensive breakfast buffet contributed to your pleasant experience. We hope to welcome you back soon. Pierre-Louis Hotel Manager

Customer review rating 4.5/5

William E. Solo - Confirmed reviews ALL

Early arrival and early morning departure desk very helpful

Customer review rating 3.5/5

Lawrence B. Couples - Confirmed reviews ALL

Disappointed as on Sunday we were charged twice for our stay . When contacted the hotel on the Sunday was told We had to prove it by sending a copy of our bank statement . Sent these and did not receive any response that we asked for . Phoned again Monday and hotel accounts agreed that we were charged twice . They checked they had our card details and they would reimburse the over payment . It’s now Wednesday and the money has not gone into our account. Still waiting

Customer review rating 5.0/5

Diana R. Couples - Confirmed reviews ALL

The room was claen. Staff were friendly and the outdoor seating area was very comfortable. I thought the breakfast was a little over priced if one just wanted continental breakfast

Other web-users rate our hotel

  • 707 reviews 9.3/10 Location
  • 1,001 reviews 8.9/10 Room
  • 1,102 reviews 9.5/10 Service
  • 579 reviews 9.4/10 Breakfast
  • 575 reviews 8.8/10 Comfort
  • 359 reviews 9.8/10 Vibe
  • 281 reviews 9.5/10 Cleanliness
  • 239 reviews 9.3/10 Amenities

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